|
Post by auntkelly on Jul 24, 2014 15:07:56 GMT
I would have posted sooner to chime in about how much I hate Comcast, but my internet has been down. Seriously, the past two mornings I have woken up to no internet service. The problem is easily fixed when I reboot, but it's a hassle. I am paying so much for my service, I shouldn't have to reboot every single day.
|
|
Rhondito
Pearl Clutcher
MississipPea
Posts: 4,797
Jun 25, 2014 19:33:19 GMT
|
Post by Rhondito on Jul 24, 2014 15:19:51 GMT
I feel like I've dodged a bullet... I have Uverse and pay $66/mo for internet. Comcast has a deal now for $29/mo and the speed is faster than what I currently have. So, I called to set up installation - talked with a very nice lady and thought I was all set. They were supposed to be at my house between 3:00 & 5:00 last Monday. At 4:45 no one had shown up or called so I called them - they said my appointment was for the following Saturday. I confirmed the appointment time twice when I initially scheduled it. So, I wait until Saturday... when the service tech finally showed up, he took one look at my Dish equipment and said he couldn't hook me up because I had satellite service, not cable and it would cost me $100 for them to drop a new outlet in my house. Um... my Uverse runs through a cable line - not the satellite. He still insisted he couldn't do it. I figured that was a sign that I should just stay with Uverse. Since then, I have heard numerous people IRL and online complaining about them. And now here too!
|
|
|
Post by SnowWhite on Jul 24, 2014 15:53:10 GMT
Twitter is the answer when you have a problem and can't get anywhere. Just tweet it and low and behold someone will contact you to fix it. This I will completely agree with. I've only had problems with my Comcast twice in 12 years and both times I've attempted resolution through their 800-number and when that failed, I tweeted them, got a response from their executive services center and had my issues completely resolved. It also helps that I'm a Network Engineer by day so I own all of my own equipment. They stuff they 'rent' to you is crap. And as someone else said, the modems and routers need to be upgraded/replaced every 2-3 years.
|
|
|
Post by auntkelly on Jul 24, 2014 17:52:29 GMT
I would have posted sooner to chime in about how much I hate Comcast, but my internet has been down. Seriously, the past two mornings I have woken up to no internet service. The problem is easily fixed when I reboot, but it's a hassle. I am paying so much for my service, I shouldn't have to reboot every single day. Is uVerse available in your area? If so, you might consider them. I have a few friends in TW who finally made the switch from Comcast to uVerse because of issues like that. They've all been much happier. Well, as happy as one can be with any cable/internet company because I am convinced they (and cell phone companies) all suck in their own special way! uVerse is slowly making its way through The Woodlands but I still don't think it's available in our neighborhood yet. I haven't checked in awhile though, so I'll go look on their website.
|
|
|
Post by cmpeter on Jul 24, 2014 18:02:26 GMT
We have had them for the past 8 years. Never had an issue calling customer service (calls always seem to be answered in the US.)
We had an issue on Monday with the On Demand shows being very pixelated and our internet had been dropping periodically for awhile. We called around 9:00 pm. They said they could tell our signal was weak and had been for a couple weeks. Gave us a credit for those weeks and refunded the movie we were trying to watch. Sent out a technician to the house. He came and checked things out...said it was the cable from their box on the street to our house. It needs to be replaced. He ran a temp cable and scheduled an appointment to have a new one buried. Left me his name and personal cell phone [HASH].
|
|
tracylynn
Pearl Clutcher
Posts: 4,899
Jun 26, 2014 22:49:09 GMT
|
Post by tracylynn on Jul 24, 2014 18:10:19 GMT
Sorry you have so many issues, I've had comcast for 4 years and never had issues for the most part. And I love it. TV/Internet and land line service. Now, what I hate the most is that I can't drop my land line because it's cheaper to keep it - but oh well.
|
|
|
Post by stingfan on Jul 24, 2014 18:33:50 GMT
A Comcast truck was parked in front of our neighbor's house. Suddenly our phone and internet went down. I thought they would fix it while the guy was there. But they didn't. We called and told them something happened to our internet when they were working next door. Of course, they couldn't connect the two events - they were just a big coincidence <eyeroll>. We go through the reset, turn off, turn on stuff, gee, it still doesn't work. We'll send someone out and charge you a service call. Um, no you won't. I had my husband call later, they came and fixed it the next day, and didn't charge us. My husband is obviously better at dealing with them than I am . One time they were billing us something different every month and they couldn't explain why. Dh put together a spreadsheet of charges, months, etc and went to the office to talk to the manager. We got a credit and free HBO since she'd never seen anyone so prepared before . Dealing with Comcast is a part time job.
|
|
|
Post by Fairlyoddparent on Jul 24, 2014 19:29:44 GMT
We don't have Comcast but my mom did and my mil does.
