scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 13, 2019 1:36:38 GMT
The last time I updated, I was tired and just forgot to export my library or back it up before updating. I literally screamed in anguish when my entire library disappeared. I had thousands of designs. Many of them were purchased, but some were my own designs. The idea of downloading them all over again, and sorting nearly 10K of files into folders was upsetting, to say the least.
Silhouette support helped me get back all my purchased files, and thankfully still sorted into their folders, but I lost some personal designs that I had not backed up to my hard drive.
There is a new software release. You can bet that this time I will back up/export my library before updating.
|
|
|
Post by chrispeas on Feb 13, 2019 4:31:37 GMT
How do you backup?
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 13, 2019 13:56:56 GMT
|
|
nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
|
Post by nicolep on Feb 13, 2019 14:08:08 GMT
Great reminder!
I backed up when I updated last time and thankfully it went smoothly but it makes me sick to my stomach every time I have to do this. I tend to put it off until I absolutely have to do it.
|
|
|
Post by anniefb on Feb 13, 2019 17:10:55 GMT
|
|
|
Post by AngieandSnoopy on Feb 13, 2019 20:36:47 GMT
I think I'll wait before updating. Are the pictures in the library the only thing that needs to be backed up? The update won't affect the Studio documents? I use my Silhouette Curio with the free basic Studio program. I've never even used any of my library files and don't bother putting the graphics I do use in it.
I haven't really been using it to cut paper, been using it for cutting HTV for clothing, writing on cardstock and etching on acrylic and metal.
I'll have to update both the tablet and the laptop.
|
|
|
Post by moraie on Feb 14, 2019 7:37:06 GMT
Is exporting supposed to save all of your personal designs (the ones you've made yourself)? I've been afraid to update because the last time I did, I exported everything assuming it would include my personal designs and lost them all--something like 500ish of them, so I was really bent. Just *POOF*, they were gone! I didn't have them all saved separately, so they weren't recoverable. I bought the business edition over a year ago and still haven't actually upgraded to it even.
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 14, 2019 12:56:14 GMT
moraie, if you already have the version that syncs your purchased files to the Cloud, you should be fine for anything already synced to the Cloud. If you are using an older version, by exporting your Local User library, you will be able to bring them back in after updating, just in case they disappear in the process. I exported both my Cloud files and separately exported my Local User library. I wasn't taking any risks this time. I was a bit nervous about updating, since I had lost files in the previous update (the one that switched everything to the Cloud), because I stupidly forgot to back everything up first. I usually also back up each design to my hard drive, but there were some that I had not backed up, so I did lose some personal files in the previous update. I was NOT happy. Silhouette support helped me recover my purchased files, including the folders and how my files were sorted before the update, but they could not recover those lost personal files. I had to open the ones I had on my hard drive individually, and then add the ones that I wanted back to my library again. I did not add all of them back to my library, just the ones that mattered most. I had a lot of personal files, but many were for a one time project that I really did not need again. When you export your Local User library, you save those files separately. The link in my second post in this thread has the directions. If you follow the directions she gave, you should be fine. I did update yesterday. I had no problems. My Local User files came through the update as well. I had not expected them to. I was expecting to have to import them. The update includes a lot of features, not just the library. I had watched the video shown in the link I posted above, from the Silhouette School site. I decided to take the jump to update now rather than wait because I wanted the text warp feature, as well as the ability to see the thumbnails at a much larger size. I have the Business Edition, which was the reason I had updated my software to the Cloud version previously (when I lost my personal files). The Business Edition is more powerful, takes longer to load, and sometimes has seemed a bit more sluggish. I recently chatted with support about the slow speed issues. They said my computer barely had the requirements to run it, even though it is an i7 Intel processor. I wasn't happy with that answer, and I am still not convinced, but I may have to get a new computer sooner than later, anyway. Last night after updating, however, the software opened much faster than usual. I am hoping that it will continue to run faster. All my files were there, including my Local User designs. I have not had time to play with the updated software yet, but I love the library changes. I have always thought that it was stupid to have my own files separated out from those on the Cloud. Prior to updating, I did move and sync most of my personal files to the Cloud. There were a few that I left in the Local User section, but they were backed up to my hard drive, and I also exported the Local User library, too. They all came through the update just fine, though, so I did not have to add them back in. One of my concerns was whether my own designs on the Cloud would remain private. I used to design files for sale, and I still sometimes create my own designs, so that is important to me. I want to preserve my rights in case I decide to do anything with them later. Customer Support said that was not a problem. No one will have access to anything I design, unless they are signed into my account. Why would I even wonder about it? Because I also own an Explore, and Cricut seemed to claim that your use of their software supposedly gives them the right to anything you create with their software. Their default seems to be to make your designs "public," which sounds as though others can access them. You can make the designs private, but I accidentally had a personal design made public, and it was awhile before I realized it and removed it. It was actually an original leather design that my son had created. I was pretty upset, because it was something he wants to market. Silhouette's software update has the default that your personal designs will remain exclusively to the computer that they are on, unless you choose to make them available to other computers signed into your account. Even so, it's not going to be available to anyone else.
