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Post by hollymolly on Aug 17, 2014 17:49:48 GMT
I bought some eyeshadow from Sephora yesterday. I bought the individual colors, not a palette, although I did end up getting a free palette case because I bought 3. While I was standing in line with these 3 round things in my hand, one of them (the dark purple) slipped out and hit the hard floor. I really wanted to go back and swap it for another, but I'm pretty sure the cashier saw me and also, it would be wrong.
She went ahead and put the eyeshadows in the case for me after I checked out. When I got home, damn if I didn't drop the case again. This time on my tile counter top, but from a much smaller distance, maybe 2-3 inches. When I opened the case, the purple had a couple of lines in it and a very small piece was ready to fall out. There was purple powder all around that part of the case, but not on the other 2 colors, which were very much intact.
I had planned on this being my travel makeup, which I always pad with cotton or tissue before packing. Once an eyeshadow cracks, though, I can't travel with it anymore because it will get all over the other colors. I thought about moving them back to their individual containers. The 2 that aren't cracked were what I really wanted for work anyway, the purple was just fun and I couldn't resist. Even cracked like it is, it will be fine at home where I can be gentle with it. I'm just worried now that popping them in and out of cases will make those two less stable as well.
So WWTPD? Return it even though it was my fault? Or just pop them out of the case and hope that doesn't make my other colors unstable?
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Post by Sam on Aug 17, 2014 17:53:02 GMT
I wouldn't return it.
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Nink
Pearl Clutcher
Posts: 4,947 
Location: North Idaho
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Post by Nink on Aug 17, 2014 17:54:16 GMT
If it's my own fault, I wouldn't return it.
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Post by ihaveonly1l on Aug 17, 2014 17:56:30 GMT
I wouldn't return it since it was my fault. I had something similar with my Naked palette. It only broke one (of course one I liked and would use) but I just found something else and put it in and while messy, it still "worked".
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Post by farmdpea on Aug 17, 2014 17:59:53 GMT
There are tutorials on YouTube that can show you how to repress a damaged shadow using alcohol.
I wouldn't return it if it broke because of my actions.
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Post by SockMonkey on Aug 17, 2014 18:01:34 GMT
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PrettyInPeank
Pearl Clutcher
Posts: 4,691
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Post by PrettyInPeank on Aug 17, 2014 18:06:53 GMT
I'll be honest and say I would return it. And I would be honest when I did, saying it was brand new and had not been used, and it only dropped 2 inches. I would not, however, return it if I had used a portion of it.
I can't imagine them not taking it back. It's eye shadow, not a dropped $3000 TV. As long as you're honest, I don't see the problem with returning it.
If they turned me away, I'd buy an additional new one, and keep that one for home use.
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Post by chaosisapony on Aug 17, 2014 18:08:35 GMT
No I wouldn't. I don't return things when what is wrong is my fault.
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Post by bluepoprocks on Aug 17, 2014 18:11:38 GMT
I wouldn't return it if I dropped it. That would be my fault.
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Kerri W
Pearl Clutcher
Posts: 3,770
Location: Kentucky
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Post by Kerri W on Aug 17, 2014 18:19:01 GMT
No I would not return an item that I broke.
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Post by Eddie-n-Harley on Aug 17, 2014 18:19:26 GMT
Ordinarily, I would be unlikely to take something back that I was responsible for breaking. However, considering Sephora's policy is that they will accept returns on used makeup-- you've tried it and the color is all wrong on you or you don't like the formula or whatever-- I probably would take it back and exchange it for a solid one. It's not even going to be a blip on their radar.
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tracylynn
Pearl Clutcher
Posts: 4,870
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Post by tracylynn on Aug 17, 2014 18:20:59 GMT
I wouldn't return it if it was my fault either. If I got it home and it was broken and I hadn't dropped it - yes for sure!
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Post by Debbie on Aug 17, 2014 18:23:03 GMT
I would not return it.
Like others have said, it can be 'repaired'.
My daughter, who is really into makeup, has done it successfully.
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Post by hollymolly on Aug 17, 2014 18:27:18 GMT
I will try to repair it! Thanks for that advice!
