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Post by sleepingbooty on Oct 16, 2017 20:25:14 GMT
Not cool at all. I get that Christmas is still several weeks away. But when you ordered a butt load of stuff and SC has a history of screwing up orders, one would like to receive their order in a decent time frame. Especially when many orders are already in peoples hands. I don't mean to sound like a tired toddler throwing a tantrum but five days stuck in the warehouse with a label all printed out and ready to go? That's bad service in my book. It has never taken them THIS LONG to get all the shipments out. NEVER! I can't actually pull up exact shipping time frames from previous years, but if I could, I know it would be verified. This is so fucking ridiculous. Yes, f bomb worthy because the generic responses are not cool at all. I'm so over people not caring and passing the ball. They were shipping out orders early October last year. Like third of October-early! They're still not done past the mid-October mark this year. That's definitely several steps backwards. I'm *this* close to busting out the Bind-It-All, grabbing white cardstock, pattern paper, dies and just making my DD album from scratch. It'll certainly go a lot faster than waiting for this Godot of a DD (as in Delayed Duh) delivery...
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Post by gigi333 on Oct 16, 2017 20:37:12 GMT
Non sub prices for fj are $60 for the kit or $85 with an album ( I think )
I bought the bits I liked and with extras of the paper and the word stickers, there were quite a few bits that weren't my style
The hip kit sneaks are fantastic. I know I will want it all
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Post by ghislaine on Oct 16, 2017 20:45:05 GMT
I wonder if some of the orders are waiting on some item that didn't get to the warehouse in time so they are in a holding pattern if you ordered whatever item it is. Communicating that would be way better Customer Service though.
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Post by mom on Oct 16, 2017 21:21:46 GMT
So, I did get a shipping notice and was amongst the first on here to receive one. Except my parcel wasn't handed over to UPS for five days. Talk about a mess. People not getting any shipping info but getting their parcel surprise-delivered. Others getting shipping info but then having their parcel stay behind in the warehouse. Not cool. Didn't SC a couple of months ago say they were revamping their shipping? It was when the warehouse dude made the video that looked like he was getting prompts on what to say. I wonder if this is there new shipping plan? SaveSave
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AmandaA
Pearl Clutcher
Posts: 3,502
Aug 28, 2015 22:31:17 GMT
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Post by AmandaA on Oct 16, 2017 21:21:51 GMT
Anyone here still sub to KP and want to talk about snagging an extra 3x8 at pre sale 😬
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AmandaA
Pearl Clutcher
Posts: 3,502
Aug 28, 2015 22:31:17 GMT
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Post by AmandaA on Oct 16, 2017 21:22:33 GMT
Non sub prices for fj are $60 for the kit or $85 with an album ( I think ) I bought the bits I liked and with extras of the paper and the word stickers, there were quite a few bits that weren't my style The hip kit sneaks are fantastic. I know I will want it all Do you recall how much the album alone was? eta- duh! I could have done the math Can you guess how many days in a row I have been home with my kids watching Disney Jr. in the past week!?
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Post by mom on Oct 16, 2017 21:23:38 GMT
Non sub prices for fj are $60 for the kit or $85 with an album ( I think ) I bought the bits I liked and with extras of the paper and the word stickers, there were quite a few bits that weren't my style The hip kit sneaks are fantastic. I know I will want it all So $25 for the album? No thanks. SaveSave
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 16, 2017 21:34:40 GMT
Hip Kit reveal tomorrow. I think I will love it but I have enough stuff. Ugh. I am already using a lot of Pinkfresh Studio's December Days in mine. Love the pops of blue!
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Post by mom on Oct 16, 2017 21:36:04 GMT
The HipKit is a hard pass from me. Not my style at all.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,426
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 16, 2017 21:44:55 GMT
Anyone here still sub to KP and want to talk about snagging an extra 3x8 at pre sale 😬 I'm a subber! ETA: Sorry, trying to cook dinner too. :X You want the whole kit or just the album?
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Post by sleepingbooty on Oct 16, 2017 21:49:54 GMT
Didn't SC a couple of months ago say they were revamping their shipping? It was when the warehouse dude made the video that looked like he was getting prompts on what to say. I wonder if this is there new shipping plan?
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Post by anniefb on Oct 16, 2017 22:07:02 GMT
I'm glad I wasn't waiting on FJ, that kit is not up my alley at all. I also wouldn't trust a mid November ship date. /cringe Exactly.
