Loydene
Pearl Clutcher
Posts: 2,639 
Location: Albuquerque, New Mexico
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Post by Loydene on May 26, 2015 20:11:56 GMT
Can a USB cable just "go bad" -- as in "it worked just fine 3 minutes ago"? (BTW - I've been messing with this for about 2 hours now.)
My printer won't find the computer -- Mac running Yosemite with HP printer. I printed something, I needed to scan it in, would not scan.
Okay - this "scanning matter" has been a known issue for this computer. So I did all the things I know to do -- printer off, wait, on. Computer -- off, wait, on. Checked that all ends are plugged. Changed the USB port on the computer. Unplugged a hub. Checked HP on-line support and FAQ. Checked all updates on software.
Now it won't even print -- saying it is "off line."
The only thing I didn't do was change the cable ... since I don't have one.
So -- can a USB cable go bad from one job to the next job 3 minutes later?
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Post by FrozenPea on May 26, 2015 20:47:04 GMT
Uninstall & reinstall the software for the printer/scanner?
Hope you figure it out.
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Post by Scrapper100 on May 26, 2015 20:54:46 GMT
Could it yes but unlikely. I know I have had similar issues but can't remember how it was fixed. Usually rebooting the computer, much cursing and fiddling with the wifi router.
Good luck I hope you get it working sooner.
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Deleted
Posts: 0
Oct 7, 2024 17:25:15 GMT
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Post by Deleted on May 26, 2015 20:54:45 GMT
Sure they can go bad. Do you have anything else you can test it on? The USB port can go bad too.
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Post by scrapsuzy on May 26, 2015 20:55:16 GMT
I don't know for sure, except from personal experience, and based on that I would swear that it can.
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on May 26, 2015 20:55:24 GMT
Thanks I tried that -- with Yosemite it is all "automated" -- I've just purchased a new printer, will also pick up a new cable when I go. Maybe the new cable will work and I can return the printer ... not immediate solution but may be a solution
Thanks for your input
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on May 26, 2015 20:58:00 GMT
Cursing -- so far -- hasn't helped. Fiddling hasn't helped. Tried reboot -- tried changing USB ports ...
doing in store pick up on a new printer -- damn things are pretty much disposable products.
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Post by Basket1lady on May 26, 2015 21:14:19 GMT
I would call Apple support. They recommend HP printers, so they may be able to help. It probably needs some update. My relationship with printers is a love/hate one. It makes me crazy when my (usually iPad) won't pick up the printer. Why?  |
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Post by jesq on May 26, 2015 21:22:57 GMT
Has any of your rebooting been to the router? Our Canon printer goes offline all the time and that usually fixes it.
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Post by chaosisapony on May 26, 2015 22:00:13 GMT
Cursing -- so far -- hasn't helped. Fiddling hasn't helped. Tried reboot -- tried changing USB ports ... doing in store pick up on a new printer -- damn things are pretty much disposable products. Have you tried uninstalling and reinstalling the printer? Make sure you download the latest drivers and software versions from the manufacturer's website. Good luck, I have the worst trouble with Macs and printers. They never seem to want to talk to each other.  |
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CeeScraps
Pearl Clutcher
~~occupied entertaining my brain~~
Posts: 3,894
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Post by CeeScraps on May 26, 2015 23:34:52 GMT
Call HP...not Apple.
Scanner software typically on a Mac is a separate icon/software within your application folder.
1. Make sure your printer driver is updated--check the HP site
2. Go into your HD
3. Applications folder
4. HP - see if there is scanner software in there. If so click on it, then scan from there.
?? Why do you need to scan it if you've printed it? Can't you just email to whomever needs it?
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Post by cadoodlebug on May 26, 2015 23:42:10 GMT
Call HP...not Apple. Scanner software typically on a Mac is a separate icon/software within your application folder. 1. Make sure your printer driver is updated--check the HP site 2. Go into your HD 3. Applications folder 4. HP - see if there is scanner software in there. If so click on it, then scan from there. ?? Why do you need to scan it if you've printed it? Can't you just email to whomever needs it? Perhaps it needed a signature? OP, my HP does that occasionally where it says it can't find my computer. When that happens I save the scan to a thumb drive. ETA: You probably will have better luck calling the President than HP.  |
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Post by padresfan619 on May 27, 2015 0:01:55 GMT
Does your scanner have an option to scan to a USB? I have an HP printer and a Mac computer. I plug the USB into the front of the printer and scan directly to the USB, then I plug the USB into the computer and do whatever I have to do from there. It is a little bit of an annoying process but it works 100% of the time.
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Post by Eddie-n-Harley on May 27, 2015 0:22:42 GMT
Has any of your rebooting been to the router? Our Canon printer goes offline all the time and that usually fixes it. You shouldn't need the router unless you are printing wirelessly, though. In fact, when my printer drops off the network and I don't feel like playing with the router, I just take the laptop to the printer and plug it in with the USB cable. |
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on May 27, 2015 3:33:33 GMT
Well -- this has been a tedious F&*?ing nightmare -- but that means for me --- maybe not for someone who has some clue. And .. I was stuck under my desk since the power cord also had to be changed. I was thinking there for a second I would have to call the fire department to drag my big rear out of there. Maybe I'll laugh about that tomorrow.
Anyway -- new printer, new cable though I am currently printing wirelessly. But I like that idea of scanning to a thumb drive.
Yes - a document needed a signature, then the whole enchilada is uploaded to the court
Thank you, everyone, for your ideas and help. I really do appreciate it
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