Deleted
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Oct 5, 2024 12:16:41 GMT
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Post by Deleted on Oct 19, 2017 18:23:44 GMT
i've been in contact with AE customer service today, and as I suspected, my DD order has not yet shipped. there is no acceptable excuse for this. i've requested expedited shipping today...we'll see what happens. i've also requested absolute confirmation that all items i ordered are in the box. i'll keep you posted I hope they send it ASAP. They did say all orders had shipped. Sorry about the ears! I hope you feel better soon. I'm not sure where in France you are but I dread the big drop in temperatures that is to come in the next few weeks here. We hit 25°C this afternoon but I know it's almost the end of our Indian summer... Thank you, that's very nice of you! My ears are blocked, so I don't dread the cold as much as the change in pressure. And I'm in the South East too! ETA: BTW, has your parcel finally moved from the warehouse?
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,423
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 19, 2017 18:31:41 GMT
Sorry for the crankiness, I have two ears infections. Ugh. I hope they pass soon. sleepingbooty I got "All I Want for Christmas is You". While, I don't think it's terribly accurate, I don't mind. I knew right off the test wasn't in my favor when "Scrooged" was NOT on the list of favorite movies. maryboys Have you also used Katie's e-mail address to contact her directly? I'm so sorry this is still happening to you, what a load of crap.
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Deleted
Posts: 0
Oct 5, 2024 12:16:41 GMT
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Post by Deleted on Oct 19, 2017 18:41:27 GMT
Sorry for the crankiness, I have two ears infections. Ugh. I hope they pass soon. They will, I have good, strong medicines. Thank you. sleepingbooty I got "White Christmas"
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Post by Skellinton on Oct 19, 2017 18:45:54 GMT
Sorry for the crankiness, I have two ears infections. Ugh. I hope they pass soon. sleepingbooty I got "All I Want for Christmas is You". While, I don't think it's terribly accurate, I don't mind. I knew right off the test wasn't in my favor when "Scrooged" was NOT on the list of favorite movies. maryboys Have you also used Katie's e-mail address to contact her directly? I'm so sorry this is still happening to you, what a load of crap. I got White Christmas, which was spot on. I am in a perpetual state of wishing for snow, and I love me some Der Bingle. I am sorry you aren't feeling well sleepingbootyI cannot believe that they oversold the main kit, I mean, I can, but really? I think sending the digitals was a nice offer, and sure as hell nothing SC would do, but it completely stinks that you aren't getting the kit. I wonder if the kits will show up for sale at some later point, you know that since SC is in charge of inventory there are at least 100 kits sitting on the wrong shelf, or more likely in plain site, that they will stumble upon in a month or two. Too bad Ali doesn't live closer to Bowling Green, I bet she would head to the warehouse and find them for her customers. I seriously wish she would rethink her relationship with SC, there is only so many screw ups she should be willing to accept responsibility for when we all know who is really to blame. Not giving her a pass, I truly believe you are the company you keep, but I also know she is not responsible for SC mishaps and I am sure she is behind the push to make things right. April wouldn't do a damn thing except send someone an empty box and make them contact SC to get a refund for a kit they oversold. Then when you contacted them you would first get a canned response regarding a different subject, and then after a few more messages and several days you would be asked to send a photo of your missing kit before they issued you a refund.
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Post by sleepingbooty on Oct 19, 2017 18:48:27 GMT
Thank you, that's very nice of you! My ears are blocked, so I don't dread the cold as much as the change in pressure. And I'm in the South East too! ETA: BTW, has your parcel finally moved from the warehouse? Oh my Gaul. A fellow Provençale? My parcel finally left on the 16th. Arrived in France today. We'll see how long it takes for it to be processed and launched into the Colissimo system. *watches clock* *sighs*
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Post by k10scrapper on Oct 19, 2017 18:48:43 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. Oh my, that is soooo disappointing!! They really need to get their act together. Seems like they should have waited to relist those kits until after they shipped out the first round of orders. It’s terrible to get people’s hopes up, and then weeks later leave them empty handed!
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Post by k10scrapper on Oct 19, 2017 19:01:55 GMT
I got my December Daily box yesterday—so exciting!! I was super impressed with the quality of the cards, and I loved the Paisley Press mini kit just as much in person as I’d hoped!! I also loved the black & white card set so much that I almost wish I had 2 sets so that I could use both sides! I liked all of the add ins I purchased also, but I feel like all of the add ons were crazy overpriced! I’m happy enough with my mini kit that I might consider getting the main kit next year.
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Post by sleepingbooty on Oct 19, 2017 19:03:56 GMT
Thank you but it's poor @millefeuilles who's unwell this time around... Two Frenchies on the board and we're already getting confused! (in jest, of course, Skellinton ) I got "All I Want for Christmas is You". While, I don't think it's terribly accurate, I don't mind. I knew right off the test wasn't in my favor when "Scrooged" was NOT on the list of favorite movies. Haha, I was looking for Bad Santa or The Muppet Christmas Carol...
