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Post by sleepingbooty on Oct 25, 2020 15:54:43 GMT
hop2 "Dear Paper Person team, I got my refund for the grouped shipping of my October kit and add-on goodies from the first shop release on [date]. Thanks for the swift refund! However, unfortunately, I noticed that I was only refunded [amount]. I was surprised that I was being charged an extra [amount] to ship the following additional goodies : [Amount] for only [amount] of sticker sheets seemed high to me. I discussed my surprise with fellow Paper Shop subscribers on a scrapbook board and was told that it appeared too high for stickers only as they'd paid [amount] for a full-on Holiday kit with 12x12 papers and embellishments. It was suggested to me to reach out to you and see if there hadn't been a mistake somewhere along the way.
Could you look into this and let me know? I don't want to be *that* customer but I was really taken aback by the additional cost to ship some stickers with my October kit.
Many thanks in advance,
Hop2"
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jediannie
Pearl Clutcher
Posts: 3,088
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 25, 2020 16:37:53 GMT
I got my $4 refund as well and it looks like my order made it to SF so it’s probably hanging out with sleepingbooty ‘s order. 😂 I only live 50 miles from the main SF postal hub so maybe I’ll take a road trip and see what is going on up there. 😂
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msupea
Full Member
Posts: 419
Aug 21, 2020 13:12:25 GMT
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Post by msupea on Oct 25, 2020 20:23:42 GMT
I received my paper person shop package and it was missing 2/3 things I ordered. 🙄 Sent off an email today to customer service.
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Post by Citygirl on Oct 25, 2020 21:08:04 GMT
So I got the election kit and some RBG stickers. I love the designs and the quality is great. I do think it’s incredibly thin for the price, but I didn’t pay full price thankfully. I don’t quite understand why all the bingo cards are exactly the same. What am I going to do with 3 election night bingo cards that are the same?
I ended up getting the digital election kit as well because I want to print out more of the fill in the blank cards for my family members. I noticed that one of the 6x8 patterned designs that was in the physical kit isn’t it the digital kit. This annoys me. I think the digital kit should include all the stickers as well.
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jediannie
Pearl Clutcher
Posts: 3,088
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 25, 2020 21:14:13 GMT
I received my paper person shop package and it was missing 2/3 things I ordered. 🙄 Sent off an email today to customer service. Ugh! That sucks! Hopefully they can get it straightened out quickly.
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mich5481
Pearl Clutcher
Posts: 2,759
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Oct 25, 2020 22:03:06 GMT
I paid $10 in shipping for a few extra kits and stamps. I got $4 for my shipping refund.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,555
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 25, 2020 22:41:48 GMT
For comparison's sake, I purchased Merry Merry, Stink Stank Stunk, extra stickers, A Little Christmas B&W, a 6x8 stamp set, and the Halloween Mini Kit... all to be shipped with my subscription and paid $10 shipping, but received a $4 refund for shipping being combined.
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Post by hop2 on Oct 26, 2020 1:51:28 GMT
For comparison's sake, I purchased Merry Merry, Stink Stank Stunk, extra stickers, A Little Christmas B&W, a 6x8 stamp set, and the Halloween Mini Kit... all to be shipped with my subscription and paid $10 shipping, but received a $4 refund for shipping being combined. wow that is about $10 worth of shipping compared to my 4 sticker sets. I wonder if all ad ons are automatically $10 shipping? That would be a rip off in my case
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,555
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 26, 2020 9:51:08 GMT
wow that is about $10 worth of shipping compared to my 4 sticker sets. I wonder if all ad ons are automatically $10 shipping? That would be a rip off in my case I'm not sure, the FAQ said something about it being based on the weight. Yours would clearly weigh less than mine.
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Deleted
Posts: 0
Nov 22, 2024 19:57:32 GMT
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Post by Deleted on Oct 26, 2020 13:28:23 GMT
I would definitely ask hop2 . My "queries" have always been handled more than fairly and I've always ended up more than happy with the outcome. It may take a while to get a response but its worth it. My order shipped this weekend - whoooo hoo. Can't wait
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Post by scrappypeanut on Oct 26, 2020 15:44:14 GMT
My order came today. Missing 3 items. The paper colors do not co-ordinate. Will not order again. Most over priced kit ever purchased. They combined my orders placed, but did not refund ANY shipping.
