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Post by tlsmi on Aug 17, 2014 1:49:17 GMT
I purchased a farmhouse/apron front sink from Amazon. I am worried in that I need to check it for cracks or damage from shipping when it's delivered. It is sold and shipped from Amazon and I know their customer service is really good. If you've purchased anything similar did you open the box and check it upon delivery or Ridiculous question/first world problem..I know. I worry if I have to return it, it will take awhile to re-ship.
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Post by Yoki on Aug 17, 2014 1:58:08 GMT
The largest item I've purchased from Amazon was a lawn mower. I didn't inspect it, but it ended up working just fine.
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Post by twistedscissors on Aug 17, 2014 1:59:23 GMT
I purchased a headboard, dresser, and nightstand. Arrived just fine.
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Post by freecharlie on Aug 17, 2014 2:01:33 GMT
Since I am usually not home when UPS delivers, I don't check right away. Is this something you have to sign for?
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scrapaddie
Drama Llama
Posts: 5,090
Jul 8, 2014 20:17:31 GMT
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Post by scrapaddie on Aug 17, 2014 2:01:40 GMT
I bought a power washer... No problem
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Post by lumo on Aug 17, 2014 2:15:07 GMT
I ordered an entertainment center and a lawnmower. No problems with either.
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Post by tlsmi on Aug 17, 2014 2:21:00 GMT
Since I am usually not home when UPS delivers, I don't check right away. Is this something you have to sign for? Yes, I have to sign for it. It is a scheduled delivery. Thanks all. Just worrying for nothing probably.
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Julie W
Drama Llama
Posts: 5,209
Jun 27, 2014 22:11:06 GMT
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Post by Julie W on Aug 17, 2014 2:24:04 GMT
I've also purchased a lawnmower from them and it arrived just fine, and in tact.
This week my electrician was here to install a ceiling fan I had ordered from them. I didn't open the box to check it out even though it had arrived a few days before. Everything was fine except the glass light cover which was broken. I had him install the fan because certainly I didn't want him to pay to come back out.
I contacted Amazon and they couldn't replace the light cover only so they just sent a whole new fan overnight delivered today. The CS rep said just take what you need, and put the broken glass cover in with the new fan and send it back with the prepaid shipping label. Really easy!
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newlywoods03
Pearl Clutcher
Blessed Beyond Measure
Posts: 2,828
Jun 26, 2014 3:09:09 GMT
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Post by newlywoods03 on Aug 17, 2014 2:46:37 GMT
I've ordered carseats and a twin bed frame.
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ComplicatedLady
Pearl Clutcher
Posts: 3,083
Location: Valley of the Sun
Jul 26, 2014 21:02:07 GMT
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Post by ComplicatedLady on Aug 17, 2014 2:50:12 GMT
I ordered a carpet shampooer (not sure if that's really a word...) and it arrived safely and worked great!
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Post by worrywart on Aug 17, 2014 3:00:55 GMT
I ordered a vent hood for my stove and it was great! Even if it is not, Amazon is great on customer service.
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mochi
Full Member
Posts: 449
Jun 26, 2014 1:45:16 GMT
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Post by mochi on Aug 17, 2014 3:04:51 GMT
I purchased our humongous kitchen sink from EBay. No problems! From Amazon, we have ordered pool pump equipment and a huge office printer, no issues.
Amazon is so consumer friendly, IF there was an issue, they would go out of their way to make it right.
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inkedup
Pearl Clutcher
Posts: 4,837
Jun 26, 2014 5:00:26 GMT
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Post by inkedup on Aug 17, 2014 3:20:16 GMT
I don't think you are being ridiculous at all. Amazon's return process is great, though, so send that sucker back if it arrives in less than perfect condition. We have purchased several large/ more expensive items from Amazon and only have good things to say about their customer service.
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Post by jamielynn on Aug 17, 2014 3:25:20 GMT
We have Prime and order frequently, I would say probably 2-3 packages a lot of weeks. We have bought some large/heavy items and some items I would consider higher cost too. We have never had an issue with items/returns. I am not sure their return policy but we have never had to pay for a return on a good that was damaged or not - someone may be able to confirm if that is Prime or just their general policy.
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bsn22
Junior Member
Posts: 80
Jul 7, 2014 21:09:38 GMT
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Post by bsn22 on Aug 17, 2014 3:36:30 GMT
We ordered a TV from there- they had a special delivery and the delivery guy opened the box with us, plugged it in and looked with us to make sure everything was okay.
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Post by scrappinmom3 on Aug 17, 2014 3:47:28 GMT
Yes, most recent was an a/c unit for our "new" vintage rv two weeks ago. I've never had a problem and I have had to return items as well. Amazon is great.
