breetheflea
Drama Llama

Posts: 7,316
Location: PNW
Jul 20, 2014 21:57:23 GMT
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Post by breetheflea on Nov 22, 2019 20:36:14 GMT
I posted last week I was in a very minor car accident.
I've given my statement to my insurance. Today the other driver's insurance called and left a message.
I Googled whether I have to call them back and it looks like no I don't have to/shouldn't call. But I called my insurance claim handler who said go ahead, they probably want a statement.
So, what do the Peas think?
I hate making phone calls in the first place, add in some anxiety and not wanting to say the wrong thing and UGH!
And if it matters, both of us are at fault, very minor damage and no injuries (very slow speed).
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Post by tommygirl on Nov 22, 2019 20:41:05 GMT
My insurance company always takes care of that for us. It's part of their service that I pay for. I would be nervous to call them as well.
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Post by jemmls4 on Nov 22, 2019 20:41:49 GMT
I had a minor fender bender in grocery parking lot. We both had same insurance, but we live in town where our insurance company’s HQ is located. I did make statement to claims reps and she had spoken to other driver too. I know that doesn’t answer your question since you are dealing with two different companies.
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Deleted
Posts: 0
Aug 18, 2025 19:53:29 GMT
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Post by Deleted on Nov 22, 2019 21:22:24 GMT
Contact your insurance agent and tell them that the other insurance company has tried to contact you. Do not call them. Let your agent take care of it.
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Post by artgirl1 on Nov 22, 2019 21:24:35 GMT
Do not make any statement to their company. Tell your agent to contact them and run interference.
They may be trying to trap you into saying something that assumes greater liabilty, etc.
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Post by bc2ca on Nov 22, 2019 21:30:06 GMT
Contact your insurance agent and tell them that the other insurance company has tried to contact you. Do not call them. Let your agent take care of it.  DD was in a fender bender last year and we just let our insurance know the other insurance company had contacted her and sent photos of the letter we received from them.
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Post by pierkiss on Nov 22, 2019 21:31:30 GMT
I wouldn’t, because I know that my insurance company will handle everything for me. That’s why I pay their fees-so I don’t have to talk to anyone but them. I *HATE* talking on the phone. I am an awkward mess on a good day. I am a shit show on the phone after a car accident. No thank you to voluntarily doing that if I don’t have to. 😂
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Post by PolarGreen12 on Nov 22, 2019 21:33:31 GMT
Nope nope nope. Let your insurance company handle all communication. Period.
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breetheflea
Drama Llama

Posts: 7,316
Location: PNW
Jul 20, 2014 21:57:23 GMT
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Post by breetheflea on Nov 22, 2019 21:47:43 GMT
That's what I thought, which is why I called and asked. I said: "am I supposed to call them back because isn't that why I have XYZ insurance?" and she said they were doing the same thing to the other driver so go ahead and call. Which is exactly the opposite of everything I read online. I'm glad for once my paranoia was correct
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Deleted
Posts: 0
Aug 18, 2025 19:53:29 GMT
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Post by Deleted on Nov 22, 2019 21:52:09 GMT
That is so odd that your agent would tell you to do that. DH and I have each had a minor fender bender and in both instances, we only dealt with our own insurance.
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Post by Basket1lady on Nov 22, 2019 22:10:16 GMT
DS was in an accident a few years ago. The police on scene deemed it 100% the other driver’s fault, but USAA still asked us to make a statement. DS was on speaker phone with me listening in. I’d told him to tell the truth, but to give short answers and only yes or no answers. The call lasted about 2 minutes snd most of that was him stating his name and the accident date and place.
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Post by AussieMeg on Nov 22, 2019 22:18:57 GMT
Absolutely no way would I be talking to the other party's insurance company. That's part of the service that you're paying your insurance company for. Apart from anything else, I'd be worried that they would try to somehow trick me into admitting fault.
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