nicolep
Drama Llama
Posts: 7,169
Member is Online
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 19, 2017 2:11:13 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. O.M.G What a nightmare. I think it is great that you emailed Ali and said what you did.
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Post by carolynhasacat on Oct 19, 2017 2:28:04 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. Wow! I'd have been so disappointed. It's this kind of thing that made me stop buying SC products. You can't raise expectations and not follow through and expect customers to feel good about your brand.
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Post by Scrapper100 on Oct 19, 2017 3:08:33 GMT
Wow I can't believe the number of issues they have had this year both with DD and their story/stamp kits in the past few months.
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msliz
Drama Llama
The Procrastinator
Posts: 6,419
Jun 26, 2014 21:32:34 GMT
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Post by msliz on Oct 19, 2017 4:03:34 GMT
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Post by samncam on Oct 19, 2017 4:28:00 GMT
I got my FYC order today (ordered on Sunday, shipped Monday, arrived Tuesday). I got Brandi's kit and I'm super happy with my purchase. The die cuts are my favorite item. Really cute in person! Got mine today, too! Now to figure which paper or printing company is the best for printing the digital copies.
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Post by samncam on Oct 19, 2017 4:36:59 GMT
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Post by anniefb on Oct 19, 2017 5:05:18 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. Ridiculous!
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Post by anniefb on Oct 19, 2017 5:06:14 GMT
Wow I can't believe the number of issues they have had this year both with DD and their story/stamp kits in the past few months. yep all those order and shipping issues are just crazy.
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Post by glenys on Oct 19, 2017 5:22:59 GMT
Wow I can't believe the number of issues they have had this year both with DD and their story/stamp kits in the past few months. Unfortunately there have been issues with the DD for a number of years. It never seems to run smoothly.
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Deleted
Posts: 0
Oct 5, 2024 14:24:52 GMT
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Post by Deleted on Oct 19, 2017 8:11:37 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. I saw on Facebook that they're giving the Digital DD kit version for all the oversold main kits. Did you get it? That's really not the same, but at least they're aware of the frustration and are trying to make it up to their customers. A problem they wouldn't have if they had properly sold the number of kits they had, right?
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Post by sleepingbooty on Oct 19, 2017 10:53:09 GMT
hutchfan gynergy That is some seriously sucky news. I'm really sorry! I can imagine how you disappointed you must be. Having to scrape a kit together by late October could be a real DD enthusiasm killer. I hope you'll find your ideal kit elsewhere soon. *hugs*
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Post by pherena on Oct 19, 2017 11:33:40 GMT
Very, very excited. My DD package is to arrive today, delivered by UPS ("in the area") rather than tomorrow delivered by the postal service. My ears will be sharper than the dogs' as I listen out for the UPS truck! Cannot wait!
UPDATE: It's here! It's here! <happy dancing to the quizzical looks of my two little dogs> And today's my birthday, too. Now if I could just get the hubby man to leave the house so I could have a proper unpacking and appreciating, that's be great.
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Post by cheezitgirl on Oct 19, 2017 12:33:15 GMT
Has anyone started to put things in the AE DD page protectors? I'm not impressed. Cutting cards to fit is frustrating! This is my first year paying full price for an album so maybe I'm being more critical. Hopefully it's just me. Check it out and see what you think. Thanks!
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,425
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 19, 2017 13:05:10 GMT
Has anyone started to put things in the AE DD page protectors? I'm not impressed. Cutting cards to fit is frustrating! This is my first year paying full price for an album so maybe I'm being more critical. Hopefully it's just me. Check it out and see what you think. Thanks! I haven't received this year's DD yet, but I've had problems with cards fitting in all the brands of page protectors for years. Some fit just fine and then some don't or one card will fit just fine in one part but not the next without a slight trim. :/
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Deleted
Posts: 0
Oct 5, 2024 14:24:52 GMT
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Post by Deleted on Oct 19, 2017 13:21:32 GMT
cheezitgirl and dawnnikol That's terrible. The items are not cheap, I didn't expect to have a problem of that kind. Are page protectors too small or the cards too big, please?
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nicolep
Drama Llama
Posts: 7,169
Member is Online
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 19, 2017 13:27:20 GMT
cheezitgirl and dawnnikol That's terrible. The items are not cheap, I didn't expect to have a problem of that kind. Are page protectors too small or the cards too big, please? It happens a lot it seems. I have to trim my 3x4 cards pretty often. Having said that, I am having a frustrating time with Ali's page protectors being much bigger than a good chunk of my 4x6 cards. They swim in them sometimes. While we're on the subject...I have this Jasmine Jones's DD kit from 2015 (which I LOVE!) but the 6x8 cards/papers are soooooo much smaller than the 6x8 page protectors in Ali's album. Am I doing something wrong??