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Post by lisacharlotte on Oct 19, 2017 19:05:25 GMT
Pocket sizes are always impacted by the seams between pockets. I believe in Design A it's usually the 3rd 3x4 from the left that's a little tight. I never have to trim more than 1/16" so it doesn't bother me. I do know that if your card has one really bulky element in the 4x6 (especially at the top, the cards tend to try and pop out. I sure there is some physics rule that explains it but i couldn't tell you why. I just tape the it shut or employ a decorative paper clip.
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Post by k10scrapper on Oct 19, 2017 19:05:55 GMT
I ordered some stuff from in a Creative Bubble, and I think I’m officially done buying supplies. All the companies I was waiting on have finally released their collections. I can’t wait to have a minute to put all of my new supplies together, and organize them. I bought a new cream Raskog that I’m going to set up with my Christmas supplies since I’ll probably be working on catching up my album all year 😂😂🙈
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Post by Skellinton on Oct 19, 2017 19:16:08 GMT
Thank you but it's poor @millefeuilles who's unwell this time around... Two Frenchies on the board and we're already getting confused! (in jest, of course, Skellinton ) I got "All I Want for Christmas is You". While, I don't think it's terribly accurate, I don't mind. I knew right off the test wasn't in my favor when "Scrooged" was NOT on the list of favorite movies. Haha, I was looking for Bad Santa or The Muppet Christmas Carol... Oh, you French are all alike. You tag one French pea, you tag 'me all! Ha! Sorry about that. I wouldn't have been able to tag millfeuilles though, that is way to hard to type and spell for this ignorant American. Let's blame Trump. Fake news!
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 19, 2017 19:24:08 GMT
You know... I have to say that I really don't have a dog in this fight considering the only thing I bought from Ali was the $2.99 4x6 a albums and I've already received them. I also ordered the million-dollar chipboard bundle during the second selection which obviously will not be coming until later which is fine.
Having said that though, if I was waiting on a kit and album etc for DD and I had no communication on where my order was I would be extremely irritated and disappointed to continually be receiving regular class emails, DD emails and regular postings on IG like nothing was going wrong behind the scenes. How many other people are sitting there waiting and wondering where their things are. I will say that I do applaud Katie for coming here and posting and answering questions and yet what happens to those who are not on this board and wondering where their items are?
Idk. Just seems like a really crappy situation that should leave a bad taste in a lot of mouths.
Such a bummer.
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Post by sleepingbooty on Oct 19, 2017 19:45:17 GMT
Oh, you French are all alike. You tag one French pea, you tag 'me all! Ha! Sorry about that. I wouldn't have been able to tag millfeuilles though, that is way to hard to type and spell for this ignorant American. Let's blame Trump. Fake news! Did someone call for... the French? * Hon hon hon...
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Post by kimmie75 on Oct 19, 2017 19:47:24 GMT
I got "White Christmas" too, and it seems pretty accurate. Thanks for sharing. That was fun.
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mich5481
Pearl Clutcher
Posts: 2,696
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Oct 19, 2017 19:53:10 GMT
I took the Christmas song quiz, and I got "Last Christmas." Not my favorite Christmas song (by far!), but it does remind me of working during my winter breaks at Rainforest Cafe and hearing this song played way too often! As for the description, one can only hope.
You got: "Last Christmas" This Christmas you are looking for love! What better time than this romantic season to find somebody special to curl up by the fire with? You may have been burned before, but Santa's bound to bring someone magical into your life this year.
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Post by Skellinton on Oct 19, 2017 20:12:49 GMT
Oh, you French are all alike. You tag one French pea, you tag 'me all! Ha! Sorry about that. I wouldn't have been able to tag millfeuilles though, that is way to hard to type and spell for this ignorant American. Let's blame Trump. Fake news! Did someone call for... the French? * Hon hon hon... That is exactly how I picture you both- or at least how I will picture you from now on! Thank you for realizing I was not being a jerk, just not really paying attention.
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Post by gynergy on Oct 19, 2017 20:35:16 GMT
Yes, I was told we get the digital kit free, and that's nice of them, but (not to be a whined, I realize there are much bigger problems in the world)I wanted the physical product. Honestly, I'm embarrassed to admit I have no clue how to use a digital kit even just to print cards from it -- guess I'll have to learn sometime soon and figure out what to print onto. I hope you know I wasn't denying your feelings. Oh absolutely, I didn't feel invalidated at all. No worries! I waver between/among feeling pissed off, then guilty for getting upset over something trivial in the grand scheme of things, then angry with myself for being brainwashed into thinking *I'm* wrong to expect to receive something I ordered & paid for. (This is all about me, not what anyone else has said to me here or Facebook). I think some of it is female socialization and some is the scrapbooking world where we can have a strange perspective on items we order -- we thank people for doing what they should be doing (getting us what we ordered intact & on time).