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IPeaFreely
Full Member
Posts: 389
Location: Castle Frankenstein
Jun 26, 2014 8:32:27 GMT
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Post by IPeaFreely on Aug 17, 2014 4:09:44 GMT
We ordered a giant flat screen tv and they used what they call the 'white glove' delivery. They called me and scheduled a specific time to deliver it and offered to set it up. Amazon used a local delivery service.
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Deleted
Posts: 0
Oct 10, 2024 8:15:02 GMT
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Post by Deleted on Aug 17, 2014 5:03:35 GMT
I bought my washing machine through Amazon. As it was a scheduled delivery, I did have them cut the box open so I could inspect it. It was in perfect condition but even if I found a flaw later, I'm completely confident Amazon would have taken care of it quickly. Their customer service has always been above and beyond for me.
L
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finaledition
Pearl Clutcher
Posts: 4,896
Jun 26, 2014 0:30:34 GMT
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Post by finaledition on Aug 17, 2014 8:27:56 GMT
We bought a wine chiller. It took way longer to deliver than we were lead to believe. We were told to inspect thoroughly upon delivery because they wouldn't accept a return for cosmetic issues.
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Post by heltr on Aug 17, 2014 10:18:17 GMT
We renovated 3 bathrooms and got most of the fixtures from amazon including a free standing tub and 3 toilets They all shipped prime and it worked really well. Didn't have to return anything Would absolutely do it again with amazon
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momto4kiddos
Drama Llama
Posts: 5,153
Jun 26, 2014 11:45:15 GMT
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Post by momto4kiddos on Aug 17, 2014 12:03:35 GMT
Recently ordered two big bathroom mirror/medicine cabinets for my mother (who knew they still made such things?)
Anyway they came in huge, heavy boxes and were well packaged. Brought them to my parents house and a few days later Dad was installing them and a little mirror piece that covered the sides of the medicine cabinet was cracked. They weren't attached to the cabinet itself, but packaged along side it.
I was hoping Amazon would open a box and just send me the tiny mirrors, but they shipped me another whole cabinet. They then had UPS come pick up the other one as I told them I was not taking it to a UPS drop off center as it was too darn heavy.
All worked out fine and, they replaced and picked up everything quickly.
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Post by anxiousmom on Aug 17, 2014 12:14:04 GMT
Good heavens. I now realize I am TOTALLY doing Amazon wrong.
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Post by bianca42 on Aug 17, 2014 12:21:06 GMT
DH prdered a giant TV from amazon. He ordered last year's model and then they ended up having a problem with their stock count and upgraded us to the current model at no additional charge. (It was like a $500 difference.) So, we had a good experience.
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Post by luanne on Aug 17, 2014 12:23:17 GMT
My friend bought a bath tub. No problem except the semi that delivered it could not get to her house because of road weight restrictions in the spring thaw. She got it eventually.
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Post by M~ on Aug 17, 2014 13:23:26 GMT
Sure. Shelving, TVs, a carpet, etc. Everything arrives in perfect condition.
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Post by Pahina722 on Aug 17, 2014 13:29:41 GMT
Yes, we ordered a giant flat screen TV as well with absolutely no problems. The only damaged delivery I've ever gotten from Amazon was a hardback book whose box looked like UPS had driven over it repeatedly. Amazon immediately sent out a replacement and just asked that I send the damaged book back in the second carton with the prepaid shipping label. Easy-Peasy.
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Post by meowgal on Aug 17, 2014 13:48:12 GMT
Toilets....rather expensive ones (by my standards!) and they were nicely packaged and the delivery guy got them INTO my house! Those suckers are heavy, especially in their packing materials. I did NOT inspect them upon arrival and waited for my handyman to install before opening. They were perfect, but again, I trust that Amazon would take care of it anyway! Glad to see I'm not the only Amazon Addict...I was afraid my UPS guy was beginning to think I was a freak. I even buy cat food from Amazon!
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peaname
Pearl Clutcher
Posts: 3,390
Aug 16, 2014 23:15:53 GMT
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Post by peaname on Aug 17, 2014 13:50:40 GMT
Go through Amazon Smile and you can choose a charity to benefit from your purchase.
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Post by whipea on Aug 17, 2014 14:16:22 GMT
Yes. Home theater equipment that came in a humongous box and weighed a ton. Could have housed four adults in the box. No issues with the delivery or product, but getting it in the house was interesting.
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Post by Bitchy Rich on Aug 17, 2014 14:22:48 GMT
Based upon Amazon's customer service response to some problems I had with two smaller items, I would definitely be confident about ordering something large from them! I think they are fantastic.
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