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Post by sleepingbooty on Oct 26, 2020 15:55:48 GMT
My order came today. Missing 3 items. The paper colors do not co-ordinate. Will not order again. Most over priced kit ever purchased. They combined my orders placed, but did not refund ANY shipping. Well shit. The reviews are definitely not positive. I'm really sorry so much is missing from your order. Looks like she stuck with her previous logistics + shipping service which caused so many issues. I would reach out for shipping refund if I were in your shoes, scrappypeanut. Go ask for your money back. This is not ok. PS: Which kit did you order? I received my paper person shop package and it was missing 2/3 things I ordered. 🙄
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Post by groovy on Oct 26, 2020 17:18:19 GMT
Received my order today. I got the Stink, Stank, Stunk Kit and Holidays In The Heat stamp set. As others have said, the paper weight and colors are on par with Kelly’s previous kit cards, so yay. I would have preferred not to have the 12X12 papers, vellum and washi tape, but she did a nice job coordinating them with the kit, IMO.
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yeppers
Junior Member
Posts: 57
Sept 20, 2017 13:29:34 GMT
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Post by yeppers on Oct 26, 2020 18:13:36 GMT
My kit subscription and holiday orders are still listed as unfulfilled. I emailed this morning asking when they were going to ship and no response yet. Is anyone else still waiting on shipping? I subscribed the first day she opened up subscriptions and placed a larger holiday order and this is not leaving a good feeling with me.
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auntmimi
Full Member
Posts: 471
Jun 22, 2018 18:55:37 GMT
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Post by auntmimi on Oct 26, 2020 18:19:00 GMT
My second order shipping was $4.50 for two stamps sets and the RBG stickers. They refunded $4 to combine shipping with my kit so I'm flummoxed how two sticker sheets calculated at $10 shipping. However, my shipping status says "pre-shipment" and I also subbed the first day and ordered immediately when the shop opened.
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Post by hop2 on Oct 26, 2020 18:26:55 GMT
My second order shipping was $4.50 for two stamps sets and the RBG stickers. They refunded $4 to combine shipping with my kit so I'm flummoxed how two sticker sheets calculated at $10 shipping. However, my shipping status says "pre-shipment" and I also subbed the first day and ordered immediately when the shop opened. I would have found that to be very acceptable ( 4 sticker sets not 2 2 alpha stickers holiday stickers & RBG stickers. ) but still $10 is outrageous
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jediannie
Pearl Clutcher
Posts: 3,088
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 26, 2020 18:32:09 GMT
Got my order. They shipped it priority mail in a bubble wrap envelope which was slightly torn but no damage to the items on the inside. Unfortunately, my order was missing 2 items. I sent an email to either refund me for the items or to send them. We shall see what happens. This bums me out that they are not very thorough with their orders.
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auntmimi
Full Member
Posts: 471
Jun 22, 2018 18:55:37 GMT
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Post by auntmimi on Oct 26, 2020 18:40:34 GMT
I would have found that to be very acceptable ( 4 sticker sets not 2 2 alpha stickers holiday stickers & RBG stickers. ) but still $10 is outrageous Sorry I misread the sticker sheet total. Two stamps sets have to weigh more than your stickers.
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Post by hop2 on Oct 26, 2020 18:45:29 GMT
I would have found that to be very acceptable ( 4 sticker sets not 2 2 alpha stickers holiday stickers & RBG stickers. ) but still $10 is outrageous Sorry I misread the sticker sheet total. Two stamps sets have to weigh more than your stickers. I would think.
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nicolep
Drama Llama
Posts: 7,199
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 26, 2020 19:00:12 GMT
You guys...I am so sorry for so many missing items! I would have thought with the new shop that customer service and order issues like these would have been polished up and rarin' to go.
