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Post by transprntbutterfly on Aug 5, 2014 22:32:49 GMT
I bought my very first pair of Airwalks because my son has worn them for years and swears they are the MOST comfortable shoes ever. I bought the cutest pair of canvas slipons in grey at Payless. I wore them 4 times and they started to come apart  . The sole is peeling away from the shoe. Since I already threw the receipt away I contacted Airwalk directly. They don't answer their phone. You get an automated answer and when you try to get to customer service it just rings and rings, then routes you back to the auto answer. No receptionist, no voice mail. NOTHING. I emailed them and got a response telling me there is nothing they can do and I need to contact Payless. I am so disappointed because these shoes are so cute and sooooo comfortable. Too bad they have such horrible customer service! So what are your suggestions for cute, comfortable inexpensive canvas slip ons? |
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Post by freecharlie on Aug 5, 2014 22:35:33 GMT
Sketchers?
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Post by transprntbutterfly on Aug 5, 2014 22:55:35 GMT
I will have to check those out. Thanks for the suggestion.
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Post by red88 on Aug 5, 2014 23:21:39 GMT
Sanuks. I love mine...all 6 pairs  |
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Post by transprntbutterfly on Aug 6, 2014 0:17:25 GMT
The Sanuks are cute. So are some of the sketchers. Now if I could Airwalk to do something about my shoes.
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gloryjoy
Pearl Clutcher
Posts: 3,332 
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Post by gloryjoy on Aug 6, 2014 0:21:10 GMT
I'd take them back to Payless anyway if I'd only worn them 4 times.
Doesn't hurt to try.
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Post by karen on Aug 6, 2014 0:21:39 GMT
Post something on their Facebook page. That might get their attention.
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Post by padresfan619 on Aug 6, 2014 0:24:40 GMT
Did you buy them with a credit card?
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Post by Eddie-n-Harley on Aug 6, 2014 0:28:08 GMT
I think payless has a satisfaction guarantee, so I'd try for remedy with them.
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Deleted
Posts: 0
Oct 7, 2024 20:33:59 GMT
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Post by Deleted on Aug 6, 2014 0:30:52 GMT
Aren't they a brand that is only sold at Payless? I would go directly back to Payless. I've had converse knock-off Airwalks for years and they should last longer than 4 uses!
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Post by transprntbutterfly on Aug 6, 2014 11:09:08 GMT
Post something on their Facebook page. That might get their attention. Unfortunately, they have the page set so you can't post comments |
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Post by transprntbutterfly on Aug 6, 2014 11:10:08 GMT
Did you buy them with a credit card? No. I paid with my debit card and threw the receipt away after I had them a week. |
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Post by transprntbutterfly on Aug 6, 2014 11:14:37 GMT
Aren't they a brand that is only sold at Payless? I would go directly back to Payless. I've had converse knock-off Airwalks for years and they should last longer than 4 uses! I think they are sold elsewhere as well. I know Airwalk sells them online. I had to exchange DSs shoes at Payless that started to crack after about 3 weeks and didn't have the receipt and the proces was PAINFUL. it involved 3 store employees including the store manager and took about 35 minutes. I really wanted to avoid going back to the store if at all possible. I guess i will will try taking them back after work tonight and see what happens. |
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terrafirma
New Member
Posts: 6
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Post by terrafirma on Aug 6, 2014 12:49:09 GMT
Take them back to Payless. They will exchange them without a receipt and return them to the vendor.
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Nicole in TX
Pearl Clutcher
Posts: 2,951
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Post by Nicole in TX on Aug 6, 2014 13:37:23 GMT
I'd take them back to Payless. They might offer receipt look up on your debit card or at least offer you a store credit.
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Post by elaine on Aug 6, 2014 14:04:32 GMT
I'd take them back to Payless. They might offer receipt look up on your debit card or at least offer you a store credit. You should also be able to pull up your bank statement with the Payless transaction on it. That should help with Payless. |
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Deleted
Posts: 0
Oct 7, 2024 20:33:59 GMT
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Post by Deleted on Aug 6, 2014 15:48:03 GMT
That sucks  I bought my girls Airwalks from Payless last year. Those things lasted only a few wearings before the soles started peeling off. Even though they weren't that expensive I expected more. Never again. |
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. The sole is peeling away from the shoe. Since I already threw the receipt away I contacted Airwalk directly. They don't answer their phone. You get an automated answer and when you try to get to customer service it just rings and rings, then routes you back to the auto answer. No receptionist, no voice mail. NOTHING. I emailed them and got a response telling me there is nothing they can do and I need to contact Payless. 
. 
Time to get off the internet!
