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Post by chaosisapony on Mar 1, 2019 23:59:31 GMT
It seems like every retail transaction I do lately has a problem.
Ordered from Walmart.com for in store pickup. Realized when I got home that the key item I placed the order for was not handed to me. Had to call the store, they had to refund me, then I had to drive 30 minutes back to the store to buy it again a few days later.
Victoria's Secret had a sale on underwear 10 for $35 if you used your store card. I got a store card just for this deal. Get home (an hour away from the store) to see that they didn't give me the deal. They gave me the 7 for $28 deal that was for anyone. Going to have to call them and see if they will do anything about it.
Had to return items from two separate Maurices.com orders. I put them in one package. They charged me shipping twice as if I shipped back two separate packages. Going to have to call them to see if they will do anything about it.
Nothing is ever simple anymore and it really just makes me want to do more shopping with Amazon.
ETA: Verizon sucks too and don't get me started on Directv.
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Post by Rainy_Day_Woman on Mar 2, 2019 1:24:06 GMT
I was very impressed with Walmart's pick-up when it started here, but they have been seriously dropping the ball lately, so I have stopped doing the grocery pick-up. Which really disappoints me, because I really liked it, and it saved me tons of time when the orders were right.
For the last two months though- it's never ready when we get there. One time, my husband went to get in, and they just kept calling him and saying "five more minutes" for 40 minutes. They hadn't done the order at all and the guy was running around shopping. Of course, everything was wrong. Their produce has been poor, bread expiring the next day. Blarg. They never follow-up with me for price-match or complaints. Another one of our grocery stores does it as well, so I will do it if I am really short on time there (because it is more $$$) but otherwise, back to good ole grocery shopping... like a sucker! It was good while it lasted.
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Post by chaosisapony on Mar 2, 2019 2:49:55 GMT
I was very impressed with Walmart's pick-up when it started here, but they have been seriously dropping the ball lately, so I have stopped doing the grocery pick-up. Which really disappoints me, because I really liked it, and it saved me tons of time when the orders were right. For the last two months though- it's never ready when we get there. One time, my husband went to get in, and they just kept calling him and saying "five more minutes" for 40 minutes. They hadn't done the order at all and the guy was running around shopping. Of course, everything was wrong. Their produce has been poor, bread expiring the next day. Blarg. They never follow-up with me for price-match or complaints. Another one of our grocery stores does it as well, so I will do it if I am really short on time there (because it is more $$$) but otherwise, back to good ole grocery shopping... like a sucker! It was good while it lasted. I haven't done the Walmart grocery pick up lately just because Winco is so much cheaper and has a much wider variety. But I noticed the last time I used the service the wait time was quite a bit longer. I think it's really catching on in my area but they haven't increased their staffing. |
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Post by kels99 on Mar 2, 2019 5:54:29 GMT
I was very impressed with Walmart's pick-up when it started here, but they have been seriously dropping the ball lately, so I have stopped doing the grocery pick-up. Which really disappoints me, because I really liked it, and it saved me tons of time when the orders were right. For the last two months though- it's never ready when we get there. One time, my husband went to get in, and they just kept calling him and saying "five more minutes" for 40 minutes. They hadn't done the order at all and the guy was running around shopping. Of course, everything was wrong. Their produce has been poor, bread expiring the next day. Blarg. They never follow-up with me for price-match or complaints. Another one of our grocery stores does it as well, so I will do it if I am really short on time there (because it is more $$$) but otherwise, back to good ole grocery shopping... like a sucker! It was good while it lasted. I haven't done the Walmart grocery pick up lately just because Winco is so much cheaper and has a much wider variety. But I noticed the last time I used the service the wait time was quite a bit longer. I think it's really catching on in my area but they haven't increased their staffing. I love Walmart pick-up. I've done it at 3 different Walmart's and they've all been good. Earlier this week, the guy was literally walking out the door with my groceries as I was pulling up (which is a little freaky--ha ha!). Only problem I had was that they tried to substitute Mudslide Ice Cream with Rocky Road---c'mon, who wants nuts in their ice cream?!  Other substitutions have definitely been upgrades; usually to larger sizes. |
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paget
Drama Llama
Posts: 7,029
Jun 25, 2014 21:16:39 GMT
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Post by paget on Mar 2, 2019 6:08:39 GMT
Me roo!! For instance, I just had three bad experiences with Nordstrom online orders that were ordered within days from each other.