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AmandaA
Pearl Clutcher
Posts: 3,502
Aug 28, 2015 22:31:17 GMT
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Post by AmandaA on Oct 16, 2017 22:09:36 GMT
So I just got the shipping notice for my AE order.... that arrived last week. Hopefully some others are being generated too.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,426
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 16, 2017 22:14:04 GMT
Didn't SC a couple of months ago say they were revamping their shipping? It was when the warehouse dude made the video that looked like he was getting prompts on what to say. I wonder if this is there new shipping plan? This is absolutely incorrect. You correctly spelled "improved" and we know that wouldn't happen. Or it would at least use a # and be pink.
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AmandaA
Pearl Clutcher
Posts: 3,502
Aug 28, 2015 22:31:17 GMT
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Post by AmandaA on Oct 16, 2017 22:14:45 GMT
Anyone here still sub to KP and want to talk about snagging an extra 3x8 at pre sale 😬 I'm a subber! ETA: Sorry, trying to cook dinner too. :X You want the whole kit or just the album? Sent you a message 😉 Thanks!
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Post by sleepingbooty on Oct 16, 2017 22:25:26 GMT
This is absolutely incorrect. You correctly spelled "improved" and we know that wouldn't happen. Or it would at least use a # and be pink. Pardon me, O' great Priestess of all things Studio UnderCalified. I have corrected my wrongs. I offer you my sinsere pink-coloured apolegies...
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hutchfan
Drama Llama
Posts: 6,482
Jul 6, 2016 16:42:12 GMT
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Post by hutchfan on Oct 16, 2017 22:39:52 GMT
Oh that does suck. I am not sure whats going on with the shipping this time. My box still says active when it has really be delivered to my home already. No tracking info. Its frustrating. Im gonna tag katiejaeger and maybe she can help you? I will look into this for you! I'm sorry you are having a bad experience with Customer Service. Can you let me know of your username on the website? Thanks katiejaeger I will contact you. I have been in contact all day with CS team trying to get an answer it didn't end well. Finally at 6:03 pm I got a tracking number the thing is UPS tells me it is not a valid number so they can't help me so I am back were I started.
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hutchfan
Drama Llama
Posts: 6,482
Jul 6, 2016 16:42:12 GMT
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Post by hutchfan on Oct 16, 2017 22:45:56 GMT
i contacted AE about the status of my DD order today; i also received a completely non-committal, one size fits all, non-answer. obviously a generic answer - it didn't even address my particular order - just the status of DD shipping, in general. Poor CS at it's finest here it is:"Hi Mary, We do apologize for the delay in the shipping your order. Upon conferring with our shipment team, we have been informed that December Daily orders are still being packed and shipped at this time. We do understand the concerns of our customers for these orders, as many in our community are anxiously awaiting their orders to be shipped. Please be assured that your December Daily box will be packed and shipped as soon as possible. We again appreciate your patience and understanding as our team works hard to get these orders out to you. Please contact our Customer Experience team if we may be of any further assistance. We appreciate you being a valued member of the Ali Edwards community. Best, Jasmine" I had the exact same response this afternoon, word for word (except for the name, ). So yes, it is a generic response! My order still lists as active on AE, and the UPS site, which shows a label was printed last Friday, is still sitting around waiting for pick up. Which likely means that they just printed the labels and still haven't boxed it up yet - no way it only weighs 1.0 lbs. Pretty disappointing all around. Oh, and my reply from CS was from Jessica, not Jasmine. SaveSaveI had on going conversations all day and that is the last thing I heard too. I got a shipping notice at 6:03 pm from them but UPS tells me it is NOT a valid tracking number. I am beyond aggravated now.
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hutchfan
Drama Llama
Posts: 6,482
Jul 6, 2016 16:42:12 GMT
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Post by hutchfan on Oct 16, 2017 22:48:33 GMT
i contacted AE about the status of my DD order today; i also received a completely non-committal, one size fits all, non-answer. obviously a generic answer - it didn't even address my particular order - just the status of DD shipping, in general. Poor CS at it's finest here it is:"Hi Mary, We do apologize for the delay in the shipping your order. Upon conferring with our shipment team, we have been informed that December Daily orders are still being packed and shipped at this time. We do understand the concerns of our customers for these orders, as many in our community are anxiously awaiting their orders to be shipped. Please be assured that your December Daily box will be packed and shipped as soon as possible. We again appreciate your patience and understanding as our team works hard to get these orders out to you. Please contact our Customer Experience team if we may be of any further assistance. We appreciate you being a valued member of the Ali Edwards community. Best, Jasmine" I had the exact same response this afternoon, word for word (except for the name, ). So yes, it is a generic response! My order still lists as active on AE, and the UPS site, which shows a label was printed last Friday, is still sitting around waiting for pick up. Which likely means that they just printed the labels and still haven't boxed it up yet - no way it only weighs 1.0 lbs. Pretty disappointing all around. Oh, and my reply from CS was from Jessica, not Jasmine. SaveSaveUPS shows no label for me and the tracking number I was sent this evening is not a valid number.
