edie3
Drama Llama
Posts: 5,476 
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Post by edie3 on Sept 20, 2017 21:41:43 GMT
You bought something on Amazon. Now, you don't actually want it (perhaps you bought it at 3 am while up with the baby or insomnia—no judgement, we've all been there). Now you have to return it. In the grand scheme of online returns, Amazon makes it relatively painless, but now you'll have an additional option that doesn't require finding your nearest UPS store.
Just head to Kohl's, and they'll handle it for you. Yes, the strip mall staple will take your opened Amazon packages and return them for you—for free—without you having to print a label, tape a box shut, or check your nearest UPS location's hours.
The retailer announced today that 82 Kohl's locations will begin accepting Amazon returns starting in October. The program will be first tested at Los Angeles and Chicago area stores.
"We are thrilled to launch this unprecedented and innovative concept, allowing customers to bring in their unpackaged Amazon returns to Kohl's and we will pack them, ship them, and return them to Amazon for free," said Richard Schepp, Kohl's Chief Administrative Officer.
If that's not convenient enough, if you're running in to make an Amazon return, there will also be dedicated parking spaces near the entrance just to expedite the process.
This news comes after Kohl's announced that an Amazon smart home experience will be available in ten of its stores across the Chicago and Los Angeles areas starting in October, and these stores "will have Amazon returns integrated into the overall Amazon experience, located prominently at the front of the store," according to a press release.
Since Amazon's acquisition of Whole Foods was finalized back in August, it is expected that the organic grocery chain will similarly become a return center for Amazon purchases, though no date for that perk has been announced.
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Post by mom on Sept 20, 2017 21:42:34 GMT
I think this is brilliant for Kohls and Amazon.
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Post by peano on Sept 20, 2017 21:44:48 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out.
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luckyexwife
Pearl Clutcher
Posts: 3,067
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Post by luckyexwife on Sept 20, 2017 21:48:07 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out. Our Kohls recently remodeled and moved customer service from the back to the very front of the store. I've done site to store pickup, and they have dedicated parking right up front, I was able to walk in get one I needed and be out in less than 10 minutes. Perhaps they'll do more remodeling on other stores to make it company- wide? |
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Post by baslp on Sept 20, 2017 21:52:08 GMT
I detest having to return anything at Kohl's. the customer service line is long and slow!!
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Post by papersilly on Sept 20, 2017 22:07:50 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out. yeah, i don't trust that the Kohls employees won't mess it up. they were slow enough in the couple of times DH has had a return and god forbid there are returns in line in front of me while i'm dashing in to do an Amazon return. it's just easier for me to drop it off at the local UPS like i've always done. |
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,180
Location: Scotland, Scotland, Scotland
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Post by lesley on Sept 20, 2017 22:11:46 GMT
In the UK, you can return your Amazon parcels at a network of small, local convenience stores. On the Amazon site, you put in your postcode and it tells you which stores are available. There are 4 or 5 within a mile of my house. It is extremely convenient!
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Deleted
Posts: 0
May 18, 2024 21:31:36 GMT
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Post by Deleted on Sept 20, 2017 22:15:35 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out. I wonder if the Kohl's returns will include items that Amazon doesn't offer free return shipping on? If so, this will be a great addition to their return policy. |
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Post by mcscrapper on Sept 20, 2017 22:24:23 GMT
Well.... I got all excited until Kohl's was mentioned. I can't even. Not even to return my midnight insomnia drug-induced stupor purchases. I'll take my chances at the Office Depot
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Post by Just Beth on Sept 20, 2017 22:46:29 GMT
Our Staples takes UPS packages and the line is never more than one person long when I walk in. It's close to my house and super fast and easy. I've never had a good experience with Kohl's service desk. I think ours is still hidden in the back of the store, also.
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Post by crazy4scraps on Sept 20, 2017 23:31:51 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out. Our Kohls recently remodeled and moved customer service from the back to the very front of the store. I've done site to store pickup, and they have dedicated parking right up front, I was able to walk in get one I needed and be out in less than 10 minutes. Perhaps they'll do more remodeling on other stores to make it company- wide? Customer service is in the front of the store at the Kohl's near me too. |
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Post by beanbuddymom on Sept 20, 2017 23:35:54 GMT
That sounds insane. I don't even like going there when I pick up Kohls order online pick up in store merchandise because they're awfully slow. I went to pick things up in April and while they said my order was ready I swear the girl went around the store filling my order when I came to pick it up because it took so long and it wasn't bagged up, she had it in her arms walking in. I can't imagine them trying to coordinate things that need to be returned that don't belong to their store along with the things that they do have. What a nightmare.
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Post by Really Red on Sept 21, 2017 0:12:52 GMT
I am not quite sure why printing a label and sending something back isn't far easier than going to Kohl's??
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Post by Eddie-n-Harley on Sept 21, 2017 1:31:37 GMT
I am not quite sure why printing a label and sending something back isn't far easier than going to Kohl's?? Well, for Amazon's free returns, you can print out a label but you still have to take it to a UPS dropoff point. I can imagine that there are places where Kohl's is more convenient... but not here. The UPS store is much closer, open before I go to work, and never busy. |
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Post by monklady123 on Sept 21, 2017 1:45:09 GMT
Well, since I don't have a Kohl's anywhere near me I guess I'll still go to the UPS store. Although if I had a Kohl's store near me I'd still rather do UPS I think, instead of having to stand in line at Kohl's. Target's customer service line, for example, is always backed up. At the UPS store, which is 5 minutes from my house, I just run in, toss the box in their direction, say thank you, and run out. lol
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georgiapea
Drama Llama
Posts: 6,846
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Post by georgiapea on Sept 21, 2017 1:57:40 GMT
But to activate a return you only have to go on line and request that it be picked up. UPS comes and gets it. All you really have to do is tape up the box.
