Post by johnnysmom on Nov 29, 2018 13:07:42 GMT
UPDATE
Sorry, I was running errands this morning and didn't get a chance to reply. I hadn't initially considered it might be a scam, but that's totally possible. I was feeling a bit heartless for not immediately returning it to this struggling small business
Right now I'm on chat with Amazon just informing them and she said "that's the craziest thing I've heard" and not to return it, Amazon will stand behind me and they'll investigate.
The crazy thing is that they'll end up losing much more than the (supposed) $3mil in the end. If everyone returned as requested and they actually did refund the shipping they'd pay $7-13/ea for shipping. But even more to the point, they're risking their Amazon account, that many returns of a single product is bound to raise suspicions. Amazon is very buyer-centric, there's a decent chance of this seller being shut down and since it appears they sell exclusively on Amazon they'd be out the full $75mil, not the measely 3.
ORIGINAL POST
Last week I came across a deal on a small Bluetooth speaker which was on 8yo ds’ Christmas list. It was a cheap one but he’s 8, he doesn’t need a fancy one yet but it got good reviews so I went for it. It was super cheap (like $3) so I half expected it would get cancelled. It wasn’t and it arrived Tuesday.
This morning I get this email
Dear customer,
Thanks for purchasing from VicTsing.
This email is to convey our sincere apology. We hope beg your sympathy and you can help return your order. Below is the explanation of this issue.
Because of the human error by new staff and amazon system’s bug, two big promotion codes were used in conjunction with each other. What’s more, it has been posted by deals web accidentally and spread widely. Hence, you bought the item in a very low price, at $3.99, and its original price is $25.49. Our loss is over $3,000,000 currently, and as a small shop, we cannot afford such huge loss.
We understand your disappointment receiving this email. We have a presumptuous request, which is hope that you can help return the speaker to Amazon. For the return label, would you please request a prepaid return label on the return center? If the prepaid return label is not available, would you mind paying the shipping fee in advance? Please send us the invoice and we will issue you the shipping fee via your order. We are still trying our best to contact Amazon on the free shipping label, to confirm whether there is other channel that can return the item back without paying for the shipping fee ahead. There is still no conclusion so far. Amazon offer us above suggestion for return the item back: Paying shipping fee first, them issue the shipping fee and order refund together via order.
You must feel ridiculous and speechless. We are terribly sorry for the inconvenience cased and sincerely hope that you would help us out.
From the phrase of research and development to its molding, we invested a lot of money. Prepared a whole year, just wait for the peak season, however, the situation happened accidentally, all the related staff was shocked and frustrated. Prepared for 1 year, and ruined in 1 hour.
We are a small seller, and cannot afford loss like this. We are badly sorry for the inconvenience caused, and please kindly accept our sincere apology.
Sincerely apologize for all these inconvenience.
Have a good day!
They’re right about one thing, I am speechless. I checked the deal site I found it on and sure enough everyone received the email (some orders were cancelled). One person found that the company’s website listed their annual revenue as $75million. Hmmm. Not exactly a small business imo.
On one hand, as a fellow small business owner who’s sells on amazon, I get it could be catastrophic depending on how many they sold. With fees they probably made nothing on the items. On the other hand why didn’t they cancel the orders when they saw the huge influx? There’s time if they were keeping an eye on things. Also the numbers just don’t make sense, 3mil in loss would be a lot of inventory for a small business to have for a single product. On the flip side it’s not like we need the speaker infact I already have a Sony I bought for under $20 I was gonna return.
Anywho.....wwtpd? Keep or return?
Sorry, I was running errands this morning and didn't get a chance to reply. I hadn't initially considered it might be a scam, but that's totally possible. I was feeling a bit heartless for not immediately returning it to this struggling small business
Right now I'm on chat with Amazon just informing them and she said "that's the craziest thing I've heard" and not to return it, Amazon will stand behind me and they'll investigate.
The crazy thing is that they'll end up losing much more than the (supposed) $3mil in the end. If everyone returned as requested and they actually did refund the shipping they'd pay $7-13/ea for shipping. But even more to the point, they're risking their Amazon account, that many returns of a single product is bound to raise suspicions. Amazon is very buyer-centric, there's a decent chance of this seller being shut down and since it appears they sell exclusively on Amazon they'd be out the full $75mil, not the measely 3.
ORIGINAL POST
Last week I came across a deal on a small Bluetooth speaker which was on 8yo ds’ Christmas list. It was a cheap one but he’s 8, he doesn’t need a fancy one yet but it got good reviews so I went for it. It was super cheap (like $3) so I half expected it would get cancelled. It wasn’t and it arrived Tuesday.
This morning I get this email
Dear customer,
Thanks for purchasing from VicTsing.
This email is to convey our sincere apology. We hope beg your sympathy and you can help return your order. Below is the explanation of this issue.
Because of the human error by new staff and amazon system’s bug, two big promotion codes were used in conjunction with each other. What’s more, it has been posted by deals web accidentally and spread widely. Hence, you bought the item in a very low price, at $3.99, and its original price is $25.49. Our loss is over $3,000,000 currently, and as a small shop, we cannot afford such huge loss.
We understand your disappointment receiving this email. We have a presumptuous request, which is hope that you can help return the speaker to Amazon. For the return label, would you please request a prepaid return label on the return center? If the prepaid return label is not available, would you mind paying the shipping fee in advance? Please send us the invoice and we will issue you the shipping fee via your order. We are still trying our best to contact Amazon on the free shipping label, to confirm whether there is other channel that can return the item back without paying for the shipping fee ahead. There is still no conclusion so far. Amazon offer us above suggestion for return the item back: Paying shipping fee first, them issue the shipping fee and order refund together via order.
You must feel ridiculous and speechless. We are terribly sorry for the inconvenience cased and sincerely hope that you would help us out.
From the phrase of research and development to its molding, we invested a lot of money. Prepared a whole year, just wait for the peak season, however, the situation happened accidentally, all the related staff was shocked and frustrated. Prepared for 1 year, and ruined in 1 hour.
We are a small seller, and cannot afford loss like this. We are badly sorry for the inconvenience caused, and please kindly accept our sincere apology.
Sincerely apologize for all these inconvenience.
Have a good day!
They’re right about one thing, I am speechless. I checked the deal site I found it on and sure enough everyone received the email (some orders were cancelled). One person found that the company’s website listed their annual revenue as $75million. Hmmm. Not exactly a small business imo.
On one hand, as a fellow small business owner who’s sells on amazon, I get it could be catastrophic depending on how many they sold. With fees they probably made nothing on the items. On the other hand why didn’t they cancel the orders when they saw the huge influx? There’s time if they were keeping an eye on things. Also the numbers just don’t make sense, 3mil in loss would be a lot of inventory for a small business to have for a single product. On the flip side it’s not like we need the speaker infact I already have a Sony I bought for under $20 I was gonna return.
Anywho.....wwtpd? Keep or return?
The whole thing sounds weird and scammy to me too. When I go into Target or Kohl’s or anywhere, if there is a sign up saying something is a particular price (even if the sale ended), if the sign is still there they have to honor the price. Once they are aware of the problem they can take the sign down so other people won’t get it at the lower price, but once the thing has already been purchased? Sorry, no. You can’t change the terms of the sale after the fact. That’s nuts.
