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Post by kamper on Apr 30, 2016 19:12:34 GMT
We moved into a new home in December. We have just discovered a roof leak that is dripping into our master bedroom. Luckily, I decided to take a break from the draft marathon and go into the bedroom or it would have ruined my dresser. I have called the builders emergency line and they said B would call me. How long would you wait for B's call before you called back?
The ceiling paint is bubbled in several places and actively dripping in one spot. It is currently lightly snowing.
I'll let you know how long it has been in a couple of minutes.
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quiltz
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Posts: 6,840
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Jun 29, 2014 16:13:28 GMT
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Post by quiltz on Apr 30, 2016 19:19:25 GMT
It is the weekend so 24 hours.?.
Move the furniture and put down a bucket. Yukky situation for sure.
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Post by kels99 on Apr 30, 2016 19:20:58 GMT
Several hours depending on the time of day.
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kate
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Jun 26, 2014 3:30:05 GMT
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Post by kate on Apr 30, 2016 19:23:14 GMT
It's SNOWING??? I'm so sorry.
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scrappinmama
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Jun 26, 2014 12:54:09 GMT
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Post by scrappinmama on Apr 30, 2016 19:29:31 GMT
Move everything out of the way of the leak and put buckets under the drips. On a weekend, I would say they should call within 24 hours.
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Post by kamper on Apr 30, 2016 19:46:29 GMT
We did move furniture and put a bucket down. I'm afraid it will start coming down in more places or that the drywall will fail.
Yes, it's snowing. We live south of Denver.
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Post by librarylady on Apr 30, 2016 19:52:28 GMT
Since it is the weekend, I would not really expect them to call before Monday. ...sad but true.
Even though it is the emergency phone line--you still have shelter so they won't call until Monday.
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Post by melanell on Apr 30, 2016 19:54:29 GMT
My concern would be the drywall failing, too. I think, if nothing else, I would call back and see if I could get an estimate on how long to expect to wait for the call from B.
Best of luck!
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caro
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Jun 26, 2014 14:10:36 GMT
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Post by caro on Apr 30, 2016 19:55:30 GMT
Oooh snow, my DD lives in Parker. Sorry about your leak.
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Post by kamper on Apr 30, 2016 19:58:50 GMT
We live in Parker too!
I'm not going to wait 24 hours. That's just asking for additional damage to happen. The forecast is for snow through Sunday. It's been two hours.
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Kerri W
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Jun 25, 2014 20:31:44 GMT
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Post by Kerri W on Apr 30, 2016 19:59:48 GMT
24 hours.
At this point is there anything you could do to save the drywall anyway if it's already bubbled?
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Post by nellej on Apr 30, 2016 20:09:35 GMT
Yikes, I feel for you. When did you call them?
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Post by kamper on Apr 30, 2016 20:16:30 GMT
I called at noon MST. I just called back because now we are sure it's also running down the inside of the wall (and interior wall). The rep said said she would call B and ask him to call me and hung up before I could ask how long.
I just doubly irritated because, this house was finished nearly a year ago. They (the builder) had to have known about this leak. We still have items from walk through that have not been fixed. GRRRRR.
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Post by bc2ca on Apr 30, 2016 20:17:30 GMT
We have had a couple of leaks (pipes, not roof) and DH always cuts the drywall to minimize the damage to the ceiling. It is going to be cut and a new piece put in anyway, but you don't want to replace anymore than you have to. Obviously, you still need the buckets in place but this stops the watering from further damaging the house.
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Post by kimberlyr on Apr 30, 2016 20:46:11 GMT
They might not be able to get in the roof to patch the hole if it is snowing or snow covered.
Are you sure it is a roof leak and not a water pipe?
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Post by kamper on Apr 30, 2016 20:54:16 GMT
I heard from the builder's rep. He told me to put buckets down. Brilliant! I told him the entire lower section of the tray ceiling appears to be involved and we don't have that many buckets. He's making some more calls. We may cut through the ceiling and try to find the leak from the inside. It's not a pipe leak there's nothing but, attic above the master.
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scrappinspidey2
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Mar 18, 2015 19:19:37 GMT
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Post by scrappinspidey2 on Apr 30, 2016 21:09:09 GMT
if you are expecting the builder to fix it at their expense etc, I wouldn't do a thing to fix it yourself. They could say that your DIY fixes voided whatever warranty etc that may have covered it. I would put buckets down, a few tarps to preserve the floor and unfortunately wait till they come out to do their thing.
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Post by christine58 on Apr 30, 2016 21:11:19 GMT
Don't try and fix it yourself...he needs to come over and if it's coming from the roof, get a tarp on it now
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Post by kamper on Apr 30, 2016 21:15:42 GMT
He told us to cut a small hole in the ceiling in hopes it will drain. They aren't doing anything until Monday. Sigh, by then we will be looking at a complete tear down of the ceiling, one wall and possibly the ceiling in the basement. Even though it will be at their expense this will be a huge inconvenience to us.
