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Post by smalltowngirlie on Jul 6, 2022 14:50:07 GMT
I would like other's perspective on this tipping situation. Recently we went to a winery we have gone to in the past. We have always had good food and good service. It was nice outside and their patio was open. They made it clear there was no table service outside. We were ok with that. To order we had to scan the QR code and order via an app. My DH wanted a beer but they only listed some by the brewery, not the actual beer. He was going to go in and ask what kind they had. I asked if he could get us a sample of their seasonal sangria. I have liked some of theirs and not others and they have always been very good about giving a small sample. DH came back out with his beer and 2, what I considered large samples, but there was a lot of ice so did not think much of it. He did say when he was trying to get out, his hands were full and made a comment about it being hard to get out. One server said it is surprising how easy it actually is once you get used to it. He noted there were 5 servers behind the bar at that time. (There was a wedding on site so I am guessing some were there for the wedding, not necessarily judging how many staff were there)
We order our food and they bring it out. We ask for plate, napkins, silverware and they state there is a self serve station on the other side of the patio. We go ok and go over and get our items.
The food was good, as usual, and as they said there was no table service so no one came out to check on us or ask us how we were doing.
When looking at our bill we got charged for the two sangria's. I was not happy because DH asked for samples. Then I notice we got charged for 2 additional drinks we did not order. I went inside and talked to them about the two extra drinks. They asked a few questions quick and took the drinks off. I then asked about the samples. One person said, "He ordered 2 drinks" I said he said he asked for samples, and she said he did not. I then said because we drank them both we would pay for them.
This is the part I have a question on, but wanted you to have the full story. Like many terminals, when you swipe your card it shows you options for tipping. I seriously thought about this. What did they do for me that deserved a tip? The only thing they did was bring my food out. Culver's does that and I don't tip there.
So would you have tipped and how much would you have tipped? I feel like more places are going this route with less service, but still expecting a tip. I don't know how much staff are paid at this location.
Thanks for any insight.
ETA - the set options for tipping were 18, 20 and 25%. I left a $5 on a $60, so not quite 10%. I did not feel they deserved our regular tipping amount, but that they should get something.
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Post by christine58 on Jul 6, 2022 15:00:34 GMT
I would not have tipped. All they did was bringing your food.
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Rhondito
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Post by Rhondito on Jul 6, 2022 15:13:28 GMT
I would have at least tipped the bartender for preparing your drinks.
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quiltz
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Post by quiltz on Jul 6, 2022 15:22:23 GMT
I also would have tipped for the alcohol related drinks.
Also, since you weren't there beside your dh, you don't truly know if he ordered samples or simply said sangria's. Maybe they are not giving out samples anymore. The restaurant industry is in a flux of change right now. Glad that you paid for these drinks.
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Post by lucyg on Jul 6, 2022 15:27:48 GMT
Some places charge for “samples” aka tastes.
I tip (not 20%, but a few bucks) when I pick up takeout from real restaurants. No, it’s not the same as fast food. So I would certainly tip something under these circumstances.
Everyone is struggling these days.
ETA but if the service situation is bothering you, it’s okay not to tip. Let it go.
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Post by smalltowngirlie on Jul 6, 2022 15:31:22 GMT
I also would have tipped for the alcohol related drinks. Also, since you weren't there beside your dh, you don't truly know if he ordered samples or simply said sangria's. Maybe they are not giving out samples anymore. The restaurant industry is in a flux of change right now. Glad that you paid for these drinks. We commented on the size of the samples, but there was a lot of ice. That is one of the reasons we paid, plus they were very good. |
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Post by smalltowngirlie on Jul 6, 2022 15:33:11 GMT
I would have at least tipped the bartender for preparing your drinks. So if DH had not gone in they would have just walked them out, at least I think they would have. How is this different from say the cook preparing our food? I know the cook is most likely paid more, but I really do not know that. |
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Post by Darcy Collins on Jul 6, 2022 15:38:21 GMT
Some places charge for “samples” aka tastes. I tip (not 20%, but a few bucks) when I pick up takeout from real restaurants. No, it’s not the same as fast food. So I would certainly tip something under these circumstances. Everyone is struggling these days. This - staffing is so challenging right now, I'm doing what I can to make sure I have options other than fast food. If the food and drinks were good, I would have tipped. If they're also handling a wedding, I'd just assume the entire sangria situation was a misunderstanding - especially as you noted they seemed bigger than a sample. |
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Post by crazy4scraps on Jul 6, 2022 15:42:30 GMT
I’m normally a 20% tipper, but in this case I don’t think I would tip on the entire bill since the patio area was clearly self service. DH likely would have tipped the bartender in cash when he went in to order the drinks. My guess is that the tipping feature is something that is set up company wide and they have it turned on so the indoor servers and bartenders can get tips.
