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Post by Delta Dawn on Aug 31, 2017 22:10:51 GMT
Ok so this is kind of an issue as i need this drug to stay alive. I called on Tuesday at 9 am exactly to have a drug I really need to take refilled. I asked for it in bottles and they said fine no problem. They would send it out that afternoon. Today is Thursday. I have no pills. I went to the pharmacy and they put the pills in blister packs and they can't find them. The pharmacist on duty said he would have to "talk to the other pharmacist" to see what happened to them. Then he would send them out tomorrow. Well I don't exactly have a lot on me as I can't stockpile them any longer. I need this drug to stay alive. Needless to say I am kind of ticked off. There were three errors made here. First the pills were put in blister packs which I don't get. Then they are not delivered. Then they can't find them nor can they fill it for me or give me enough for tonight because I have a full Rx ready to be delivered. The delivery guy hasn't come today to pick up the delivery yet either so they are not in today's delivery either. They have gone through a LOT of staff in the last while.
I am not sure that this matters but I was buying some toothpaste and vitamins and the person at the front of the store charged me twice for my vitamins. So that's 4 mistakes if we are keeping track.
I am switching pharmacies today. I need my medications when I ask for it not when they can find it. The error at the front was just a mistake, but makes me go hmmm.
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Post by scrapmaven on Aug 31, 2017 22:12:44 GMT
Can you call your doctor and get a temp script just for a few days to tide you over?
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Post by Delta Dawn on Aug 31, 2017 22:13:39 GMT
Can you call your doctor and get a temp script just for a few days to tide you over? I have enough for tonight only. I will send him an email and ask him. This is crazy! |
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Post by chaosisapony on Aug 31, 2017 22:22:28 GMT
Definitely call your doctor first thing in the morning. They often have samples on hand they can give out when things like this happen.
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Post by ToniW on Aug 31, 2017 22:24:44 GMT
If a prescription was lost, the pharmacy can apply for another prescription (from the patient's insurance) for the reason that the first one was lost. I've had pharmacies tell me they can do this so there's no reason why your' can't do the same.
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marianne
Pearl Clutcher
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Post by marianne on Aug 31, 2017 22:53:04 GMT
You need to get a little tougher with the pharmacy. It's not your fault that they lost your filled prescription, so there should be no question that they would supply you with enough to hold you until they correct their error. Telling you to wait is unacceptable.
I'm on a crucial medication myself and I know that while I can't stockpile it, I can, and do, refill it a few days before it's due each month. I think the max is a 4-5 day leeway because of the insurance. So far, I've managed to get myself almost a full cycle ahead this year. It's going to come in very handy because we're moving out of state and I'll need time to find another doctor in our new place.
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Post by Delta Dawn on Aug 31, 2017 22:55:35 GMT
You need to get a little tougher with the pharmacy. It's not your fault that they lost your filled prescription, so there should be no question that they would supply you with enough to hold you until they correct their error. Telling you to wait is unacceptable. I'm on a crucial medication myself and I know that while I can't stockpile it, I can, and do, refill it a few days before it's due each month. I think the max is a 4-5 day leeway because of the. So far, I've managed to get myself almost a full cycle ahead this year. It's going to come in very handy because we're moving out of state and I'll need time to find another doctor in our new place. My GP would have a fit if I missed a night. She wouldn't read me the riot act but she would be pretty darn upset if I didn't take it for 2 days until they got this straightened out. Anyway I switched all my Rx over to a different pharmacy today and I am good now. The new one is further from the house but they do deliveries 3x day. That is handier for me. |
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Post by monklady123 on Sept 1, 2017 1:23:56 GMT