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Post by maryboys on Oct 16, 2017 23:18:22 GMT
I had the exact same response this afternoon, word for word (except for the name, ). So yes, it is a generic response! My order still lists as active on AE, and the UPS site, which shows a label was printed last Friday, is still sitting around waiting for pick up. Which likely means that they just printed the labels and still haven't boxed it up yet - no way it only weighs 1.0 lbs. Pretty disappointing all around. Oh, and my reply from CS was from Jessica, not Jasmine. SaveSaveUPS shows no label for me and the tracking number I was sent this evening is not a valid number. i'm sorry to hear this . i received a shipping notification this afternoon, as well. stating that the package is only 1.0 lbs - this is incredible. and all it shows is that a shipping label has been created. ali edwards - this is a problem katiejaeger . please do what you can and communicate with us.
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Deleted
Posts: 0
Oct 6, 2024 2:37:43 GMT
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Post by Deleted on Oct 16, 2017 23:30:50 GMT
paperamy Thank you for that peek! Do you know if the albums are 3 ring again this year? They are 6 ring. ETA description of album: Created to hold all of your December memories, our Joy albums have 6 rings, are made from the softest leatherette material and have gold metal details. Packaged in a drawstring bag for protection. Variety pack of page protectors included. Thank you! I'm bummed. I don't like the 6 ring binders. I was hoping it would be a 2 ring so I can use all of my SS page protectors.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,426
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 16, 2017 23:50:20 GMT
UPS shows no label for me and the tracking number I was sent this evening is not a valid number. i'm sorry to hear this . i received a shipping number this afternoon, as well. stating that the package is only 1.0 lbs - this is incredible. and all it shows is that a shipping label has been created. ali edwards - this is a problem katiejaeger . please do what you can and communicate with us. Inked should've had their shipping issues sorted out by now. It also should not take over a week to ship out all the December Daily pre-orders AND why aren't they updating statuses in accounts correctly/timely? I'll be skipping out on Ali's DD next year, I don't care how fantastic it is. I'm tired of giving my money to Inked to continue to treat their customers like reindeer poop.
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Post by ihaveonly1l on Oct 16, 2017 23:57:12 GMT
I just got tracking and shipping info for my package that arrived last Friday. Seriously the right hand doesn’t know what the left hand is doing.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,426
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 16, 2017 23:59:13 GMT
I just got tracking and shipping info for my package that arrived last Friday. Seriously the right hand doesn’t know what the left hand is doing. Perhaps they were in such a hurry to ship, they didn't remember to update the accounts, so they went back and did it today after reading here how pissed and confused people were?
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Post by mom on Oct 16, 2017 23:59:57 GMT
I just got tracking and shipping info for my package that arrived last Friday. Seriously the right hand doesn’t know what the left hand is doing. what a joke they are. I swear - just when you are ready to give Ali a chance, SC f*cks things up. SaveSave
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Post by ihaveonly1l on Oct 17, 2017 0:26:34 GMT
So, I'm organizing some DD stuff tonight and found that I have two of these "defect" 2015 red albums. I had ordered one and it was part of the sticker on the inside of the plastic debacle. They sent another. I ended up not using the albums because I'm a traditional DD dropout and started a different version of the project.
If anyone thinks they can alter and use one or both of these, I'll send them your way. I used the page protectors in my project, so they are empty.
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Post by ihaveonly1l on Oct 17, 2017 0:49:54 GMT
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Post by linhaz on Oct 17, 2017 1:21:07 GMT
So, I'm organizing some DD stuff tonight and found that I have two of these "defect" 2015 red albums. I had ordered one and it was part of the sticker on the inside of the plastic debacle. They sent another. I ended up not using the albums because I'm a traditional DD dropout and started a different version of the project. If anyone thinks they can alter and use one or both of these, I'll send them your way. I used the page protectors in my project, so they are empty. How much do you think it might be to ship just one?
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Post by linhaz on Oct 17, 2017 1:36:24 GMT
So, I'm organizing some DD stuff tonight and found that I have two of these "defect" 2015 red albums. I had ordered one and it was part of the sticker on the inside of the plastic debacle. They sent another. I ended up not using the albums because I'm a traditional DD dropout and started a different version of the project. If anyone thinks they can alter and use one or both of these, I'll send them your way. I used the page protectors in my project, so they are empty. How much do you think it might be to ship just one? Oops, nevermind, I just checked and I actually have the 4X6 in this style. Thanks.
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Deleted
Posts: 0
Oct 6, 2024 2:37:43 GMT
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Post by Deleted on Oct 17, 2017 2:08:45 GMT
Ordered yesterday shipped today, I love how easy it is to buy from feed your craft.
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