|
|
tiffanytwisted
Pearl Clutcher
you can check out any time you like, but you can never leave
Posts: 4,538
Jun 26, 2014 15:57:39 GMT
|
Post by tiffanytwisted on Feb 14, 2019 21:14:01 GMT
Clearly I am completely in the dark because I didn't even know there were updates. How clueless am I?!
Granted, I haven't used my Cameo in a loooong time, but still.
Thanx for the info, ladies! Guess I should be looking into this . . .
|
|
|
Post by moraie on Feb 15, 2019 6:57:08 GMT
scrapnnanaThanks. I didn't know to do that separate local user export. I'm using a pre-cloud version. I tried the cloud one and just didn't like the changes and got tired of feeling lost. I need to be able to save an svg, which is why I really need to update. I have been avoiding it SO much that I asked my fiance if I could put my business edition on his computer, do my work in mine, and then just move the file over long enough to resave it on his computer. Just saying that makes me feel tired, though, so I really need to just bite it and upgrade. I've never owned a Cricut, but I've put off buying one largely because of their policy. I know we've had countless discussions on it here. That, and quite frankly, I can buy designs with them and move them to my Cameo (we'll skip the legitimacy of how--if I paid for it, I'm not going to feel bad!), so why bother?
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 15, 2019 18:34:04 GMT
scrapnnana Thanks. I didn't know to do that separate local user export. I'm using a pre-cloud version. I tried the cloud one and just didn't like the changes and got tired of feeling lost. I need to be able to save an svg, which is why I really need to update. I have been avoiding it SO much that I asked my fiance if I could put my business edition on his computer, do my work in mine, and then just move the file over long enough to resave it on his computer. Just saying that makes me feel tired, though, so I really need to just bite it and upgrade. I've never owned a Cricut, but I've put off buying one largely because of their policy. I know we've had countless discussions on it here. That, and quite frankly, I can buy designs with them and move them to my Cameo (we'll skip the legitimacy of how--if I paid for it, I'm not going to feel bad!), so why bother? As for converting Cricut designs that you have bought, you won't hear any criticism from me. I really want and need to do that with mine. As long as you have bought the file, you have the right to cut it. Nothing requires you to cut it only on a Cricut machine. Like you, I was nervous about updating to newer software, and installing my Business edition of the software, but as long as you have your personal files backed up, you risk nothing. If you have a lot of personal designs well organized in folders, then I recommend you back them up, too. For backing up your library in pre-cloud versions of the software, the export option (which is the easiest way to back up your entire library) is in a different location. I think it had a "library" option, and the ability to export was there. What little I have experienced with this new update, I do really like.
|
|
|
Post by pennyscraps on Feb 17, 2019 0:07:52 GMT
If your designs are in the cloud, we're good, right?
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 17, 2019 6:06:43 GMT
If your designs are in the cloud, we're good, right? That's what I was told.
|
|
iowgirl
Pearl Clutcher
Posts: 4,122
Jun 25, 2014 22:52:46 GMT
|
Post by iowgirl on Feb 19, 2019 14:51:27 GMT
Is exporting supposed to save all of your personal designs (the ones you've made yourself)? If you export the LOCAL USER section of your Library (versions previous to current V4.2) , it will create a backup of that section of the Library. This is a BACKUP folder for restoration only. It is not a file you can open and access your files from. You can only import it back into the Library. It is basically a 'mirrored' file of your current Library. You can export both the LOCAL USER and the CLOUD library. Again - just to emphasize... this is for restoration back into your Silhouette Library only. You can NOT open and view any files in the is backup (exported) Library file. Clearly I am completely in the dark because I didn't even know there were updates. How clueless am I?! At this time, you have to keep on top of the updates yourself. You have to go to the Silhouette website and download and install them. The "Check for Updates" feature that is in the software does not work. It will tell you that no updates are available. If your designs are in the cloud, we're good, right? Nope. Nope. Nope. They are not. The only thing that is going to be 100% guaranteed there is anything you have purchased from Silhouette. If your user files (files you have created, or gotten from someplace other that the Silhouette Design Store) have fully synced with the Silhouette Cloud, they should be there, but they don't always fully sync. You also have a very limited amount of Silhouette Cloud space available. You have 1 GB of storage space for your own USER files (any files from the Silhouette Design Store do not count against this). If you have a Silhouette Design Store subscription you will have 5 GB of storage space, and if you have Club Silhouette you can have an additional 5 GB of space, so you could have up to 10GB of storage space if you have subscribed to those (not the trial subscriptions either, but a full subscription). To the best of my knowledge, you do get to keep that additional space even if you cancel the subscription. I cancelled my Club Silhouette (TOTALLY NOT worth it) and I still have 10 GB of Cloud Storage. This is something that is very important that I have learned (the hard way) about storing user content in the Silhouette Library. Don't.