First order is two items. It was beauty items. Box arrives with beauty samples and one item- even though both are on the invoice. So I ordered two things and they just left one out?!
2nd order also two items just never showed up. Tracking kept showing changes for weather and then out for selected day after day and no date given... I called and they resent but I still haven’t gotten it. It’s been over a month since I ordered it.
3rd order was one item- a make up brush. Package arrived and I open it and... there is half a brush (part of a handle) in the box. It wasn’t broken during shipping because the other half of the brush wasn’t in the box. Someone picked up a broke ass half a brush and mailed that to me!!
I called for a new brush and was told they will send one but will charge me for it if I don’t send the other one back. So now I have a task, too. I let them know about my THREE in a row disaster orders and they were “sorry” but offered me nothing. I also sent an email to complain and nothing. Pretty disappointed in Nordstrom - supposed to be known for excellent customer service.
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likescarrots
Pearl Clutcher
Posts: 2,879 
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Post by likescarrots on Mar 2, 2019 22:45:54 GMT
I bought a brown colored bag on the Kate Spade website. When I got the bag, I opened it and it was PINK. Like mauve pink. At first I thought maybe my eyes were going because I knew there was only one color, and I thought it was brown. But I looked at the tag and the receipt and it was indeed a different color. So I call them up and they tell me they sent me the wrong bag ON PURPOSE, because there was a mistake on their website and the brown bag I selected didn't actually exist (?). And if I wanted to keep the pink bag, they'd give me 50% off (I don't, it looks like my mothers 1989 carpet). So instead of just emailing me and letting me know it was an error, they sent me a bag that I now have to spend my time and energy returning. I am so unbelievably mad about this, I've been in a bad mood about it since I got it on Monday. Mostly because they're making me do work I never planned to do, but also because now I have NO bag, because they don't have the one I wanted in the first place.  |
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trollie
Pearl Clutcher
Posts: 3,580
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Post by trollie on Mar 2, 2019 23:12:04 GMT
Ordered an appliance from Sears last week. The total before putting our payment in was $454 after adding the necessary hook ups and tax, check out page showed delivery was free. When we got the receipt, they had actually charged us $597. Of course I called an cancelled the order immediately because that is a huge difference! They had added in a delivery charge and some other fees that were not stated on the payment screen. No wonder they are not doing well and shutting stores down.
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Post by chaosisapony on Mar 3, 2019 0:54:28 GMT
I bought a brown colored bag on the Kate Spade website. When I got the bag, I opened it and it was PINK. Like mauve pink. At first I thought maybe my eyes were going because I knew there was only one color, and I thought it was brown. But I looked at the tag and the receipt and it was indeed a different color. So I call them up and they tell me they sent me the wrong bag ON PURPOSE, because there was a mistake on their website and the brown bag I selected didn't actually exist (?). And if I wanted to keep the pink bag, they'd give me 50% off (I don't, it looks like my mothers 1989 carpet). So instead of just emailing me and letting me know it was an error, they sent me a bag that I now have to spend my time and energy returning. I am so unbelievably mad about this, I've been in a bad mood about it since I got it on Monday. Mostly because they're making me do work I never planned to do, but also because now I have NO bag, because they don't have the one I wanted in the first place. That's ridiculous. You don't just send out an item that wasn't ordered because you don't have what was ordered. No no no. Causing the customer frustration over spending time returning something they did not want and did not purchase is a ridiculous way to handle this situation. Ordered an appliance from Sears last week. The total before putting our payment in was $454 after adding the necessary hook ups and tax, check out page showed delivery was free. When we got the receipt, they had actually charged us $597. Of course I called an cancelled the order immediately because that is a huge difference! They had added in a delivery charge and some other fees that were not stated on the payment screen. No wonder they are not doing well and shutting stores down. Yikes that is a huge difference. I used to always buy my appliances from Sears but in the store not online. Even in the store I remember doing some mental math and having a rough idea of what my total would be and I was always wrong. The last appliances I bought there were my washer and dryer. They were $550 each plus hoses and delivery etc. I figured on less than $1400. Nope, $1700. Huge difference! |
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edie3
Drama Llama
Posts: 5,624
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Post by edie3 on Mar 3, 2019 1:22:18 GMT
I dont know how anyone's Walmart pick up order isn't ready, cause they will run you down with those big carts inside the store.