Before my mom passed away she lived in a retirement apartment complex. We cleaned out her apartment and left the cable box. I had no idea that it didn't stay there. A couple of months down the road, I got a bill from them. I called to tell them that she had passed away and the service could be discontinued. The lady was so hateful with me. She, very rudely, said that I had to return the equipment. I told her that I didn't have the equipment and it was left at the complex. She then said that I would personally have to pay for it. Yeah, that wasn't going to happen. I told her she could either cancel the service or keep billing a dead person who had no money and no possessions.
Just a couple of months ago my mil home phone went out. She has a bundle through Comcast. She spent a week trying to get someone to help her with no luck. Once I heard about it I went to her house and called them. I called them at 4:30pm. After getting the run around for 1.5 hours the person on the phone said there was nothing they could do because technicians don't work past 6. He said the best they could do is put a work order in and they would contact her (remember--no phone!) within a week. I am usually a pretty calm person but I laid into him.
I told him that we had 2 elderly women with health problems living in a home without a phone and if anything happened to them while they had no phone service I would be sue Comcast for their negligence. He was still useless! I did call back the next day and got a competent person so all is well now.
|
|
linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
|
Post by linda~lou on Jul 24, 2014 19:36:58 GMT
Are you freaking kidding me!? I'm reading everyone's response on my wifi only iPad with interest, thank you all for your input, I go to respond and page won't reload.
MY INTERNET IS DOWN AGAIN!!!!
I'm on my phone with LTE once again.
I own my own modem, it's brand new as is my router. I honestly think it's outside. I almost want to laugh. I was coming back to say I woke up to working wifi, days half over and it's all good, then as I'm going to say something here positive about comcrap, bam service down again.
I'm outta here, going to go read a good book! Later peas! Love ya!!!!!
|
|
iowgirl
Pearl Clutcher
Posts: 4,276
Jun 25, 2014 22:52:46 GMT
|
Post by iowgirl on Jul 24, 2014 22:04:40 GMT
Laura - have your DH double check that one!!! Direct TV is not $10/month for internet - they will SAVE your $10 on your bill if you bundle your internet with them. BIG DIFFERENCE!!!!
I think they are also quoting you the satellite internet speeds - which can be blazing fast (EXEDE internet) until you blow that cap. If you have never had a cap on your internet usage - you have NO IDEA how fast it goes. I am serious about that. No streaming music or video. If you have multiple users or use any cloud based services - forget it!
And you are locked into a 2 year contract.
They are TERRIBLE about mentioning the data caps. Very fine print. Direct TV service is total crap too.
|
|
|
Post by Sharon on Jul 25, 2014 1:07:11 GMT
We haven't really had any problem with Comcast. We had DirecTV once.....never again will we have satellite tv!
|
|
|
Post by moretimeplease on Jul 25, 2014 1:21:54 GMT
My sister moved recently and has her phone, internet & cable bundled with them. She got a call the other day that OOPS! they had double assigned her phone number to both her and someone else by mistake, so she had to have a new home phone number. Seriously? How does that even happen? You'd think their computer system could prevent that! No way! They did that to me too! We moved and I had already updated everything (EVERYTHING!!) with the number I was given, only to have to turn around and do it again a week later. The thing I hate about Comcast is that the monthly bill is never the same. It's not like we do any pay-per-view stuff so it really shouldn't vary. And they make it impossible to figure out where they are overcharging you.
|
|
|
Post by krispin41 on Jul 25, 2014 1:27:49 GMT
We just had some issues with our internet connection (we don't use them for cable). And while my Dad was on the phone with tech support, the person "helping" him told us not only to disconnect our router (which means I wouldn't get a signal in the part of the house I was in) but to wrap our modem in tin foil to help boost the signal. My Dad literally said, "That is the lamest thing I have ever heard. Shall I equip the dogs with tin foil hats so they can be roaming wi-fi hotspots?" We finally hung up and got a more competent tech person.
|
|
linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
|
Post by linda~lou on Jul 25, 2014 1:33:18 GMT
We just had some issues with our internet connection (we don't use them for cable). And while my Dad was on the phone with tech support, the person "helping" him told us not only to disconnect our router (which means I wouldn't get a signal in the part of the house I was in) but to wrap our modem in tin foil to help boost the signal. My Dad literally said, "That is the lamest thing I have ever heard. Shall I equip the dogs with tin foil hats so they can be roaming wi-fi hotspots?" We finally hung up and got a more competent tech person. I laughed out loud at this!!!! Love your dad. I can see dogs running around with tin foil hats!!!!
