Deleted
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Oct 6, 2024 9:14:37 GMT
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Post by Deleted on Jun 20, 2016 5:03:56 GMT
Sporadically over the last few months: Prime items arriving 1-3 days late, and no notification that they will be late. This left me stuck a few times so I complained that they needed to alert customers if shipping times change. Also, sporadically, "free same day shipping" items getting stuck in a sort of never never land and saying "Shipping Now, arriving by 8:00 tonight" and then never showing up and still saying that at 10:00pm (tonight is one example). A few Prime Now orders ago, I got an email that they couldn't fill my bananas, but they were sending the rest of the order and would refund the bananas. The refund came. The order came and there were a few bananas in with it, but not a whole bunch. I just figured they sent would they had left figuring some was better than none. Today I placed a Prime Now Order for 12:00-2:00 delivery. At 12:30 I receive a phone call from a real person (not a recording) saying that they couldn't fill one item and did I want the rest of the order still? I said no, that was the one item we had to have today and everything else could wait. I get an email almost immediately, confirming the refund and cancellation. 3:30, the order shows up, in it's entirety, critical item included. No explanation. Even now at 10:00pm the status of the order is "unable to be delivered." I also had a Free Same Day shipping order out for today. At 3:30 pm it said "Out for delivery." At 5:00, I received emails they had a problem shipping the order and didn't know when it would come. We got home just now at 9:00 and one single item, a package of socks, from the 5 item order is here, but nothing else is. Just now I received email that such and such item was now "Out for Delivery." It arrived yesterday. So weird! In nearly 10 years of being an Amazon customer and being a Prime Member, I've never had as many problems as I've had these 6 months. Nothing has been a big deal and I usually don't even call them about it when stuff is late but the problems are so random!
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Post by meeko77 on Jun 20, 2016 7:46:30 GMT
Things have been "off" with Amazon lately. I hope they pull themselves together soon.
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Post by baslp on Jun 20, 2016 11:29:30 GMT
I agree --Amazon shipping has been off lately. I ordered something to be delivered on Thursday. It finally arrived on Saturday. I was going to call them that night.
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Post by angieh1996 on Jun 20, 2016 12:11:31 GMT
I usually love my prime membership. Lately when I order something that's prime eligible it's been saying item available, may take 2-3 extra days for shipping. I'm like why? Isn't prime 2 day shipping?
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Post by Basket1lady on Jun 20, 2016 12:30:24 GMT
I think they got too big for their britches and expanded too fast, thus ruining what was already working so well. I've had similar problems, with emails that imply that it's all hunky-dory. I just keep calling and lodging a complaint and get another month added to my Amazon Prime subscription. But I no longer rely on Amazon to deliver when they say they will.
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Post by katieanna on Jun 20, 2016 12:45:14 GMT
I think they need to re-vamp a little. I'd rather have honest delivery schedules, even if they aren't "Prime." If they can't physically provide the service, then they need to stop offering the service.
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raindancer
Pearl Clutcher
Posts: 3,095
Jun 26, 2014 20:10:29 GMT
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Post by raindancer on Jun 20, 2016 13:14:55 GMT
I usually love my prime membership. Lately when I order something that's prime eligible it's been saying item available, may take 2-3 extra days for shipping. I'm like why? Isn't prime 2 day shipping? Yes! They have really been pushing the "shipping is from order fulfillment" so it's 2 days after they fill the order? And apparently these days its anywhere from an hour to 2-3 days? It's baffling. @missjen, that is even crazier. I don't understand this at all!
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YooHoot
Pearl Clutcher
Posts: 3,432
Jun 26, 2014 3:11:50 GMT
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Post by YooHoot on Jun 20, 2016 13:37:27 GMT
Yeah my prime isn't so prime anymore. I had something I wanted to order and could get at locally but the convenience was a perk (no driving, parking etc.). When I was checking out, it said it would take 5-7 days to get here.
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Deleted
Posts: 0
Oct 6, 2024 9:14:37 GMT
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Post by Deleted on Jun 20, 2016 14:42:11 GMT
Update. Just got an email regarding the "canceled" order (which arrived yesterday at 3:30) "Thank you for shopping with us. We've received your order and are preparing it for delivery. We’ll send an update once your courier is close. Your order details are indicated below." Delivery Window 12:00 PM - 02:00 PM Jun 19, 2016 It's 7:45am on June 20th
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Post by Merge on Jun 20, 2016 14:43:47 GMT
Hmmm. I haven't had any issues with Prime or Prime Now. Things show up when they are supposed to.
