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Post by wonderwoman on Oct 1, 2016 23:14:01 GMT
So I placed an order from an online store that I have seen mentioned by one of my favorite Youtubers. They were having an amazing 45% off deal... So after 2 weeks I got my package in the mail an found out they sent me 2 wrong items.. So I sent them an email and they did not reply, so I contacted paypal...
Now I get an email from the store telling me to mail the entire order back and they will refund my money.
Well Hello~ they want me to pay for return shipping on there mistake...
Rant over ~
OMG.. Now the owner is email me telling me I am causing her problem because I filed a paypal claim and blaming me !
I didn't pack the order !!!
I told her I am not paying $9 to send back the entire order .. she doesn't feel it is fair that it will cost money out of her pocket.. This Is truly the most bizarre shopping experience... Even telling me that I have caused her not to be able to pay her rent !!!
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Post by mikklynn on Oct 1, 2016 23:16:42 GMT
That is really crappy service. I would not be so kind as to not mention the store's name.
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Post by wonderwoman on Oct 1, 2016 23:29:41 GMT
That is really crappy service. I would not be so kind as to not mention the store's name. I was thinking they would say mail the 2 wrong items ( which were 2 Packs of Thickers) back and they would replace them.. not "return your entire order" |
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Deleted
Posts: 0
May 6, 2024 10:55:09 GMT
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Post by Deleted on Oct 1, 2016 23:41:46 GMT
Wow that stinks!
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Post by mom on Oct 2, 2016 0:13:30 GMT
Thats just crazy.
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Post by quinmm14 on Oct 2, 2016 0:35:06 GMT
Oh hell no! They mail you the correct items and tell you to keep the other items cause it's way too much of a hassle to return them. That's what you call good customer service. Can you tell this is a sore spot with me?  |
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,877
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 2, 2016 0:36:23 GMT
What store was it? I think we'd all appreciate the heads up so we avoid them like the plague.  |
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Post by anniefb on Oct 2, 2016 1:14:29 GMT
That's ridiculous. It was their error - they should just mail you the correct items and tell you to keep the others for your trouble. Or at the very least, send a return label.
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Post by anniefb on Oct 2, 2016 1:34:39 GMT
Just read your update. I'd keep going with my Paypal claim. Totally ridiculous attitude from the seller.
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Post by Night Owl on Oct 2, 2016 5:43:41 GMT
Even telling me that I have caused her not to be able to pay her rent !!! LOL! Not laughing at you but that she can't pay her rent because of your order? She must really have a slim profit margin.  I don't blame you for ranting! |
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Post by wonderwoman on Oct 2, 2016 7:06:58 GMT
Even telling me that I have caused her not to be able to pay her rent !!! LOL! Not laughing at you but that she can't pay her rent because of your order? She must really have a slim profit margin. I don't blame you for ranting! Because I filed a paypal claim .. I don't know if they freeze the account or what happens.. All I know is I will be surprised if she stays in business long with this kind of CS... |
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kitbop
Pearl Clutcher
Posts: 4,384 
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Post by kitbop on Oct 2, 2016 12:31:05 GMT
 This is bizarre! All you wanted is what you ordered and paid for... I'd be harsher on her than you are being! I know it's hard to be a small business owner, but don't blame the customer who got the wrong stuff!
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,877
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 2, 2016 12:45:04 GMT
LOL! Not laughing at you but that she can't pay her rent because of your order? She must really have a slim profit margin. I don't blame you for ranting! Because I filed a paypal claim .. I don't know if they freeze the account or what happens.. All I know is I will be surprised if she stays in business long with this kind of CS... I doubt she'll be in business much longer either. That's horrible. |
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Oct 2, 2016 12:47:09 GMT
How ridiculous to give a customer a hard time for their own mistake.
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Post by scrapaddict702 on Oct 2, 2016 14:03:22 GMT
I would love to know where so I never shop there!
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Deleted
Posts: 0
May 6, 2024 10:55:10 GMT
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Post by Deleted on Oct 2, 2016 14:06:22 GMT
Wow 45% off is pretty steep. Like, going-out-of-business-steep. I'd say they were already on their way. Sorry for your hassle.
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Post by mom on Oct 2, 2016 14:41:57 GMT
dude. Whats this stores name so I can avoid it?