|
|
|
Post by jill225 on Jul 25, 2014 2:24:12 GMT
I hate everything about comcast. My first choice would be direct TV, but it's just too expensive since they don't offer Internet connection options. Currently have AT&T and overall am pretty happy with it.
|
|
linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
|
Post by linda~lou on Jul 25, 2014 3:16:42 GMT
I hate everything about comcast. My first choice would be direct TV, but it's just too expensive since they don't offer Internet connection options. Currently have AT&T and overall am pretty happy with it. That's what's so frustrating. I love my DirecTV but in order to have internet, I have to use comcast. Originally I had Comcast for both cable and internet but hated their cable so I switched to Direct. At the time Direct didn't offer internet at least not that I was aware of. I've had comcast internet for years, if I changed I'd have a billion email addresses to change and I just don't want to go through the hassle. So I continue to stay. Oh I was down this afternoon. Unplugged plugged and service came back. It's been 7 hours now......wonder how long before it goes down again. I still say it's outside, I just hate the thought of scheduling an appointment. Ugh.
|
|
Julie W
Drama Llama
Posts: 5,209
Jun 27, 2014 22:11:06 GMT
|
Post by Julie W on Jul 25, 2014 3:25:44 GMT
Ugh! I feel for you. Have been having problems with Internet all week via Comcast.
|
|
|
Post by winniegirl on Jul 25, 2014 3:31:45 GMT
We have had Comcast for 30+ years...cable & internet and rarely have any trouble with either.
|
|
|
Post by winniegirl on Jul 25, 2014 3:32:16 GMT
We have had Comcast for 30+ years...cable & internet and rarely have any trouble with either.
|
|
|
Post by chaosisapony on Jul 25, 2014 3:40:18 GMT
I'm a bit confused reading the thread. Is it the modem that is causing your troubles or your router? If it's the router, when I have had problems like you're describing I've been able to go into the advanced settings (read your manual, google or call the router company) and change the channel it is on. Usually there are too many routers on the same channel so I pick the least used channel and that fixes the problem immediately.
|
|
linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
|
Post by linda~lou on Jul 25, 2014 4:05:43 GMT
I'm a bit confused reading the thread. Is it the modem that is causing your troubles or your router? If it's the router, when I have had problems like you're describing I've been able to go into the advanced settings (read your manual, google or call the router company) and change the channel it is on. Usually there are too many routers on the same channel so I pick the least used channel and that fixes the problem immediately. Hummmm very interesting. I did not know this. I will certainly google for more information! Thank you!!!
|
|
|
Post by JustKim on Jul 25, 2014 23:47:24 GMT
I wish we had more options. Today's Comcast experience...bill way to high, called them and they never canceled some services that we ask to be canceled a long time ago. They will give us 3 months credit even though they have in their system when we asked for service to be canceled. We had a modem that was not supporting their faster service (it was 7 years old and only working at 1/2 speed that is available). the dvr box is so old that they don't even issue them anymore and we were paying 2x's the amount compared to a HD box. So off we went to the office to turn in our dinosaurs. Get home and spend 3 hrs on the phone trying to get things up and running. Still have no phone and they could not figure it out so now they will be coming next week to check on that. Dh getting upset and wanted to know why I wanted to upgrade as this is not what he wanted to do today. With the wireless items and his new smart phone we needed to be able to support all of the technology. Comcast also had us undo the wireless router to connect the modem and then after the phone calls I had to go back and get that fixed. Ok, I do not like Comcast!!
|
|
linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
|
Post by linda~lou on Jul 26, 2014 0:01:48 GMT
Kim I feel your pain. I woke to no service this morning yet again. I was able to reset but what a pain. I need to try that router tip, I was just too lazy.
|
|
Sue
Pearl Clutcher
Posts: 3,240
Location: SE of Portland, Oregon
Jun 26, 2014 18:42:33 GMT
|
Post by Sue on Jul 26, 2014 0:08:16 GMT
Sorry for so many Comcast horror stories. We've had Comcast for many years with no problem. Just today I had to drop by their local office to pick up a new remote for our bedroom TV. While there I checked on the price of adding Starz to our subscription (Outlander!) I ended up getting an upgraded cable package for much less than the cost of our previous basic one plus got HD TV with HBO, Starz etc. free for a year. And the lady who helped me was so pleasant and professional. I'm not so naive that I won't hold my breath until our next bill comes in though!
|
|
|
Post by Really Red on Jul 26, 2014 0:12:00 GMT
Oh yes. OH my yes
|
|