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Post by shescrafty on Jul 28, 2017 14:39:29 GMT
I have no doubt that this is a first world problem. And my common sense side says it is no big deal, but for some reason this really got under my skin.
Yesterday on Facebook somebody in a local group asked for references for a handyman/construction person that could come and do things at their house. I recommended the guy that we have used on multiple occasions. He was recommended to me by another friend after he redid two of their kitchens in two different houses and two of their bathrooms.
In my comment I let them know that he had been honest, punctual, and trustworthy. He went out of his way to find people that would do the best job for the best price. Three years later and we still love our kitchen redo. He has come back and done other jobs for us both at our house here and at a townhouse we have in a different part of the county. I have recommended him to other friends and they have all been very happy with his work.
After me giving his name and number and talking about how much I recommended him, and other person who I have met a few times reply to my post. She stated that a truck with the company name had cut her off and they were honking at each other and he gave her the finger. Her exact quote was "I meant to come on here yesterday And blast him on social media. Thanks for the reminder."
I have no idea if this happened or not. I know from reading her comments on Facebook as well as meeting her a few times that she can be pretty over-the-top. That is probably coloring my dislike of her comment on mine. I don't know if I should reply back to her or just ignore her which is what I have done so far. And I really don't understand why this is bothering me so so much, LOL. Maybe I feel protective of him because I know how hard he works to stay in business and do everything the right way. He has always been fantastic at our house with my dog and my kids and maybe that's why I consider him a friend as well as somebody that we have paid to work on our house.
Wow that got to be a lot longer than I expected –. So would you say anything or just keep ignoring it?
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JustTricia
Pearl Clutcher
Posts: 2,837 
Location: Indianapolis
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Post by JustTricia on Jul 28, 2017 14:53:10 GMT
I would go ahead and respond "That seems so out of character for him. Everyone has bad days, maybe he was having one because I've never had him be any less than extremely professional."
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Post by refugeepea on Jul 28, 2017 14:55:36 GMT
That would bother me as well. I'm the type of person who is more bothered by mean comments about people I hold in high regard vs saying mean comments about me. THAT would not be an issue.  |
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Post by lemondrop on Jul 28, 2017 15:04:43 GMT
I would go ahead and respond "That seems so out of character for him. Everyone has bad days, maybe he was having one because I've never had him be any less than extremely professional." Great response. And, OP, I understand and validate your irritation! |
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Post by pennyscraps on Jul 28, 2017 15:08:18 GMT
JustTricia hit the nail on the head. Yes, it probably would have irritated me, too. But what I really came in here to say, shescrafty, is that your mermaid avatar is so dang adorable. 
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Post by jeremysgirl on Jul 28, 2017 15:19:49 GMT
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NoWomanNoCry
Drama Llama
Posts: 5,856
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Post by NoWomanNoCry on Jul 28, 2017 15:21:57 GMT
She IF that did truly happen then him doing that does make the company look bad and she is just voicing her thoughts on the company just as you did yourself. As a customer reading her review wouldn't keep me from hiring him because just because you flip someone off doesn't mean you can't do good work and that's really all I would care about in the long run.
ETA: I wouldn't respond to her reply.
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Post by stingfan on Jul 28, 2017 15:23:20 GMT
Is the guy that did the work for you the only one who might be driving the company truck? Or could it have been one of his employees driving?
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Post by cindyupnorth on Jul 28, 2017 15:33:32 GMT
Yea, it could have been an employee, How does she know it was him?? I would say that has nothing to do with his work.
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Deleted
Posts: 0
Jul 1, 2024 12:59:58 GMT
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Post by Deleted on Jul 28, 2017 15:37:48 GMT
You might give HIM a heads up that **someone** driving a truck with his logo on it was being reported in social media for antisocial driving habits. It might have been him. It might have been an employee that he wants to address that with.
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Post by Fidget on Jul 28, 2017 15:42:32 GMT
I would delete her comment!
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Deleted
Posts: 0
Jul 1, 2024 12:59:58 GMT
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Post by Deleted on Jul 28, 2017 15:46:17 GMT
DH will be the first to tell you that some of his coworkers drive like nuts, one even cut my GF off on the freeway. How they drive is no indication as to the quality of their work, but it does reflect poorly on the company. I would just write back that you can only attest to the quality of their work and that she should let the company know if one of their employees is driving unsafely. For all we know, she could have been the one who is the bad driver.
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Country Ham
Pearl Clutcher
Posts: 3,313
Jun 25, 2014 19:32:08 GMT
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Post by Country Ham on Jul 28, 2017 16:12:15 GMT
This is a prime example of why I cringe when people turn to social media after one bad experience at a place of business. Even if it's an extremely bad experience. We have even seen it happen here on the peas. Someone has something happen and boom many flock to FB etc to leave comments on a business page. Some days folks are stressed. i don't know one person who is 100% perfect every single day they deal with the public. Just an observation
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rickmer
Pearl Clutcher
Posts: 4,130
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Post by rickmer on Jul 28, 2017 16:46:33 GMT
this is why my last boss said he would never get his car "wrapped" with his face/logo etc (he's a realtor). he said he is such a crappy driver, it would cost him business! lol!
i think the response is perfect. not defensive but giving someone the benefit of the doubt.
some things do get stuck in head for weird reasons.... i am *very* guilty of that!
