linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
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Post by linda~lou on Jul 24, 2014 4:05:08 GMT
Gah. I pay through the butt for Comcast internet. I have DirecTV and love it. So in order to have internet access, I have to get a standalone plan with Comcast. I'm paying something like $50 a month just for wifi.
For the last month, my service has gone down at least once a day. Usually I do the unplug restart thing and I can reconnect. Last week it was down for the day and nothing I did worked.
So I called. Got some guy from Bangladesh I'm certain. After 45 minutes, being disconnected twice, he told me I needed someone to come out. Nothing he could do. And it would be two days before someone could come. Ugh.
So while we are attempting to schedule a appointment, I'm disconnected yet again.
Called back, get a new guy, from Tennessee! Woohoo! Start all over. He tells me unplug, plug and I HAVE A CONNECTION!!!!! So why couldn't my Bangledesh guy do that??? Whatever. I am happy.
Since then, not a day goes by where I have no service. The unplug plug restart seems to be working but what a PITA.
Now tonight I am without service again. Thank the lor' for LTE on my phone.
That is all. Carry on. I just had to vent.
Don't feel like the hassle tonight so tomorrow I will be calling them again and hope I get someone that speaks da english.
I hate comcrap. That is all.
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jediannie
Pearl Clutcher
Posts: 3,035
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Jul 24, 2014 4:12:15 GMT
*knock on wood but we haven't really had any problems with Comcast for a long time. When we got the first DVR box from them, not all the channels were showing up and they said we had to run new coax to get it to work. I called bullsh*t on them and checked the coax myself (crawled under our house and checked it out and it was fine) and come to find out, squirrels ate through the coax that ran from the pole to our house! Comcast had to replace that cable and I felt vindicated! Ever since then, we haven't had any major problems.
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Post by honeyb on Jul 24, 2014 4:14:41 GMT
Amen, sister... Couldn't agree with you more!
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Jili
Pearl Clutcher
SLPea
Posts: 4,366
Jun 26, 2014 1:26:48 GMT
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Post by Jili on Jul 24, 2014 4:15:19 GMT
I hear you, I really do.
We have them for internet, landline, and cable. Right now it suits our needs better than anything else, but Comcast sucks!
I admit that we haven't had any problems in several years, but when we did it was a maze of various customer service reps--some more helpful than others, and several no-show service appointments which we had taken time off work to be able to accommodate.
I've held a grudge, I admit it.
I hope you can get this figured out soon.
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tiffanytwisted
Pearl Clutcher
you can check out any time you like, but you can never leave
Posts: 4,538
Jun 26, 2014 15:57:39 GMT
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Post by tiffanytwisted on Jul 24, 2014 4:20:54 GMT
Well, since we're venting about Comcrap ( this!) . . . I have 2 TV's & the once that is not the primary TV (the one in my bedroom) has never had a program guide that works. Ever. We did the plug/unplug thing. I had them install a new box. Nope. I can't tell you what's on TV on Friday. Seriously. $150+ a month and I don't know what's on TV this weekend. <sigh>
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Post by meridon on Jul 24, 2014 4:21:20 GMT
My sister moved recently and has her phone, internet & cable bundled with them. She got a call the other day that OOPS! they had double assigned her phone number to both her and someone else by mistake, so she had to have a new home phone number. Seriously? How does that even happen? You'd think their computer system could prevent that!
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Post by chaosisapony on Jul 24, 2014 4:23:47 GMT
I hate them with a fiery passion. I am in the unfortunate position where I have no other choices for tv or internet, so Comcast it is. I will say though, they have stepped up their game in the last year and they are not quite as horrible as they used to be. If I call off peak hours I can usually get someone in the US to help me, if I don't I just hang up and keep trying. It's ridiculous that you pay SO much for service and they expect you to try to troubleshoot with people you cannot communicate with.
In regard to your appointment time, that happened to me once too. I was told the only available appointment time was 4 days out. So I took it and would have to take an unpaid day off from work to keep it. I was livid. On a whim I went online using my work computer, logged into my account and saw I could change the appointment time. I clicked the day and time I had originally asked for and was told was unavailable and it accepted it right away. Maybe you could try that?
