Deleted
Posts: 0
Apr 28, 2024 5:35:52 GMT
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Post by Deleted on Jun 29, 2016 21:10:54 GMT
Anyone not get theirs? My DD has not gotten hers but it was paid for... 😢 she just told me today.
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LeaP
Pearl Clutcher
Posts: 3,939 
Location: Los Angeles, CA where 405 meets 101
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Post by LeaP on Jun 29, 2016 22:14:31 GMT
Not an Ipsy subscriber, but the switch from Amex to Citbank by Costco has made several of our autopays fail.
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Post by JustKim on Jun 29, 2016 22:22:10 GMT
they email a tracking code. has she tracked it?
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Post by doxiesx3 on Jun 29, 2016 22:26:19 GMT
My dd's arrived and the Beach spray had opened and drained out completely, ruining the bag and everything in it. I contacted them thru the Contact Us email and within minutes, had a response and a tracking number for the new bag. Excellent customer service! I would try sending them a message after you attempt to track the package.
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Post by Eddie-n-Harley on Jun 30, 2016 0:04:33 GMT
Anyone not get theirs? My DD has not gotten hers but it was paid for... 😢 she just told me today. Check her tracking, and then send ipsy care a message if it tells you nothing helpful. However, based on what people are posting on facebook, my guess is that they misplaced a batch of them-- MULTIPLE people have been posting about how their tracking just says label created back on June 6th or so, and then NOTHING. Ipsy was responding to them with "oh, don't worry it's on its way sometimes the tracking doesn't update" but in my experience, while it might not update at ONE hand-off spot, the odds of it not updating at ANY of them is slim to none. It makes me suspect that a whole batch of them was missed for a pickup. No one really updates on their complaints on facebook, so I don't know if they resolved it or not. If for some reason they can't help her out at all, I have an extra June bag, a colourpop eyeliner, and the urban decay shadow I could send you for her. |
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Deleted
Posts: 0
Apr 28, 2024 5:35:52 GMT
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Post by Deleted on Jun 30, 2016 0:07:52 GMT
I used the tracking and it says it was delivered on the 14th. It usually fits in the mailbox, maybe it was left out and taken. Checking with my husband to make sure he didn't receive it... 😊
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Post by Eddie-n-Harley on Jul 1, 2016 2:33:41 GMT
I used the tracking and it says it was delivered on the 14th. It usually fits in the mailbox, maybe it was left out and taken. Checking with my husband to make sure he didn't receive it... 😊 Did you find it? If not, I'd still email Ipsy. It sounds like they often replace stolen bags (when people report they were marked as delivered but they are nowhere to be found). |
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