Deleted
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Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Feb 27, 2017 17:09:12 GMT
...but never received it. I paid Freckled Fawn over 2 weeks ago for one of their boxes and have received nothing. I've sent 2 e-mails and haven't gotten a response. I think I'm going to give them until the 3-week mark then I'm cancelling my subscription and trying to get my money back.
I'm so disappointed because the unboxing videos made it look like such a fun stash.
UPDATE 2/28/2017: I heard from Freckled Fawn yesterday after emailing them through Instagram (thank you nicolep for the suggestion!). They have/are having an issue with their server and never received my first e-mails. Janna explained everything to me and I can't wait to see what I get.
She definitely provides great customer service!
Thanks again for all of your input!
UPDATE 3/8/2017: My box arrived the other day but I didn't get to open it until yesterday. Boy, was it worth the wait! I think I did better than the people who ordered the first one! My 14 year old DD snagged 4 of the pouches to hold her school supplies and Winterguard make-up while my 11 year old DD grabbed 2 more. We all ooh'd and ah'd over everything in the box and can't wait to use it.
Thank you, freckledfawn !
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Post by myboysnme on Feb 27, 2017 17:50:59 GMT
How did you pay for it? Sometimes it seems these places want 4 weeks but if you don't want to wait I would seriously consider cancelling.
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Post by ellewood on Feb 27, 2017 18:01:06 GMT
That's not common for that company's customer service. The owner popped in on another thread, even, and made a problem right for one of the peas. I wonder if there's some problem with their email that they're not getting communications from you? Not that you did anything wrong and it sucks this is happening to you, but that is so unexpected from them! Perhaps you could send them a message through instagram or some other platform?
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Feb 27, 2017 18:09:32 GMT
That's not common for that company's customer service. The owner popped in on another thread, even, and made a problem right for one of the peas. I wonder if there's some problem with their email that they're not getting communications from you? Not that you did anything wrong and it sucks this is happening to you, but that is so unexpected from them! Perhaps you could send them a message through instagram or some other platform? I'll try Instagram. Thanks for the suggestion!
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Post by moraie on Feb 27, 2017 18:40:46 GMT
Every company has different ship times. Freckled Fawn stuff tends to take 1-2 weeks for me to get after I order. I wasn't entirely sure what you ordered though--the thread title says birthday box, and your post said cancelling your sub. So if you don't sub and ordered the box, 2 weeks is probably about right, and it should be there any day now. You'll get an email notice letting you know it's shipping and when it's out for delivery, so if you haven't gotten any shipping info at all, it probably is time to contact them. (Their customer service takes 3-4 days to reply to an email, btw.) If you DO sub, they mail it with your next box for reduced shipping. So if that's the case, and you have it set to ship with your next subbie box, you won't get it until then. Regardless, their customer service is good, just maybe not the fastest ever. I know it's frustrating, but whatever the problem is, they'll fix it. ETA: The owner gave her email on this board. doe@freckledfawn.com Maybe you could try that? |
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Feb 27, 2017 18:54:18 GMT
Every company has different ship times. Freckled Fawn stuff tends to take 1-2 weeks for me to get after I order. I wasn't entirely sure what you ordered though--the thread title says birthday box, and your post said cancelling your sub. So if you don't sub and ordered the box, 2 weeks is probably about right, and it should be there any day now. You'll get an email notice letting you know it's shipping and when it's out for delivery, so if you haven't gotten any shipping info at all, it probably is time to contact them. (Their customer service takes 3-4 days to reply to an email, btw.) If you DO sub, they mail it with your next box for reduced shipping. So if that's the case, and you have it set to ship with your next subbie box, you won't get it until then. Regardless, their customer service is good, just maybe not the fastest ever. I know it's frustrating, but whatever the problem is, they'll fix it. I ordered the birthday box and also have a subscription.
I haven't even received a shipping e-mail. My account says that's it's paid for but unfulfilled. I got my first planner kit 5 days after I ordered it so it makes me wonder.
I just have to wait and see I guess.
Thanks for the info!
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nicolep
Drama Llama
Posts: 7,081 
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Post by nicolep on Feb 27, 2017 19:31:24 GMT
I would definitely email her or reach out on IG. She has great customer service and maybe it's just an oversight?