At least don't store it exclusively there. Always save a copy to your hard drive. Make a folder that it automatically goes to when you do that, so you can kind of keep them corralled. Then back that folder up on some other type of storage device (either external drives or other cloud services like Dropbox or Google Drive. I can promise you if you only have your user content only stored within the Silhouette system - you will lose them at some point! I can not stress this enough. It will happen. You will lose them. I really love the Silhouette Studio software, so I am not knocking it at all. But don't (exclusively) store your files in it. I don't keep my photo's within Photoshop. I don't keep my spreadsheets within Excel. Those are all stored on my hard drive, and I am faithful about backing them up too. I learned that the hard way. Also, if you have a font addiction like me - back those up too. Those are not stored in the Silhouette software (unless you have purchased some from the Silhouette Design Store). It is super simple to make backups of your FONTS folder (Windows). Do that once in a while and park it on an external drive or cloud account. If you have a system failure or get a new one - you can reinstall all your fonts with a couple clicks.
|
|
iowgirl
Pearl Clutcher
Posts: 4,122
Jun 25, 2014 22:52:46 GMT
|
Post by iowgirl on Feb 19, 2019 15:03:11 GMT
I've never owned a Cricut, but I've put off buying one largely because of their policy. I know we've had countless discussions on it here. That, and quite frankly, I can buy designs with them and move them to my Cameo (we'll skip the legitimacy of how--if I paid for it, I'm not going to feel bad!), so why bother? I don't have any issues with that either But it isn't quite as simple as 'moving" them to Silhouette. The file types are not compatible. You will open the Cricut file in their Design Space software. Then you will screen shot that and open the screen shot in Studio. You will then 'trace' the screen shot in Studio to create the vector cut lines to be able to cut it. Not a perfect way of doing it, and you can sometimes end up with a less than perfect cut file. But it is doable! I am sure you know how it works lol .. but if someone else was wondering I just wanted to mention it. Silhouette protects their files also. If you buy a file from the Silhouette Design Store, you will get a .studio format file. You can't save it as any other file type, even if you have Business Edition. You can do the 'screenshot and trace' method to vectorize it. But there is a way to convert it to SVG at the Ideas R Us website. If you want a file from the Silhouette Design Store in SVG format, you can purchase it that way - it does cost a little more - but that is great for those who have other machines, but want to use the great content from the Silhouette Design Store. I like that Silhouette is a little more willing to work with people who don't necessarily use their machines.
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 19, 2019 15:50:24 GMT
Thanks, iowgirl, for clarifying. Like you, I have learned to save all my personal designs to a folder on my hard drive. Periodically I back up everything to an external hard drive as well.
To add one more thing to what iowgirl said, to load all personal designs individually back on to your computer after an update (assuming they disappeared after updating) could take time if you have a lot of personal files. That is why the ability to export the Local User library is useful. You can import them all back in quickly and easily.
The only time I lost files during an update was when I was careless and forgot to back up those files onto my hard drive, and I also forgot to export the Local User library prior to updating.
As for converting Cricut designs, I no longer seem to have the ability to do screen shots. An alternative for others in my situation is to cut the Cricut design from black cardstock, scan it in, and do a trace of that. It's more likely to need a bit of clean up, but it's an option.
