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Post by Skellinton on Jul 13, 2014 20:15:45 GMT
I just picked up an order from a kind of expensive middle eastern place and 2 items from my mezza plate are missing. It had the falafel, tahziki, hummus, and tabouli salad but was missing the spinach pie and the manakish flatbread "pizza". The entire plate was 13.00, and I am missing 2 pretty substantial parts.
I emailed already, but I don't really know what I expect them to do. The restaraunt is about 30 minutes from my house, so I am certainly not driving back.
What do you expect a place to do when this happens?
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Post by gar on Jul 13, 2014 20:25:23 GMT
I'd probably expect something towards a future meal. Accidents happen and as long as they acknowledge it and try to make amends I'd be ok with it.
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Post by moveablefeast on Jul 13, 2014 20:26:29 GMT
I'd expect an apology and a certificate for a free meal for next time, and/or a refund of the price paid.
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Post by chaosisapony on Jul 13, 2014 20:30:16 GMT
An apology and some sort of offer for your next meal would be good. I hate it when stuff like that happens and it's even worse when it is from a place far away.
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Post by myshelly on Jul 13, 2014 20:34:26 GMT
I'd expect an apology and a certificate for a free meal for next time, and/or a refund of the price paid. That. I am the person who stands there and opens every container/checks every package at the drive thru and in to go orders though. It's too easy to screw you in the drive thru (same goes for to go orders). |
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Post by Miss Lerins Momma on Jul 13, 2014 20:36:12 GMT
I'd expect a credit towards my next purchase.
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Post by ScrapbookMyLife on Jul 14, 2014 0:04:52 GMT
I would expect to receive the missing items, next time at no charge.
I always check my to go or drive thru order, before departing.
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Post by Spongemom Scrappants on Jul 14, 2014 0:09:35 GMT
A gift certificate equal to the amount of the missing food would be nice. But these days I might be happy with just a really sincere apology and not the all-too-common attitude you often get from so-called customer service based industries.
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Post by luanne on Jul 14, 2014 0:13:36 GMT
I would not expect anything. I would let them know next time I get something from their resturant though.
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Post by melissak on Jul 14, 2014 0:17:01 GMT
An apology and some sort of offer for your next meal would be good. I hate it when stuff like that happens and it's even worse when it is from a place far away. I agree! I do check all my orders before I leave restaurants. |
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Post by Eddie-n-Harley on Jul 14, 2014 0:23:27 GMT
Back when I worked at a restaurant, if someone called us and said something was missing, we pulled their order slip, told them to hang on to the slip from their bag, and we would credit the price of the item next time they came in, provided they brought in their copy of the slip. I think that'd be enough for me, because really, what are the options?
1. Drive back to get it. (Not really worth it if it's more than five minutes there and back.)
2. Have them futz with the credit card receipt to refund me. (Possibly doable, but what if they F it up? Now I've got two problems.)
3. Gift certificate. (How am I going to get it? I am NOT comfortable giving out my address.)
4. Nothing-- you should have checked your order at the restaurant. (Maybe, but it's not my job to get the order right.)
5. Nothing-- mistakes happen. (Sometimes I'm in this mood, but even so I would still call and inform them of the problem to avoid it later.)
Yeah, I think just having the manager make a note that next time I have a $13 credit is my preferred remedy.
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Post by Skellinton on Jul 14, 2014 0:52:25 GMT
I would not expect anything. I would let them know next time I get something from their resturant though. You really wouldn't expect at least the food you paid for? |
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Post by Skellinton on Jul 14, 2014 1:01:40 GMT
I didn't know if I should expect anything other than just the food I was actually missing the next time I visit.
I know it is not a big deal, and mistakes completely happen, but I do think it is the restaurants responsibility to make sure the order is complete before they give it to the customer. It was a large order, and being a middle eastern restaurant there were several orders that had many components, I did look before I left, but there were about 20 separate containers and foil packages between our 4 meals.
My friend just thought I should just get the items missing next time, the other two eaters thought I should get the entire mezza plate free next time, I was just wondering what you all thought.
I am not going to make a big stink, I emailed them rather than calling because I hate doing stuff like that. If I ever hear back from them I will be content with whatever their decision is!
Thanks for your input.
