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Post by Tasha on Jan 10, 2017 3:05:36 GMT
We bought my son a Kelty back pack from Kohls in August. The zipper completely broke. Does anyone know if they will do an exchange for me?
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Post by smokeynspike on Jan 10, 2017 3:26:27 GMT
I would think that would be outside of any return policy time frame, but it might be worth a visit to discuss it.
Melissa
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Kerri W
Pearl Clutcher
Posts: 3,836 
Location: Kentucky
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Post by Kerri W on Jan 10, 2017 4:02:25 GMT
I would probably contact the manufacturer. Kelly warranty. (Autocorrected. It should say Kelty) You could always send them pictures and see what they say? |
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Post by crazy4scraps on Jan 10, 2017 4:06:36 GMT
I would contact the manufacturer first. Since it's already been used for six months, I wouldn't expect the store to take it back but I would expect the manufacturer to do something for me. Also, I would think that a backpack might be a seasonal item for a store like Kohl's so they may not even have inventory at this point to replace it.
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Post by freecharlie on Jan 10, 2017 4:14:09 GMT
It would not think so. It is old now and has been used.
Maybe the manufacturer would, but only if they offer a good warranty.
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Post by gotranch on Jan 10, 2017 6:53:57 GMT
Kohl's is awesome with returns. An exchange for a broken zipper is not an unreasonable request. It doesn't hurt to ask.
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Post by mama2three on Jan 10, 2017 11:51:27 GMT
Kohl's is awesome with returns. An exchange for a broken zipper is not an unreasonable request. It doesn't hurt to ask. But Kohls put backpacks on clearance the week after I bought one in early September (and then was not going to refund the difference in price -more than $40- since the items weren't "on sale" but "clearanced" (not sure what the difference is) and the backpack had been used. It took a lot of effort and three trips to the store before they agreed to refund the difference. And then I think it was just to get rid of me! ) At this point, Kohls likely does not have any backpacks in the store so going through the manufacturer makes more sense. As for me, I'll be sticking to Lands End or LL Bean as I used to do. They have awesome return policies. (But DS had his heart set on the one from kohls this time and needed a pack that day. So far it has held up. ) Good Luck |
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johnnysmom
Drama Llama
Posts: 5,687
Jun 25, 2014 21:16:33 GMT
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Post by johnnysmom on Jan 10, 2017 12:25:55 GMT
If you have the receipt and tags they might. I returned a shirt there 2 years after I bought it. It had the tags on it and the receipt in the bag (maternity shirt purchased just before miscarriage, couldn't bring myself to wear it during next pregnancy). They took it back no problem.
If you don't have the receipt I'd start with the manufacturer because I'm guessing kohls won't have that bag in stock this time of year.
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ddly
Pearl Clutcher
Posts: 4,066
Jul 10, 2014 19:36:28 GMT
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Post by ddly on Jan 10, 2017 12:46:07 GMT
I would contact Kelty. They are a good brand and I would think they would stand behind their products.
Lisa D.
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Post by kkooch on Jan 10, 2017 13:05:11 GMT
You have nothing to lose by going back, I've had really good luck with stuff. If you used a Kohl's charge they can also look up the actual price you paid so hopefully you won't end up with some crazy cheap clearance price that you didn't pay.
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Post by Tammiem2pnc1 on Jan 10, 2017 13:08:31 GMT
I would contact the manufacturer. I would not think it should be the stores issue at this point.
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Post by myboysnme on Jan 10, 2017 13:18:46 GMT
Which brings to mind a good question. How much time do you think is too much time to ask for a return? I bought a TV from Walmart that the screen went black after 5 months. They did not want to do any kind of exchange but eventually they gave me a store credit. Another friend of mine bought a TV from Costco and took it back after FIVE years - and Costco did exchange it but changed their policy right after that.
Do you take into account the reasonable use of a product? Should a backpack last more than 6 months if it is used daily? I know some do, but in the case of a backpack, I usually bought 2 a year because they usually wanted some kind of theme or something. What about other products? Thoughts?
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Post by malibou on Jan 10, 2017 15:30:38 GMT
Kelty is a good reliable brand, I would start there.
J
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Post by crazy4scraps on Jan 10, 2017 15:31:56 GMT
I think it depends on the item, because some companies will give their retailers full credit for defective merchandise that is returned to the store, some won't. As a former retailer who is married to a former retailer, I also think that there is a point where it shouldn't be the retailer's job to deal with it, especially if the item was used for a significant period of time. If the manufacturer isn't willing to stand behind their own products, why should the store have to eat that loss?
