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Post by iamkristinl16 on Sept 6, 2017 1:58:25 GMT
I have an HP Spectre tablet/laptop. I typically use Apple products. I think one of my kids was looking at a video or playing something and may have gotten a virus on the computer. The internet has been very slow and it seems like it is always "thinking" and when I have closed it down today there is a screen popup for a game. Is this a virus? What can I do about it?
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Post by iamkristinl16 on Sept 6, 2017 2:13:30 GMT
I did do a virus scan and nothing came up. But the problems continue.
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keithurbanlovinpea
Pearl Clutcher
Flowing with the go...
Posts: 4,313 
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Post by keithurbanlovinpea on Sept 6, 2017 2:22:46 GMT
Try downloading and running Malwarebytes. Do you have a firewall up? Do you run a virus protection app all the time? Like AVG?
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Post by iamkristinl16 on Sept 6, 2017 2:25:22 GMT
I have no idea. This is a work computer. I found windows defender so did a scan with that. I don't see any other antivirus software, but also don't really know where to look. I hate PC's.
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Post by iamkristinl16 on Sept 6, 2017 2:36:35 GMT
It looks like I can't download anything without the admin password.
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Deleted
Posts: 0
Aug 18, 2025 20:03:38 GMT
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Post by Deleted on Sept 6, 2017 2:55:09 GMT
Have you tried googling the name of the game that keeps popping up to see if it's associated with a virus? Also, try deleting your history and cookies.
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Gravity
Pearl Clutcher
Posts: 3,244
Jun 27, 2014 0:29:55 GMT
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Post by Gravity on Sept 6, 2017 11:05:24 GMT
If this is a work computer, why is your kid using it?
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scrapaddie
Drama Llama
Posts: 5,090
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Post by scrapaddie on Sept 6, 2017 12:24:13 GMT
If this is a work computer, why is your kid using it? My first thought.... Did deleting your cookies and history work? |
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Post by iamkristinl16 on Sept 6, 2017 13:30:31 GMT
If this is a work computer, why is your kid using it? My first thought.... Did deleting your cookies and history work? Good question. My assumption was that one of them did something because one of the games that popped up is one that he plays on his ipad. But now there are different screens than that one so maybe it wasn't the case. |
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Post by iamkristinl16 on Sept 6, 2017 13:41:58 GMT
Clearing the history and cookies didn't work.
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Gravity
Pearl Clutcher
Posts: 3,244
Jun 27, 2014 0:29:55 GMT
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Post by Gravity on Sept 6, 2017 19:15:04 GMT
It looks like I can't download anything without the admin password. It may be time to contact the IT people at work. They will be able to help you. I guarantee you aren't the first person this has happened to. Good luck! |
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Post by iamkristinl16 on Sept 6, 2017 20:35:59 GMT
It looks like I can't download anything without the admin password. It may be time to contact the IT people at work. They will be able to help you. I guarantee you aren't the first person this has happened to. Good luck! I was tying to avoid that but she helped me and it seems to be fixed now. And I didn't even get scolded.  |
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Gravity
Pearl Clutcher
Posts: 3,244
Jun 27, 2014 0:29:55 GMT
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Post by Gravity on Sept 6, 2017 21:52:14 GMT
It may be time to contact the IT people at work. They will be able to help you. I guarantee you aren't the first person this has happened to. Good luck! I was tying to avoid that but she helped me and it seems to be fixed now. And I didn't even get scolded. Yay! That has to be a huge relief, both it being fixed and not being scolded. |
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