|
Post by Spongemom Scrappants on Aug 25, 2014 10:51:50 GMT
The Yelp TOU specifically forbid compensating someone to write a review. Or to remove one.
|
|
|
Post by ktdoesntscrap on Aug 25, 2014 11:25:54 GMT
I work with companies all the time to improve their customer service. While I would suggest he offer you a free meal, I would tell a business to go back and reach out to anyone who gave them a bad review.
Yes two years is a bit late, but he is trying.
Of course he has to do what he says he has done. I would not fault him for trying, I would ding him for not trying to WOW you.
|
|
|
Post by llinin on Aug 25, 2014 12:19:21 GMT
I guess I am the lone dissenter. I would delete my review. Maybe they have improved, maybe he is trying his best, his intentions may be exactly what he says they are.
I think some small business owners really take a beating from online reviews. They have a tough job. Me being nice doesn't cost me anything. I personally get no satisfaction or power from leaving good or bad reviews, so I am not hell-bent on leaving them up. If the food is still bad, bad reviews will keep piling up.
|
|
Deleted
Posts: 0
Jun 26, 2024 5:30:21 GMT
|
Post by Deleted on Aug 25, 2014 12:23:25 GMT
A review from two years ago? I'd ignore the email. If this is not a local place and you're not likely to stop in there again, you could simply reply with "I am not local and do not have plans to try your restaurant again so at this time, my review will stay as is. If I have the opportunity to return, I may consider updating it." On one hand, I don't blame him for trying. On the other hand, two years? Really?
|
|
|
Post by disneypal on Aug 25, 2014 12:28:02 GMT
I would just ignore it.
When I look at Yelp reviews, I am mostly interested in the reviews from the past 6 months. I rarely give any attention to a review written 2 years ago because I know places can change
|
|
grinningcat
Pearl Clutcher
Posts: 4,663
Jun 26, 2014 13:06:35 GMT
|
Post by grinningcat on Aug 25, 2014 12:40:00 GMT
I wouldn't change it. It's a valid description of your experience, there is no need to update it to make things look better. Maybe they've improved, maybe they haven't. The only way to update would be to actually try the food again. Doing anything else is posting a false review.
He's out of line. Hopefully he'll be out of business soon since he has no business being in in business if he's pulling that shit.
|
|
|
Post by LAM88 on Aug 25, 2014 12:41:09 GMT
I would ignore it and send it to the junk folder so I wouldn't have to hear from this person again.
|
|
|
Post by ChicagoKTS on Aug 25, 2014 13:44:26 GMT
I would ignore the email especially without some kind of incentive to get you to return like a discount or something. I don't know where you live but in my area there are hundreds of places to eat/get food and I would find no reason to go back to a place I found really lacking. If I didn't have so many choices, I might consider it but in my world you try a place and if it's terrible I move on and never look back.
|
|
|
Post by stefdesign on Aug 25, 2014 14:02:59 GMT
I guess I'm the odd one out on this one. I'd go back, if humanly possible, and give a better review if deserved. It seems a sincere email by the restaurant owner- he didn't demand or guilt. I think many of you are a bit cynical for my taste. (pun intended)
|
|
|
Post by eebud on Aug 25, 2014 14:15:02 GMT
I'm with the ignore the email crowd.
When I am looking for reviews, I like to look at some 5 star reviews as well as the 3 star and below reviews. I also look at the dates on the reviews. If most of the good reviews have been very recent and most of the bad reviews were a long time ago, I assume that changes were made and things have improved. So, your bad review would not keep me from the restaurant if the recent reviews were good.
|
|
|
Post by hollymolly on Aug 25, 2014 14:16:46 GMT
I would ignore, because I can't be bothered to waste any more time on a bad experience from 2 years ago. It very much rubs me the wrong way,though, because I hate when someone tries to guilt and manipulate me.
I do like the idea of responding 2 years from now.
|
|
Deleted
Posts: 0
Jun 26, 2024 5:30:21 GMT
|
Post by Deleted on Aug 25, 2014 14:22:08 GMT
I'd reply to his email - 2 years from now. In the mean time, the review would stay. ![:yeahthat:](//storage.proboards.com/5645536/images/yrGoHMAelQz8f2Qt0sjb.jpg)
|
|
|
Post by leannec on Aug 25, 2014 14:24:30 GMT
I would not change the review either. People reading it should be looking at the date and taking that into consideration. ITA ... ignore ... the owner sounds desperate to me ![:rolleyes:](//storage.proboards.com/5645536/images/Ui47LhQw2NqWVWNNqtfM.jpg)
|
|
|
Post by scrappinjen on Aug 25, 2014 14:42:47 GMT
I am the minority but I'd probably just delete my review. It was years ago and who knows if it still applies or not. He would not have asked you if it wasn't important to his business. I wouldn't hurt a business (and as he points out the people who count on that business for their livelihood) I haven't been to in years and have no plans to return to by my review after all this time. In the grand scheme of life this is one of the small things I'd let go. I wouldn't pick this battle and just delete my old review. If it's truly better he'll have a chance to raise his score without mine dragging it down.
|
|
|
Post by annabella on Aug 25, 2014 15:26:55 GMT
How weird, I would just ignore it. What he should have done, that I've gotten many times, is offer of a free meal so you can go back and determine for yourself. His email sounded way too desperate and unprofessional.
|
|
Deleted
Posts: 0
Jun 26, 2024 5:30:21 GMT
|
Post by Deleted on Aug 25, 2014 15:42:29 GMT
I'm surprised that Yelp doesn't auto-delete reviews that are older than a certain time period or to changed the time period over which the average stars is used . A lot can change in 2 years. From a business-owner's perspective, it does stink that a bad review can hang around that long even if they do everything to correct the problem(s). But I am very hesitant to leave a bad review -- because the owner is damned if they do and damned it they don't. I see no harm in his asking.
|
|
|
Post by LAM88 on Aug 25, 2014 16:04:08 GMT
I'm with the ignore the email crowd. When I am looking for reviews, I like to look at some 5 star reviews as well as the 3 star and below reviews. I also look at the dates on the reviews. If most of the good reviews have been very recent and most of the bad reviews were a long time ago, I assume that changes were made and things have improved. So, your bad review would not keep me from the restaurant if the recent reviews were good. That's a good point. When I look at reviews I don't either bother reading ones that are that old.
|
|
Deleted
Posts: 0
Jun 26, 2024 5:30:21 GMT
|
Post by Deleted on Aug 25, 2014 16:13:50 GMT
I would leave my review as is. You stated your experience, that's that. If he really is reaching out because he thinks the past reviews are hurting his current business, he's likely to continue to blame you even if you did remove it if business doesn't pick up.
I recently posted my first review on Yelp and there's no way in all heck that the owner would get me to remove it. I don't care if he showed up on my doorstep with diamonds.
Okay..well MAYBE that.
|
|