I have bought a few SVG versions of Silhouette files for cutting on my Cricut, so I really appreciate that option being offered by Silhouette. I have only done that once, however, when I wanted to make something from leather with a Silhouette design.
|
|
iowgirl
Pearl Clutcher
Posts: 4,122
Jun 25, 2014 22:52:46 GMT
|
Post by iowgirl on Feb 19, 2019 17:52:57 GMT
As for converting Cricut designs, I no longer seem to have the ability to do screen shots. scrapnnana - do you have a Windows PC? If so, do you use the Snipping Tool? Oh my - it is the best! I have it pinned to my taskbar. I use it for everything! It is the best thing out there, lol. Any Windows PC will have it.
|
|
tiffanytwisted
Pearl Clutcher
you can check out any time you like, but you can never leave
Posts: 4,538
Jun 26, 2014 15:57:39 GMT
|
Post by tiffanytwisted on Feb 20, 2019 16:48:57 GMT
Is exporting supposed to save all of your personal designs (the ones you've made yourself)? If you export the LOCAL USER section of your Library (versions previous to current V4.2) , it will create a backup of that section of the Library. This is a BACKUP folder for restoration only. It is not a file you can open and access your files from. You can only import it back into the Library. It is basically a 'mirrored' file of your current Library. You can export both the LOCAL USER and the CLOUD library. Again - just to emphasize... this is for restoration back into your Silhouette Library only. You can NOT open and view any files in the is backup (exported) Library file. Clearly I am completely in the dark because I didn't even know there were updates. How clueless am I?! At this time, you have to keep on top of the updates yourself. You have to go to the Silhouette website and download and install them. The "Check for Updates" feature that is in the software does not work. It will tell you that no updates are available. If your designs are in the cloud, we're good, right? Nope. Nope. Nope. They are not. The only thing that is going to be 100% guaranteed there is anything you have purchased from Silhouette. If your user files (files you have created, or gotten from someplace other that the Silhouette Design Store) have fully synced with the Silhouette Cloud, they should be there, but they don't always fully sync. You also have a very limited amount of Silhouette Cloud space available. You have 1 GB of storage space for your own USER files (any files from the Silhouette Design Store do not count against this). If you have a Silhouette Design Store subscription you will have 5 GB of storage space, and if you have Club Silhouette you can have an additional 5 GB of space, so you could have up to 10GB of storage space if you have subscribed to those (not the trial subscriptions either, but a full subscription). To the best of my knowledge, you do get to keep that additional space even if you cancel the subscription. I cancelled my Club Silhouette (TOTALLY NOT worth it) and I still have 10 GB of Cloud Storage. This is something that is very important that I have learned (the hard way) about storing user content in the Silhouette Library. Don't.
At least don't store it exclusively there. Always save a copy to your hard drive. Make a folder that it automatically goes to when you do that, so you can kind of keep them corralled. Then back that folder up on some other type of storage device (either external drives or other cloud services like Dropbox or Google Drive. I can promise you if you only have your user content only stored within the Silhouette system - you will lose them at some point! I can not stress this enough. It will happen. You will lose them. I really love the Silhouette Studio software, so I am not knocking it at all. But don't (exclusively) store your files in it. I don't keep my photo's within Photoshop. I don't keep my spreadsheets within Excel. Those are all stored on my hard drive, and I am faithful about backing them up too. I learned that the hard way. Also, if you have a font addiction like me - back those up too. Those are not stored in the Silhouette software (unless you have purchased some from the Silhouette Design Store). It is super simple to make backups of your FONTS folder (Windows). Do that once in a while and park it on an external drive or cloud account. If you have a system failure or get a new one - you can reinstall all your fonts with a couple clicks. Holy crap! What shady little buggers!! Thanx, iowgirl!!
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Feb 20, 2019 20:34:37 GMT
As for converting Cricut designs, I no longer seem to have the ability to do screen shots. scrapnnana - do you have a Windows PC? If so, do you use the Snipping Tool? Oh my - it is the best! I have it pinned to my taskbar. I use it for everything! It is the best thing out there, lol. Any Windows PC will have it. I had not heard of it. I will check into this. Thank you!!!
|
|
|
Post by warrior1991 on Mar 11, 2019 18:47:19 GMT
scrapnnana When news of the cloud storage for Silhouette came out, I stopped updating my software. Now I will be getting a new laptop as my current one is on it's last leg. Since I will be installing the software to a brand new machine, I should have no worries about the files, right? Thanks.
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Mar 11, 2019 19:38:37 GMT
scrapnnana When news of the cloud storage for Silhouette came out, I stopped updating my software. Now I will be getting a new laptop as my current one is on it's last leg. Since I will be installing the software to a brand new machine, I should have no worries about the files, right? Thanks. I would definitely back up your files from your dying computer, so they can be transferred to the new computer and be used with the new software. Backing up also will hopefully store any folders you have them sorted into. Seriously, backing up everything is a small headache. Trying to recover lost files because you didn't back up is a much, much bigger headache.
