Deleted
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May 19, 2024 4:37:05 GMT
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Post by Deleted on Apr 8, 2016 19:59:00 GMT
Just wondering what the Refupeas would do in this situation ...
Took car in for service, agreed to proceed with work at a certain $ estimate, work was done, paid bill which was less than estimate (figured it was a recall repair, which had been discussed as possibility at time of drop-off), have an invoice stamped "PAID IN FULL", and now they want more money due to a computer glitch that didn't charge labor. The mechanic is responsible for ensuring accuracy before it goes to billing and he didn't.
Would you pay the hundreds of dollars difference, offer partial payment, or refuse to pay beyond what you already did?
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Post by littlemama on Apr 8, 2016 20:02:15 GMT
I think that is their error, but if you go there regularly, you won't be any more!
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Deleted
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May 19, 2024 4:37:05 GMT
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Post by Deleted on Apr 8, 2016 20:02:40 GMT
I think I would complain to the manager, but pay it. If they did the work and fulfilled their side of the transaction, I would feel that I needed to fulfill my side and pay for the work that was completed. I have plenty of friends who would disagree with me, but it's happened before and that's how I handled it.
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MizIndependent
Drama Llama
Quit your bullpoop.
Posts: 5,836
Jun 25, 2014 19:43:16 GMT
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Post by MizIndependent on Apr 8, 2016 20:03:16 GMT
I would probably pay it if they could prove the glitch to me. That can happen, and as long as it's not an unreasonable amount of money, it might even be in your best interest to pay it.
But then, my mechanic has been working on my cars for the last 20 years - he's a gem. I would totally understand if something like this happened and would happily pay for the labor costs as they have saved us literally thousands of dollars and are a very honest shop.
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peabay
Prolific Pea
Posts: 9,618
Jun 25, 2014 19:50:41 GMT
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Post by peabay on Apr 8, 2016 20:04:25 GMT
You know what? I probably would. I really, really like my mechanic. I trust him (and his brother) and I don't want to start going somewhere else.
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Post by melodyesch on Apr 8, 2016 20:06:04 GMT
Does the invoice you have include a cost for labor? Honestly, if this was really owed and it was just a mistake, I would pay for it. I mean, if you OVERPAID by a couple of hundred dollars and realized the mistake, wouldn't you want that money back? I would think the right thing to do is pay for what you truly owe and not attempt to stick it to them for an obvious mistake.
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Post by Patter on Apr 8, 2016 20:06:26 GMT
I would probably pay it if they could prove the glitch to me. That can happen, and as long as it's not an unreasonable amount of money, it might even be in your best interest to pay it. But then, my mechanic has been working on my cars for the last 20 years - he's a gem. I would totally understand if something like this happened and would happily pay for the labor costs as they have saved us literally thousands of dollars and are a very honest shop. That's how I feel too. We have an amazing dealership and service manager that take care of us. We would completely understand and also pay if this happened.
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Deleted
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May 19, 2024 4:37:05 GMT
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Post by Deleted on Apr 8, 2016 20:06:32 GMT
Thanks for the great feedback so far.
Since it seems relevant, this is a dealership repair place that we don't normally go to and most likely won't again. It's an older vehicle on its last legs, lol.
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michellegb
Pearl Clutcher
Posts: 3,915
Location: New England and loving it!
Jun 26, 2014 0:04:59 GMT
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Post by michellegb on Apr 8, 2016 20:07:16 GMT
I would pay it. We all make mistakes sometimes and I try to remember the golden rule in situations like this. If they did the work, they earned the labor cost despite a clerical error.
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Post by littlemama on Apr 8, 2016 20:13:12 GMT
Thanks for the great feedback so far. Since it seems relevant, this is a dealership repair place that we don't normally go to and most likely won't again. It's an older vehicle on its last legs, lol. With the extra amount, would the bill equal the cost of the estimate?
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scrappinmama
Pearl Clutcher
Posts: 4,884
Jun 26, 2014 12:54:09 GMT
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Post by scrappinmama on Apr 8, 2016 20:14:42 GMT
If it were my mechanic, I definitely would. They were always honest and fair with their pricing. So with my mechanic, yes I would. I guess it would really depend. What proof do they have? Is there a line item on the bill that includes labor? If there is, then no I would not pay. According to their bill, labor was charged. It really depends on what the bill says.