You need to get a little tougher with the pharmacy. It's not your fault that they lost your filled prescription, so there should be no question that they would supply you with enough to hold you until they correct their error. Telling you to wait is unacceptable. I'm on a crucial medication myself and I know that while I can't stockpile it, I can, and do, refill it a few days before it's due each month. I think the max is a 4-5 day leeway because of the insurance. So far, I've managed to get myself almost a full cycle ahead this year. It's going to come in very handy because we're moving out of state and I'll need time to find another doctor in our new place. I know my question has nothing to do with the OP's question...but, explain how this works? It sounds like a math word problem to me and I can't quite get my brain around it. I don't have a prescription, I'm just curious. You have a 30-day prescription, 30 pills one per day. On day 26 you ask for the prescription to be refilled. Now you have 34 pills because you still have 4 left from the first prescription. But there are still four days left in the month so you take those four pills. Now the new month begins and you start in on the new prescription that you got a few days early. So how do you get ahead and stockpile? Clearly I'm missing something. Like I said, it sounds like a math word problem and I'm terrible at those.  |
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cycworker
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Post by cycworker on Sept 1, 2017 1:47:48 GMT
You need to get a little tougher with the pharmacy. It's not your fault that they lost your filled prescription, so there should be no question that they would supply you with enough to hold you until they correct their error. Telling you to wait is unacceptable. I'm on a crucial medication myself and I know that while I can't stockpile it, I can, and do, refill it a few days before it's due each month. I think the max is a 4-5 day leeway because of the insurance. So far, I've managed to get myself almost a full cycle ahead this year. It's going to come in very handy because we're moving out of state and I'll need time to find another doctor in our new place. I know my question has nothing to do with the OP's question...but, explain how this works? It sounds like a math word problem to me and I can't quite get my brain around it. I don't have a prescription, I'm just curious. You have a 30-day prescription, 30 pills one per day. On day 26 you ask for the prescription to be refilled. Now you have 34 pills because you still have 4 left from the first prescription. But there are still four days left in the month so you take those four pills. Now the new month begins and you start in on the new prescription that you got a few days early. So how do you get ahead and stockpile? Clearly I'm missing something. Like I said, it sounds like a math word problem and I'm terrible at those. By starting the new pack as soon as you get it, rather than using the last 4 in the previous pack. It's a safeguard some of us use if we have to take a medication daily & there's a concern that something could prevent you from getting your meds on time. I, for example, take Domperidone for digestion. She's given me enough for 3 a day via my Rx. I sometimes don't need it more than once or twice a day, depending what I'm eating. But when I'm away on vacation I sometimes need it 4 times a day (Dr said sometimes not a bad idea to take one before bed). So I'll use my 'stockpile' that way. |
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JustTricia
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Post by JustTricia on Sept 1, 2017 1:49:42 GMT
You need to get a little tougher with the pharmacy. It's not your fault that they lost your filled prescription, so there should be no question that they would supply you with enough to hold you until they correct their error. Telling you to wait is unacceptable. I'm on a crucial medication myself and I know that while I can't stockpile it, I can, and do, refill it a few days before it's due each month. I think the max is a 4-5 day leeway because of the insurance. So far, I've managed to get myself almost a full cycle ahead this year. It's going to come in very handy because we're moving out of state and I'll need time to find another doctor in our new place. I know my question has nothing to do with the OP's question...but, explain how this works? It sounds like a math word problem to me and I can't quite get my brain around it. I don't have a prescription, I'm just curious. You have a 30-day prescription, 30 pills one per day. On day 26 you ask for the prescription to be refilled. Now you have 34 pills because you still have 4 left from the first prescription. But there are still four days left in the month so you take those four pills. Now the new month begins and you start in on the new prescription that you got a few days early. So how do you get ahead and stockpile? Clearly I'm missing something. Like I said, it sounds like a math word problem and I'm terrible at those. I would think it's more like you get a refill on day 26, so you have 4 pills left. Day 27 then actually becomes day 1, and you start the new 30. By day 26 of month two you now have 8 pills left, get a refill, and then start with day 1 again and by day 26 of that month you now have 12. Does that make sense? |