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linda~lou
Pearl Clutcher
Keep calm and eat crumpets
Posts: 2,744
Location: Motown but my heart is in San Francisco
Jun 25, 2014 21:57:08 GMT
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Post by linda~lou on Jul 24, 2014 4:27:18 GMT
Wow, these stories just solidify my position on how much I hate them. I'd change providers but that means changing 8,679 websites that have my comcast email address!
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Post by Eddie-n-Harley on Jul 24, 2014 4:38:53 GMT
*knock on wood but we haven't really had any problems with Comcast for a long time. When we got the first DVR box from them, not all the channels were showing up and they said we had to run new coax to get it to work. I called bullsh*t on them and checked the coax myself (crawled under our house and checked it out and it was fine) and come to find out, squirrels ate through the coax that ran from the pole to our house! Comcast had to replace that cable and I felt vindicated! Ever since then, we haven't had any major problems. Tangent. When I first had DVR from Charter, the box would keep breaking because of bad code in the updates. Updates sent automatically to the box. By Charter. They could SEE the problem from their end. I went through three boxes, all with this software issue, and then they accused me of being the problem. I told them: If I wanted to break my DVR box, I would throw it off my second story balcony into the parking lot. Now cancel my DVR service and give me back regular cable. /Tangent.
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Post by littlemama on Jul 24, 2014 12:12:42 GMT
I hate them with a deep, fiery passion that inflames my soul. During one particularly heated series of exchanges with them a few years back, I may have uttered the following: "You DO understand that this is why people hate the cable company, right?" We are going to switch, my hold up is the email address that we use daily is thru comcast
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Post by pierkiss on Jul 24, 2014 12:41:05 GMT
Ugggh!! Freaking Comcast. So not looking forward to having them again when we move. We have Cox out here and they are great! Internet almost never goes out, and their customer service is wonderful.
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Post by JustCallMeMommy on Jul 24, 2014 12:50:28 GMT
I'm paying more than you got just Internet each month, and the service stinks. I don't have a choice for high-speed internet though.
Months ago, they told me I was going to have to get a new cable modem for my service to keep working. They just kept telling me to "just come swap it out," but I owned my modem, and one girl was indignant that I didn't want my bill to go up $10 a month (when I was already paying too much) to RENT a cable modem. I finally bought a new cable modem, and it did fix my issues, but it annoys me that they "upgraded" in such a way that forces me to upgrade my equipment.
During the time I was having issues, I had to call a number of times. I spent HOURS on the phone one call. Each rep would spend 20 or 30 minutes working through the same things the previous person did then pass me off to someone else. Eventually, someone "accidentally" disconnected me. When I called back, I got someone who was able to solve my issue within minutes. Argh!
The next time I called was so that they could do the things they needed to do on their end for my new cable modem to work. I waited at least 45 minutes to get to a person. The girl who answered listened to my problem then started doing something I could tell was wrong. When I asked her about it, she hung up on me. When I called back and waited another 45 minutes, I did get a competent person who set me up correctly.
I just want the competent person the first time I call rather than after I'm frustrated.
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Post by lovetodigi on Jul 24, 2014 12:54:53 GMT
We have had Comcast for the past three years and while we have had a few problems, overall we are satisfied with their service. We have had a problem with no service a few time, and then it totally went out. It was the modem/router. Once we took it in and exchanged it, the problem went away. We did have to do without internet/phone from Sunday morning until the office opened on Monday. Have you tried exchanging yours? We may have less problem because we moved into a new subdivision and all of the wiring from the main hub down the road and throughout the subdivision is new, updated wiring. The installer (sub-contractor hired by Comcast) really upset me though. He moved a heavy piece of furniture and put a deep scratch in a couple of pieces of the brand new hardwood floor. If he had mentioned that he needed to move it, we could have done that for him. They did pay to have it replaced.
Hope you get it fixed quickly. I know that it can be frustrating.
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Post by monklady123 on Jul 24, 2014 13:02:17 GMT
I've never had Comcast, but I know that when we first got cable (according to my kids we were the last people in this town without it, lol) it was because Verizon FIOS was moving into our neighborhood. Our listserve was full of people posting things like "Hallelujah! Goodbye Comcast!" and "how many more days until I can ditch this Comcast?" and "SO HAPPY!" lol.