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Post by mikklynn on Apr 8, 2016 20:15:23 GMT
If it was an honest mistake and your bill does not show you were charged for the labor, yes, I would pay it.
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Post by melodyesch on Apr 8, 2016 20:15:37 GMT
Since it seems relevant, this is a dealership repair place that we don't normally go to and most likely won't again. It's an older vehicle on its last legs, lol. I don't see how that's relevant at all. Whether you know them, don't know them, will never again use them, whether the car is on its last legs or a brand new Mercedes, you should pay what you owe. It's moments like these that define what type of people we are. Let me give another example. If you left a $25 dollar item on the bottom of your shopping cart and the cashier didn't see it and failed to look at the mirror thing that show the bottom of the cart so you made it out to the car without paying for it, would you go back and pay for it? You owe for it, whether you made the mistake of not putting it on the belt or the cashier made the mistake for not checking. If it can be proven that it was a glitch (no labor on the bill when obviously they did labor) or they can prove that it takes two hours to fix this and they only charged you 2 minutes, you should pay it.
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Deleted
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May 19, 2024 4:37:05 GMT
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Post by Deleted on Apr 8, 2016 20:18:36 GMT
Thanks for the great feedback so far. Since it seems relevant, this is a dealership repair place that we don't normally go to and most likely won't again. It's an older vehicle on its last legs, lol. With the extra amount, would the bill equal the cost of the estimate? The bill is now slightly more than the estimate.
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Post by hollymolly on Apr 8, 2016 20:28:16 GMT
I'd pay what I owe, which is for the labor that was done on my vehicle. If I were the manager of the repair shop, I would offer a discount for your inconvenience due to our glitch, but I would still expect to be compensated for work done by my business, especially if it were hundreds of dollars. My staff still needs to get paid for their work, glitch or not.
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Deleted
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May 19, 2024 4:37:05 GMT
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Post by Deleted on Apr 8, 2016 20:34:00 GMT
Since it seems relevant, this is a dealership repair place that we don't normally go to and most likely won't again. It's an older vehicle on its last legs, lol. I don't see how that's relevant at all. Whether you know them, don't know them, will never again use them, whether the car is on its last legs or a brand new Mercedes, you should pay what you owe. It's moments like these that define what type of people we are. Let me give another example. If you left a $25 dollar item on the bottom of your shopping cart and the cashier didn't see it and failed to look at the mirror thing that show the bottom of the cart so you made it out to the car without paying for it, would you go back and pay for it? You owe for it, whether you made the mistake of not putting it on the belt or the cashier made the mistake for not checking. If it can be proven that it was a glitch (no labor on the bill when obviously they did labor) or they can prove that it takes two hours to fix this and they only charged you 2 minutes, you should pay it. I thought it was relevant because people were commenting that they'd pay it because they love their mechanic. I was just establishing that this is not a place we usually go nor would again, so no trust or loyalty has been built - which seemed to be part of the decision-making process for many. Yes, I'd for sure (and have) go back in and pay for something missed in a shopping cart. The difference I see here is that, though the estimate was agreed to, the possibility that it was a recall (free repair) was also discussed. So when the bill was lower and it was paid, it seemed that was what happened. We thought we were done with the transaction and spent the rest of our tax return elsewhere. Paying this is causing a big hardship now (which I realize isn't the mechanic's fault). I equate it to being a service provider myself. If I invoiced a client, they paid, then I realized I forgot to bill for something, I'd eat it. It was my error and I want further business from them so I wouldn't make a big deal of it. I love good karma! Which is why the mechanic has already been paid. I just wondered what the Peas would've done in my situation
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Post by Clair on Apr 8, 2016 20:34:14 GMT
I would do the right thing....
Make sure that you weren't charged for labor - if you weren't - then pay what you owe.
I'm surprised this is even questioned.....
Mistakes happen.
edit to add
you said:
I equate it to being a service provider myself. If I invoiced a client, they paid, then I realized I forgot to bill for something, I'd eat it. It was my error and I want further business from them so I wouldn't make a big deal of it. I love good karma!
What if it was 50 or 100 clients? What about good karma for you? Sounds like you don't want to pay for services you received (if glitch is correct)
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Post by chaosisapony on Apr 8, 2016 20:38:12 GMT
If there is no labor charge on the receipt you got then I would pay it. If there is a labor charge and everything else is in line with what you were told to expect then no I wouldn't.