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Post by cheezitgirl on Oct 19, 2017 13:33:07 GMT
cheezitgirl and dawnnikol That's terrible. The items are not cheap, I didn't expect to have a problem of that kind. Are page protectors too small or the cards too big, please? A lot of the 3x4 pockets seem to be off. One pocket is a tad small and one is a tad large. It's hard to prep the book. If I cut a card to fit a left pocket and then decide to move it to the right pocket it will be an extra small card in and extra large pocket. Hope that I explained it clearly.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,425
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 19, 2017 13:52:08 GMT
While we're on the subject...I have this Jasmine Jones's DD kit from 2015 (which I LOVE!) but the 6x8 cards/papers are soooooo much smaller than the 6x8 page protectors in Ali's album. Am I doing something wrong?? Nope, it's not you. Some of mine swim as well. @millefeuilles It's like they said - sometimes it's too small, sometimes it's too big. This happens with 6x8, 3x4, and 4x6. For instance, my KP cards sometimes have to be trimmed to fit into the BH PL protectors, but then the same card will be just perfect for a 6x8 album. Truthfully, I'd rather them swim than be tight since it leaves room for chunky embellishments, but for people who don't really do chunky stuff? It could be a problem. I will say that my DD albums (and every other album I make) is generally too full by the end for anything to slip out of when we're handling them. It's just a hassle to trim them when it's a tight fit..
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hutchfan
Drama Llama
Posts: 6,481
Jul 6, 2016 16:42:12 GMT
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Post by hutchfan on Oct 19, 2017 14:06:20 GMT
I too would rather have the extra room. I know with last year's album I ended up using my Tiny Attacher to hold some of the cards in place so they wouldn't fall out.
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Post by carolynhasacat on Oct 19, 2017 14:25:41 GMT
I too would rather have the extra room. I know with last year's album I ended up using my Tiny Attacher to hold some of the cards in place so they wouldn't fall out. That's what I did, too, plus some have washi closing the pocket or even Fused or paperclipped.
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Post by elegantsufficiency on Oct 19, 2017 15:00:37 GMT
I muttered about this to BH because my branded PL pages were all off. She replaced all six packages I had bought (on offer), shipping them internationally too. Great service - though I'm not so sure the replacements are any better
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Deleted
Posts: 0
Oct 5, 2024 14:24:52 GMT
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Post by Deleted on Oct 19, 2017 15:15:22 GMT
Uh, I think I would have reconsidered the whole order knowing that. I really don't like cards being too tight in page protectors (I cannot cut straight), but I equally dislike them swimming (staples and washi doesn't go with how I like my albums clean and simple/minimalist). Plus, a mix of the two sounds like a nightmare. I'm starting to feel the whole thing isn't worth it. Sorry for the crankiness, I have two ears infections.
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Post by gynergy on Oct 19, 2017 15:42:40 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. I saw on Facebook that they're giving the Digital DD kit version for all the oversold main kits. Did you get it? That's really not the same, but at least they're aware of the frustration and are trying to make it up to their customers. A problem they wouldn't have if they had properly sold the number of kits they had, right? Yes, I was told we get the digital kit free, and that's nice of them, but (not to be a whined, I realize there are much bigger problems in the world)I wanted the physical product. Honestly, I'm embarrassed to admit I have no clue how to use a digital kit even just to print cards from it -- guess I'll have to learn sometime soon and figure out what to print onto.
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Post by sleepingbooty on Oct 19, 2017 16:22:56 GMT
Uh, I think I would have reconsidered the whole order knowing that. I really don't like cards being too tight in page protectors (I cannot cut straight), but I equally dislike them swimming (staples and washi doesn't go with how I like my albums clean and simple/minimalist). Plus, a mix of the two sounds like a nightmare. I get what you're saying. I don't like adding something to keep the cards in place either. I like my look crisp clean and just right. Sorry about the ears! I hope you feel better soon. I'm not sure where in France you are but I dread the big drop in temperatures that is to come in the next few weeks here. We hit 25°C this afternoon but I know it's almost the end of our Indian summer... maryboys I wish I had better words to offer you than a big fat capital letter: "THAT SUCKS" exclamation point exclamation point. Ugh, ugh, triple ugh. I hope your order finally reaches you. And soon. But I'm sure this shopping experience to document a happy time will have left you with a bitter taste. Inked are such amateurs. They're really the Grinch who didn't deliver Christmas. For anyone who wants to get into the DD mood and/or might need a filler for an "empty" day, I found this cute " What Christmas song describes your life?" on Buzzfeed. My Christmas song (and gif) is spot on, by the way (and my actual favourite Christmas song! ):
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mich5481
Pearl Clutcher
Posts: 2,696
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Oct 19, 2017 16:24:02 GMT
I saw on Facebook that they're giving the Digital DD kit version for all the oversold main kits. Did you get it? That's really not the same, but at least they're aware of the frustration and are trying to make it up to their customers. A problem they wouldn't have if they had properly sold the number of kits they had, right? Yes, I was told we get the digital kit free, and that's nice of them, but (not to be a whined, I realize there are much bigger problems in the world)I wanted the physical product. Honestly, I'm embarrassed to admit I have no clue how to use a digital kit even just to print cards from it -- guess I'll have to learn sometime soon and figure out what to print onto. That really stinks. Did they offer to let you create your own kit with physical components left in the shop and/or warehouse? It's impossible to recreate dimensional embellishments with digital products.