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Post by alexa11 on Mar 3, 2019 16:00:05 GMT
I dont know how anyone's Walmart pick up order isn't ready, cause they will run you down with those big carts inside the store. I was thinking the same thing! I go to go a Neighborhood Market, which is small to begin with, and it's ridiculous some days! I wanted to look at cards one day and there were 3 of them lined up- I couldn't get anywhere near the cards. |
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Mar 3, 2019 16:11:02 GMT
I bought a brown colored bag on the Kate Spade website. When I got the bag, I opened it and it was PINK. Like mauve pink. At first I thought maybe my eyes were going because I knew there was only one color, and I thought it was brown. But I looked at the tag and the receipt and it was indeed a different color. So I call them up and they tell me they sent me the wrong bag ON PURPOSE, because there was a mistake on their website and the brown bag I selected didn't actually exist (?). And if I wanted to keep the pink bag, they'd give me 50% off (I don't, it looks like my mothers 1989 carpet). So instead of just emailing me and letting me know it was an error, they sent me a bag that I now have to spend my time and energy returning. I am so unbelievably mad about this, I've been in a bad mood about it since I got it on Monday. Mostly because they're making me do work I never planned to do, but also because now I have NO bag, because they don't have the one I wanted in the first place. That was a crappy move on their part. It gives a bait and switch vibe. |
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Post by mustlovecats on Mar 3, 2019 16:32:58 GMT
I dont know how anyone's Walmart pick up order isn't ready, cause they will run you down with those big carts inside the store. Instacart is like that here. God forbid you get between a shopper and whatever they are running toward while they stare at their phone. |
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Post by femalebusiness on Mar 3, 2019 17:26:33 GMT
I had a good experience. My daughter bought a giant red purse online. When it arrived a tiny padlock that was supposed to be on the purse was missing. When she called they said just to keep the one she had and they'd send another one. She gave me the one that is missing the tiny padlock (which I would have removed anyway). I LOVE that purse. It is my favorite color and big enough to haul my iPad and file folders in it.
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Deleted
Posts: 0
Sept 30, 2024 3:37:55 GMT
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Post by Deleted on Mar 4, 2019 13:40:56 GMT
The ability to be simple and customer service focused (for the most part) is what has made Amazon so successful. Other retail stores are still trying to catch-up. Most can't because they won't invest in the people and processes they need to make a great customer experience.
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Post by hop2 on Mar 4, 2019 13:52:47 GMT
The ability to be simple and customer service focused (for the most part) is what has made Amazon so successful. Other retail stores are still trying to catch-up. Most can't because they won't invest in the people and processes they need to make a great customer experience. Not always I bought a new Bluetooth head set from them and a used one that won’t charge came and neither anazon nor the seller even responded much less made it right. Amazon has allowed too many unsavory sellers on there and they do nothing to police them or make it right |
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Post by Spongemom Scrappants on Mar 4, 2019 13:57:12 GMT
So I call them up and they tell me they sent me the wrong bag ON PURPOSE, because there was a mistake on their website and the brown bag I selected didn't actually exist (?). Say what? That's a ridiculous way to conduct business. |
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johnnysmom
Drama Llama
Posts: 5,684
Jun 25, 2014 21:16:33 GMT
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Post by johnnysmom on Mar 4, 2019 14:00:10 GMT
We're car shopping for ds (damn him for hitting that deer, car shopping is frustrating!). Last week dh/ds went to look at a used Kia SUV, they liked it so a few days later I picked it up and took it to our mechanic to look it over. The thing had no antifreeze in it, none. Why? No idea. Why no warning light? No idea. So I return it to the dealership and tell the guy (not the original salesman, he was gone for the day), guy makes note for salesman. We hear nothing. Next day we text salesman and make sure he got the message, he (says) he only got part  so we fill him in on the antifreeze issue.....nothing, not a peep. Not an "I'm sorry", no "that doesn't sound right, let me have our guys look at it" not a goddamn word. Now, we probably wouldn't have bought the car anyhow with such a glaring issue, but for crying out loud, at least act like you're surprised/sorry/annoyed/something! |
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luvnlifelady
Pearl Clutcher
Posts: 4,428
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Post by luvnlifelady on Mar 4, 2019 14:05:06 GMT
My boyfriend got a text to say that his contacts were available at vision Works at the local mall. He went to get them and the lady said they weren’t there. He showed her the text and suddenly she was able to find them.