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Post by OntarioScrapper on Jun 20, 2016 14:45:44 GMT
In Canada all we get with Prime is faster shipping. That's IT! So not worth it. There are 2 warehouses. One in my province and one on the other side of the country. I never want something that bad from them anyway so I just wait. Though I do have to say my son was finally able to find the Slouchy Beanie hat he wanted. I told him asking for last year's fashion was going to be complicated. (couldn't find the hat anywhere we've looked). So I told him to try Amazon. Yep. Though I told him I picked free shipping so he'll get it sometime next week.
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gsquaredmom
Pearl Clutcher
Posts: 4,091
Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on Jun 20, 2016 15:43:44 GMT
Hmmm. I haven't had any issues with Prime or Prime Now. Things show up when they are supposed to. Ditto
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Post by shescrafty on Jun 20, 2016 17:16:22 GMT
I ordered some things Saturday afternoon. All items were listed as Prime and all said in stock.
The entire order is set to arrive on Thursday. Can I call or email to get my prime extended?
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Post by krc11 on Jun 20, 2016 17:24:54 GMT
You all are doing it wrong. I almost always select the shipping option that is free and gives me some dollars for music if they get 4-5 days to ship it. I usually am not in a rush so that's fine with me. I often get it in 2 days! Now if I'd just remember to use the credits.
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scrapngranny
Pearl Clutcher
Only slightly senile
Posts: 4,826
Jun 25, 2014 23:21:30 GMT
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Post by scrapngranny on Jun 20, 2016 17:28:05 GMT
That's interesting to read all of these posts about Prime shipping issues. DH and I have been ordering quite a of stuff lately and nothing has been late or missing items, one thing arrived early. I guess I'd better consider myself lucky.
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Post by Katie on Jun 20, 2016 17:30:47 GMT
You all are doing it wrong. I almost always select the shipping option that is free and gives me some dollars for music if they get 4-5 days to ship it. I usually am not in a rush so that's fine with me. I often get it in 2 days! Now if I'd just remember to use the credits. I recently had this happen as well. I went with the $5.99 Prime Pantry credit, and while it said my 2 items would take about a month to be shipped, they were shipped within 2 days. Awesome! And yes, I must remember to use my credits, because last time I forgot.
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Jun 20, 2016 17:44:14 GMT
Oh no. This is all sounding terrible! Sorry for all of you!
I've had Amazon Prime for almost a year and have never had issues. I hope this doesn't start happening in my area.
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Post by papersilly on Jun 20, 2016 17:47:05 GMT
same day shipping did not work and the 2 day prime is actually now 2 days AFTER the day you place your order. despite the shipping glitches and as long as Prime is still faster than the postal service, i'll stick with it.
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Post by snappinsami on Jun 20, 2016 17:59:41 GMT
What a pain! We haven't had any issues recently (and we get Prime deliveries a few times a week), with the exception of one. I ordered a few items together in one Prime order. Got a notice that one of the items would ship separately, which is fine. But that item never showed up (the other items did). I looked it up on the Amazon site and there was a note that it couldn't be delivered because there was a problem with the address. Um, it's the same address where we've gotten countless other orders delivered without a problem, including the rest of that order! Weird...
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Deleted
Posts: 0
Oct 6, 2024 9:14:37 GMT
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Post by Deleted on Jun 20, 2016 18:07:04 GMT
My orders are still be delivered on time but now mostly by USPS not UPS even though the tracking still says UPS.
Of course, I'm not ordering anything same day or groceries.
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Post by petenthusiast on Jun 20, 2016 18:45:14 GMT
They have truly sucked lately, but the only place you can get certain items anymore.
Force yourself, no matter what to email them each and every single infraction/delay & hold them to the terms of Prime. I can't tell you how many times I order something that says it will get there one date, only to have it change after placing the order. Also point out if it is ALLEGED to be Prime shipped FROM Amazon (their own warehouse) then becomes obvious it's really an outside seller (they just know a lot of us only order directly from Amazon)
Another thing I have had to start doing if I order several prime items it to change it from the default "ship items together" to ship "as ready" Doing that you will see dates revert back earlier for some (and many times they will magically get them all there in 2 days).
Hopefully the right business will come along (Jet.com doesn't seem to be it)...that will be willing to run the business as Amazon USED TO (or better)
---I have already replaced Amazon with Chewy.com for ALL pet food and items. They are WAY too good to be true, and I hope they never get bought. Employees have brains, care, and no dirty, HOT assed warehouses
Very interested in the new Google Express concept & hope that will expand. If so, will be far better.
