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Post by anonrefugee on Nov 26, 2016 19:54:16 GMT
I'm not impressed by her statement about learning to do it on her own.
It's an old concept but successful entrepreneurs learn to let their business grow beyond what they touch. The har part is having an ego that allows it. Hire a specialist, don't anger your customers and fan base!
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Loydene
Pearl Clutcher
Posts: 2,639 
Location: Albuquerque, New Mexico
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Post by Loydene on Nov 26, 2016 20:22:11 GMT
2 1/2 months .... I purchased on September 16.
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Post by anniefb on Nov 26, 2016 20:27:41 GMT
2 1/2 months .... I purchased on September 16. That's ridiculous. SaveSave |
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lancene
Junior Member
Posts: 63
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Post by lancene on Nov 28, 2016 17:34:03 GMT
I am the farthest thing from a fangirl, but I am curious. Suppose you signed up and paid for a class from a brick and mortar store, but the store was badly damaged in a fire before the class took place. Would you blame the store owner for a delay in the class presentation while the damage was repaired? I get that this is super inconvenient for those of us who want access to our class materials, but it isn't as if she's withholding them intentionally - her site was damaged and has had to be rebuilt from scratch. I admit I haven't any idea what that entails and I am as anxious as anyone to have it up and running again, but my experience as a customer has been good (much better in fact that similar web-based businesses). I'm willing to give her the benefit of the doubt - remember, every day her site is down she's loosing money so I'm pretty sure she's doing what she can to get up and running.
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Post by QueSeraSera on Nov 28, 2016 17:50:57 GMT
I am the farthest thing from a fangirl, but I am curious. Suppose you signed up and paid for a class from a brick and mortar store, but the store was badly damaged in a fire before the class took place. Would you blame the store owner for a delay in the class presentation while the damage was repaired? I get that this is super inconvenient for those of us who want access to our class materials, but it isn't as if she's withholding them intentionally - her site was damaged and has had to be rebuilt from scratch. I admit I haven't any idea what that entails and I am as anxious as anyone to have it up and running again, but my experience as a customer has been good (much better in fact that similar web-based businesses). I'm willing to give her the benefit of the doubt - remember, every day her site is down she's loosing money so I'm pretty sure she's doing what she can to get up and running. If the store owner was online posting about learning how to build a brick and mortar building from the ground up instead of hiring a contractor, then yes I would also blame the store owner for the delay. If she is rebuilding the website herself, then yes the delay is on her IMO. This is a BUSINESS and people paid money for products they don't have. Her first priority should be making it right instead of learning IT. |
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Post by sleepingbooty on Nov 28, 2016 17:57:44 GMT
I am the farthest thing from a fangirl, but I am curious. Suppose you signed up and paid for a class from a brick and mortar store, but the store was badly damaged in a fire before the class took place. Would you blame the store owner for a delay in the class presentation while the damage was repaired? I get that this is super inconvenient for those of us who want access to our class materials, but it isn't as if she's withholding them intentionally - her site was damaged and has had to be rebuilt from scratch. I admit I haven't any idea what that entails and I am as anxious as anyone to have it up and running again, but my experience as a customer has been good (much better in fact that similar web-based businesses). I'm willing to give her the benefit of the doubt - remember, every day her site is down she's loosing money so I'm pretty sure she's doing what she can to get up and running. She could get a simple website running,just an access portal for customers who have paid and are waiting for the delivery of the product they purchased over two months ago. This solution is the fairest, easiest and best one in terms of one's business rep. It's nothing fancy but losing loyal customers' future business is the worse approach to the scrapbook industry tier she is in. Also, it doesn't take a month to get a website built again. Not if you hire someone to help you out as soon as the damage happens. Nope. Should've gotten professional help straight away (or, you know, in the days following the issue) and made it a plan to relaunch her new website with a big sale to reattract the old (and waiting) customers for Black Friday. Bad business move overall. In classic Internet phrasing: would not buy. |
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sophikins
Full Member
Posts: 239
Aug 30, 2014 15:12:27 GMT
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Post by sophikins on Nov 29, 2016 2:21:52 GMT
I am the farthest thing from a fangirl, but I am curious. Suppose you signed up and paid for a class from a brick and mortar store, but the store was badly damaged in a fire before the class took place. Would you blame the store owner for a delay in the class presentation while the damage was repaired? If I had PAID for a class at a brick and mortar store and it was delayed for months because of a fire, yes I would expect my money back. Or if I placed an order for product and it was not delivered because of a fire, I would also expect my money back. If I buy a class which is advertised as lifetime access and more than TWO months goes by without access, that is too much. As someone above said, we should not have to wait for her full, fancy new site to be built, just provide an access portal for those who have already paid for those classes. If she wants to have any of us as repeat customers I hope she will offer a credit towards another class. I have bought MANY classes from her, and this month, particular Thanksgiving weekend, was when I had time to work on those classes. Once you starting taking money from people it becomes a business and a certain level of professionalism is expected. That is part the responsibility that comes with making money from customers. |
