Nicole in TX
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Posts: 2,951 
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Post by Nicole in TX on Jul 7, 2015 0:24:40 GMT
I am paying for a speed of 30, and most times clock in around 2. Netflix needs a speed of 5 to work well, and I am getting frustrated with the buffering.
The cable guy was here last week. Internet is coming into the house at 30, but is getting bogged down. I tinkered with my router, but it is not that.
Any suggestions?
Update 7/10-
Any my hat is off to Samantha! I ordered a new router (the one you linked above) and everything is working great!
Watched 4 episodes of Gilmour Girls last night with NO buffering!!
THANK YOU, samantha25. I don't know why the measured speed was not the actual speed, but that fixed the problem!
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CeeScraps
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~~occupied entertaining my brain~~
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Post by CeeScraps on Jul 7, 2015 0:33:52 GMT
Get a booster for inside your home. I have one and it works great! It will boost your signal throughout your whole house. You'll wonder how you lived without it.
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Nicole in TX
Pearl Clutcher
Posts: 2,951
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Post by Nicole in TX on Jul 7, 2015 0:35:55 GMT
The slow Roku box is literally a foot from the router. I doubt it is the signal strength....
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samantha25
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Posts: 2,915
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Post by samantha25 on Jul 7, 2015 0:43:14 GMT
I was having problems with my connection dropping. I thought it was a problem with the line and/or Comcast's modem. It was my router. I got a new cheap one link to routerand it works great now. So even though you may think your router is working, definitely consider it a possibility. |
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Post by Ryann on Jul 7, 2015 0:44:04 GMT
Is the router one that you purchased yourself or are you leasing from your cable/internet provider? I wonder if the box itself is outdated or needs a software update? Probably a dumb question as I would assume the guy that came out checked these things... Sorry, no help from me, but I sympathize. I loathe slow internet speeds!
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Post by Eddie-n-Harley on Jul 7, 2015 0:46:23 GMT
The slow Roku box is literally a foot from the router. I doubt it is the signal strength.... It isn't necessarily about proximity. If you are splitting the signal between too many devices, you may need a booster. I have three cable boxes, a modem, and a VOIP box hooked up to my system. When I recently upgraded the boxes, they had to send a tech out to do it because they messed up one of the boxes (didn't take it off the account from the last owner, so it wasn't activating at my place). He wanted to put in a booster because of the number of splits from the main line. |
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Dani-Mani
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Post by Dani-Mani on Jul 7, 2015 0:47:42 GMT
What a timely post. I'm in the same boat and the cable guy also said my signal is coming in fine. I'm also averaging 1-2mbps...
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Nicole in TX
Pearl Clutcher
Posts: 2,951
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Post by Nicole in TX on Jul 7, 2015 0:56:31 GMT
Right now I am the only device using the internet and it is slow, this happens on a regular basis. No gaming in this household. We have one cable box.
The router was clocking 35 when the cable guy was here, so it is capable of those speeds. I checked for updates and there are none.
I set the router to the 'n' setting (the most up to date, fastest setting).
Please keep the ideas coming....
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charlatan
Full Member
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Feb 7, 2015 3:53:07 GMT
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Post by charlatan on Jul 7, 2015 0:58:12 GMT
Remove your router, connect the cable to the computer and test that. If the speed is good then you know it's an issue with the router, and you may need to update the software or replace the router.
If the speed is poor on the direct connection then it's likely an issue with the modem.
Do you own or rent the equipment? Your cable company can replace the parts if necessary. Did the cable guy do anything with your equipment inside or did he just test the external line?
