nicolep
Drama Llama
Posts: 7,080 
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Post by nicolep on Aug 30, 2018 19:39:51 GMT
I could almost cry. I canceled my subscription a few weeks ago when I was moving because I knew I wouldn't be able to afford it any longer. I didn't realize I would lose all my credit. I saw my balance at $0 today and immediately read through the policies and it's clearly stated. Stupid me. I should have used it all up before I canceled. That's a tough lesson to learn. "As an active subscription is required to use subscription credits, any available credit balance will be immediately removed as well." I know there's much worse things in the world but geez...$50.  |
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Post by karinec on Aug 30, 2018 19:40:55 GMT
Awww...sorry |
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Post by streetscrapper on Aug 30, 2018 20:08:28 GMT
So sorry to hear this. I honestly don't think it should be allowed!
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Post by mom on Aug 30, 2018 20:10:05 GMT
oh that stinks!
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scrapnnana
Drama Llama
Posts: 6,147
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Post by scrapnnana on Aug 30, 2018 20:33:29 GMT
I am sorry. That does stink. However, if they charged you for it, but did not refund what you paid (or pro-rated it), perhaps you can get some resolution through chatting with their customer service? I would try, anyway.
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kate
Drama Llama
Posts: 5,517
Location: The city that doesn't sleep
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Jun 26, 2014 3:30:05 GMT
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Post by kate on Aug 30, 2018 20:56:28 GMT
Oh, no!  $50 is not insignificant! |
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Post by anniefb on Aug 30, 2018 21:10:57 GMT
Oh no nicolep! So sorry to hear this! |
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Post by anniefb on Aug 30, 2018 21:11:34 GMT
And $50 is quite a bit of $$ as well!
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julie5
Pearl Clutcher
Posts: 3,611
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Post by julie5 on Aug 30, 2018 21:13:54 GMT
Oh man that sucks! |
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Post by Restless Spirit on Aug 30, 2018 21:17:58 GMT
Oh man. That stinks. Right now I'm sitting here with $27 in credit, they are having a sale and I have *zero* time to sit and go through 1,000's of designs. Ugh. That will teach me to build a "Wish List" for the next time they have a sale. I'm bummed about that, so I can imagine how irritated I'd be if I'd lost $50! That's a lot of designs you could buy. |
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Post by dasmith2 on Aug 30, 2018 21:36:26 GMT
I could almost cry. I canceled my subscription a few weeks ago when I was moving because I knew I wouldn't be able to afford it any longer. I didn't realize I would lose all my credit. I saw my balance at $0 today and immediately read through the policies and it's clearly stated. Stupid me. I should have used it all up before I canceled. That's a tough lesson to learn. "As an active subscription is required to use subscription credits, any available credit balance will be immediately removed as well." I know there's much worse things in the world but geez...$50. This happened to me, I emailed customer service and they put the credit amount back in my account and gave me 30 days to use it up |
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GiantsFan
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Posts: 8,294
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Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Aug 30, 2018 21:51:50 GMT
nicolep That bites! Try contacting them and tell them you didn't know you would lose your existing credit. They may fix it for you. It doesn't hurt to try.
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Post by LisaDV on Aug 30, 2018 22:02:23 GMT
nicolep That bites! Try contacting them and tell them you didn't know you would lose your existing credit. They may fix it for you. It doesn't hurt to try. This. that so stinks. |
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kitbop
Pearl Clutcher
Posts: 4,395
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Post by kitbop on Aug 30, 2018 22:11:39 GMT
This happened to me, I emailed customer service and they put the credit amount back in my account and gave me 30 days to use it up This happened to me too! They gave me 30 days  Crossing my fingers they still have good CS for you! |
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Post by artisticscrapper on Aug 30, 2018 23:08:31 GMT
Sorry to hear that. I hope they’ll resolve it like they did for others. Keep us posted.
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Post by riversong1963 on Aug 31, 2018 0:39:53 GMT
That's outrageous. I know you said that the policy clearly states this, but I don't think it's legal. That's probably why they extend your credit for 30 days if you complain. Honestly, this policy sounds illegal to me. If you've paid for something, the company has to honor it. That's one of the reasons I won't buy into any of their subscriptions.
