Funny Story at the Makeup Counter at The Bay

From a business stand point it makes perfect sense. To get the great match you have to come back and buy from them. If they tell you what you want to know they lose your sale to another store. Even if it is just average foundation they want the money from your sale especially since they took the time to help you. 

Laughing about what? You probably took up a good chunk of this lady's time, no wonder she doesn't want you to then go and spend that $10 in another store.
And what does the lady being Lebanese have to do with anything? or is your real point meant to be that Lebanese woman are irrational and so we need to laugh at them?

So when you buy it from them when it IS in stock, you'll have the name and color.

Ok, the $110 on other stuff does change things! I should keep lists like you do, I've been known to buy the things that didn't work the first time and then remember the reason I didn't like it.

Eventually they'll get your color into stock; until then, think of it as getting it free, since they seem to be willing to keep giving you samples to use.

I'm actually surprised that a clerk at a retail store wouldn't give you the name/color of the foundation. If she was personally making the stuff, then I could understand. Then again, hair dressers don't want to give out the color/brand dye they use on hair either. Hmmm, I'm a little conflicted.

If you bought it at the Bay it wasn't a $10 foundation! And I hate when they are out of stock on something at the Bay Clinique counter, I used to just walk across to Sears and get what I need. If you don't want me to go somewhere else then have it in stock.

omg I received the worst service at the clinique counter at the bay last month during bonus days! they were way understaffed & kept taking people that had arrived after me instead of helping me get my stuff. I finally lost my patience about it & was probably not pleasant - but I did try to wait my turn. What is it about the bay? Thats not the only department I've received bad service in at that store

I would be annoyed enough that I might not go back. I never end up going at the same times, so chances are, she wouldn't even be working next time or she might already be helping another customer. It also doesn't sound like she left adequate notes for whoever is working next time to be able to find the color which means you have to start over with the next sales person.

Yes it always like that when there is Bonus Days, you stand there, there is no queue or anything. If she notices you or you speak up then you get served. I try to go during the week now when it seems there aren't as many people around. Saturdays are brutal. 

And now that we have lost Sears, it is probably going to be worse. 

First, I get the "hey, I spent all this time and you better not take a sale away from me" thought process. What I want to understand here is this a "made just for you" color? Was it like a pharmacist and she compounded a color match to you? OR is this a name brand counter that has a certain type/color of foundation in a bottle that can anywhere? If so, then I can't see why giving you the name of the color is such a big deal. After the follow-up posts of it not being written down, etc then I would be taking the purchases I had and putting them away for use. I would then be taking my samples elsewhere with the brand name and having another store match it. I would then have what I needed for future purchases. If at the counter where you were then great. If found somewhere else where the item was in stock, then so be it.

It doesn't seem like a $10 purchase if it was a dept store brand of makeup. I'm also not laughing because I just don't have time for games that people play these days. Too many other avenues to get what I need.

I would be ticked enough about it not to buy from her again.

That's super bizarre. I went to Macy's and asked to be color matched for an Estee Lauder foundation. The lighting in that particular store is horrendous. The sales lady actually recommended I take home a sample in a small bottle that she poured out of a much larger bottle (like a liter sized bottle). She was trying to write the shade name down for me but couldn't find a pen, so she had me take a photo of the name from the liter. The sample she gave me would easily last me for a week and let me give the foundation a good try before buying. I did end up liking it quite a bit (Double Wear Nude), but haven't made it back to the store to make a purchase.

If you like the foundation but aren't sure about the shade, I would take the sample to another store and purchase it there. I wouldn't return to the same make up counter.

Did they let you order it, so you paid for it and will see the color when they get it in stock? We have been to Sephora and Ulta to buy makeup and we have never had that happen. We have done the 45 min. makeover at Sephora and you spend $50 on makeup. They usually put a lot more than $50 worth on my daughters, and we spend a lot, but they write down everything so we know what to buy next time. We have given the ideas to my mom and mil and they are getting the rest of the makeup for the kids for Christmas. We have also recommended these ladies to friends, so they get a lot of referrals from us. We love Sephora!