|
|
iowgirl
Pearl Clutcher
Posts: 4,122
Jun 25, 2014 22:52:46 GMT
|
Post by iowgirl on Mar 11, 2019 21:23:32 GMT
When news of the cloud storage for Silhouette came out, I stopped updating my software. I was resistant to the Silhouette Cloud when it was first released, but it works quite well now. I mainly just have Silhouette Store files there (they automatically go there). You do need to set your Cloud up, if you haven't. Now I will be getting a new laptop as my current one is on it's last leg. Since I will be installing the software to a brand new machine, I should have no worries about the files, right? You will need to set up the Silhouette Cloud to get any Silhouette Store files that you may have purchased. Any files you have created (User Files) will not be there. You can manually move them over using the Library Export feature. The new software is great. V4.2 - it has tons of new features and works great.
|
|
|
Post by warrior1991 on Mar 13, 2019 21:21:55 GMT
Would I be installing the software from their website, not the CD I got 4 years ago?
I haven't decided on a new laptop yet. Between the 2 I'm looking at, one of them doesn't have a CD/DVD drive. I can't decide if I will need that. I haven't used the one in the current laptop in years.
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Mar 13, 2019 22:16:42 GMT
Would I be installing the software from their website, not the CD I got 4 years ago? I haven't decided on a new laptop yet. Between the 2 I'm looking at, one of them doesn't have a CD/DVD drive. I can't decide if I will need that. I haven't used the one in the current laptop in years. From their website. Just back up your personsl files and anything you have downloaded from other sources first. It also helps to back up anything you have bought from Silhouette, especially if you had designs sorted into folders. They have various versions of their software available on their site. Last time I checked, they had a "Legacy" version, which should be pre-Cloud, if you want to stay with an older version.
|
|
|
Post by Embri on Mar 14, 2019 2:13:54 GMT
Very good advice, all around. Backups are like driver's insurance; you should not be operating a computer without a regular backup schedule anymore than you should drive a vehicle without insurance. Doing so is asking for major trouble. It's not if things will go bad, it's only a matter of when.
|
|
|
Post by streetscrapper on Mar 14, 2019 17:40:33 GMT
Another reason for not updating to the cloud... I have been having issues with files duplicating for no apparent reason. I have spent HOURS deleting them only to discover them back in my library. I spent over an hour yesterday in a chat with Silhouette which didn't resolve the issue and today I spent close to an hour on the phone with support. She said my library was corrupt, deleted it and we started over. Turns out that it's not my library that is corrupt, it's the cloud. So now I'm told that they will have to work on it behind the scenes. I like the new software, but I have never been a fan of the cloud. The concept is good, but for me its not working!
|
|
|
Post by anniefb on Mar 14, 2019 18:04:08 GMT
That's annoying streetscrapper. I had library duplication issues at one stage although they did resolve with another update. Certainly hope they won't come back!
|
|
|
Post by streetscrapper on Mar 14, 2019 19:15:54 GMT
That's annoying streetscrapper . I had library duplication issues at one stage although they did resolve with another update. Certainly hope they won't come back! anniefb, there is a fix in the latest software to remove duplicates, but it keeps crashing when I try to use it. Apparently this is a known issue with support. It's not working for everyone right now and they're trying to fix it. Thankfully my library is fine... it's my cloud that is corrupt so they have to escalate it to a different support team. At the present time, everything has synced again, the library appears to be ok... for now... but that could change the next time I log in!
|
|
scrapnnana
Drama Llama
Posts: 6,122
Jun 29, 2014 18:58:47 GMT
|
Post by scrapnnana on Mar 14, 2019 22:29:14 GMT
Another reason for not updating to the cloud... I have been having issues with files duplicating for no apparent reason. I have spent HOURS deleting them only to discover them back in my library. I spent over an hour yesterday in a chat with Silhouette which didn't resolve the issue and today I spent close to an hour on the phone with support. She said my library was corrupt, deleted it and we started over. Turns out that it's not my library that is corrupt, it's the cloud. So now I'm told that they will have to work on it behind the scenes. I like the new software, but I have never been a fan of the cloud. The concept is good, but for me its not working! I had duplicate files at one point, too, but it was resolved. I'm sorry yours has not been fixed yet.
|
|
iowgirl
Pearl Clutcher
Posts: 4,122
Jun 25, 2014 22:52:46 GMT
|
Post by iowgirl on Mar 14, 2019 22:46:45 GMT
Another reason for not updating to the cloud... I have been having issues with files duplicating for no apparent reason. I have spent HOURS deleting them only to discover them back in my library. I had dup's for a while. The current updates fixed that and it does run perfect for me, but I know different computers, etc. don't always react the same. I really love all the new and amazing features! They just keep adding such great stuff!
|
|