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marianne
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Post by marianne on Sept 1, 2017 2:07:07 GMT
By starting the new pack as soon as you get it, rather than using the last 4 in the previous pack. Actually, I do it the other way around. I finish my 30 day supply, starting the new supply on day 4. I keep track of when I filled it, then refill the next one 4-5 days ahead. So then, I'm 8 doses ahead and so on; keep doing that over a period of time and I'm now almost a full 30 days ahead. Make sense? |
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Post by monklady123 on Sept 1, 2017 2:27:21 GMT
By starting the new pack as soon as you get it, rather than using the last 4 in the previous pack. Actually, I do it the other way around. I finish my 30 day supply, starting the new supply on day 4. I keep track of when I filled it, then refill the next one 4-5 days ahead. So then, I'm 8 doses ahead and so on; keep doing that over a period of time and I'm now almost a full 30 days ahead. Make sense? Aha, suddenly I get it.  The computer doesn't know that you still have 4 days left because it's refilled your prescription. So the day it was refilled becomes day 1 of the new month. lol at me. |
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marianne
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Post by marianne on Sept 1, 2017 2:43:03 GMT
Aha, suddenly I get it.  The computer doesn't know that you still have 4 days left because it's refilled your prescription. So the day it was refilled becomes day 1 of the new month. lol at me. And, just to confuse the issue more, when I started this whole new regimen of meds, I had a free sample of a 1 week supply!! It's been fun (not!) keeping track and inching my way forward! lol Save |
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Post by Delta Dawn on Sept 1, 2017 2:58:02 GMT
You need to get a little tougher with the pharmacy. It's not your fault that they lost your filled prescription, so there should be no question that they would supply you with enough to hold you until they correct their error. Telling you to wait is unacceptable. I'm on a crucial medication myself and I know that while I can't stockpile it, I can, and do, refill it a few days before it's due each month. I think the max is a 4-5 day leeway because of the insurance. So far, I've managed to get myself almost a full cycle ahead this year. It's going to come in very handy because we're moving out of state and I'll need time to find another doctor in our new place. I know my question has nothing to do with the OP's question...but, explain how this works? It sounds like a math word problem to me and I can't quite get my brain around it. I don't have a prescription, I'm just curious. You have a 30-day prescription, 30 pills one per day. On day 26 you ask for the prescription to be refilled. Now you have 34 pills because you still have 4 left from the first prescription. But there are still four days left in the month so you take those four pills. Now the new month begins and you start in on the new prescription that you got a few days early. So how do you get ahead and stockpile? Clearly I'm missing something. Like I said, it sounds like a math word problem and I'm terrible at those. Compliancy. I take less than my Rx because I don't want to take a full dose. I am supposed to take 2 pills. I take one. I have leftovers. WhenI run out of leftovers I am screwed. |
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Deleted
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Post by Deleted on Sept 1, 2017 3:51:54 GMT
E: I'm SO very careful with my Rx's that need to be filled on certain dates (like my opioids). I carry the empty bottle to prove the last month's date. To get the new Rx, don't you have to sign a screen?? They'd have to prove that it wasn't signed! That's nuts! You didn't get it, you didn't sign the Rx screen and it shouldn't show up as dispensed! I would have had them call the dr (then and there) so that you cd get a new fill. If they didn't have it in their store, then they should tell you which closest drugstore had it available! Good luck!
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Mary Kay Lady
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Post by Mary Kay Lady on Sept 1, 2017 4:09:29 GMT
This happened to me several years ago. I was super frustrated to say the least. The pharmacist even asked if I was sure I'd dropped the prescription off because he couldn't find it.
I went home and called the CVS 800 number and complained (it was a CVS pharmacy). When I went back to the pharmacy they were able to find my prescription but I was so angry with his handling of the situation I've never gone to that pharmacy again.
On the plus side, I was issued a gift card from CVS that made my prescription free.