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Post by compeateropeator on Apr 8, 2016 20:38:30 GMT
If they could show me/prove the error I would pay it.
If they misquoted my estimate by this and it would have made a difference between me having the work done and not then I might try to work a deal with them. But if I was going to get the work done anyways I would pay.
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georgiapea
Drama Llama
Posts: 6,846
Jun 27, 2014 18:02:10 GMT
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Post by georgiapea on Apr 8, 2016 20:39:59 GMT
If you weren't charged for labor on the origin bill, then yes, you owe the shop. If you made an error on an invoice, wouldn't you expect the customer to pay the correct amount?
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Deleted
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May 19, 2024 4:37:05 GMT
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Post by Deleted on Apr 8, 2016 20:40:07 GMT
I would do the right thing.... Make sure that you weren't charged for labor - if you weren't - then pay what you owe. I'm surprised this is even questioned..... Mistakes happen. edit to add you said: I equate it to being a service provider myself. If I invoiced a client, they paid, then I realized I forgot to bill for something, I'd eat it. It was my error and I want further business from them so I wouldn't make a big deal of it. I love good karma! What if it was 50 or 100 clients? What about good karma for you? Sounds like you don't want to pay for services you received (if glitch is correct) I already paid for it. Just threw the question out for discussion
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Post by Clair on Apr 8, 2016 20:47:00 GMT
I'm sorry - it wasn't clear. That you had paid.
I believe you doe the right thing. Good karma to you!
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Post by disneypal on Apr 8, 2016 20:54:23 GMT
If it is a place I go to regularly, I would review my invoice and see if labor is on it. If not, then I would pay it. If labor is listed on the invoice, then I would take the invoice into the shop and show them that I was charged for labor.
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Post by littlemama on Apr 8, 2016 21:21:30 GMT
With the extra amount, would the bill equal the cost of the estimate? The bill is now slightly more than the estimate. Then I might offer the amount that would put it up to the estimate, but be prepared to pay it all.
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iluvpink
Pearl Clutcher
Posts: 4,291
Location: Michigan
Jul 13, 2014 12:40:31 GMT
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Post by iluvpink on Apr 8, 2016 21:23:40 GMT
Just curious, how long did it take them to notice the mistake and let you know you had been under charged?
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Post by **GypsyGirl** on Apr 8, 2016 21:40:35 GMT
paid bill which was less than estimate (figured it was a recall repair, which had been discussed as possibility at time of drop-off) I view it as your responsibility to clarify any difference in charges at the time you paid the bill. Since there was a discrepancy, you should have spoken up then and asked why there was a difference. Personally, I would pay the bill.
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Post by cade387 on Apr 8, 2016 21:52:25 GMT
was it in fact a recall repair? if so, it should have been less than the estimate regardless. I wouldn't have offered to pay more than the estimate though. I would have asked them to meet me part way.
But it sounds like you are saying it was a recall and it was still higher than your estimate which doesn't make sense.
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Post by maryland on Apr 8, 2016 22:00:16 GMT
I think I would complain to the manager, but pay it. If they did the work and fulfilled their side of the transaction, I would feel that I needed to fulfill my side and pay for the work that was completed. I have plenty of friends who would disagree with me, but it's happened before and that's how I handled it. I agree! Is the amount they want to charge you pretty much what they gave you in the estimate? If it's a lot more, I would talk to them about just paying what the estimate was.
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Post by workingclassdog on Apr 8, 2016 22:25:18 GMT
It would depend, but the snarky side of me would say tough. Would they be offering you a refund if they overcharged you? I seriously doubt it. But again, it would depend on other factors and edited to add, I would pay up to the agreed amount only.
Definitely I wouldn't have paid more over the estimate they gave ya though.
I once took my car in for an estimate only to see how much something would cost to repair. Made it clear NOT to do the repair but just to see how much because I only had so much I could spend on it. I left my car there for a 1/2 day or so, came back and they told me it was all fixed. Oh no... I specifically made it clear not to repair it. It was only an estimate.... the guy remembered and said, yeah they wer not supposed to fix it...so no charge for me that day.
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Post by lisacharlotte on Apr 8, 2016 22:27:47 GMT
I would only pay up to the cost of the estimate. Anything above the estimate the shop needs to get permission before performing the work. So, anything over, their loss.
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