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basketdiva
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Jun 26, 2014 11:45:09 GMT
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Post by basketdiva on Apr 30, 2016 21:31:29 GMT
I called at noon MST. I just called back because now we are sure it's also running down the inside of the wall (and interior wall). The rep said said she would call B and ask him to call me and hung up before I could ask how long. I just doubly irritated because, this house was finished nearly a year ago. They (the builder) had to have known about this leak. We still have items from walk through that have not been fixed. GRRRRR. I don't see why you say the builder had to have known about the leak. If there was no evidence of water damage when you bought the house and no damage all winter, I'm inclined to believe the leak is something new. I'm sorry you are having to deal with this. .sorry
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Post by Eddie-n-Harley on Apr 30, 2016 22:39:02 GMT
How long has it been snowing, and how much has it snowed? I'm just wondering if it's possible that you have an ice dam situation, which will cause the leaking, but I don't think that necessarily means there is a leak in the roof. I had that happen a few winters ago-- my ceiling started bubbling and a huge gush of water exploded from one of my vents... and I live two stories below the roof!
Anyway, where I live, the EMERGENCY line would call you back within an hour. Usually not even that long-- long enough for the answering service to get a hold of whoever's on call.
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Post by kamper on Apr 30, 2016 23:02:47 GMT
Its not an ice dam. There is actually not really any snow on the roof above the master. We think the water is coming from the second story roof. The downspout comes down to the master roof near where the roof is. My DH thinks the flashing looks weird. It's above freezing.
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Post by just PEAchy on Apr 30, 2016 23:16:56 GMT
We had a water leak the day after we moved into our new house. They were there within 2 hours, it was 10:00pm, to assess the leak. Luckily, ours was a slow leak and there was minimal damage. We had to have 6 cabinets and the microwave replaced. That did take a while, but their initial response was very quick. I can't believe they are making you wait until Monday.
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Deleted
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Sept 29, 2024 2:18:58 GMT
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Post by Deleted on May 1, 2016 0:08:26 GMT
You said you called their emergency line. If they have an emergency line, then I would expect them to return your call within 2-4 hours. Now physically showing up is another story. Unless it's an emergency, I wouldn't expect them to come until the next business day.
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Post by salem on May 1, 2016 0:27:15 GMT
What a mess! I would be pissed to have that problem in a brand new house. I'm sorry you're dealing with that.
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georgiapea
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Jun 27, 2014 18:02:10 GMT
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Post by georgiapea on May 1, 2016 0:54:53 GMT
Have you been into your attic space? If not, I would do that ASAP. If you feel it's caused by water from a second level dumping onto the main level roof, put a big blue tarp over where the water is hitting.
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Post by bc2ca on May 1, 2016 0:58:26 GMT
He told us to cut a small hole in the ceiling in hopes it will drain. They aren't doing anything until Monday. Sigh, by then we will be looking at a complete tear down of the ceiling, one wall and possibly the ceiling in the basement. Even though it will be at their expense this will be a huge inconvenience to us. I'd be really pissed at this response. I hope you have taken a time stamped photo every few hours to show the progress of the damage. I'd text or email the builder/developer those photos as the weekend goes on. We did have a problem with flashing not installed properly on a condo years ago. The building was 4 years old before the leak happened and this was in the rainy PNW, so I can believe this is something new that the builder didn't know about, but I'd still be angry about the no help until Monday. They can at least tarp the roof.
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quiltz
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Post by quiltz on May 1, 2016 1:26:45 GMT
Its not an ice dam. There is actually not really any snow on the roof above the master. We think the water is coming from the second story roof. The downspout comes down to the master roof near where the roof is. My DH thinks the flashing looks weird. It's above freezing. Take lots of photos. This sounds like a real mess and will be a mess for a bit of time. Time for a glass of wine.
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Post by christine58 on May 1, 2016 23:38:06 GMT
Any update???
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Post by kamper on May 2, 2016 22:28:52 GMT
I called at noon MST. I just called back because now we are sure it's also running down the inside of the wall (and interior wall). The rep said said she would call B and ask him to call me and hung up before I could ask how long. I just doubly irritated because, this house was finished nearly a year ago. They (the builder) had to have known about this leak. We still have items from walk through that have not been fixed. GRRRRR. I don't see why you say the builder had to have known about the leak. If there was no evidence of water damage when you bought the house and no damage all winter, I'm inclined to believe the leak is something new. I'm sorry you are having to deal with this. .sorry The reason I think the builder knew about it is that the water leak our private inspector found and that the super said he could not find the source of had signs of previous repair. I eventually found the source by getting into the crawl space. The remediation company is hear now and low and behold the area where the water is coming in appears to have spray foam in it. Like I said they had problems with this before.
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