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Post by smalltowngirlie on Jul 6, 2022 15:45:34 GMT
I’m normally a 20% tipper, but in this case I don’t think I would tip on the entire bill since the patio area was clearly self service. DH likely would have tipped the bartender in cash when he went in to order the drinks. My guess is that the tipping feature is something that is set up company wide and they have it turned on so the indoor servers and bartenders can get tips. We are usually 20% also and depending more. I did not ask DH if he tipped inside. Had he not had to ask what kind of beer they had he would not have gone in. We will have to really think about this in the future. My guess is any tip is divided among everyone. |
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J u l e e
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Jun 28, 2014 2:50:47 GMT
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Post by J u l e e on Jul 6, 2022 15:51:39 GMT
I think having food brought out to you is still somewhat of a service. You did not have to wait for it and pick it up from the counter when your name was called. Not full service with refills and being checked on, but not McDonalds either. And did you bus your own table or was that cleaned up after you? I would have left a tip.
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Post by lucyg on Jul 6, 2022 15:57:08 GMT
Tipping bartenders is standard. Tipping chefs/cooks is not.
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Post by kitkath on Jul 6, 2022 15:57:26 GMT
If I had to order on an app and then get my own plates and silverware and no one came out to check on the food or service I would not tip.
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Post by ~summer~ on Jul 6, 2022 16:06:48 GMT
I would have tipped 10%.
That’s my standard when getting food to go - I always select the 10% option. Unless I’m ordering a small amount then I tip more.
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Post by katlady on Jul 6, 2022 16:07:02 GMT
I would probably leave a small tip. J u l e e mentioned McDonalds. I have been to a couple of McD’s where they do being your food to your table and they do take away your trash. You order either through a computer kiosk or at the counter and you get a number to put on your table. It never dawned on me to tip, because it is McD’s. But, maybe I should. |
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Rhondito
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Post by Rhondito on Jul 6, 2022 16:14:05 GMT
I would have at least tipped the bartender for preparing your drinks. So if DH had not gone in they would have just walked them out, at least I think they would have. How is this different from say the cook preparing our food? I know the cook is most likely paid more, but I really do not know that. You should always tip a bartender if you get a drink from them. |
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Post by smalltowngirlie on Jul 6, 2022 17:47:07 GMT
So if DH had not gone in they would have just walked them out, at least I think they would have. How is this different from say the cook preparing our food? I know the cook is most likely paid more, but I really do not know that. You should always tip a bartender if you get a drink from them. So, if we had ordered through the app, the drinks would have been delivered. If we had tipped through the app I am sure the tip is divided up. How can you ensure the bartender gets it? Do we then add some to the tip jar on the bar, but I am guessing that is divided up also? I am not arguing with you, just asking for future reference. As I said, we have not had service like this before. |
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Post by cmpeter on Jul 6, 2022 21:51:47 GMT
We would have tipped the bartender a couple bucks for the drinks and probably left a $5 or so on the table. But, I wouldn't have tipped a full 20% for that scenario.
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Post by littlemama on Jul 6, 2022 22:26:33 GMT
Nope. You waited on yourselves.
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Post by ScrapbookMyLife on Jul 6, 2022 22:35:38 GMT
I would tip the bartender 20%+ based on the amount of the drinks, not including food.
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Post by myshelly on Jul 6, 2022 22:38:16 GMT
I wouldn’t tip.
Normally I would tip the bartender per drink (not 20% of the bill), but between the sample confusion and the incorrect bill, I wouldn’t have.
I don’t tip for counter service and I don’t tip for takeout 🤷🏻♀️
I don’t tip fast food (looking at you, Starbucks).