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Post by bothmykidsrbrats on Sept 21, 2017 2:57:16 GMT
My Kohl's looks like closing time on Christmas Eve wrecked, every damn day. You couldn't pay me to go into Kohl's.
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Gravity
Pearl Clutcher
Posts: 3,229
Jun 27, 2014 0:29:55 GMT
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Post by Gravity on Sept 21, 2017 3:04:49 GMT
My Kohl's looks like closing time on Christmas Eve wrecked, every damn day. You couldn't pay me to go into Kohl's. I made the mistake of going to Kohl's last week. This is the perfect description of how the store looked. It was just one big hot mess. |
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Post by crittsmom on Sept 21, 2017 3:33:01 GMT
Since I've never returned anything to Amazon, but I don't mind going to Kohls, CS is up in front and they are pretty speedy. UPS would be fine too, they are just down the street.
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Post by honeyb on Sept 21, 2017 4:27:04 GMT
It may be because we live in the Seattle area (Amazon HQ) but there are return lockers at every grocery and convenience store around here. You sign up for a return online and get a code. Go to the lockers, enter the pin, and an appropriate sized locker opens. Put your return in, and your refund is usually processed same day. Pretty convenient!
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Post by refugeepea on Sept 21, 2017 4:35:24 GMT
The UPS store and Kohls are both slow where I live. At least there's more options. The Kohls closest to me is not gross at all.
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Post by liya on Sept 21, 2017 11:37:47 GMT
It may be because we live in the Seattle area (Amazon HQ) but there are return lockers at every grocery and convenience store around here. You sign up for a return online and get a code. Go to the lockers, enter the pin, and an appropriate sized locker opens. Put your return in, and your refund is usually processed same day. Pretty convenient! That sounds pretty awesome! |
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Post by lisae on Sept 21, 2017 11:58:26 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out. Mine is the same way, plus it is further away than UPS; however, if I don't have to pay the shipping it might make it worth it depending on the item. Usually I just make sure I'm really certain of what I want from Amazon. So offering a free return policy makes it more likely I'll take a chance on something like clothing that I normally wouldn't consider buying on Amazon. |
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,842
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Post by peppermintpatty on Sept 21, 2017 14:28:43 GMT
While that is a good idea in theory, Kohl's puts their returns in the part of the store that is furthest away from the entrance. Mine put it upstairs and completely on the other side of the store. I could walk to the Post Office faster than it would take me to drive there, find a space and schlepp all the way up to the returns desk only to have to wait behind people who are arguing why they should be able to return something or why they are only getting so much back on an item when they paid some other amount. For big items that are costly to return, I would consider it but otherwise, probably not.
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Post by anonrefugee on Sept 21, 2017 15:04:08 GMT
I think this is brilliant for Kohls and Amazon. I agree, although I'm not sure I'll use it! There's a UPS drop off near me, and a second before I reach Kohl's. |
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Post by *KAS* on Sept 21, 2017 15:06:54 GMT
While that is a good idea in theory, Kohl's puts their returns in the part of the store that is furthest away from the entrance. Mine put it upstairs and completely on the other side of the store. I could walk to the Post Office faster than it would take me to drive there, find a space and schlepp all the way up to the returns desk only to have to wait behind people who are arguing why they should be able to return something or why they are only getting so much back on an item when they paid some other amount. For big items that are costly to return, I would consider it but otherwise, probably not. I'm sure this depends on location. I've never even seen a Kohl's that is multi-level. I shop in 2 Kohls primarily - in one it's in the back, in the other it's right inside the front door. One is also in the same shopping center as Target, so it's pretty convenient for me!  It will be more convenient (for me) when they put lockers in Whole Foods though. |
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Post by papercrafteradvocate on Sept 21, 2017 15:06:55 GMT
We have an Amazon "store" pick up place here. I wouldn't go to Kohls to do that!!
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Post by bianca42 on Sept 21, 2017 15:10:24 GMT
Kohl's? No thank you. Their customer service area is at the way way back of the store and painfully slow. I'd rather go to UPS or post office, both of which are easy in/easy out. Our Kohls recently remodeled and moved customer service from the back to the very front of the store. I've done site to store pickup, and they have dedicated parking right up front, I was able to walk in get one I needed and be out in less than 10 minutes. Perhaps they'll do more remodeling on other stores to make it company- wide? Mine did this recently too. In and out...I love it. |
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Post by Patter on Sept 21, 2017 15:53:33 GMT
I am not quite sure why printing a label and sending something back isn't far easier than going to Kohl's?? Well, for Amazon's free returns, you can print out a label but you still have to take it to a UPS dropoff point. I can imagine that there are places where Kohl's is more convenient... but not here. The UPS store is much closer, open before I go to work, and never busy. Same here. My UPS is right down the street. Kohl's is across town. I rarely go over there. UPS is much easier for me. |
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smartypants71
Drama Llama
Posts: 5,710
Location: Houston, TX
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Post by smartypants71 on Sept 21, 2017 16:14:17 GMT
The nearest Kohl's is 5 miles away which in Houston is a minimum of 1/2 hour on a good day. I'll stick w/UPS or buyers remorse and keep whatever I bought.
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