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Post by scrapaddict702 on Oct 2, 2016 15:43:16 GMT
Was it from someone named Aimee Sullivan by chance? That is one woman I will never do business with again. Her practices were way worse than this, though. 40% off sale...sent me about half of what I ordered and charged me about triple the actual cost for shipping. Then took like 3 weeks to put the package in the mail after insisting it had been mailed and there was nothing she could do if the PO hadn't gotten it. Her justification was 'well, it was on sale.' Never got the missing items and filed a claim with paypal who refunded me directly instead of going after her because of my good standing.
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nicolep
Drama Llama
Posts: 7,080
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Post by nicolep on Oct 2, 2016 16:34:53 GMT
Oh my gosh, this sounds bad! Soooo sorry!
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Post by acd on Oct 2, 2016 16:36:26 GMT
For add-ons, I recently started ordering from scrapbook.com.
I'm impressed. My orders have arrived fast, well packaged and completely accurate (including packing slip). Why oh why didn't SC ever use packing slips?
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Post by anniefb on Oct 2, 2016 18:56:44 GMT
For add-ons, I recently started ordering from scrapbook.com. I'm impressed. My orders have arrived fast, well packaged and completely accurate (including packing slip). Why oh why didn't SC ever use packing slips? I've always had great service from Scrapbook.com as well. |
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Post by wonderwoman on Oct 2, 2016 18:57:40 GMT
For add-ons, I recently started ordering from scrapbook.com. I'm impressed. My orders have arrived fast, well packaged and completely accurate (including packing slip). Why oh why didn't SC ever use packing slips? I love Scrapbooks.com I also love BlueMoonScrapbooking.com and have never had a problem... |
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Post by wonderwoman on Oct 2, 2016 19:05:53 GMT
Wow 45% off is pretty steep. Like, going-out-of-business-steep. I'd say they were already on their way. Sorry for your hassle. Thanks. That is what I was thinking.... |
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Post by Night Owl on Oct 2, 2016 20:17:10 GMT
I swear by 'A Cherry On Top' (otherwise known as ACOT) and Scrapbook.com, I have placed more orders than I want to admit with both places and never had a problem. Hope you get this resolved. |
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Post by gigi333 on Oct 2, 2016 20:39:09 GMT
I buy an embarrassing amount at scrapbook.com, and I have to make all orders under 30 dollars to keep under customs threshold so I've made a ridiculous amount of orders
I have only had two issues, once I got a parcel of Tim hotlz products instead of an order of doodlebug and when I contacted them the customer service was fantastic, and they not only sent me out new products within an hour they had also tracked down the person who had gotten my order and sent their new order as all without them even having contacted them yet.
And one product that was crate paper rubber pieces that were missing bits of detail and they straight away refunded my money.
They have fantastic customer service
I just couldn't recommend them enough
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FurryP
Drama Llama
To pea or not to pea...
Posts: 6,966
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Oct 2, 2016 23:13:18 GMT
dude. Whats this stores name so I can avoid it? Yeah wonderwoman, we don't want to bad mouth it, we just want to stay away from that store. Really. Save |
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Deleted
Posts: 0
May 6, 2024 10:55:10 GMT
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Post by Deleted on Oct 2, 2016 23:57:17 GMT
dude. Whats this stores name so I can avoid it? Yeah wonderwoman , we don't want to bad mouth it, we just want to stay away from that store. Really. SaveYes wonderwoman do tell. It has been a long standing Pea Policy to let fellow peas know who to avoid.  |
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Post by wonderwoman on Oct 3, 2016 0:38:39 GMT
The Ink Road drama continues... I had to block her from my email.. she continues to email telling me I am wrong for contacting paypal... and that I was a scammer...
Hello.. I paid .. she didnt deliever. Who is scamming who???... geez...
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Post by myboysnme on Oct 3, 2016 0:46:17 GMT
The Ink Road drama continues... I had to block her from my email.. she continues to email telling me I am wrong for contacting paypal... and that I was a scammer... Hello.. I paid .. she didnt deliever. Who is scamming who???... geez... This seller has no idea what she has unleashed. She must be desperate, as in closing down desperate because she has no fear of providing bad customer service. You gotta do what you gotta do. If you got your money back from paypal be sure to let them know she is bothering you and then move on and don't look back. Off to look up Ink Road....... |
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Post by quinmm14 on Oct 3, 2016 1:17:32 GMT
That name sounds familiar, was she that chick that got into a huge war of words on IG or her blog or somewhere with, I'm thinking it was Christy Tomlinson or someone?
I could be wrong, it just sounded like a name I remembered from somewhere.
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