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Post by compeateropeator on Jul 24, 2016 14:55:35 GMT
Sorry was not sure on how to phrase the title.
Do you ever go online and fill out those surveys? I am curious on what others think about this scenario.
Dunkin Donuts has a blurb on the bottom of their receipt saying go online and fill out the survey and you can receive a free plain donut. It says nothing about 1 per customer or only a certain number per week allowed. If you buy a coffee every day do you consider it acceptable to complete the survey daily to receive your free donut?
ETA - i have a 2nd question, do you feel it is acceptable for indivual DD shops to try and limit the number of free donuts a week a person receives by telling them that they can't print their receipt. This means that they person can't go on and take a survey
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Post by mom on Jul 24, 2016 15:40:53 GMT
Sorry was not sure on how to phrase the title. Do you ever go online and fill out those surveys? I am curious on what others think about this scenario. Dunkin Donuts has a blurb on the bottom of their receipt saying go online and fill out the survey and you can receive a free plain donut. It says nothing about 1 per customer or only a certain number per week allowed. If you buy a coffee every day do you consider it acceptable to complete the survey daily to receive your free donut? ETA - i have a 2nd question, do you feel it is acceptable for indivual DD shops to try and limit the number of free donuts a week a person receives by telling them that they can't print their receipt. This means that they person can't go on and take a survey 1. I would want to see what their website/corporate policy is. 2. Do we really think it a conspiracy to keep them from claiming their free donut or perhaps, could they not actually get the printer to work? |
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Post by psoccer on Jul 24, 2016 15:54:15 GMT
I used to fill out the surveys, but I wasn't winning anything so I stopped. If you get a free donut for filling out a survey, and there is nothing about the limit of donuts per week then I see nothing wrong with filling out a survey to get a free donut with the coffee. If they consistently won't give a receipt when you buy your coffee, then I would wonder. In fact, I might even hang around a bit to see if they are giving out receipts to other customers or if the printer is truly broken. But, I can get cranky like that.
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Post by compeateropeator on Jul 24, 2016 16:16:27 GMT
Thanks for the replies, it isn't me ( I am a non-coffee drinker  ) but a friend. No it was purposely for not allowing them to have a donut. A worker had previously refused to give them the donut and my friend requested that they verify that with the manager...they got their donut. Then a few days ago they were told that they couldn't print out the receipt. Today they were told again that they could not print out the receipt and my friend requested to speak to a manager again, this time a little frustrated. It is not about the donut because if they really wanted a donut they would buy one. It is more about the principle. They are being made to feel as if they are trying to get away with something. My friend has just retired and is just trying to get out with the dog now that they have time and this is one thing they do frequently. They for the coffee and the dog for a bite of donut.  It is is nothing earth shattering and really doesn't matter to my friend other than the principle. I just assumed that when corporate made the policy they factored in that people may do this frequently. The other thing is the store should be happy that they are (were  ) getting frequent positive reviews, you would think that would reflect well for their store. i was just curious if my thoughts were way off base from other. Thanks for responding. |
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Post by Deleted on Jul 24, 2016 16:37:03 GMT
She could write to corporate and tell them that particular store has printer issues.
But, the places I visit that do the survey thing doesn't print it out on every receipt so the chances of getting a receipt with a survey offer is a bit on the slim side.
eta: I think your friend has paranoia issues.
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Post by bigbundt on Jul 24, 2016 16:40:45 GMT
Basically he gets a coupon, most stores/restaurants have a disclaimer in their coupon policy that they can refuse a coupon or limit quantities. And while the positive reviews are good for them, giving away a donut every day may have a hit on bottom line which is what corporate would probably value over a good review. A free donut a day comes out to them giving out over 30 dozen donuts over a year to ONE customer! I could see if he got away with it and mentioned to someone else what he was doing and that person started doing it and it snowballed from there. If he is a daily customer seems like that better tactic would be for the manager to just ask him to limit survey taking to once a week than to refuse to give him a receipt. Besides, daily donuts are not healthy! |
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Post by compeateropeator on Jul 24, 2016 16:53:52 GMT
She could write to corporate and tell them that particular store has printer issues. But, the places I visit that do the survey thing doesn't print it out on every receipt so the chances of getting a receipt with a survey offer is a bit on the slim side. eta: I think your friend has paranoia issues. No not paranoia issues..hahaha. Just issues with a particular DD. It is printed at the bottom of every receipt that I have seen. And they did endup printing their receipt today and it had about the survey printed on it. i didn't include it because it really doesn't matter, but the reward is for a donut with the purchase of a medium coffee. This is what happens when you become a regular. |
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Post by compeateropeator on Jul 24, 2016 17:03:44 GMT