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Kerri W
Pearl Clutcher
Posts: 3,836
Location: Kentucky
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Post by Kerri W on Jan 10, 2017 15:45:19 GMT
I agree with crazy4scraps . If the zipper breaking was a manufacturer's defect, I would go to them. They are a good, reputable company with a great warranty. If it's because the backpack was used and abused...I think you eat your losses. Likewise...IMHO it's wrong to take something back two years later or even really if they no longer carry the item in the store. Just because you *can* doesn't mean you should sometimes. |
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Julie W
Drama Llama
Posts: 5,209
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Post by Julie W on Jan 10, 2017 15:53:20 GMT
Good to hear the Refupeas thoughts. I just had this dilemma on snow boots. My daughter's $80 Bogs are falling apart after 2 months use and not keeping her feet as warm as they claim. We have had other pairs with a better experience. I did go to Zappos customer service to see if they would take them back (they did) but I would have gone to Bogs if I had to. I'm not a big returner, but $80 should get me more than 2 months!
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Post by anonrefugee on Jan 10, 2017 17:39:44 GMT
I agree with crazy4scraps . If the zipper breaking was a manufacturer's defect, I would go to them. They are a good, reputable company with a great warranty. If it's because the backpack was used and abused...I think you eat your losses. Likewise...IMHO it's wrong to take something back two years later or even really if they no longer carry the item in the store. Just because you *can* doesn't mean you should sometimes. I would expect a Kelty book pack to last years, even though one sold through Kohls probably isn't up to their normal standards. I would ask at Kohls first, just because it's easy, then proceed to Kelty. We all end up paying for those that abuse the system, and policies that allow returns after years. I have a friend who takes advantage of this, it must be a hobby because she's incredibly frugal. She has no qualms returning hers sons jeans if they get a ripped knee even if it's a hand me down on 2nd or 3rd kid. We all know of someone who doesn't pay taxes because he's taking advantage of the rules. Again, just because you can, doesn't make it right, and we all pay instead. Same concept here. |
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Post by PEAcan pie on Jan 10, 2017 18:06:47 GMT
Contact Kelty. My opinion is Kohls should not be held responsible 6 months after it was used
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Post by BoilerUp! on Jan 10, 2017 18:31:50 GMT
Which brings to mind a good question. How much time do you think is too much time to ask for a return? I bought a TV from Walmart that the screen went black after 5 months. They did not want to do any kind of exchange but eventually they gave me a store credit. Another friend of mine bought a TV from Costco and took it back after FIVE years - and Costco did exchange it but changed their policy right after that. Do you take into account the reasonable use of a product? Should a backpack last more than 6 months if it is used daily? I know some do, but in the case of a backpack, I usually bought 2 a year because they usually wanted some kind of theme or something. What about other products? Thoughts? 5 years is a stretch in my opinion, unless they purchased some sort of warranty thru Costco. Most electronics are outdated in that time frame. I think they took advantage of the company on that one, and thus the reason Costco changed their policy. |
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used2scrap
Drama Llama
Posts: 6,147
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Post by used2scrap on Jan 10, 2017 18:40:30 GMT
The Kohls return policy says 12 months and that they want you to be happy with regards to damaged merchandise, so I would, expecting either an exchange or store credit. IMO a backpack under normal use should last longer than 6 months. Interestingly, the Kelty warranty for one year says it does not cover normal wear and tear!
Unlike Lands' End or LL Bean or JanSport, who have lifetime guarantees. Slight highjack, I had a great JanSport I loved all through high school, then 20 years of hiking/fishing/camping. It was in great shape, until I loaned it to husband to chaperone a field trip and the bus caught on fire and it burned. (No one was hurt thank heavens!) I miss that backpack! My kids hate their Jan Sports because they don't wear out so they don't get new designs every year!
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used2scrap
Drama Llama
Posts: 6,147
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Post by used2scrap on Jan 10, 2017 18:46:02 GMT
I agree with crazy4scraps . If the zipper breaking was a manufacturer's defect, I would go to them. They are a good, reputable company with a great warranty. If it's because the backpack was used and abused...I think you eat your losses. Likewise...IMHO it's wrong to take something back two years later or even really if they no longer carry the item in the store. Just because you *can* doesn't mean you should sometimes. I would expect a Kelty book pack to last years, even though one sold through Kohls probably isn't up to their normal standards. I would ask at Kohls first, just because it's easy, then proceed to Kelty. We all end up paying for those that abuse the system, and policies that allow returns after years. I have a friend who takes advantage of this, it must be a hobby because she's incredibly frugal. She has no qualms returning hers sons jeans if they get a ripped knee even if it's a hand me down on 2nd or 3rd kid. We all know of someone who doesn't pay taxes because he's taking advantage of the rules. Again, just because you can, doesn't make it right, and we all pay instead. Same concept here. I don't know if they still do, but Sears used to have a program where you could exchange worn out kids' clothing for the same size. Perhaps she belonged to that? |
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used2scrap
Drama Llama
Posts: 6,147
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Post by used2scrap on Jan 10, 2017 18:47:28 GMT