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Renee
Junior Member
Posts: 89
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Post by Renee on Nov 30, 2016 1:11:58 GMT
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sophikins
Full Member
Posts: 239
Aug 30, 2014 15:12:27 GMT
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Post by sophikins on Nov 30, 2016 1:47:06 GMT
" Just saw this sneak peek from her new website on her YouTube channel. She says it will be up hopefully soon. I wish I could believe this, but not having had access to classes we have paid for is not cool. I love her teaching, but this has been unacceptable customer service. Here is her Facebook post from October 28; "Serious happiness going on right now. Not much left to do on the new site. Will hopefully be back up the second week of November." Should we believe her new claim more than the one she made in October? |
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JustTricia
Pearl Clutcher
Posts: 2,829
Location: Indianapolis
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Post by JustTricia on Nov 30, 2016 1:56:31 GMT
I am the farthest thing from a fangirl, but I am curious. Suppose you signed up and paid for a class from a brick and mortar store, but the store was badly damaged in a fire before the class took place. Would you blame the store owner for a delay in the class presentation while the damage was repaired? I get that this is super inconvenient for those of us who want access to our class materials, but it isn't as if she's withholding them intentionally - her site was damaged and has had to be rebuilt from scratch. I admit I haven't any idea what that entails and I am as anxious as anyone to have it up and running again, but my experience as a customer has been good (much better in fact that similar web-based businesses). I'm willing to give her the benefit of the doubt - remember, every day her site is down she's loosing money so I'm pretty sure she's doing what she can to get up and running. You're comparing apples to oranges when you compare an online store to a brick and mortar. A more reasonable comparison is Netflix or your cable company. You pay for a service to enjoy in your own home on your own schedule. If service goes down for more than a day, then I absolutely would want compensation, credit off my next bill. Down for two months? I would want either both months completely refunded or what I would expect is for them to figure out a workaround so I can access the service they promised me. If they couldn't, there's a pretty good chance that when the service finally does start working again, I would never use them again and would tell my friends and family of the issues and warn them off, too. Edited to add ~ and if I found out they were advertising sales (with a workaround) instead of taking that time to work on the existing issue, I would dispute my credit card then and there. |
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nylene
Drama Llama
Posts: 6,472
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Post by nylene on Nov 30, 2016 2:29:40 GMT
Hopefully soon?  Not very professional, I'm afraid. |
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on Nov 30, 2016 3:03:36 GMT
"hopefully, soon" ... not very encouraging, I'd say.
And -- all these changes seem to be only cosmetic -- and really not much I'm interested in -- a progress bar and a star when completed .. BFD.
The sales she was making -- with a workaround -- were mostly for physical product -- her stamps. I did see that she answered queries and emailed some people digital products with payment being made through PayPal. So ... yes -- she was selling different product (and some similar digital products), advertising how much stock etc was left on her Facebook page ... and waiting for someone to "help" her with the "things she didn't know how to do"....
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Post by mom on Nov 30, 2016 4:12:10 GMT
I don't have a dog in this fight - but I can assure you I will never buy from her after the way this has been handled.
If you are going to throw yourself into a business that sells classes and digital elements then you best make sure you can handle the technical aspects of it all. To not do so is not acceptable.
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Renee
Junior Member
Posts: 89
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Post by Renee on Nov 30, 2016 13:21:07 GMT
I agree with all of you! I'll believe it when I see it. Unfortunately, it's now a super busy season and I don't have time for my classes. Maybe it will be up in January when things slow down...
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sophikins
Full Member
Posts: 239
Aug 30, 2014 15:12:27 GMT
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Post by sophikins on Dec 1, 2016 23:57:16 GMT
It is now December 1 and her website STILL says: "Coming November 2016"
Not the way to run a business.
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Post by Night Owl on Dec 2, 2016 2:06:39 GMT
She has been around forever, she is good friends with Lisa Bearnson so she knows how this works. You would think she would be more professional.
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sophikins
Full Member
Posts: 239
Aug 30, 2014 15:12:27 GMT
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Post by sophikins on Dec 7, 2016 15:35:11 GMT
Here it is, the end of the first week in December, and it her side is STILL not up. As I said before, I could understand a few days, but months of no access to the classes we have already paid for is just plain wrong. This is a business, not a hobby or spare time thing where she is volunteering her time.
