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Post by scrapsuzy on Sept 11, 2014 3:03:43 GMT
I have ordered from 3rd party sellers on Amazon many times. Recently I ordered a black & white shower curtain that I couldn't find anywhere else ( this one, and that's the color I'm painting, too.) I received it on time, early even. But then I got this email from the seller: Besides the fact that I really, REALLY don't like being contacted to leave feedback (never have been before, except by Amazon directly, not the 3rd party seller), this was the most poorly written email I have ever received from a business. Very unprofessional, and the email alone would make me hesitant to order from them again. Even if English isn't their first language (which was my second thought, giving them the benefit of the doubt), it is still awful. My dh thinks I'm unreasonable to think that way, so I told him I'd ask the Peas.  |
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GiantsFan
Prolific Pea
Posts: 8,294
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Sept 11, 2014 3:25:06 GMT
I would ignore and leave appropriate feedback. I've received similar emails to this many times from ebay and Amazon 3rd party sellers.
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Post by chaosisapony on Sept 11, 2014 3:28:00 GMT
I got an email like that a couple of weeks ago from a third party seller on Amazon. Mine was written better at least but I still don't like the solicitation of feedback. It's Amazon, if I wanted to deal with feedback I would shop on ebay.
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Post by kenziekeeper on Sept 11, 2014 3:35:08 GMT
This may be harsh, but I would comment on that email in my feedback... Maybe even copy and paste it. It's bad enough to sway me not to order from them, even with English as a second language taken into consideration.
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Post by andreasmom on Sept 11, 2014 3:35:48 GMT
I got a similar email explaining that feedback is super important now because Amazon changed the Marketplace metrics and now if you don't get 100% positive they get penalized somehow. It was clearly explained by the seller. I wish i had kept it to copy it here.
I agree, if i want to deal with feedback i'll use ebay, however it takes 30 seconds to leave feedback. So i did.
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Post by ametallichick on Sept 11, 2014 3:45:12 GMT
I've never received a plea for feedback from a third-party seller.
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Post by Eddie-n-Harley on Sept 11, 2014 5:04:20 GMT
Personally, as soon as someone emails me and asks me to leave feedback, I absolutely won't, although I don't mind if there's a note tucked in with the invoice in my package.
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Post by scrapsuzy on Sept 11, 2014 5:08:42 GMT
This may be harsh, but I would comment on that email in my feedback... Maybe even copy and paste it. It's bad enough to sway me not to order from them, even with English as a second language taken into consideration. I tried to copy and paste it, but it was too long for the comments box. So I just basically said that I didn't like being asked for feedback, that it was poorly written etc. But I did mention that the product was as expected and received before I expected it. I gave them 3 stars for that. |
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Post by bc2ca on Sept 11, 2014 5:26:21 GMT
First, I love the shower curtain and paint color. Second, I think it is obvious that English is the second language of the vendor and that is irrelevant to the service received. They sent you what you ordered, ahead of when promised, so I'm not seeing what is so unprofessional in this email that I would not order from them again.  Generally I don't give feedback on Amazon purchases, but I didn't realize they had changed how third party companies are rated based on feedback, so I will rethink that next time I order. |
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Post by Marina on Sept 11, 2014 5:34:41 GMT
I would rate based on the product and prompt and careful delivery. I wouldn't harm their business based just on this message. Otherwise simply don't rate it.
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Deleted
Posts: 0
May 16, 2024 15:57:03 GMT
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Post by Deleted on Sept 11, 2014 6:08:54 GMT
I rate feedback strictly on 1)was the item as advertised, 2) did it ship on time and arrive in good condition (proper packaging)
I think it unfair to ding them for asking for feedback and content of emails. Amazon is rating them on whether or not to continue allowing them to sell through amazon. If you like their stock and prices you have an interest in keeping them available as a seller.
eta: if the email "text speak" really bugs you then contact the seller about that. It is possibly someone running a business through their phone.
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anniebygaslight
Drama Llama
I'd love a cup of tea. #1966
Posts: 7,394
Location: Third Rock from the sun.
Jun 28, 2014 14:08:19 GMT
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Post by anniebygaslight on Sept 11, 2014 6:12:44 GMT
It is the use of 'u' instead of 'you' that would be getting my back up, more than anything else. I can understand why a fledgling business would want to get as much positive feedback as possible, but the use of text speak in what is in fact a professional communication, is horrendous in my personal view.
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NoWomanNoCry
Drama Llama
Posts: 5,856 
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Post by NoWomanNoCry on Sept 11, 2014 6:15:57 GMT
I rate feedback strictly on 1)was the item as advertised, 2) did it ship on time and arrive in good condition (proper packaging) I think it unfair to ding them for asking for feedback and content of emails. Amazon is rating them on whether or not to continue allowing them to sell through amazon. If you like their stock and prices you have an interest in keeping them available as a seller. eta: if the email "text speak" really bugs you then contact the seller about that. It is possibly someone running a business through their phone. I agree. ^^^ Now I can see leaving negative feedback if they kept flooding you with emails pleas for feedback..but 1 email? I'd blow it off. |
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Deleted
Posts: 0
May 16, 2024 15:57:03 GMT
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Post by Deleted on Sept 11, 2014 11:33:45 GMT
I honestly don't mind these emails, they remind me to leave feedback, which otherwise I would forget to do. I think it's a small thing to do for someone (if I was happy with the product/service). Also, I probably wouldn't read it closely enough for the grammar to bother me - I would just see the first few words and think, "oh yeah, let me go do that." The last time I got stuff from Amazon one of the sellers contacted me and I clicked on the link - it was super easy, and it brought up a bunch of other recent purchases so I could leave feedback for them to. I felt like I'd released a little bit of good karma into the world. Definitely not the least productive thing I did on the internet that day, LOL.
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georgiapea
Drama Llama
Posts: 6,846
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Post by georgiapea on Sept 11, 2014 13:32:50 GMT
I either leave feedback or I don't. I got a request for feedback the day my Rumba arrived and thought "I haven't even had time to plug it in yet, you're jumping the gun", wouldn't be what they wanted.
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blue tulip
Pearl Clutcher
Posts: 2,985
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Post by blue tulip on Sept 11, 2014 13:59:20 GMT
So you ordered a product you couldn't find anywhere else, it met your expectations for quality and exceeded your delivery expectations by coming early, and you gave them a 60/100% rating? because of one email, which tho the grammar and spelling left something to be desired, it was polite? feedback is really important to sellers there and on other sites like etsy. we need it to improve our search results and better our business's standing in rankings. so often people just simply forget, so sending a polite reminder, ONCE, is not out of the normal practice of business (even Amazon itself does it). especially if the shop is newer and those feedback ratings are very important and needed. they didn't harm you, they didn't mislead you or send you an inferior product, but you give them a rating as if they did. way to reward them for carrying that hard to find product and doing an excellant job getting it to you.  |
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Post by cmpeter on Sept 11, 2014 14:02:31 GMT
I kind of find the letter endearing. If the item was as described and arrived on time (or even early as you state), I would totally leave positive feedback.
Solicitations for feedback don't bother me. I either delete or leave feedback. I wouldn't penalize someone for asking, especially when it's such a key component of their business model. I know I don't buy from sellers that don't have feedback.
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