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Post by Clair on Jun 20, 2016 19:18:26 GMT
Love Amazon
My PrimeNow order got here in an hour and a half this morning! Saved me from going to multiple stores in this heatwave.
I order from Amazon all the time. I don't expect them to be perfect but I am very pleased with their delivery.
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Post by petenthusiast on Jun 20, 2016 19:28:52 GMT
Love Amazon My PrimeNow order got here in an hour and a half this morning! Saved me from going to multiple stores in this heatwave. I order from Amazon all the time. I don't expect them to be perfect but I am very pleased with their delivery. Congrats on obviously being right next to a warehouse or in a major MAJOR city that offers that. This is a huge country of customers they cover & they are in need of a kick in the ass from the vast majority of it.
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~Lauren~
Pearl Clutcher
Posts: 3,876
Jun 26, 2014 3:33:18 GMT
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Post by ~Lauren~ on Jun 20, 2016 19:30:13 GMT
I've been disappointed with the number of days it now takes to ship many of my items.
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Deleted
Posts: 0
Oct 6, 2024 9:14:37 GMT
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Post by Deleted on Jun 20, 2016 20:45:29 GMT
Love Amazon My PrimeNow order got here in an hour and a half this morning! Saved me from going to multiple stores in this heatwave. I order from Amazon all the time. I don't expect them to be perfect but I am very pleased with their delivery. Congrats on obviously being right next to a warehouse or in a major MAJOR city that offers that. This is a huge country of customers they cover & they are in need of a kick in the ass from the vast majority of it. The thing of it is, I am right next to a warehouse in a major city that offers it, and they still suck. The warehouse for prime now is like 15 minutes away from my house, and they have like 8 in my metro total.
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Post by hop2 on Jun 20, 2016 22:12:12 GMT
They have several brand new warehouses and are building a few others ( 2 in my state ) so this means a slew of all brand new employees and some 'growing pains' so to speak.
Not sure what they'll do about it all.
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Post by hop2 on Jun 20, 2016 22:22:25 GMT
Congrats on obviously being right next to a warehouse or in a major MAJOR city that offers that. This is a huge country of customers they cover & they are in need of a kick in the ass from the vast majority of it. The thing of it is, I am right next to a warehouse in a major city that offers it, and they still suck. The warehouse for prime now is like 15 minutes away from my house, and they have like 8 in my metro total. The one new warehouse they built in my state was supposed to be for same day delivery etc but the traffic on the road to/from the warehouse for THEIR 2000+ employees makes getting things out same day very difficult. They have had to switch shift times so as not to coincide with the school across the street from the entry road start/end times. They have looked into staggering shifts etc. this traffic simply wasnt there previous to the warehouse. It complicated further that the main road that the entrance is off is the divider between 2 towns so the town that allowed the warehouse is not the town affected by it. Add protestors to the mix and it's been a nightmare
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Deleted
Posts: 0
Oct 6, 2024 9:14:37 GMT
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Post by Deleted on Jun 20, 2016 22:29:58 GMT
Yep, this has been my experience with Amazon for the past 8 months or so. Wonder how long it will take them to admit that they just can't deliver at the two-day rate on this scale?
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Post by petenthusiast on Jun 20, 2016 23:21:48 GMT
Yep, this has been my experience with Amazon for the past 8 months or so. Wonder how long it will take them to admit that they just can't deliver at the two-day rate on this scale? Plus, brainiacs that they are...STILL decide to give away free membership trials in DECEMBER.
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Post by Scrapper100 on Jun 20, 2016 23:41:20 GMT
I have had so many strange shipping things like a cannot deliver because the business was closed. Sunday delivery we are a residence and we were home they didn't attempt delivery nor did they leave a note. It wasn't even supposed to be delivered until the next day. Freaked me out as it was Amazon prime and a $$ lens. Hours on the phone to find out they have no clue what was going on or why that delivery failure was in the system or why they even attempted delivery on Sunday.
USPS has been wacky sometimes stuff sits at a distribution center for days sometimes or it is delivered before I get a shipping notice and other times it takes 2 weeks compared to 3 days just a few months ago. I figure if the USPS is involved all guesses as to when it will show up. Sometimes the item will say put for delivery and sometimes not.
Obviously your problems are Amazon and not USPS but they have lost their minds to in the last 6 months.
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