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AmandaA
Pearl Clutcher
Posts: 3,502
Aug 28, 2015 22:31:17 GMT
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Post by AmandaA on Oct 19, 2017 16:35:28 GMT
The configuration will have some effect on pocket sizes and discrepancies as well. Take for example a 6x8 with (2) 3x4s on top and (1) 4x6 on bottom. They have to allow space in the overall design for that vertical fused seam on top. So there is no way around the bottom 4x6 pocket being ever so slightly larger. And when it comes to a plain 6x8 page they have to make a decision about what would annoy people most- true 6x8 and the finished page ends up smaller than divided versions or one that is the exact same overall size and slightly oversized since there are no seams to account for. Then add in the decision about whether to allow extra space for bulky product. Same thing will happen in a 12x12 classic "A" design page. I haven't bought any BH ones recently, but in the past that was why the 3x4's were ever so slightly tight and the 4x6 were perfect. If you buy digitals from OLB she intentionally sizes the cards 2.9" wide for that reason. Now the height has no bearing and just flat out drives me crazy when the card is nearly peeking out or a good quarter inch below.
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Deleted
Posts: 0
Oct 5, 2024 14:24:52 GMT
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Post by Deleted on Oct 19, 2017 17:56:02 GMT
cheezitgirl and dawnnikol That's terrible. The items are not cheap, I didn't expect to have a problem of that kind. Are page protectors too small or the cards too big, please? It happens a lot it seems. I have to trim my 3x4 cards pretty often. Having said that, I am having a frustrating time with Ali's page protectors being much bigger than a good chunk of my 4x6 cards. They swim in them sometimes. A lot of the 3x4 pockets seem to be off. One pocket is a tad small and one is a tad large. It's hard to prep the book. If I cut a card to fit a left pocket and then decide to move it to the right pocket it will be an extra small card in and extra large pocket. Hope that I explained it clearly. Millefeuilles It's like they said - sometimes it's too small, sometimes it's too big. This happens with 6x8, 3x4, and 4x6. For instance, my KP cards sometimes have to be trimmed to fit into the BH PL protectors, but then the same card will be just perfect for a 6x8 album. Thank you for all the explanations.
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Post by BSideCrafter on Oct 19, 2017 17:58:43 GMT
They oversold the main kits? How does that even happen? Giving someone the digital kit is not the same. I ordered the religious cards, the 2 sale stamp sets, chipboard numbers, and the circle number stickers. And the cards are the same size as the Elle's Stuio ones I got from that DD kit.
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Deleted
Posts: 0
Oct 5, 2024 14:24:52 GMT
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Post by Deleted on Oct 19, 2017 17:59:08 GMT
The configuration will have some effect on pocket sizes and discrepancies as well. Take for example a 6x8 with (2) 3x4s on top and (1) 4x6 on bottom. They have to allow space in the overall design for that vertical fused seam on top. So there is no way around the bottom 4x6 pocket being ever so slightly larger. And when it comes to a plain 6x8 page they have to make a decision about what would annoy people most- true 6x8 and the finished page ends up smaller than divided versions or one that is the exact same overall size and slightly oversized since there are no seams to account for. Then add in the decision about whether to allow extra space for bulky product. Same thing will happen in a 12x12 classic "A" design page. I haven't bought any BH ones recently, but in the past that was why the 3x4's were ever so slightly tight and the 4x6 were perfect. If you buy digitals from OLB she intentionally sizes the cards 2.9" wide for that reason. Now the height has no bearing and just flat out drives me crazy when the card is nearly peeking out or a good quarter inch below. There's that too. I forgot about 3x4 and 6x4 configuration pp. I guess I'll just have to take a deep breath and be patient when I fill my album.
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Deleted
Posts: 0
Oct 5, 2024 14:24:52 GMT
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Post by Deleted on Oct 19, 2017 18:15:42 GMT
I saw on Facebook that they're giving the Digital DD kit version for all the oversold main kits. Did you get it? That's really not the same, but at least they're aware of the frustration and are trying to make it up to their customers. A problem they wouldn't have if they had properly sold the number of kits they had, right? Yes, I was told we get the digital kit free, and that's nice of them, but (not to be a whined, I realize there are much bigger problems in the world)I wanted the physical product. Honestly, I'm embarrassed to admit I have no clue how to use a digital kit even just to print cards from it -- guess I'll have to learn sometime soon and figure out what to print onto. I hope you know I wasn't denying your feelings.
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