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Post by jstblondie on Aug 19, 2017 14:24:37 GMT
I ordered some add ons to my august hero arts kit and I got an email stating it was delivered. It wasn't on my porch or mailbox. I don't live in a high crime area and my porch is not visible from the street. My neighbors have never had problems. I've never had this happen before. I had a delivery where they left a big screen tv on my porch. It was there when I got home from work. That did make me nervous though.I emailed hero arts but got to wait until Monday until they open. I'm so disappointed I wanted to use it this weekend. Hero arts is not my hero.
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basketdiva
Pearl Clutcher
Posts: 3,616
Jun 26, 2014 11:45:09 GMT
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Post by basketdiva on Aug 19, 2017 14:36:20 GMT
Not sure why you made this comment : "Hero arts is not my hero."
I'm sorry you don't have your package but it's not Hero Arts issue- it's whoever delivered and then notified Hero Arts. If it was the Post Office that delivered it, I've heard stories of people getting it the day after the delivery notice.
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GiantsFan
Prolific Pea
Posts: 8,292
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Aug 19, 2017 14:36:54 GMT
That's a bummer. If it's from the USPS sometimes the tracking updates before the delivery. I have no idea why. Hopefully it will come today.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,878
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Aug 19, 2017 15:20:35 GMT
I've had my status update to "Delivered" a few times where the mailman did not deliver to me at all and it showed up miraculously the next day. It almost seems to be a case of 'oh, we said it should be expected today but we suck so we marked it delivered but didn't deliver until the next day because we got busy'.
I know it's frustrating but it's certainly a USPS thing and not a Hero Arts thing.
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scrapnnana
Drama Llama
Posts: 6,137
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Aug 19, 2017 15:21:10 GMT
Count me as another one who has heard of tracking showing an item was delivered when it wasn't.
Recently, though, in my son's case, the packages were delivered to a neighbor's porch. The UPS man obviously cannot read numbers that are in plain sight on the front of our houses.
Check with your neighbors. One of them may have it.
Oh, and once I got a package for someone with a completely different name at a completely different address in another neighborhood nearby. Again, it was UPS. I just looked up the guy's name in the phone book,found one with the same address, called him and asked if he was expecting a package. He was,and he was wondering what had happened to it. I invited him over to pick up his package. He was relieved and happy to get it. I suggested he lodge a complaint with UPS about it.
Mistakes happen, but in your case, I do not think Hero Arts is at fault. It's the fault of whoever was/is responsible for the delivery. Hopefully it will show up today.
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Post by grammadee on Aug 19, 2017 15:35:11 GMT
We often get delivery notices before the item is ready for pick up at the post office. I think it is scanned as it arrives at the local PO, and then the "Delivered" notice goes out, but the local clerks have not had a chance to put the pkg on a numbered shelf or put the announcement into our mailbox. Hoping your parcel arrives today.
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Post by mom on Aug 19, 2017 16:50:57 GMT
I bet you get it delivered in the next day or so. Sometimes the mailman screws up.
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Help
Aug 19, 2017 17:11:23 GMT
Post by artisticscrapper on Aug 19, 2017 17:11:23 GMT
Did they give you a tracking number so you can at least look it up?
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Post by jstblondie on Aug 19, 2017 17:21:08 GMT
I just spoke to the mail lady. She says she will check our boxes and will deliver it to me. I checked the lady who sometimes gets my mail she didn't get it. I got a package in the mail box but it was another thing I ordered off of eBay. By the way that was the scrappy stuff in the buyers remorse thread I started earlier. This was suppose to get here next week so I thought it was what I've been waiting for but alas it wasn't. ☹️
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Help
Aug 19, 2017 18:34:37 GMT
Post by mikklynn on Aug 19, 2017 18:34:37 GMT
I don't think this is Hero Arts fault. Once Hero Arts ships the order, it's out of their hands.
I would guess your package will show up later today or Monday.
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FurryP
Drama Llama
To pea or not to pea...
Posts: 6,969
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Help
Aug 19, 2017 18:49:59 GMT
Post by FurryP on Aug 19, 2017 18:49:59 GMT
Me, too. Have had notices that something was delivered by the post office and did not get until a couple of days later.
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scrapmommy3
Junior Member
Posts: 52
Jun 26, 2014 1:42:56 GMT
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Help
Aug 19, 2017 19:01:03 GMT
Post by scrapmommy3 on Aug 19, 2017 19:01:03 GMT
We often get delivery notices before the item is ready for pick up at the post office. I think it is scanned as it arrives at the local PO, and then the "Delivered" notice goes out, but the local clerks have not had a chance to put the pkg on a numbered shelf or put the announcement into our mailbox. Hoping your parcel arrives today. I agree with this I often get your item has been delivered....I check, Nothing.... I go back 30 min later and there it is. I think the delivery people mark a bunch as delivered then go about delivering then next time they stop do the same thing. Also sometimes they hide it behind a bush or pot or whatever because you may not think you live in a high crime area but the delivery people are paranoid or have had complaints in the past....
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Post by jstblondie on Aug 19, 2017 19:34:31 GMT
There really isn't a hiding place to put the package and there have 2 mail deliveries. I'll have to call the post office on Monday. If they don't have it I have speak with hero arts. The package was insured. I don't know how that works to get a replacement. I think this stamp and die set has sold out. if this doesn't get resolved then I'm canceling my subscription.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Aug 19, 2017 19:40:33 GMT
It's not Hero Arts fault at all. I would be patient until Monday and then maybe check with the post office.
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Help
Aug 19, 2017 21:19:10 GMT
Post by travelscrapper2 on Aug 19, 2017 21:19:10 GMT
If the package was insured it most likely had a tracking number. Let Hero Arts know about the problem. Include all of the information you can.
I had a package sent from Persnickety Prints that was lost in transit. I contacted Persnickety, they re-printed my photos, and I had them two days later.
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Post by mom on Aug 19, 2017 22:05:20 GMT
There really isn't a hiding place to put the package and there have 2 mail deliveries. I'll have to call the post office on Monday. If they don't have it I have speak with hero arts. The package was insured. I don't know how that works to get a replacement. I think this stamp and die set has sold out. if this doesn't get resolved then I'm canceling my subscription. I don't understand this reasoning? They mailed it and gave you tracking. What else could they have done? I really think you will get your package within a day or so. And if this is a problem I would suggest you invest in a camera for where your packages are delivered.
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Post by jstblondie on Aug 19, 2017 22:32:42 GMT
YEAH. It's here. All is well !!
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