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Nicole in TX
Pearl Clutcher
Posts: 2,951
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Post by Nicole in TX on Jul 7, 2015 1:00:54 GMT
Remove your router, connect the cable to the computer and test that. If the speed is good then you know it's an issue with the router, and you may need to update the software or replace the router. If the speed is poor on the direct connection then it's likely an issue with the modem. Do you own or rent the equipment? Your cable company can replace the parts if necessary. Did the cable guy do anything with your equipment inside or did he just test the external line? The cable guy came into the house and tested the speed from the router and the modem via my computer. He was able to get up to 35 through both. I own the modem and we just replaced the router thinking that was it, but it wasn't. |
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Post by momofkandn on Jul 7, 2015 1:01:59 GMT
It could also be the actual device you are using. It's possible your device memory is bogged down with temp files or lack suitable memory/speed necessary for streaming. I have one laptop that stinks at streaming. It's a cheap one bought for the kids school work. I can set up my iPad right next to it and it will stream with no buffering while the laptop won't even load. If the line and router test at a good speed, process of elimination would leave you with the computer or device you are using.
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GiantsFan
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Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Jul 7, 2015 1:04:19 GMT
Remove your router, connect the cable to the computer and test that. If the speed is good then you know it's an issue with the router, and you may need to update the software or replace the router.
If the speed is poor on the direct connection then it's likely an issue with the modem. Do you own or rent the equipment? Your cable company can replace the parts if necessary. Did the cable guy do anything with your equipment inside or did he just test the external line? I was going to suggest this. Also, you can turn off or disconnect everything, then add them back one by one. It could be that you have too much connected and a booster would help. We have two laptops, a PC, TV, two kindles, two phones, two printers, and our solar system. When we start disconnecting things the speed picks up. ETA: I see you just responded to my quote. Sorry then, I have no other ideas. |
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Nicole in TX
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Post by Nicole in TX on Jul 7, 2015 1:05:30 GMT
It could also be the actual device you are using. It's possible your device memory is bogged down with temp files or lack suitable memory/speed necessary for streaming. I have one laptop that stinks at streaming. It's a cheap one bought for the kids school work. I can set up my iPad right next to it and it will stream with no buffering while the laptop won't even load. If the line and router test at a good speed, process of elimination would leave you with the computer or device you are using. I am using a Roku box for streaming to a TV. |
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samantha25
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Post by samantha25 on Jul 7, 2015 1:10:50 GMT
Is your computer directly hooked to the internet cable or using wireless? If you're using wireless, your wireless card in the computer may be older and can't use the N mode. If there's a mixed mode setting B/G/N and there's an older machine connected, the wireless may default to the slowest mode. For example, if my DH's really old laptop is connected (not compatible with N), the connection as a whole slows down. Is the ROKU box wireless N? Not sure if this helps.
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charlatan
Full Member
Posts: 319
Feb 7, 2015 3:53:07 GMT
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Post by charlatan on Jul 7, 2015 1:12:43 GMT
It could also be the actual device you are using. It's possible your device memory is bogged down with temp files or lack suitable memory/speed necessary for streaming. I have one laptop that stinks at streaming. It's a cheap one bought for the kids school work. I can set up my iPad right next to it and it will stream with no buffering while the laptop won't even load. If the line and router test at a good speed, process of elimination would leave you with the computer or device you are using. I am using a Roku box for streaming to a TV. Check the Roku connection and see if it's an issue there (if I remember correctly, go to settings - network - connection). There should be a signal indicator there. |
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PaperAngel
Drama Llama
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Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Jul 7, 2015 1:21:09 GMT
I had the exact same problem last week. When I called our service provider, TWC, a recording indicated a system change caused Cisco/Linksys brand routers to malfunction & suggested contacting the router manufacturer directly. The Cisco customer service technician walked me through a reinstall, which solved the problem. HTH & your issue is resolved soon!
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CeeScraps
Pearl Clutcher
~~occupied entertaining my brain~~
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Post by CeeScraps on Jul 7, 2015 10:51:52 GMT
We had good speed with just the router from our provider. As soon as I installed the booster the speed is unbelievable. You'll be amazed.
Like others said the router may be old or outdated. The booster isn't going to hurt a thing at your home. It will just boost what is coming in.
