jeanene
Junior Member
Posts: 89 
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Post by jeanene on Sept 25, 2014 19:49:28 GMT
I just had to share a positive customer service experience that I had recently with Fiskars. The wire guide on my paper trimmer frayed so much that the blade couldn't cut cleanly. I noticed that Fiskars claims that most of its products have a lifetime warranty so I poked around on their website. They had a very simple online process for submitting a claim. I just had to include a picture of the product. I had a response within 24 hours and a replacement guide wire at my door in a few days. It's a good reminder that if your Fiskars products break check to see if they are eligible for a replacement/repair.
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Post by redayh on Sept 25, 2014 23:50:42 GMT
They really have great customer service
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Post by artisticscrapper on Sept 26, 2014 3:47:12 GMT
Same thing happened to my trimmer. It seems to be a common problem, according to an old 2Peas thread. In any case Fiskars CS was great. In my case I filled out the online info and includes a picture but they didn't get back to me. I ended up calling them and they were very nice and apologetic. The women I talked to looked up my claim, said she was sorry it got missed, and sent my replacement wire right out.
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kitbop
Pearl Clutcher
Posts: 4,394
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Post by kitbop on Sept 26, 2014 11:36:08 GMT
That's good to hear! I didn't even try. I made my own new guide wire from jewelry wire and a crimp bead  it works fine, but next time I'll know to contact the! |
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Post by wonderwoman on Sept 29, 2014 5:07:45 GMT
Best CS I have seen in a long time.. My paper punch broke and they replaced it quick..
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Post by cmpeter on Sept 29, 2014 5:11:03 GMT
The same thing happened to my friend. They replaced the arm of her trimmer and sent her replacement blades.
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tleaw
Junior Member
Posts: 94
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Post by tleaw on Sept 30, 2014 1:21:19 GMT
This is nice to hear. I had the exact opposite experience with them. I think the person who tried to help me must have been new and probably isn't still there. She was so much less than helpful and seemed inconvenienced by my call. I didn't get any help at all and ended up buying a Westcott trimmer. I have Fiskars scissors that I have had for years. I have always loved Fiskars!!! I guess I just got a bad egg!
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Post by pattyg on Sept 30, 2014 1:36:28 GMT
Yes, I got a free replacement for my wire guide too, thanks to someone who posted on the old Two Peas board. Really impressed with their customer service!
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Post by Dani B. on Sept 30, 2014 1:56:43 GMT
How easy is to replace the wire? Having a problem like this, in your opinion, makes you to think of a brand or model replacement?
I have an AC that I really don't like much and I always liked the Fiskars. I read about the wire problem and some people complaining about the blades not cutting strait on the ones without the wire. So I waited.
Since this topic is opened, if you girls can give me your opinion , it would be great. Its so much nicer to hear from people that have something in common with us.
Thanks
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Post by Basket1lady on Sept 30, 2014 3:54:08 GMT
I've been using the trimmer with the wire for years. Probably about 5 years now. I replace it every year because I think the plastic track gets worn and then it cuts wonky. I give the old trimmer to a friend or DD, and I keep one by the printer for trimming coupons. I think I've had 5-6 trimmers and only had the wire break on one. I was cutting fast and knew the wire was caught in the cut, but it was too late to stop. Other than that, I think they are the best trimmers ever. I don't want a big, bulky guillotine or rotary trimmer and this one fits my scrapping style perfectly.
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Post by jamh on Sept 30, 2014 13:38:21 GMT
It is nice to hear that excellent customer service is available when we so often hear just the opposite.
JamH
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it works fine, but next time I'll know to contact the!