Basically he gets a coupon, most stores/restaurants have a disclaimer in their coupon policy that they can refuse a coupon or limit quantities. And while the positive reviews are good for them, giving away a donut every day may have a hit on bottom line which is what corporate would probably value over a good review. A free donut a day comes out to them giving out over 30 dozen donuts over a year to ONE customer! I could see if he got away with it and mentioned to someone else what he was doing and that person started doing it and it snowballed from there. If he is a daily customer seems like that better tactic would be for the manager to just ask him to limit survey taking to once a week than to refuse to give him a receipt. Besides, daily donuts are not healthy! It is not daily but a few times a week, But it was easier to make it daily for the purpose of the question. The donut is shared so they are fine there. I guess I don't consider it any different than those people using coupons in the grocery store. As long as you follow the guidelines on the coupon, whether you use 1 every week or 1 every day should not matter. It is like the cashier in the grocery store saying you can't use your coupon today because you have been in everyday this week using coupons. If that is the way the corporate office wants it to work then state that on the coupons. I guess my thoughts on this are not as normal as I thought.  |
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Post by Zee on Jul 24, 2016 17:29:43 GMT
I never fill those out, and I'd be way too embarrassed to show up with a free donut coupon every day, even if I earned it. I'm embarrassed that Jim at the McD's drive through knows me and Kevin the Dominos delivery driver might as well be a family member, lol
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Post by chaosisapony on Jul 24, 2016 17:39:36 GMT
I never fill those out, and I'd be way too embarrassed to show up with a free donut coupon every day, even if I earned it. I'm embarrassed that Jim at the McD's drive through knows me and Kevin the Dominos delivery driver might as well be a family member, lol  I got a pizza delivered yesterday and it was the same delivery driver that delivered to me last time, which was a month ago. He's delivered to me several times over the course of a year. He's very nice but the fact that he remembers me now means I can no longer get pizza delivered from that restaurant ever again. My local Panda Express has a survey thing that prints on every single receipt. If you fill it out online you get a code, write the code on the receipt and you can bring it back and to get a free item with your next order. I did it once or twice years ago but it was boring after that. Plus I don't need even more food just because it's free. If it's printed on the receipt every time, regardless of the restaurant, that restaurant should be prepared to honor it every single day if someone chooses to use it daily. If not they need to switch to a system that just prints it randomly. |
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Post by its me mg on Jul 24, 2016 17:42:46 GMT
It just comes off as though he's trying to take advantage, even if he claims to not care.
And lets say he goes on strike .. so what. They lost the one customer who came in and spent $2.00 and took home a freebie, they're not going to try and make the recovery and keep him as a guest.
The manager gave him the donut because that was clearly what he was asking for, not because the cashier needed training.
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Post by compeateropeator on Jul 24, 2016 18:16:27 GMT
It just comes off as though he's trying to take advantage, even if he claims to not care. And lets say he goes on strike .. so what. They lost the one customer who came in and spent $2.00 and took home a freebie, they're not going to try and make the recovery and keep him as a guest. The manager gave him the donut because that was clearly what he was asking for, not because the cashier needed training. No it was not a donut, it was the receipt that they would not give...because that is what you need to to do the survey. It has all the pertinent info on it. It was exactly as tinaev said . You take your receipt and write a code on it. The donut is not the reason they are there, it is just an extra. They are there daily (or there about) to get a coffee just as someone would go to Starbucks or where ever. They just take the surveys and use those when they or the dog wants a donut. If you offer something on the bottom of a receipt you should be prepared to fulfill that for every receipt whether it is the same person or not, as long as that is not a stipulation. Again it really isn't an issue other than I was curious what people's thoughts were. I think I would have had a better shot for people to agree with me if it wasn't about a donut, but I'll keep defending my opinion.  |
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Post by originalvanillabean on Jul 24, 2016 18:18:24 GMT
Sometimes, I do fill them out.
I think if they fill one out everyday, to get a free donut everyday, it really isn't in the spirit it is intended.
But...if there are no rules or regulations about how many times one can do the survey and get a free donut, they should be allowed to do so.
The store, that isn't allowing the customer to print out the receipt, is wrong. If they have an issue with the promotion, they should take it up with corporate, not take it out on the customers.
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Post by Deleted on Jul 24, 2016 18:22:46 GMT
Seems a whole lot of fuss for a free doughnut.
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Post by librarylady on Jul 24, 2016 18:23:15 GMT
I don't do the surveys because, IMO, it is just a way to get my email address and use it to spam me and/or sell my email address.
Unless it is a steak dinner it is not worth my email being clogged with more spam emails.
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Post by Deleted on Jul 24, 2016 18:30:39 GMT
If they print it at the bottom of every receipt they need to be ready for the fact some customers will use every receipt. Same as a coupon.
I've not seen one on every reciept so my experience is limited there.
About the paranoia I just meant printers DO break down and won't print. In my cashiering experience there isn't a button to stop the recipt from printing. It auto prints.
But again, get the store number and notify corporate about their ongoing "printer problem" Corp is apt to send them coupons for a dozen donuts and really freak the cashier out.