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nicolep
Drama Llama
Posts: 7,080
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Post by nicolep on Aug 31, 2018 0:47:52 GMT
Oh my gosh. I am emailing them!! Thanks you guys. I'll keep you posted.
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Post by joblackford on Aug 31, 2018 1:07:27 GMT
Ugh!! I hope it works out.
If that's the policy I feel like there should be a warning as you cancel - "you will lose any credits owing if you press this button - are you sure?" kind of thing.
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scrapnnana
Drama Llama
Posts: 6,147
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Post by scrapnnana on Aug 31, 2018 4:53:08 GMT
Oh my gosh. I am emailing them!! Thanks you guys. I'll keep you posted. If you email, you may not hear back from them till the sale is over. I recommend the chat option, so you can hopefully get your credits restored in time to take advantage of the half off sale, which ends midnight on Aug. 31st, mountain time. They are not available on the weekend, and I think chat is only available till 5 p.m. mountain time. |
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Post by anniefb on Aug 31, 2018 5:30:35 GMT
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Post by JaneB on Aug 31, 2018 7:32:55 GMT
I haven't used a subscription or credits, but I thought credits were money you had already put in with your own money? That seems terribly wrong to take all of it, even if say you'd bought $20 of credit for $15 or something. I hope you can recover some of it |
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Post by elegantsufficiency on Aug 31, 2018 10:23:23 GMT
I have this ongoing thing with Silhouette as they claim that anything I buy using my pre-paid credits is FREE. No, it isn't. I've paid for it already. (Sorry, I've said that before but I just have to get it off my chest <g>) nicolep don't bother about emailing them, get on the chat line and speak to someone who can do something there and then. $50 is not small change..... |
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Post by woodysbetty on Aug 31, 2018 11:22:59 GMT
yuck...that's tough...and a strange policy .... |
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Post by christinebk on Aug 31, 2018 13:13:37 GMT
Hope you get your credit back nicolep !! Let us know |
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nicolep
Drama Llama
Posts: 7,080
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Post by nicolep on Aug 31, 2018 14:52:35 GMT
I am using their chat service right now. Will pop back on when I find out what they'll do for me...hopefully.
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Post by elegantsufficiency on Aug 31, 2018 14:57:31 GMT
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nicolep
Drama Llama
Posts: 7,080
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Post by nicolep on Aug 31, 2018 14:59:39 GMT
YAY!! I'll give a shout out for their customer service! My credit has been put back in and I have 30 days to use it! WOOOHOOO!! Thanks to everyone for suggesting to reach out. I probably would have just let it go otherwise. Off to shop!  |
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GiantsFan
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Posts: 8,294
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Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Aug 31, 2018 15:03:11 GMT
I have this ongoing thing with Silhouette as they claim that anything I buy using my pre-paid credits is FREE. No, it isn't. I've paid for it already. (Sorry, I've said that before but I just have to get it off my chest <g>) nicolep don't bother about emailing them, get on the chat line and speak to someone who can do something there and then. $50 is not small change..... I totally agree - It's not free. On the Sil site I don't have a sub, I use a pre-paid card. When I put something in my cart it says free. It's not free, it's a reduction in my pre-paid balance. I have the same problem with other subscriptions too. (I'm talking to you Audible!) |
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GiantsFan
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Posts: 8,294
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Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Aug 31, 2018 15:03:55 GMT
YAY!! I'll give a shout out for their customer service! My credit has been put back in and I have 30 days to use it! WOOOHOOO!! Thanks to everyone for suggesting to reach out. I probably would have just let it go otherwise. Off to shop! Glad to hear this update. Time to go shopping! |
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Post by elegantsufficiency on Aug 31, 2018 15:31:50 GMT
nicolep yay! and I think their half price offer is still ongoing?! (I shared a couple of finds in another thread here somewhere earlier in the week if you're having trouble spending it  ) So glad you got your money back x
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Crossing my fingers they still have good CS for you!
