Post by momto4kiddos on Jul 18, 2018 20:30:41 GMT
I wish people had better listening skills or even reading skills...
So I needed a referral from primary cares office for an out of network MD. I send a note through their online system stating MD's name, address, phone number and reason I've been referred to him. This is an ongoing issue that primary care is aware of and it's the 2nd out of network referral. I call to follow up after a couple weeks to make sure it's in the works because I have a consult the next week with said MD. Referral dept says oh yes all set. I had given MD's name and said that i'd been referred to him for surgery so was surgery approved etc? "Yes, it's an ongoing issue so it's all approved until resolved."
Because the first out of network referral resulted in my insurance company sending me letters of approval which I haven't gotten this time around I decide to call them today. They've had no contact from my primary care requesting this.... So yeah the referral lady that I spoke to wasn't listening or paying attention when I spoke and has done nothing to secure the referral I need. ARGH! Seriously how does a message through their system and a phone call not result in someone doing what needs to be done? So now I've left a phone message and another system message saying that we have a problem that needs to be addressed.
So I needed a referral from primary cares office for an out of network MD. I send a note through their online system stating MD's name, address, phone number and reason I've been referred to him. This is an ongoing issue that primary care is aware of and it's the 2nd out of network referral. I call to follow up after a couple weeks to make sure it's in the works because I have a consult the next week with said MD. Referral dept says oh yes all set. I had given MD's name and said that i'd been referred to him for surgery so was surgery approved etc? "Yes, it's an ongoing issue so it's all approved until resolved."
Because the first out of network referral resulted in my insurance company sending me letters of approval which I haven't gotten this time around I decide to call them today. They've had no contact from my primary care requesting this.... So yeah the referral lady that I spoke to wasn't listening or paying attention when I spoke and has done nothing to secure the referral I need. ARGH! Seriously how does a message through their system and a phone call not result in someone doing what needs to be done? So now I've left a phone message and another system message saying that we have a problem that needs to be addressed.
