Post by midorica on Nov 28, 2017 22:54:33 GMT
I just had an amazing customer service experience with Avery Elle and thought I would share.
I ordered the Viking stamp set a while ago (can't remember from what store, but it wasn't directly from Avery Elle) and only got it out to use a couple months ago. I stamped it a few times, and every single image got ink blotches all over it. I figured I was doing something wrong, and put it away. Then I decided to stamp it again a couple weeks ago, had the same problem, and that's when it clicked that there might be something wrong with the stamp. Sure enough, when I looked at it closely, I realized that the lines of the stamp weren't raised very much, with the result that ink got all over the image and created blotches. So I sent Avery Elle an email about the issue and got a very prompt reply, saying they would send me a new one. I sent them my address, and within a week I have my new stamp! And they even included a freebie, even though I didn't pay them a cent for this second stamp! I'm quite pleased
Haven't stamped this new stamp yet, but I took it out of the packaging and the lines look good so fingers crossed!
I ordered the Viking stamp set a while ago (can't remember from what store, but it wasn't directly from Avery Elle) and only got it out to use a couple months ago. I stamped it a few times, and every single image got ink blotches all over it. I figured I was doing something wrong, and put it away. Then I decided to stamp it again a couple weeks ago, had the same problem, and that's when it clicked that there might be something wrong with the stamp. Sure enough, when I looked at it closely, I realized that the lines of the stamp weren't raised very much, with the result that ink got all over the image and created blotches. So I sent Avery Elle an email about the issue and got a very prompt reply, saying they would send me a new one. I sent them my address, and within a week I have my new stamp! And they even included a freebie, even though I didn't pay them a cent for this second stamp! I'm quite pleased
Haven't stamped this new stamp yet, but I took it out of the packaging and the lines look good so fingers crossed!