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Post by littlemama on Jul 6, 2022 22:50:42 GMT
Tipping bartenders is standard. Tipping chefs/cooks is not. Ok, i revise my answer. I would have given the bartender a couple bucks in cash. |
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my3freaks
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Post by my3freaks on Jul 7, 2022 1:00:20 GMT
I don’t tip for takeout 🤷🏻♀️ Someone has to gather the food, package it for takeout/delivery, gather condiments, silverware, napkins, etc and get drinks if ordered. They may not be giving repeated service in person, but they are definitely providing service in my opinion. I also think that while they're taking care of take out orders, they're missing out on tips they would be getting if they were taking care of a table in the restaurant instead. |
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Post by myshelly on Jul 7, 2022 1:05:59 GMT
I don’t tip for takeout 🤷🏻♀️ Someone has to gather the food, package it for takeout/delivery, gather condiments, silverware, napkins, etc and get drinks if ordered. They may not be giving repeated service in person, but they are definitely providing service in my opinion. I also think that while they're taking care of take out orders, they're missing out on tips they would be getting if they were taking care of a table in the restaurant instead. That same thing is true of fast food workers and we don’t tip them. When I go to Taco Bell the workers gather my condiments, silverware, napkins, etc. and get my drinks. It makes no sense to tip one and not the other. |
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Post by lucyg on Jul 7, 2022 1:21:04 GMT
Someone has to gather the food, package it for takeout/delivery, gather condiments, silverware, napkins, etc and get drinks if ordered. They may not be giving repeated service in person, but they are definitely providing service in my opinion. I also think that while they're taking care of take out orders, they're missing out on tips they would be getting if they were taking care of a table in the restaurant instead. That same thing is true of fast food workers and we don’t tip them. When I go to Taco Bell the workers gather my condiments, silverware, napkins, etc. and get my drinks. It makes no sense to tip one and not the other. Fast-food workers are paid minimum wage or more, with no expectation of receiving tips. Restaurant servers are usually paid a lower hourly wage, with the expectation that their base pay will be augmented by tips. I tip them, whether I feel like they actually “worked for it” or not. |
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Post by myshelly on Jul 7, 2022 1:22:03 GMT
That same thing is true of fast food workers and we don’t tip them. When I go to Taco Bell the workers gather my condiments, silverware, napkins, etc. and get my drinks. It makes no sense to tip one and not the other. Fast-food workers are paid minimum wage or more, with no expectation of receiving tips. Restaurant servers are usually paid a lower hourly wage, with the expectation that their base pay will be augmented by tips. I tip them, whether I feel like they actually “worked for it” or not. And that is not my problem. Tips are for good service. I am not getting any service that deserves a tip with takeout. |
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Post by lucyg on Jul 7, 2022 1:24:32 GMT
Fast-food workers are paid minimum wage or more, with no expectation of receiving tips. Restaurant servers are usually paid a lower hourly wage, with the expectation that their base pay will be augmented by tips. I tip them, whether I feel like they actually “worked for it” or not. And that is not my problem. Tips are for good service. I am not getting any service that deserves a tip with takeout. You had previously said that it makes no sense to tip one and not the other. I gave you a reason why it does make sense. But you do you. |
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Post by myshelly on Jul 7, 2022 2:27:32 GMT
And that is not my problem. Tips are for good service. I am not getting any service that deserves a tip with takeout. You had previously said that it makes no sense to tip one and not the other. I gave you a reason why it does make sense. But you do you. What they get paid has nothing to do with me. They are both providing the same service, so they deserve the same tip, none. I don’t consider their employment circumstances a reason for me to tip. A tip is for a service I am getting. |
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my3freaks
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Post by my3freaks on Jul 7, 2022 3:12:09 GMT
That same thing is true of fast food workers and we don’t tip them. When I go to Taco Bell the workers gather my condiments, silverware, napkins, etc. and get my drinks. It makes no sense to tip one and not the other. Fast-food workers are paid minimum wage or more, with no expectation of receiving tips. Restaurant servers are usually paid a lower hourly wage, with the expectation that their base pay will be augmented by tips. I tip them, whether I feel like they actually “worked for it” or not. Exactly that. They're not fast food restaurants where the food is packaged to go as it's made, everything needed is right around the drive-in window, and it's all about speed & efficiency. I still remember waiting tables in high school/college and I probably over tip because I did. I also thinking tipping is getting out of hand in this country, but I firmly believe that eating in or ordering take out from a restaurant (that doesn't include counter order fast food places), requires tipping. Just because the service isn't in person groveling doesn't make it not service. |
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seaexplore
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Post by seaexplore on Jul 7, 2022 3:27:42 GMT
We had the same tipping dilemma is San Diego at a brewery… ordered via app, self serve everything, food delivered. No one checked on us, no one did anything more than bring food and drinks that we used a phone to order.
I have an issue tipping for “service” when I get the same service at fast food and don’t tip there.
We did tip but only because we were with my SIL who goes there often and said tipping is expected at 20% since they get paid crap.
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