samantha25
Pearl Clutcher
Posts: 3,184 
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Post by samantha25 on Nov 8, 2021 1:22:08 GMT
I had 2 instances at King Soopers, where I wasn't charged for the item and was surprised and not expecting it. The first one, it was a sale on pistachios, 2 of the smaller bags were cheaper than buying the bigger size and I was explaining this deal to my DD as a math lesson. When it rang up at the register the sale price did not register and I pointed this out and I was not charged. Another time, at the deli counter, there was a sign that said turkey on sale, but this was old sign that was not removed. I pointed to the sign, hoping to get the sale price, but the deli person put no-charge on the order. He removed the sign after I left. Both times I expected to pay for the sale price.
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Post by Eddie-n-Harley on Nov 8, 2021 5:49:25 GMT
I would expect to pay for it and wouldn’t be bothered, but many of the grocery stores where I live have a policy that if they didn’t ring something up correctly I get it free. I believe this also covers not ringing it in at all. I doubt that. In my state, and probably in others, it is required by law that if you use a barcode scanner system, the customer must receive the posted price. Companies offer that discount as a bounty because I'm sure your free granola bar is a lot cheaper than what the state will fine them if it's their inspectors who find the error. Not ringing something in isn't a pricing error. |
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Post by catmom on Nov 9, 2021 14:22:42 GMT
but many of the grocery stores where I live have a policy that if they didn’t ring something up correctly I get it free. I believe this also covers not ringing it in at all. So let's assume you are using the self service checkout, and you don't scan $20 worth of goods, and they come over and say "excuse me, you didn't ring these up"...do you think they'd give them to you for free?? I'm 100% sure they wouldn't. In fact they might have a case for shoplifting. Self checkout would only cover incorrect pricing in the scan. If I don’t scan something at all, that’s my mistake not theirs. |
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Post by melanell on Nov 9, 2021 15:50:12 GMT
At the end of the day, human beings make mistakes. And I firmly believe that not every single mistake requires some sort of extra compensation. To my way of thinking, a simple "sorry" should cover mistakes that are just a blip in life, and to me, paying for steaks you always meant to pay for just seems like one of those blips. So I guess that's the main reason I wouldn't expect anything other than to receive the original savings I was entitled to and a "sorry" for it taking a few minutes longer than it would have if it had all gone through properly the first time.  |
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Post by pjaye on Nov 9, 2021 16:49:44 GMT
So let's assume you are using the self service checkout, and you don't scan $20 worth of goods, and they come over and say "excuse me, you didn't ring these up"...do you think they'd give them to you for free?? I'm 100% sure they wouldn't. In fact they might have a case for shoplifting. Self checkout would only cover incorrect pricing in the scan. If I don’t scan something at all, that’s my mistake not theirs. That's my point - if it's not rung up then it's not a scanning error. If it doesn't work out in your favour at the self service, then the rule also doesn't apply if a check-out person does it. "Not rung up at all" has to be the rule for both, or neither. |
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Post by Bridget in MD on Nov 9, 2021 17:12:29 GMT
As some of you know, I sell on eBay. Have over 6,000 sales, have done well and have great customer feedback. With that said, I have made some errors. Who doesn't. A couple of weeks ago, I sent a woman the wrong size pajamas. She notified me and I told her to just keep them, give them to someone, whatever. And I mailed her a new pair that were the correct size. That is customer service. That's what I do. I made a mistake and I owned up to it. That's all. Apologized and made it right. That is what you are supposed to do when an error is made. Well, if you want to look at it that way, you made an error in not paying and now you made it right. You're only mad because they made you pay for what you were supposed to pay for in the first place. Not worth the time spent on hard feelings IMO. If you had discovered the error in the parking lot, would you have gone back inside and paid for them? Fair is fair. FTR I would not have gone back inside to pay for them but I also wouldn't be upset about paying for them when the error was discovered. Same. I also am not sure I would have gone back in line at costco to pay for items they forgot to scan. I would have just probably taken them out of my basket instead. But a 2nd poster said they have little scanners at the door for this reason, I would be fine to pay there. I may have been upset if the coupons weren't valid bc I needed the total to make them work (ie, spend $100 get $20 off). In that case, I would expect the coupon to be applied. |
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