brandy327
Drama Llama
Posts: 6,353 
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Post by brandy327 on Jun 5, 2016 0:52:08 GMT
I rarely shop at JC Penny but dd wanted to go there to look at bathing suits today and ended up buying one. When she got home and tried it on, realized that the tankini top is way too short for her liking. She wants me to return it for her this week while she's in school. I asked her for the receipt and she told me the cashier didn't give it to her...only her change back. And I had grabbed the bag and it wasn't in there either.
She took the tags off the bathing suit but we have them still. Do you think they'll let me return it for her without the receipt and with the tags off? She wants me to find her another bathing suit at a different store but I told her they may not give her the cash back and may end up with store credit.
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Post by alexa11 on Jun 5, 2016 0:57:26 GMT
I don't shop there much either, but I doubt you will get cash back without the receipt. Definitely take the tags with you. I would explain about the receipt and hope for the best. You may have to settle for store credit though.
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Post by mom on Jun 5, 2016 1:02:52 GMT
Im betting you won't get anything as they dont have any proof you bought it and that it wasn't worn first.
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Post by leslie132 on Jun 5, 2016 1:05:26 GMT
They won't give her cash back. I think JCP will exchange it or offer a gift cert, but I wouldn't expect cash.
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Post by Eddie-n-Harley on Jun 5, 2016 1:15:02 GMT
From the website:
without a receipt: Items purchased at JCPenney are eligible for exchange or refund at the item’s lowest selling price within the last 45 days issued in the form of a merchandise return voucher. Some rules apply. Please see below.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. jcpenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License, U.S. State IDs, Puerto Rican IDs, Canadian Province IDs, U.S. Military IDs, U.S. Laser Visa, Passports, Matrícula Consular Card, Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges without a valid receipt.
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GiantsFan
Prolific Pea
Posts: 8,457
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Jun 5, 2016 1:18:23 GMT
I'm not sure with JCP, but usually bathing suits are not returnable. But if I were you, I'd take the suit and the tags in and give it a try.
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brandy327
Drama Llama
Posts: 6,353
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Post by brandy327 on Jun 5, 2016 2:14:34 GMT
Thanks ladies!! She found the receipt on her bedroom floor. LOL Go figure.
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Post by chaosisapony on Jun 5, 2016 2:41:34 GMT
I'm glad she found the receipt.
Twice in the last year I've needed to return items to JCPenney and had tons of trouble. I had my receipts and everything in order and it was still a fight. The last time I was returning a big fluffy sweater that was $30 but the girl kept ringing it up as a t shirt and wanted to only give me $16. Umm no. I had to point out to her and two managers that I was returning a sweater not a tee. It clearly had the price tag still on it and everything. I haven't shopped there since because I was so irritated.
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