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Post by artisticscrapper on Feb 4, 2018 3:01:50 GMT
A few weeks ago I posted that I’d bought a Waffle Flower stamp I thought was defective. Just wanted to give you the follow up. I emailed the company and they asked for a picture of the stamped image, the name of the vendor, and the order number, which I sent them. Several days later they sent a very nice email saying that the stamp did look defective and they were sending me a new one. I got it about a week later along with their catalog which had some nice card ideas for a lot of their stamps. I love it when companies treat their customers well.
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,642
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Feb 4, 2018 3:33:27 GMT
I love hearing good customer service stories. I'm glad they were able to sort out your problem quickly.
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Post by mikklynn on Feb 4, 2018 3:48:16 GMT
Nice!
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Post by anniefb on Feb 4, 2018 4:50:36 GMT
Great to hear! I've got one WF stamp set I haven't inked up yet. Must give it a go when I next send something to my niece.
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Deleted
Posts: 0
Sept 30, 2024 1:20:05 GMT
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Post by Deleted on Feb 4, 2018 5:26:06 GMT
Lovely to hear! I did a little guessing game before I opened your post to say "Good or bad? What's my guess?" And I guessed "Good". I'm so glad I was right in my assessment of them as a company. They seem like they'd do the right thing, and they did!
TFS!
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camcas
Pearl Clutcher
Posts: 4,109 
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Post by camcas on Feb 4, 2018 6:30:22 GMT
Good to know. I love the funky aesthetic of waffle flower
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Post by riley on Feb 4, 2018 22:10:00 GMT
I also like it when someone takes the time to compliment a company and give an example of good customer service.
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Post by mamakoala on Feb 5, 2018 2:50:37 GMT
i love wf. great to know they have good CS.
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