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Post by magentapea on Jul 7, 2015 12:31:31 GMT
Get a booster for inside your home. I have one and it works great! It will boost your signal throughout your whole house. You'll wonder how you lived without it. How do you know which booster to get? I am looking at them online and they range from $25 to $200. They all have similar ratings. |
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Post by Merge on Jul 7, 2015 12:50:29 GMT
Booster did nothing for us. We have one wireless cable box that will not stream quickly enough to use at all. It's brand new.
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marimoose
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Posts: 3,282
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Post by marimoose on Jul 7, 2015 12:59:24 GMT
What is a booster?
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Post by buddysmom on Jul 7, 2015 13:37:35 GMT
I had a similar problem, only with this computer, none of the other ones in the house. We had the wiring redone, Brighthouse was out here and on the phone several times, my DS who is really good at computers could not find anything wrong. I have an imac mini.
It is only about 6-8" square so I had placed it under a shelf on my desk to free up some desk space. One day I was rearranging things and took the removable shelf off (I had bought it at Ikea--it's just a little shelf on 4" legs to place on back of the desk.)
Like magic--everything was fine. So apparently the shelf was so thick or made of something that blocked the signal.
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anniebygaslight
Drama Llama
I'd love a cup of tea. #1966
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Location: Third Rock from the sun.
Jun 28, 2014 14:08:19 GMT
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Post by anniebygaslight on Jul 7, 2015 14:07:35 GMT
We had problems recently. To cut a long story short, some old phone wires needed replacing and we needed a better router, which we got for free.
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Dani-Mani
Pearl Clutcher
Posts: 3,706
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Post by Dani-Mani on Jul 7, 2015 14:13:14 GMT
Booster did nothing for us. We have one wireless cable box that will not stream quickly enough to use at all. It's brand new. Ugh. This is my fear. I rent the equipment but it's all brand new. I'm afraid the booster will do nothing and it's not like the equipment needs replacing. I'll give it a shot anyway... |
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TXMary
Pearl Clutcher
And so many nights I just dream of the ocean. God, I wish I was sailin' again.
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Post by TXMary on Jul 7, 2015 14:14:07 GMT
I just added a booster last week. I haven't noticed much, if any, difference in speed at all. We've been having the same problem. It's very frustrating.
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Post by bianca42 on Jul 7, 2015 14:21:12 GMT
Have you rebooted your Roku lately? Try unplugging it for a few minutes and then plugging it back in. I also like the idea of disconnecting everything (computers, phones, tablets, Roku) and then adding them back in one at a time to see if there is a conflict.
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Nicole in TX
Pearl Clutcher
Posts: 2,951
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Post by Nicole in TX on Jul 7, 2015 15:05:48 GMT
I ordered a new router; maybe the old one is aging out.
ALL devices are slow, not just one or two. Right now I am the only one using the internet and it is slow as molasses.
The speed varies as well, so I don't think it is the equipment.
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Post by krazykatlady on Jul 7, 2015 15:44:42 GMT
We are experiencing similar problems and it's driving me crazy. We have U-verse for what it's worth - two people with a two wireless receivers, laptop, iPad and two iPhones. I'm beginning to wonder if the service is affected not just by us but all the other users out there.
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samantha25
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Posts: 2,915
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Post by samantha25 on Jul 7, 2015 20:14:35 GMT
If you have Comcast, other Comcast users can use your modem/router as a hot spot, so potentially more people using your band with.
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Post by freecharlie on Jul 7, 2015 20:18:57 GMT
Is it password protected? Is there any chance someone is piggybacking off your signal?
Ours only slows down when we have multiple devices and one is streaming or playing xbox live
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CeeScraps
Pearl Clutcher
~~occupied entertaining my brain~~
Posts: 3,829
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Post by CeeScraps on Jul 7, 2015 22:20:19 GMT
Sorry...I was out today! Here is what I have...it's an Apple Time Capsule. Time CapsuleI love it. We use it for backing up our computers too. So it is doing 2 things for us! |
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Time to get off the internet!