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Post by elegantsufficiency on Dec 7, 2016 15:41:02 GMT
She's chatting on FB too, but the last post I read prompted a comment that the reader couldn't find a link to buy stuff from. A strange way to run a business, isn't it?
I found her Silhouette classes useful and bought a couple I refer to from time to time, but I wasn't quite so happy with the first of the short, weekend classes she created recently, which appeared rushed and incomplete when launched and contained quite a few errors. As a customer, I don't expect to be buying the beta version, where I need to report glitches and omissions but the full, tried and tested product. Disappointing from someone whose classes I'd previously recommended.
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sophikins
Full Member
Posts: 239
Aug 30, 2014 15:12:27 GMT
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Post by sophikins on Dec 7, 2016 15:49:31 GMT
She has responded to Facebook messages about her frustration with her IT person. I personally do not know what it takes to "fix" or "create" a website, but it seem that it should be faster than months and months in this day and age, at least to make a way for us to access our previously purchased classes without all the "bells and whistles" of a fancy website. That stuff is just icing on the cake, in my opinion, and doesn't make up for poor customer service to people who have already bought your product.
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Post by mom on Dec 7, 2016 19:12:03 GMT
So does she realize that this thread is here? That people are really upset?
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loco coco
Pearl Clutcher
Posts: 2,662
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Post by loco coco on Dec 7, 2016 20:07:53 GMT
I don't have a dog in this fight - but I can assure you I will never buy from her after the way this has been handled. If you are going to throw yourself into a business that sells classes and digital elements then you best make sure you can handle the technical aspects of it all. To not do so is not acceptable. same here, I didnt pay for her classes but I definitely won after reading this thread |
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Post by anonrefugee on Dec 10, 2016 21:57:37 GMT
I hate to see the small shops disappear, but also hate to see someone do this to their customers. And prospective customers, as witnessed here.
I've missed one vacation week, and couldn't get some files I'd bought in anticipation of fall / holiday crafting. In the end she's only hurt herself.
Snark: maybe the new skills she's developing will lead her to a new career in web design? Not that anyone can recommend her project management or timeliness.
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sophikins
Full Member
Posts: 239
Aug 30, 2014 15:12:27 GMT
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Post by sophikins on Dec 11, 2016 0:20:12 GMT
What REALLY annoys me is that the website STILL says "coming in November 2016". At least have the courtesy to provide an accurate update to your customers!!!
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nylene
Drama Llama
Posts: 6,472
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Post by nylene on Dec 16, 2016 23:20:21 GMT
2 1/2 months .... I purchased on September 16. As of today, it is 3 months. I thought I would make some Jingle All the Way gifts and was hoping her site would be up so I could buy the cut file. I'm glad I'm not waiting for Class info that I purchased 3 months ago. Save |
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on Dec 17, 2016 0:40:01 GMT
Which file do you want nylene ?? Do you know the name? |
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Post by anonrefugee on Dec 17, 2016 4:29:49 GMT
What REALLY annoys me is that the website STILL says "coming in November 2016". At least have the courtesy to provide an accurate update to your customers!!! Really, is it that hard to change the banner? It's mid December! I haven't seen the Instagram post mentioned on the other thread. I did see her stress eating (Chilis chips) post on her Facebook page though. I must have missed any comment she made showing concern about her customers stress level due to her withholding their classes and files. |
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nylene
Drama Llama
Posts: 6,472
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Post by nylene on Dec 18, 2016 0:03:19 GMT
Which file do you want nylene ?? Do you know the name? I was hoping to buy the cut file of "Jingle All the Way" used in a shadow box with real jingle bells. I didn't buy it last year, but thought if I started early this year I could make a few. I have been checking to see if her website is up yet every day or two. I may just buy one from the Silhouette Store and make them next year. |
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on Dec 18, 2016 3:59:23 GMT
Which file do you want nylene ?? Do you know the name? I was hoping to buy the cut file of "Jingle All the Way" used in a shadow box with real jingle bells. I didn't buy it last year, but thought if I started early this year I could make a few. I have been checking to see if her website is up yet every day or two. I may just buy one from the Silhouette Store and make them next year. I just checked my list of those files I've downloaded .. I don't have that one -- I don't think I purchased that class. Frankly, I was just going to send it to you if I had it -- even tho' I understand that would be "wrong" ... and I know that two "wrongs" don't make a "right" -- but to H E double hockey sticks with *that* ... but my rebellion is stymied! |
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nylene
Drama Llama
Posts: 6,472
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Post by nylene on Dec 19, 2016 3:09:45 GMT
Thanks anyway, Loydene. You are a sweetheart! |
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Post by anonrefugee on Dec 28, 2016 23:46:00 GMT
I don't mean to be a pain, or mean, but has anyone read a new date? I have a few days off and would love to review my classes.
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