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Deleted
Posts: 0
Nov 22, 2024 19:57:32 GMT
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Post by Deleted on Oct 26, 2020 19:16:11 GMT
I would definitely ask hop2 . My "queries" have always been handled more than fairly and I've always ended up more than happy with the outcome. It may take a while to get a response but its worth it. My order shipped this weekend - whoooo hoo. Can't wait oops I just checked my tracking link - and its just that the label has been created/usps is waiting to receive . back to patiently waiting
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Post by hop2 on Oct 26, 2020 19:24:06 GMT
I got my kit today. I agree with the others, the other company papers do to match. The striped paper 'almost' matches which looks worse that way. One other paper is baby paper which is pretty useless to me. The last sheet the patterns again 'almost' match. I'd rather something that coordinates without trying to match colors that they are never going to match. I'm disappointed by the kit. I really just don't need random papers. So now the extra shipping is bothering me even more.
If there isn't a huge improvement I'm out after my 3 months. Which is such a shame as i really like the cards, stickers & stamp of Kelly's. Perhaps digital is the way going forward for me.
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Post by scrappypeanut on Oct 26, 2020 20:11:00 GMT
Aug 28, 2015 at 7:58pm scrappypeanut said: My order came today. Missing 3 items. The paper colors do not co-ordinate. Will not order again. Most over priced kit ever purchased. They combined my orders placed, but did not refund ANY shipping. Well shit. The reviews are definitely not positive. I'm really sorry so much is missing from your order. Looks like she stuck with her previous logistics + shipping service which caused so many issues. I would reach out for shipping refund if I were in your shoes, scrappypeanut. Go ask for your money back. This is not ok. PS: Which kit did you order?
I ordered Stink, Stank, Stunk, extra puffy stickers, a stamp set and some Trump stickers.
I sent an email asking for the items to be shipped. Especially since all the missing items are from my second order in which they charged me full shipping pricing on and sent both orders in the same package. They look like they are still in stock, but who knows by the time they read the 5000 emails about missing items if there will be any left by the time they get to my email.
Disappointed for sure. She has such great style, but the money for the kit is just no there. The colors do not co-ordinate well, the kit is tiny for the $$ amount there, outrageous shipping costs and then missing items. Nope not again.
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Post by lasteve1 on Oct 26, 2020 20:36:09 GMT
I got my order today and pretty annoyed with everything. Mostly because my election kit is missing the Joe Biden sticker, I contacted customer service but I've never had luck with her customer service before and that was one of the pieces I was most excited for. Plus there are all sorts of duplicates I don't need.
The freebie card is a duplicate but printed on different paper and a different color.
I also got the subscription kit and I'm not a fan. I knew the cards weren't designed by her and I saw them at reveal but looking at them more closely I really don't like most of them. One of the papers has baby stuff on the A side and she clearly just picked it for the B side so that's weird.
I don't hate having to do the cut apart, I'm not thrilled, but it's fine. But I wish the designs in the main kit were all hers. I also wish the included alpha was one of her regular style sets, I thought it was going to be. The stickers have some designs recycled from her COVID release in the old shop. Overall not thrilled, but I signed up for the 3 month sub so we'll see how I feel after the 3 months.
ETA: I also saw a few people posting on instagram that they got a freebie sticker sheet with paperperson/crafting promo type stickers. I didn't get that. I don't get the idea of only sending freebies like this to some customers? It pisses me off. Plus, I subscribed, so it's not like it was just to subscribers.
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jediannie
Pearl Clutcher
Posts: 3,088
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 26, 2020 21:14:57 GMT
I don't hate having to do the cut apart, I'm not thrilled, but it's fine. But I wish the designs in the main kit were all hers. I also wish the included alpha was one of her regular style sets, I thought it was going to be. The stickers have some designs recycled from her COVID release in the old shop. Overall not thrilled, but I signed up for the 3 month sub so we'll see how I feel after the 3 months. I'm feeling the same way, I don't hate the cut aparts but the extra "other" paper is not necessary. Maybe instead of buying the other brand's papers she could cut the paper down to 6x8 and the shipping would be a bit cheaper too. And the washi is unnecessary in the Stink Stank Stunk kit. I'm stuck for 12 months. She's smart for charging $10 per month for whatever is remaining for your subscription because I won't be cancelling until next year. I really hope it gets better because I'm very underwhelmed right now.
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Post by scrappypeanut on Oct 26, 2020 21:39:30 GMT
Ha!! So glad I am not the only one about the washi in the stink stank stink kit. That washi tape went straight to the donate bag.