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Post by Pahina722 on Jul 14, 2014 1:03:07 GMT
I've had similar things happen before. I would expect the manager or owner to offer to comp this meal or an upcoming one. It's his employees' jobs to make sure that the food ordered is what is delivered. Not to make good on that basic agreement will destroy his business if he doesn't deal with it immediately.
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Jul 14, 2014 11:33:57 GMT
I would expect to receive the missing items, next time at no charge. I always check my to go or drive thru order, before departing. I do the same. |
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Post by *KAS* on Jul 14, 2014 11:54:06 GMT
I just picked up an order from a kind of expensive middle eastern place and 2 items from my mezza plate are missing. It had the falafel, tahziki, hummus, and tabouli salad but was missing the spinach pie and the manakish flatbread "pizza". The entire plate was 13.00, and I am missing 2 pretty substantial parts. I emailed already, but I don't really know what I expect them to do. The restaraunt is about 30 minutes from my house, so I am certainly not driving back. What do you expect a place to do when this happens? Guess I won't complain about my order yesterday. I just learned that Hardees will do their sandwiches in lettuce wraps. I don't think I've had Hardees burgers in 15 years, but I was craving one, and I could fit that into my calories for the day. Not a 'health' food, just a treat. I specifically ordered: "I'd like the 1/3 Low Carb Thickburger combo with a salad instead of fries". I didn't bother looking at it until I get home. Yep, 1/3 thick burger on a freshly made bun, with fries.  |
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Deleted
Posts: 0
Oct 5, 2024 13:22:34 GMT
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Post by Deleted on Jul 14, 2014 12:03:29 GMT
An apology and some sort of offer for your next meal would be good. I hate it when stuff like that happens and it's even worse when it is from a place far away.<br/> this.
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janeliz
Drama Llama
I'm the Wiz and nobody beats me.
Posts: 5,641 
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Post by janeliz on Jul 14, 2014 12:05:32 GMT
I'd expect an apology and a certificate for a free meal for next time, and/or a refund of the price paid. Ditto. |
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Post by deshacrafts on Jul 14, 2014 13:22:45 GMT
I'm curious why didn't you call the restaurant instead of e-mailing. I have always called if there was a problem. Usually they will keep a note of the error at the desk for my next order, that way they can address the issue immediately. They might not read the e-mail until the next day and then peoples memories aren't as good. Anyway, that's what I do.  |
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Post by Skellinton on Jul 14, 2014 15:32:14 GMT
I'm curious why didn't you call the restaurant instead of e-mailing. I have always called if there was a problem. Usually they will keep a note of the error at the desk for my next order, that way they can address the issue immediately. They might not read the e-mail until the next day and then peoples memories aren't as good. Anyway, that's what I do. Because I hate confrontation, I am extremely shy, and this was easier for me. |
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Post by deshacrafts on Jul 14, 2014 18:06:50 GMT
I'm curious why didn't you call the restaurant instead of e-mailing. I have always called if there was a problem. Usually they will keep a note of the error at the desk for my next order, that way they can address the issue immediately. They might not read the e-mail until the next day and then peoples memories aren't as good. Anyway, that's what I do. Because I hate confrontation, I am extremely shy, and this was easier for me. Okay that makes sense. I didn't mean to offend you, I was just curious as it seems like you would get a faster resolution. |
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Post by Skellinton on Jul 14, 2014 18:45:47 GMT
No offense taken! I know it is silly, trust me!
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Post by tiffanyannhulsey on Jul 14, 2014 18:52:34 GMT
I hate when this happens. UGH! Since my SO is a General Manager for a local-owned restaurant, I happen to know the outrageous profit margin on most restaurant food. Therefore, I would expect a full credit for my entire meal on my next visit to make up for my inconvenience and disappointment.
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Post by luanne on Jul 14, 2014 20:48:28 GMT
I would not expect anything. I would let them know next time I get something from their resturant though. You really wouldn't expect at least the food you paid for? No truly I would not. Things happen mistakes happen. But I would make sure from now on I check my bag before I leave so it never happens again. |
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Post by smokey2471 on Jul 15, 2014 0:24:16 GMT
We order dominos a lot almost every Thursday for movie night. I always order a side of wings and a soda. Never fails they either forget the wings or the soda and sometimes both. I call and they always credit me a free pizza so next time I call it's in the system. They also send a 1/2 off postcard. They also bring back the missing items. You would think they would learn. smh
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