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anniebygaslight
Drama Llama
I'd love a cup of tea. #1966
Posts: 7,394
Location: Third Rock from the sun.
Jun 28, 2014 14:08:19 GMT
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Post by anniebygaslight on Aug 17, 2014 18:28:18 GMT
It was your fault. It would be dishonest to take it back.
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Post by Jennifer C on Aug 17, 2014 18:29:46 GMT
I wouldn't return it only because I have done a similar repair to my broken shadow like the one linked.
It does work.
The only difference is that I use a dropper because my hand aren't that steady and I would make a mess.
Jennifer
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Post by ihaveonly1l on Aug 17, 2014 18:30:14 GMT
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PrettyInPeank
Pearl Clutcher
Posts: 4,691
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Post by PrettyInPeank on Aug 17, 2014 18:35:56 GMT
It was your fault. It would be dishonest to take it back. How is it dishonest if she tells the truth and they replace it? (No snark intended, just genuinely curious) |
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Post by myshelly on Aug 17, 2014 18:41:56 GMT
I would take it back.
One of the reasons I pay extra to shop at Sephora and Ulta is because of their return policy.
If you have the receipt (and in some cases even if you don't) you can return anything for any reason. Even if you have used it.
I often buy makeup and return it if I don't like it.
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Post by kristi on Aug 17, 2014 18:51:36 GMT
I don't think it is their job to replace it/lose money because you dropped it.
I understand your frustration but they are not responsible.
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styxgirl
Pearl Clutcher
Posts: 3,875
Jun 27, 2014 4:51:44 GMT
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Post by styxgirl on Aug 17, 2014 19:19:48 GMT
I would be mad at myself for being a klutz. And I wouldn't try to return it.
I think I may have to try that broken eyeshadow trick!
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calgal08
Pearl Clutcher
Posts: 2,519
Jun 27, 2014 15:43:46 GMT
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Post by calgal08 on Aug 17, 2014 19:37:57 GMT
No, definitely wouldn't return it. To me that's like buying a set of dishes, dropping one and returning it to the store.
100% your fault - why should the store pay for that?
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Post by miss_lizzie on Aug 17, 2014 19:41:22 GMT
It was your fault. It would be dishonest to take it back. I agree with anniebygaslight. I hope you can fix it. |
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GiantsFan
Prolific Pea
Posts: 8,295
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Aug 17, 2014 20:45:39 GMT
No I wouldn't. I'd either buy a new one or use the broken one. I don't return things that are my fault.
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Deleted
Posts: 0
May 20, 2024 0:37:01 GMT
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Post by Deleted on Aug 17, 2014 21:14:49 GMT
I would never return something that I had broken. It's not right.
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Post by paigewh on Aug 17, 2014 21:26:24 GMT
I wouldn't.
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blueviolet
Shy Member
Posts: 31
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Post by blueviolet on Aug 17, 2014 21:32:05 GMT
I wouldn't return it, since breaking it was my fault. I would repair it with rubbing alcohol like the video link- and just a word of advice- I've used this technique in the past without breaking up the remaining eye shadow. I just poured a bit of rubbing alcohol in to the eye shadow pan and that liquefied the makeup that was left in the pan. Follow the rest of the instructions and it works like a charm.
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caro
Drama Llama
Refupea 1130
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Post by caro on Aug 17, 2014 21:38:10 GMT
It doesn't hurt to take it back and be honest about what happened. All they will do is either replace it or tell you no.
The only way I would take it back is if I were honest about how it broke.
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oldcrow
Pearl Clutcher
Posts: 3,828
Location: Ontario,Canada
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Post by oldcrow on Aug 17, 2014 21:39:25 GMT
No, definitely wouldn't return it. To me that's like buying a set of dishes, dropping one and returning it to the store. 100% your fault - why should the store pay for that?  Makes you wonder why stores end up going out of business. |
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Post by ihaveonly1l on Aug 17, 2014 22:51:36 GMT
Change of topic but I wonder if this method would work on some of my BE eyeshadows. I like the colors but I don't like the loose eyeshadows anymore. I think I'll pick out my least favorite of those I saved and try it.
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Makes you wonder why stores end up going out of business.