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Post by brina on Jul 24, 2014 13:05:57 GMT
I have had far fewer problems with Comcast than I ever had with DirecTv. Guess I should count myself lucky.
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Post by cropduster on Jul 24, 2014 13:06:20 GMT
We had the same issue. It was so frustrating! I had been saying for over a year that we needed a new modem. Every time I called, I would get a "Steve" from Calcutta. (Sorry for being derogatory.) Every time they would say for $20.00 I could send it back to get a new one or drive 45 minutes to our nearest service center and exchange. Two months ago I called and got a woman from Tennessee. She said I needed a new modem and a tech would be out in two days to take care of it for no charge. Finally! A nice tech came and checked everything out, installed the new modem and we haven't had any real issues like we had before since. I feel if Comcast would bring the call centers back to the U.S., we would not have issues with customer service like they do now. But what do I know?
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back to *pea*ality
Pearl Clutcher
Not my circus, not my monkeys ~refugee pea #59
Posts: 3,149
Jun 25, 2014 19:51:11 GMT
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Post by back to *pea*ality on Jul 24, 2014 13:06:22 GMT
Comcrap is getting bigger by gobbling up Time Warner too.
Their service stinks and we have a special dislike for them. DS landed an internship with them. He was so excited but they jerked him around - it was awful. He turned in all his paperwork on time, contacted HR a week before his start date to confirm everything. He was left in the lobby for over 2 hours on his start date because some one screwed up. It took three weeks for them to fix it and he lost three weeks of the internship time including pay. Then his manager left him and the other intern in their cubicles, ignored them despite their requests for work. Never allowed them to attend staff meetings. Most interaction was by email, he wouldn't talk to them . A wasted internship.
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Deleted
Posts: 0
Oct 6, 2024 2:37:46 GMT
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Post by Deleted on Jul 24, 2014 13:11:34 GMT
If you have a wireless router check that...we recently had the same problem(on Comcast) and buying a new router solved it. And ours was only 2 years old at most.
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lindas
Pearl Clutcher
Posts: 4,277
Jun 26, 2014 5:46:37 GMT
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Post by lindas on Jul 24, 2014 13:23:39 GMT
I don't hate Comcast, my problems have been minor over the years, just hate what we pay for the bundle. Unfortunately it was all that was available when we moved here. I just found out the we can now get Verizon FIOS so DH is going to try and use that as leverage to se if we can get the monthly bill reduced. If not I'm making the switch.
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iowgirl
Pearl Clutcher
Posts: 4,276
Jun 25, 2014 22:52:46 GMT
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Post by iowgirl on Jul 24, 2014 13:27:01 GMT
I have to use satellite internet. If you had a little bit of that - you would probably not hate Comcast as much... LOL
Satellite internet is super fast for the few days a month we are not over our usage cap. The rest of the month is like dialup. S .. L .. O .. W .. .... .....
$50/10 GB of usage - $70/month for 15GB. We are on the $70/month plan now. Still blow through our cap in less than 20 days. So the rest of the month is at a snails pace.
No Netflix or anything like that. That would blow the cap in about 2 movies. No Spotify or anything like that either. No cloud based anything... LOL I wish I had the option of crappy Comcast.
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smartypants71
Drama Llama
Posts: 5,816
Location: Houston, TX
Jun 25, 2014 22:47:49 GMT
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Post by smartypants71 on Jul 24, 2014 13:29:01 GMT
Comcast is the devil. The price is outrageous and the service is terrible. When I canceled, they insisted on sending someone to pick up my old equipment even though I kept offering to just bring it in to the store. Well, they missed the two appointments they set up and then tried to put it on my credit. After MONTHS of arguing, they finally removed it from my credit.
When I moved, I couldn't get line of sight to Dish or Directv satellites, so I went almost three years with no cable. Once Uverse put it their infrastructure, I was able to get service with them. The service is great and so is the price. So happy to have television again!
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Post by icedcoffee14 on Jul 24, 2014 13:46:39 GMT
I must have comcast angels watching over me because in 8 years of internet and TV service I have had only 2 issues and one was not their fault once I found out the issue. Once was someone ran their car into the transformer box at the end of the neighborhood and it was fixed within 2 hrs of my call and the other was just recently when I called to request a service change and one set of the movie channels was not showing up. They fixed it immediately and then gave me HBO free for a year for my troubles. I did not even ask for that.