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yeppers
Junior Member
Posts: 57
Sept 20, 2017 13:29:34 GMT
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Post by yeppers on Oct 19, 2017 20:44:06 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. oh no!!! I'm so sorry. That is just so poor on AE's part. They should really know their inventory before they list things for sale. ugh. Save
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yeppers
Junior Member
Posts: 57
Sept 20, 2017 13:29:34 GMT
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Post by yeppers on Oct 19, 2017 20:50:42 GMT
cheezitgirl and dawnnikol That's terrible. The items are not cheap, I didn't expect to have a problem of that kind. Are page protectors too small or the cards too big, please? It happens a lot it seems. I have to trim my 3x4 cards pretty often. Having said that, I am having a frustrating time with Ali's page protectors being much bigger than a good chunk of my 4x6 cards. They swim in them sometimes. While we're on the subject...I have this Jasmine Jones's DD kit from 2015 (which I LOVE!) but the 6x8 cards/papers are soooooo much smaller than the 6x8 page protectors in Ali's album. Am I doing something wrong?? I don't know about the sizing problem, but I seriously love that kit. I never got it but so wish I had. It just has a great, classic look and that is the perfect green! I prefer the regular kit but that one might just be worth it in digital. Save
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Post by lisacharlotte on Oct 19, 2017 20:52:52 GMT
Oh, I was so going to reply that all you 🇫🇷 are alike. But someone beat me to it. 😂🤣😂🤣
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Post by sleepingbooty on Oct 19, 2017 20:58:38 GMT
That is exactly how I picture you both- or at least how I will picture you from now on! Thank you for realizing I was not being a jerk, just not really paying attention. Of course you weren't being a jerk. You're just... American! *teehee* (we're just joking about national stereotypes, DD Peas, no worries!)
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Post by maryboys on Oct 19, 2017 21:51:19 GMT
sleepingbooty , dawnnikol , Skellinton , @millefeuilles thanks for the words of advice and commiseration, everyone. i did contact AE through IG as i didn't have katie's email. while i didn't hear back from them directly, i feel pretty confident that they're the reason i just got a message from Inked stating that my package is shipping out today, expedited. this was the message i first received today: " Hello Mary, I have received word from our shipping department that your order somehow got delayed in shipping. I am so sorry for this inconvenience. It WILL go out to you today, and you will receive updated tracking information once your order is shipped out. Thank you for bringing this to our attention and for your unwavering patience." and i had already inquired about shipping status 3-4 days ago and received the form letter reply. then there was the general email sent out by AE a couple days ago stating ALL orders were out of the warehouse, shipped. i'll relax once i see that my entire order is in the box...but still...please associate with another company, Ali!! ETA: this was another message from Inked, earlier today: "Mary, I am terribly sorry for this poor experience. In looking into the reason why your order was delayed, it looks like it was due to it getting lost in our system. We have been dealing with systematical errors, and unfortunately your order was caught in the midst of it all."
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Post by sleepingbooty on Oct 19, 2017 22:55:40 GMT
maryboys So, were you given expedited shipping in the end? I didn't see any mention of that in the CS replies you posted.
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Post by maryboys on Oct 19, 2017 23:14:06 GMT
maryboys So, were you given expedited shipping in the end? I didn't see any mention of that in the CS replies you posted. yes - that was in a message i received even later - i stated that it was the very least they could do and that i expected it, at minimum.
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Post by ecvnj58 on Oct 19, 2017 23:21:14 GMT
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FurryP
Drama Llama
To pea or not to pea...
Posts: 7,219
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Oct 20, 2017 0:18:51 GMT
the million-dollar chipboard bundle you keep saying that, it's so funny, LOL
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 20, 2017 1:25:03 GMT
the million-dollar chipboard bundle you keep saying that, it's so funny, LOL I know because it really is a ridiculous price but I just couldn't help myself in buying it lol!!
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Post by lasteve1 on Oct 20, 2017 1:48:45 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective.
First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages.
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Post by ojyma on Oct 20, 2017 4:19:55 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. Whaaaat. They are going to send replacement pages to everyone who ordered an album?? I cannot imagine the cost of that. I mean, I get it and that's totally what needs to be done if all the pp are defective but omg. That's a lot of mail.
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Post by QueSeraSera on Oct 20, 2017 6:45:42 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. Whaaaat. They are going to send replacement pages to everyone who ordered an album?? I cannot imagine the cost of that. I mean, I get it and that's totally what needs to be done if all the pp are defective but omg. That's a lot of mail. Welcome to Inked Brands. Do they even have a quality control department?! Shoddy items continually get sent to costumers. It's almost like the customer needs are an afterthought. Just a big hinderance to April Foster's quest for "influencer" relevance. 🙄
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