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Post by littlemama on Jul 28, 2017 17:48:22 GMT
So, she was equally guilty of acting like an asshat, but she is going to blast him on facebook. She sounds like a real peach.
Anyway, if it were my own post, I would delete her comment. If it's not, then I would go with the response above.
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Post by pennyscraps on Jul 28, 2017 18:10:23 GMT
I would delete her comment! I agree and I've done this myself sometimes when someone takes something to a place that is irrelevant and inappropriate. |
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Post by annabella on Jul 28, 2017 19:52:50 GMT
DH will be the first to tell you that some of his coworkers drive like nuts, one even cut my GF off on the freeway. How they drive is no indication as to the quality of their work, but it does reflect poorly on the company. I would just write back that you can only attest to the quality of their work and that she should let the company know if one of their employees is driving unsafely. For all we know, she could have been the one who is the bad driver. ITA Yeah I don't know how you can defend someone's driving when you don't know how he drives. So there's no need to respond to her comment because she may be telling the truth. If I saw someone was a horrible driver I wouldn't want to work with them either. I once saw a university van driver have horrible road rage to the point that I took out my phone immediately and called the school to report it. Lots of people have two personalities: the professional one at work and the private one. |
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Post by julieinsweden on Jul 28, 2017 22:06:00 GMT
I would reply with "I can only attest to the quality of Bob's work, not the quality anyone's driving"
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Post by shescrafty on Jul 28, 2017 22:13:25 GMT
All good thoughts! I ended up not responding at all and ignoring her.
It likely could have happened but she is seeing it through her own eyes. He does have a van like she described and he works mostly alone. But he has a white work van with only 2 windows in the back so I would think it would be hard to see the driver.
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Post by corinne11 on Jul 29, 2017 1:24:15 GMT
Recently I had several "irrationally irritated" moments with a truck at our local supermarket. I go early in the morning - around 7:30am on way to work. There are about 15 carparks right in front of main doors and 3 aisles of parking usually very empty. This guy chooses to park BEHIND the front carparks effectively blocking me out or on 2 occasions IN as I had arrived before him. Now I only had to wait 5 minutes each time but that is my time that he is wasting by his laziness not to park his truck lengthways down the aisle parking- 20 metres away. I chose not to approach him as I feel a little apprehensive about approaching big men I don't know! I wrote down the name of the business , emailed them and asked very nicely if he could park, not blocking me in. I mentioned I did have photos but didn't include them. I received an email back, very polite- did ask for photos, but I said I didn't want to get anyone in trouble, would just like the problem solved. And it was! He still parks there occasionally but always away from the front. All that to say, there are ways to solve problems without putting them all over social media.  And I would continue to give good recommendations to your handyman- it's hard to get reliable, quality workers so I would not care about one person's opinion of a driving incident. Who knows whether it was HER in the wrong? Corinne |
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zookeeper
Pearl Clutcher
Posts: 3,909
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Post by zookeeper on Jul 29, 2017 2:00:51 GMT
All that to say, there are ways to solve problems without putting them all over social media. Thank you! |
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Post by myboysnme on Jul 29, 2017 2:25:57 GMT
Unrelated but one time I was on the way to work on the interstate and the traffic was dead stopped. I was about one car length from my exit, but a plumbing company truck pulled over to block the shoulder so that cars couldn't go around him and then try to merge back in. This exit leads directly to a large university and a medical center, and I work at the medical canter. I got out of my car and went up to him and asked him politely to move over so I could get off at the exit and he flipped me off and rolled his window up. Several guys got out of their cars and came up to the truck with me - I guess as protectors or something. He just cranked up his radio so he couldn't hear us.
Anyway I got back in my car and called the number on the truck and got the dispatcher. I told her that the company's truck was blocking the exit and to please tell him to move over or, if they preferred, I could post a photo of the truck blocking the exit on their facebook page. About 2 minutes later the truck moved out of the shoulder so we could all get off at the exit.
I had no problem having a first time incident with this guy and calling him out on social media if that's what it takes. But I don't blame the company for having a f@#$ing idiot for an employee because maybe he was actually upset abut not being able to get to a client's house on time, haha!
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Post by worrywart on Jul 29, 2017 4:48:08 GMT
Well, when I told someone a couple weeks ago that my dog was that xyz dog day care for the day, they told me OMG, they had a dog drown there! It was all over the news!
So I looked it up online and yes, there was an accident at A DAYCARE but it wasn't xyz day care it was another one...just saying she may have seen a white van and be mistaken of the name.
Anyway, it seems coincidental that she had this happen RIGHT when you are going online and recommending. I would delete her post if you can. Even if it is true, not sure that it needs to be blasted on Facebook and it would definitely make me question whether this was someone that I wanted to hire.
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