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Post by mamanay on Jul 24, 2014 14:31:16 GMT
Twitter is the answer when you have a problem and can't get anywhere. Just tweet it and low and behold someone will contact you to fix it.
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Laura
Full Member
Ruby Slippered Pea
Posts: 139
Jun 25, 2014 19:55:02 GMT
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Post by Laura on Jul 24, 2014 14:39:30 GMT
I have DirecTV and love it. So in order to have internet access, I gave to get a standalone plan with Comcast. DirecTV does have bundled packages that include internet access. Have you checked into that? It's only ten dollars a month (What my husband was quoted just yesterday) and its super high speed. It will be twice as fast as the cable internet that we are getting now.
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Post by hennybutton on Jul 24, 2014 14:40:36 GMT
Comcrap is getting bigger by gobbling up Time Warner too. Their service stinks and we have a special dislike for them. DS landed an internship with them. He was so excited but they jerked him around - it was awful. He turned in all his paperwork on time, contacted HR a week before his start date to confirm everything. He was left in the lobby for over 2 hours on his start date because some one screwed up. It took three weeks for them to fix it and he lost three weeks of the internship time including pay. Then his manager left him and the other intern in their cubicles, ignored them despite their requests for work. Never allowed them to attend staff meetings. Most interaction was by email, he wouldn't talk to them . A wasted internship. Actually, Time Warner is getting gobbled up by Comcast. Reading this thread scares the crap out of me. We've been with Time Warner ever since they took over Paragon Cable. According to Wikipedia, that was in 1995. I haven't had any issues with TW other than cost. It's so expensive and we don't even have the Verizon FiOS option in our city. Of course, I wouldn't go with Verizon FiOS because I have had so many issues with Verizon and their customer non-service is crap. Time Warner's customer service has always been good, if not excellent. I don't want Comcast!
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Post by hennybutton on Jul 24, 2014 14:42:47 GMT
Constantly dropped internet connection is why I finally left Comcast for uVerse about 5 years ago. I've never regretted that decision. I continue to hear horror stories from friends. That being said, make them send a service technician out to check your outside connections. If you've had them a while, they could be damaged. When we started having this problem last year with uVerse, they sent someone out. Once they changed out the outside connections, all was good again. Time Warner re-cabled our entire house at no charge. I'm pretty sure the cabling was over 30 years old and we were having issues with the quality of the images on our HDTV. We had been customers for so long, they didn't even question it.
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~Susan~
Pearl Clutcher
You need to check your boobs, mine tried to kill me!!!
Posts: 3,259
Jul 6, 2014 17:25:32 GMT
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Post by ~Susan~ on Jul 24, 2014 14:48:15 GMT
Wow! You all scaring me. The only trouble we ever had was a bad router and they replaced that. I'm going to find some wood and knock on it right now
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Post by honeyb on Jul 24, 2014 14:51:52 GMT
I have to use satellite internet. If you had a little bit of that - you would probably not hate Comcast as much... LOL Satellite internet is super fast for the few days a month we are not over our usage cap. The rest of the month is like dialup. S .. L .. O .. W .. .... ..... $50/10 GB of usage - $70/month for 15GB. We are on the $70/month plan now. Still blow through our cap in less than 20 days. So the rest of the month is at a snails pace. No Netflix or anything like that. That would blow the cap in about 2 movies. No Spotify or anything like that either. No cloud based anything... LOL I wish I had the option of crappy Comcast. You are right. My in laws are rural and their only option is satellite. It's terrible. Like as bad as dial up. When they come to our house they bring their laptops and shop/buy/research til their hearts content. I'm beginning to wonder if they are visiting us or our internet connection?
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Post by jumperhop on Jul 24, 2014 14:59:39 GMT
I LOVE Comcast. We have had other internet providers that would constantly go out Comcast never goes out. Jen
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Judy26
Pearl Clutcher
MOTFY Bitchy Nursemaid
Posts: 2,971
Location: NW PA
Jun 25, 2014 23:50:38 GMT
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Post by Judy26 on Jul 24, 2014 15:06:10 GMT
Comcast is our only option as we can't get service through a dish due to trees. I have had no problem with service. I just have to take big deep breaths every month when I pay the bill. It' s so expensive and getting more so every year.
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