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Post by compeateropeator on Jul 24, 2016 18:39:30 GMT
Seems a whole lot of fuss for a free doughnut. Again it really is not about the donut at this point, it is about the principle. If my friend felt the donut was so important they could redeem those receipts/codes at another location. But they obviously do make use of the company's offer. I guess now I will consider it pay for answering the survey, because it looks like most people do not/will not take them no matter what. Somebody somewhere is going to lose a job if people stop answering these surveys, you know monitoring that information is someone's responsibility. |
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eleezybeth
Pearl Clutcher
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Post by eleezybeth on Jul 24, 2016 20:05:42 GMT
I never fill those out, and I'd be way too embarrassed to show up with a free donut coupon every day, even if I earned it. I'm embarrassed that Jim at the McD's drive through knows me and Kevin the Dominos delivery driver might as well be a family member, lol LOL! I stopped going to the closest McDonald's because Robert started to greet me when I walked in saying, "Hi Eleezybeth! I saw you coming so I put in your order. No onions, right?" I was shamed.  As for the OP. I'd call cooperate. If you give me an offer and I take advantage of it, that isn't fault. Denying me the offer is really poor business. |
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Post by Deleted on Jul 24, 2016 20:21:57 GMT
We have a Sonic that gives you a free Route 44 drink if you do their survey. And the girl that brings your food tells you about it and makes sure to state that you didn't have to buy anything at that location next time to redeem your drink.
To me it just depends on the rules of the survey. If they buy a coffee everyday and get a survey everyday and fill it out, which is what is required to get a free donut on the next visit, and they do it, they should get the free donut. If DD wants to change the policy and only take one free donut a week, they need to put that on the survey. Honestly I doubt many people even do the surveys (we haven't) so it's not like they are losing too much over 1 guy and his daily free donut. Is it something I woudl do? No! But honestly I don't see how it differs from people get 10 newspapers and taking advantage of the 10 times coupons.
If the location has a problem with it, they need to take it up with the corporate donation department, not the customer who must be buying something daily to get the free donut.
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Post by mom2emilytaryn on Jul 24, 2016 20:44:51 GMT
I do them if I had exceptional customer service, or if I know I will get a coupon worth having. Just today, I went to Office Depot and the cashier gave me a 20% coupon for all purchases for the next 3 months once she found out I was a teacher. She even applied it to my purchases today. Plus, by completing the survey, I will get a $10 off a $50 purchase coupon so to me, that's worth it!
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Post by Eddie-n-Harley on Jul 24, 2016 21:41:34 GMT
What do the rules on the website say about it when he goes to take the survey, I wonder? Culver's prints out a survey/coupon for a free scoop on your receipt every time. But although there's no limitation indicated on the receipt, it turns out that when you go to take it, you're limited to one coupon per month per phone number. So the limitations aren't necessarily printed out on the coupon (think of how much paper you'd waste if they had to print the disclaimers every time!). But on the other hand, Culver's won't even let you start to survey if your phone number has already done it this month, so maybe the real problem is in Dunkin's survey company. I get what you're saying on principle. I'd be annoyed that they seem to keep refusing to give me a receipt, and the next time they said they couldn't print it, I'd probably be all like, "Oh, that's too bad. I'll be sure to WRITE A NOTE TO CORPORATE when I get home so they can fix that for you!" And then I'd start ordering ONE plain munchkin, in a bag, when the dog wants a treat. And pay for it with nickels and pennies. |
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QueenoftheSloths
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Post by QueenoftheSloths on Jul 24, 2016 22:28:24 GMT
Most of the surveys I take require an email address, and then it limits you to a certain number of times per month, generally one.
And I do take the surveys fairly often, but generally only if it comes with a freebie, or if I have a complaint. I actually just filled one out today about my trip to the grocery store. Bagels in the refrigerated section that expired in January!
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Post by crazy4scraps on Jul 25, 2016 4:29:08 GMT
I was going to note the Culver's receipts too, my friend does those surveys and she told me about the limits of how often they can be turned in for the free scoop. I think that's dumb. If you don't want to give everyone the perk, don't have it print on everyone's receipt.
My kid likes their custard (and I'll fully admit I do, too) and it's convenient to go there after swimming lessons for dinner. Sometimes she wants the free kid scoop that she can get for the coupon on her kid's meal bag and sometimes she doesn't, so I end up with a pile of those coupons in my purse. Occasionally we BOTH want to use one of those coupons for a free scoop, and you should see the side-eye I sometimes get when I want to use them! What's the difference if I'm turning in two coupons for two kids, or two coupons for one kid and me? I paid for the meals the coupons came with initially so it shouldn't matter if I want to cash them in on the day I bought the meal or two months later.
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Post by compeateropeator on Jul 25, 2016 11:14:43 GMT
Thanks for the replies everyone, I love hearing the variety of responses. Sorry for the delay in acknowledging all the comments, I had to work last night. i did suggest that my friend call/write corporate or at least mention it on the next survey, but they just want to let it go at this time. They go to that location a lot and want to make sure they are going to continue to get a good, correctly made coffee. The coffee seems to be their main concern. Although the dog told me that they were disappointed and didn't agree with that course of action...the donut is the important part. |
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) but a friend. No it was purposely for not allowing them to have a donut. 
) getting frequent positive reviews, you would think that would reflect well for their store.