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Deleted
Posts: 0
Nov 22, 2024 19:57:32 GMT
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Post by Deleted on Oct 26, 2020 22:23:17 GMT
I would 10,000% take Kelly's snafus over SC and SSS anyday. The only SB company I've had consistent, prompt, no issues shipping has been Scrapbook.com and FYC. The rest, at one time or another problems.....and Kelly - she's always been really generous in fixing the issue.
PP is a "new", small business, with limited staff with a lot of orders to get out/coupled with bundling - is sure to complicate things. It's easy to forget these things when ordering from AE or FJ ---- FJ for instance, isn't even shipping orders until Nov - and AE had more than enough time between pre-order and shipping to get things squared away (++ after all this time, you'd think Inked would have their ducks in a row)...so yeah. There are going to be hiccups, the shop just opened, and I for one, am glad PP is up and running. That "Will you shut up man" sticker & the RBG sticker ! YES! I don't just want those, I need those.
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msupea
Full Member
Posts: 419
Aug 21, 2020 13:12:25 GMT
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Post by msupea on Oct 26, 2020 22:44:30 GMT
My order came today. Missing 3 items. The paper colors do not co-ordinate. Will not order again. Most over priced kit ever purchased. They combined my orders placed, but did not refund ANY shipping. Well shit. The reviews are definitely not positive. I'm really sorry so much is missing from your order. Looks like she stuck with her previous logistics + shipping service which caused so many issues. I would reach out for shipping refund if I were in your shoes, scrappypeanut. Go ask for your money back. This is not ok. PS: Which kit did you order? I received my paper person shop package and it was missing 2/3 things I ordered. 🙄 I sent an inquiry through the customer service form on the website. Have heard nothing. Found an email with my order and sent a reply to that email today. I love her stuff but I’m less than thrilled with the service so far.
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cbscrapper
Pearl Clutcher
Posts: 3,480
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Oct 27, 2020 4:15:52 GMT
I don't hate having to do the cut apart, I'm not thrilled, but it's fine. But I wish the designs in the main kit were all hers. I also wish the included alpha was one of her regular style sets, I thought it was going to be. The stickers have some designs recycled from her COVID release in the old shop. Overall not thrilled, but I signed up for the 3 month sub so we'll see how I feel after the 3 months. I'm feeling the same way, I don't hate the cut aparts but the extra "other" paper is not necessary. Maybe instead of buying the other brand's papers she could cut the paper down to 6x8 and the shipping would be a bit cheaper too. And the washi is unnecessary in the Stink Stank Stunk kit. I'm stuck for 12 months. She's smart for charging $10 per month for whatever is remaining for your subscription because I won't be cancelling until next year. I really hope it gets better because I'm very underwhelmed right now. I’m not too happy that subber orders were shipped last, or that non-subbers got the discount too. What’s the point in subbing then? Mine had the label printed Saturday night and has gone nowhere since. It’s been since the 15th when I ordered, and hoping the package actually gets into the courier system tomorrow, the 27th. At this point, I hope I get my package before the next month’s kit comes out. Not feeling like a very VIP paper person right now.
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cbscrapper
Pearl Clutcher
Posts: 3,480
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Oct 27, 2020 4:17:58 GMT
I would 10,000% take Kelly's snafus over SC and SSS anyday. The only SB company I've had consistent, prompt, no issues shipping has been Scrapbook.com and FYC. The rest, at one time or another problems.....and Kelly - she's always been really generous in fixing the issue. PP is a "new", small business, with limited staff with a lot of orders to get out/coupled with bundling - is sure to complicate things. It's easy to forget these things when ordering from AE or FJ ---- FJ for instance, isn't even shipping orders until Nov - and AE had more than enough time between pre-order and shipping to get things squared away (++ after all this time, you'd think Inked would have their ducks in a row)...so yeah. There are going to be hiccups, the shop just opened, and I for one, am glad PP is up and running. That "Will you shut up man" sticker & the RBG sticker ! YES! I don't just want those, I need those. Yes, PP is new, but this isn’t Kelly’s first go, yet she continues to have the same (or worse) issues. Hopefully we’ve avoided any typos this round. I’m glad she’s got the shop, but had hoped during the long hiatus that she would have figured some of this out.
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