She also did not offer him the free bottle of saline solution that he knew he should have received. He only got it after asking about it. Also, since he had a new prescription, he was supposed to get a consultation from the eye doctor but when he asked about that, he was told the doctor was too busy.
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Post by twinks on Mar 4, 2019 16:48:14 GMT
I needed some button type batteries. I had purchased some less than a month before at a battery kiosk by the registers at Walmart. My DD went to get them for me and they didn't have the button batteries on the kiosk anymore. I went back to electronics looking for them. I was at the back of the store and I heard a commotion up front, which I kind of ignored. I rounded the corner to go back up front with the commotion still going on and I noticed my DD standing up front, pale, and immobile. I realized that the commotion was a clerk yelling at my DD. Now, my DD can function well, but, she is neurologically compromised. I took off running to the front of the store where my DD was. The clerk was ringing up someone while yelling at my DD and when I got there to my DD, she proceeded to yell at me. She told me my DD "shouldn't go back there." When my DD responded that "She,(pointing to another clerk who I will call Clerk B) told me to go back there," the yelling clerk responded with, "well, she doesn't understand English very well." All this time she was ringing up those in line, while continuing to yell at me and my DD. I quietly took my DD out of eye sight of the clerk and asked her what happened. Well, apparently they have moved the button batteries behind these two checkout stands on the end wall. My DD went to ask the clerk (Clerk C) that was there to get her the batteries when the clerk said, "I am closed," and walked off leaving no one there to help. My DD went to Clerk B and asked about the batteries and was told to "go back and get them." There is no sign indicating that it was for employees only or that admittance was not allowed. There was no gate blocking off going back there and the batteries were just on the wall between the 2 registers. Since I was over there looking at the situation, the yelling clerk proceeded to yell at me again telling me that "she should not go back there" again. I turned to her and quietly said, "That may very well be the case, but, you didn't have to yell at her so loudly I heard it all the way at the back of the store." I took my DD and we forgot about the batteries and we went to another checkout stand. This clerk, Scott, said, "What was Hannah yelling about?" I explained the situation. Scott called for a manager. The manager was useless. We were walking out and a lady asked my DD if she was alright. Apparently this lady was being checked out by the yelling clerk. The greater/loss prevention person stopped me and questioned me. I told him the situation and he said that Hannah has a reputation for being a B. I just have never been in that situation with DD before, and I've been in a ton of them. I was just nice and let it go. However, my poor DD probably will not go shopping at Walmart again.