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Post by Delta Dawn on Sept 1, 2017 4:13:24 GMT
E: I'm SO very careful with my Rx's that need to be filled on certain dates (like my opioids). I carry the empty bottle to prove the last month's date. To get the new Rx, don't you have to sign a screen?? They'd have to prove that it wasn't signed! That's nuts! You didn't get it, you didn't sign the Rx screen and it shouldn't show up as dispensed! I would have had them call the dr (then and there) so that you cd get a new fill. If they didn't have it in their store, then they should tell you which closest drugstore had it available! Good luck! No, psych patients just usually have their pills delivered on a monthly basis to the door to make sure you get them. They have gotten lazy about it. Now I call in to remind them to fill it and deliver. Well now they can't find nor deliver. I don't sign anything. They are supposed to just show up. I switched drug stores today. I can't deal with sloppiness. |
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PLurker
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Post by PLurker on Sept 1, 2017 5:15:00 GMT
By starting the new pack as soon as you get it, rather than using the last 4 in the previous pack. Actually, I do it the other way around. I finish my 30 day supply, starting the new supply on day 4. I keep track of when I filled it, then refill the next one 4-5 days ahead. So then, I'm 8 doses ahead and so on; keep doing that over a period of time and I'm now almost a full 30 days ahead. Make sense? So my meds are mailed to me. The hospital pharmacy calls me as soon as insurance will allow a refill to see if I'm ready/want them sent. I always say yes. So by doing this I am kind of stockpiling a bit, too. It was unintentional at first but now I make sure to call them back asap if I miss their call. I like being having extra just in case. I was actually thinking of this today with all the flood news. Something that not everyone thinks of or is concerned with. In such an emergency, people can be in real threat without their life sustaining medication. |
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Post by gailoh on Sept 1, 2017 10:29:16 GMT
Scary...
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Post by LavenderLayoutLady on Sept 1, 2017 11:28:22 GMT
I am switching pharmacies today. Yes, definitely do this. But call your doctor. Explain exactly what happened and see if he/she can call the pharmacy and make this go through. Also, contact the manager of the pharmacy. Or of the store, if it is a chain drugstore. There is always someone else higher up to contact. If nothing else, there is a pharmacy regulations board. Dispensing medicines is no joke and you have to be licensed to do so. I'm sorry you are stressing about this. |
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Post by Delta Dawn on Sept 1, 2017 11:45:57 GMT
I am switching pharmacies today. Yes, definitely do this. But call your doctor. Explain exactly what happened and see if he/she can call the pharmacy and make this go through. Also, contact the manager of the pharmacy. Or of the store, if it is a chain drugstore. There is always someone else higher up to contact. If nothing else, there is a pharmacy regulations board. Dispensing medicines is no joke and you have to be licensed to do so. I'm sorry you are stressing about this. I will call the governing body today if they don't get this resolved. The store I have been using has had so many staff changes over the last 6 months that I have my doubts about their competency any longer. I realize pharmacists have lots of things to do but in my case it is to put pills in a bottle and put my name on it. They aren't compounding anything. They aren't discussing a treatment plan with a doctor. They aren't in a hospital setting. They aren't counseling me as a patient, they are dispensing medication that I have been on for years. I am just surprised that they had this kind of screw up. |
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Deleted
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Jun 2, 2024 15:14:50 GMT
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Post by Deleted on Sept 1, 2017 22:48:04 GMT
E: I'm SO very careful with my Rx's that need to be filled on certain dates (like my opioids). I carry the empty bottle to prove the last month's date. To get the new Rx, don't you have to sign a screen?? They'd have to prove that it wasn't signed! That's nuts! You didn't get it, you didn't sign the Rx screen and it shouldn't show up as dispensed! I would have had them call the dr (then and there) so that you cd get a new fill. If they didn't have it in their store, then they should tell you which closest drugstore had it available! Good luck! No, psych patients just usually have their pills delivered on a monthly basis to the door to make sure you get them. They have gotten lazy about it. Now I call in to remind them to fill it and deliver. Well now they can't find nor deliver. I don't sign anything. They are supposed to just show up. I switched drug stores today. I can't deal with sloppiness. DD29 is a bipolar patient (I've posted about her many times before on bipolar threads), and she has to make sure that the dates align with her 3 Rx's. She has to be so proactive about it, check the dates, make sure she's got enough, and make sure she picks it up so that she doesn't skip a beat. She goes every 3 months to her therapist to get the scripts. Having it delivered would be a Godsend, but then again, we're in a hellish part of FL, where they're about 40 years behind in most things........... Hope you got your Rx by now! |
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Post by Delta Dawn on Sept 1, 2017 22:50:14 GMT
Not yet but soon I hope. I moved everything over to a different pharmacy because this one was just too incompetent. The new one delivers 3x day and on Saturdays so I have faith I will be much happier.
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The computer doesn't know that you still have 4 days left because it's refilled your prescription. So the day it was refilled becomes day 1 of the new month. lol at me. 
