All together now..tell me how much you hate Comcast!

*knock on wood but we haven't really had any problems with Comcast for a long time. When we got the first DVR box from them, not all the channels were showing up and they said we had to run new coax to get it to work. I called bullsh*t on them and checked the coax myself (crawled under our house and checked it out and it was fine) and come to find out, squirrels ate through the coax that ran from the pole to our house! Comcast had to replace that cable and I felt vindicated! Ever since then, we haven't had any major problems.

I hear you, I really do.

We have them for internet, landline, and cable. Right now it suits our needs better than anything else, but Comcast sucks!

I admit that we haven't had any problems in several years, but when we did it was a maze of various customer service reps--some more helpful than others, and several no-show service appointments which we had taken time off work to be able to accommodate.

I've held a grudge, I admit it.

I hope you can get this figured out soon.

My sister moved recently and has her phone, internet & cable bundled with them. She got a call the other day that OOPS! they had double assigned her phone number to both her and someone else by mistake, so she had to have a new home phone number. Seriously? How does that even happen? You'd think their computer system could prevent that!

I hate them with a deep, fiery passion that inflames my soul.
During one particularly heated series of exchanges with them a few years back, I may have uttered the following: "You DO understand that this is why people hate the cable company, right?"
We are going to switch, my hold up is the email address that we use daily is thru comcast

I'm paying more than you got just Internet each month, and the service stinks. I don't have a choice for high-speed internet though.

Months ago, they told me I was going to have to get a new cable modem for my service to keep working. They just kept telling me to "just come swap it out," but I owned my modem, and one girl was indignant that I didn't want my bill to go up $10 a month (when I was already paying too much) to RENT a cable modem. I finally bought a new cable modem, and it did fix my issues, but it annoys me that they "upgraded" in such a way that forces me to upgrade my equipment.

During the time I was having issues, I had to call a number of times. I spent HOURS on the phone one call. Each rep would spend 20 or 30 minutes working through the same things the previous person did then pass me off to someone else. Eventually, someone "accidentally" disconnected me. When I called back, I got someone who was able to solve my issue within minutes. Argh!

The next time I called was so that they could do the things they needed to do on their end for my new cable modem to work. I waited at least 45 minutes to get to a person. The girl who answered listened to my problem then started doing something I could tell was wrong. When I asked her about it, she hung up on me. When I called back and waited another 45 minutes, I did get a competent person who set me up correctly.

I just want the competent person the first time I call rather than after I'm frustrated.

I've never had Comcast, but I know that when we first got cable (according to my kids we were the last people in this town without it, lol) it was because Verizon FIOS was moving into our neighborhood. Our listserve was full of people posting things like "Hallelujah! Goodbye Comcast!" and "how many more days until I can ditch this Comcast?" and "SO HAPPY!" lol.

We had the same issue. It was so frustrating! I had been saying for over a year that we needed a new modem. Every time I called, I would get a "Steve" from Calcutta. (Sorry for being derogatory.) Every time they would say for $20.00 I could send it back to get a new one or drive 45 minutes to our nearest service center and exchange. Two months ago I called and got a woman from Tennessee. She said I needed a new modem and a tech would be out in two days to take care of it for no charge. Finally! A nice tech came and checked everything out, installed the new modem and we haven't had any real issues like we had before since. I feel if Comcast would bring the call centers back to the U.S., we would not have issues with customer service like they do now. But what do I know?

If you have a wireless router check that...we recently had the same problem(on Comcast) and buying a new router solved it. And ours was only 2 years old at most.

I have to use satellite internet. If you had a little bit of that - you would probably not hate Comcast as much... LOL

Satellite internet is super fast for the few days a month we are not over our usage cap. The rest of the month is like dialup. S .. L .. O .. W .. .... .....

$50/10 GB of usage - $70/month for 15GB. We are on the $70/month plan now. Still blow through our cap in less than 20 days. So the rest of the month is at a snails pace.

No Netflix or anything like that. That would blow the cap in about 2 movies. No Spotify or anything like that either. No cloud based anything... LOL I wish I had the option of crappy Comcast.

I must have comcast angels watching over me because in 8 years of internet and TV service I have had only 2 issues and one was not their fault once I found out the issue. Once was someone ran their car into the transformer box at the end of the neighborhood and it was fixed within 2 hrs of my call and the other was just recently when I called to request a service change and one set of the movie channels was not showing up. They fixed it immediately and then gave me HBO free for a year for my troubles. I did not even ask for that.

Time Warner re-cabled our entire house at no charge.  I'm pretty sure the cabling was over 30 years old and we were having issues with the quality of the images on our HDTV.  We had been customers for so long, they didn't even question it.

You are right. My in laws are rural and their only option is satellite. It's terrible. Like as bad as dial up. When they come to our house they bring their laptops and shop/buy/research til their hearts content. I'm beginning to wonder if they are visiting us or our internet connection?