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Post by mikklynn on Mar 4, 2019 18:48:38 GMT
I needed some button type batteries. I had purchased some less than a month before at a battery kiosk by the registers at Walmart. My DD went to get them for me and they didn't have the button batteries on the kiosk anymore. I went back to electronics looking for them. I was at the back of the store and I heard a commotion up front, which I kind of ignored. I rounded the corner to go back up front with the commotion still going on and I noticed my DD standing up front, pale, and immobile. I realized that the commotion was a clerk yelling at my DD. Now, my DD can function well, but, she is neurologically compromised. I took off running to the front of the store where my DD was. The clerk was ringing up someone while yelling at my DD and when I got there to my DD, she proceeded to yell at me. She told me my DD "shouldn't go back there." When my DD responded that "She,(pointing to another clerk who I will call Clerk B) told me to go back there," the yelling clerk responded with, "well, she doesn't understand English very well." All this time she was ringing up those in line, while continuing to yell at me and my DD. I quietly took my DD out of eye sight of the clerk and asked her what happened. Well, apparently they have moved the button batteries behind these two checkout stands on the end wall. My DD went to ask the clerk (Clerk C) that was there to get her the batteries when the clerk said, "I am closed," and walked off leaving no one there to help. My DD went to Clerk B and asked about the batteries and was told to "go back and get them." There is no sign indicating that it was for employees only or that admittance was not allowed. There was no gate blocking off going back there and the batteries were just on the wall between the 2 registers. Since I was over there looking at the situation, the yelling clerk proceeded to yell at me again telling me that "she should not go back there" again. I turned to her and quietly said, "That may very well be the case, but, you didn't have to yell at her so loudly I heard it all the way at the back of the store." I took my DD and we forgot about the batteries and we went to another checkout stand. This clerk, Scott, said, "What was Hannah yelling about?" I explained the situation. Scott called for a manager. The manager was useless. We were walking out and a lady asked my DD if she was alright. Apparently this lady was being checked out by the yelling clerk. The greater/loss prevention person stopped me and questioned me. I told him the situation and he said that Hannah has a reputation for being a B. I just have never been in that situation with DD before, and I've been in a ton of them. I was just nice and let it go. However, my poor DD probably will not go shopping at Walmart again. That is horrible! Your poor DD. I am glad you heard the yelling. I'd escalate this to corporate. It's not ok. |
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Post by phoenixcov on Mar 4, 2019 20:32:30 GMT
twinks I think this Hannah needs a new job far away from the public. Glad you were there for your DD.
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The Birdhouse Lady
Drama Llama
Moose. It's what's for dinner.
Posts: 7,340
Location: Alaska -The Last Frontier
Member is Online
Jun 30, 2014 17:15:19 GMT
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Post by The Birdhouse Lady on Mar 4, 2019 21:00:06 GMT
I had an incident at JoAnn's yesterday that has left me a bit salty.
We all know how they measure their fabric to the exact inch. Wont give you a quarter inch extra which sometimes means you are getting shorted when they don't cut straight.
I was buying a yard of Minky and the selvages were not lined up so I straightened it up which made the side where she was planning on cutting crooked. She stepped back, crossed her arms, and then said to me that she would cut when I quit messing with the fabric. WHAT!!!  I bit my tongue so hard.
You know if she would have cut it her way that I would not have gotten a correct yard. She then proceeded to cut the edge straight which was a bout a 1/2 inch at the top and about 2 inches at the bottom which she threw in the trash. And then she cut my yard.
I am still pissed today about her attitude. |
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Post by cadoodlebug on Mar 4, 2019 21:08:11 GMT
I have a favorite pair of earrings I bought at JC Penney but I lost one. I was recently buying some things for DH and I needed one more item to get free shipping. I looked at the jewelry and they had my favorite pair! I was SO excited. So I placed the order, got an email a day or two later that it shipped only to get an email 3 days after that that they couldn't find those earrings so they were issuing a credit. I was so bummed. I mean, don't you keep track of inventory when you offer things on your website?  |
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RedSquirrelUK
Drama Llama
Posts: 6,897
Location: The UK's beautiful West Country
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Post by RedSquirrelUK on Mar 4, 2019 22:09:54 GMT
Today's retail fun involves a pair of rubber vacuum stoppers for wine bottles. The driver wouldn't deliver them because nobody was at home to sign for them, and Amazon had decided that they were age-restricted - not because they were for alcohol, even though no alcohol was purchased at the same time, but because they had a blade. A blade? In a rubber bottle stopper? Yeah... nope!  |
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Other substitutions have definitely been upgrades; usually to larger sizes.
so we fill him in on the antifreeze issue.....nothing, not a peep. Not an "I'm sorry", no "that doesn't sound right, let me have our guys look at it" not a goddamn word. Now, we probably wouldn't have bought the car anyhow with such a glaring issue, but for crying out loud, at least act like you're surprised/sorry/annoyed/something!
I bit my tongue so hard.