Contact Kelty. My opinion is Kohls should not be held responsible 6 months after it was used If they have a 12 month return policy, what is the reasonable time frame within that to expect purchases to last? |
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Post by workingclassdog on Jan 10, 2017 18:52:12 GMT
Which brings to mind a good question. How much time do you think is too much time to ask for a return? I bought a TV from Walmart that the screen went black after 5 months. They did not want to do any kind of exchange but eventually they gave me a store credit. Another friend of mine bought a TV from Costco and took it back after FIVE years - and Costco did exchange it but changed their policy right after that. Do you take into account the reasonable use of a product? Should a backpack last more than 6 months if it is used daily? I know some do, but in the case of a backpack, I usually bought 2 a year because they usually wanted some kind of theme or something. What about other products? Thoughts? To me I think it depends on the brand name. I have bought my daughters different backpacks, some cheap, some expensive. I expect the cheapies to fall apart and I have never bothered to return them if they broke or whatever. But if I bought a name brand that is well known and is supposed to last for years then I would be contacting the store or manufacturer. I would contact the store first (within the 1st year) but after that I would go to the manufacturer. Five years for a TV life seems short to me, but I wouldn't have gone to Costco, I would have gone to the manufacturer at that point. |
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Post by Tasha on Jan 10, 2017 19:25:19 GMT
Thanks for all the thoughts. I did contact Kohls through live chat, and they said they would do an exchange in store. I was worried about the selection they would have at this time of year, like a PP (also the closest Kohls is close to 2 hours away). So I went ahead and contacted Kelty, so we'll see what they say. I am pretty reasonable with not expecting things to last forever, but 6 months for a backpack seemed to be a pretty short time frame for me.
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Post by myboysnme on Jan 10, 2017 19:38:58 GMT
Which brings to mind a good question. How much time do you think is too much time to ask for a return? I bought a TV from Walmart that the screen went black after 5 months. They did not want to do any kind of exchange but eventually they gave me a store credit. Another friend of mine bought a TV from Costco and took it back after FIVE years - and Costco did exchange it but changed their policy right after that. Do you take into account the reasonable use of a product? Should a backpack last more than 6 months if it is used daily? I know some do, but in the case of a backpack, I usually bought 2 a year because they usually wanted some kind of theme or something. What about other products? Thoughts? 5 years is a stretch in my opinion, unless they purchased some sort of warranty thru Costco. Most electronics are outdated in that time frame. I think they took advantage of the company on that one, and thus the reason Costco changed their policy. I completely agree. I was shocked and appalled and I told her so a the time but she said that was up to Costco. I thought she had a nerve getting a new TV 5 years later, and no, no warranty. |
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Post by gale w on Jan 10, 2017 21:46:54 GMT
As much as I hate Kohls sometimes (for the messy stores and inflated regular prices) they are super easy with returns. I've never had a problem there.
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Post by anonrefugee on Jan 11, 2017 12:55:58 GMT
I would expect a Kelty book pack to last years, even though one sold through Kohls probably isn't up to their normal standards. I would ask at Kohls first, just because it's easy, then proceed to Kelty. We all end up paying for those that abuse the system, and policies that allow returns after years. I have a friend who takes advantage of this, it must be a hobby because she's incredibly frugal. She has no qualms returning hers sons jeans if they get a ripped knee even if it's a hand me down on 2nd or 3rd kid. We all know of someone who doesn't pay taxes because he's taking advantage of the rules. Again, just because you can, doesn't make it right, and we all pay instead. Same concept here. I don't know if they still do, but Sears used to have a program where you could exchange worn out kids' clothing for the same size. Perhaps she belonged to that? No, not at Sears. But I remember the Sears program too. She returns used things everywhere, any reason. |
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Post by Darcy Collins on Jan 11, 2017 15:35:59 GMT
5 years is a stretch in my opinion, unless they purchased some sort of warranty thru Costco. Most electronics are outdated in that time frame. I think they took advantage of the company on that one, and thus the reason Costco changed their policy. I completely agree. I was shocked and appalled and I told her so a the time but she said that was up to Costco. I thought she had a nerve getting a new TV 5 years later, and no, no warranty. Unfortunately too many people took advantage of Costco's generous return policy and they now have a 90 day policy on most electronics. |
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Post by crazy4scraps on Jan 11, 2017 15:56:26 GMT
I completely agree. I was shocked and appalled and I told her so a the time but she said that was up to Costco. I thought she had a nerve getting a new TV 5 years later, and no, no warranty. Unfortunately too many people took advantage of Costco's generous return policy and they now have a 90 day policy on most electronics. But they also extend the warranty on a lot of electronics stuff for an extra two years beyond what the manufacturer offers alone, so there's that. |
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Post by Darcy Collins on Jan 11, 2017 16:53:40 GMT
Unfortunately too many people took advantage of Costco's generous return policy and they now have a 90 day policy on most electronics. But they also extend the warranty on a lot of electronics stuff for an extra two years beyond what the manufacturer offers alone, so there's that. Do they still do that? - when I bought my last printer through them it was true, but I couldn't find that language on their website. |
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