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Post by jen on Feb 27, 2017 20:01:42 GMT
I sub to freckled fawn and they hold your orders throughout the month & mail them with your sub kit, to save you on shipping. Its saying paid but unfulfilled because they will fullfill your orders all at once.
You dont have to have it all shipped together like that but if you choose the option for the cheaper shipping, then they do hold for you.
I actually have a birthday box coming with my next kit as well.
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Post by impearia on Feb 28, 2017 5:36:46 GMT
If you have a sub did you have them add it to your subscription box to save postage? If so it will ship with your kit...They have had some issues with communications it seems lately, which is too bad as they are owned by such nice people.
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Post by freckledfawn on Feb 28, 2017 13:58:21 GMT
Hi lovely!
Please email me personally at doe@freckledfawn.com and I will solve this for you!! So sorry for the confusion and hassle you've had.
And thanks everyone for your support and kind comments. I try really hard to make sure my team provides awesome customer service.
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Feb 28, 2017 18:53:49 GMT
BTT
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Post by anniefb on Feb 28, 2017 19:03:55 GMT
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Post by LavenderLayoutLady on Feb 28, 2017 19:10:48 GMT
Glad to hear a good update!
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nicolep
Drama Llama
Posts: 7,081
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Post by nicolep on Feb 28, 2017 19:18:43 GMT
I try really hard to make sure my team provides awesome customer service. ...and it shows freckledfawn ! Always great customer service!  |
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nicolep
Drama Llama
Posts: 7,081
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Post by nicolep on Feb 28, 2017 19:19:45 GMT
She definitely provides great customer service!
Thanks again for all of your input!
YAY and np! Glad it worked out well! |
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Post by gmcwife1 on Feb 28, 2017 19:22:27 GMT
Thanks for the update, they are one of my favorites |
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Post by Eddie-n-Harley on Mar 4, 2017 2:58:10 GMT
Not directly related to the Birthday Box, but I today got an email from Freckled Fawn:
"Sometimes technology is amazing... and sometimes it's not.
For five years we have prided ourselves on providing amazing customer service. You matter!
We discovered a glitch in our email server that was delivering some of your messages, while deleting others. We are so sorry for those who have contacted us and never heard back. Your email was most likely lost because of the glitch.
If you have reached out to us with a customer service issue and have not heard back from us, please email info@freckledfawn.com so we can assist you."
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Post by dasmith2 on Mar 4, 2017 11:27:39 GMT
I also got an email from Freckled Fawn, it included a 15% off code just to say sorry for their mix up. The code is sorry. Enjoy ladies, I am frozen this month Great customer service in my book...on another note, lol I would imagine if SC ever sent out an email like that (yeah right) the code would probably be sorrynotsorry .....  |
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nicolep
Drama Llama
Posts: 7,081
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Post by nicolep on Mar 4, 2017 12:58:38 GMT
I too received the same email but I've shopped this week so I better not!  |
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Mar 8, 2017 17:59:55 GMT
btt for an update.
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Post by anniefb on Mar 8, 2017 18:38:19 GMT
Glad you were happy with your box cat2007! |
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Post by impearia on Mar 8, 2017 22:39:43 GMT
UPDATE 3/8/2017: My box arrived the other day but I didn't get to open it until yesterday. Boy, was it worth the wait! I think I did better than the people who ordered the first one! My 14 year old DD snagged 4 of the pouches to hold her school supplies and Winterguard make-up while my 11 year old DD grabbed 2 more. We all ooh'd and ah'd over everything in the box and can't wait to use it.
Thank you, freckledfawn !
Glad to hear you had a happy update! Funny about the pouches...my 13 year old daughter took a few too! She always needs storage options! Save |
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,218
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Post by Peamac on Mar 8, 2017 22:55:51 GMT
Glad it arrived safely, cat2007! Can we see a picture? |
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on Mar 8, 2017 23:26:42 GMT
That's great it arrived and your happy with it.
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Mar 9, 2017 20:11:53 GMT
Glad it arrived safely, cat2007 ! Can we see a picture? I'll post pictures when I get home tonight...minus the purloined pouches... |
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Post by LavenderLayoutLady on Mar 9, 2017 22:14:01 GMT
Great 2nd update!
Glad it was all you could want and more.
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Mar 16, 2017 15:21:00 GMT
Here is some of what I got minus the pouches and 5 sets of clips  |
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Deleted
Posts: 0
Jun 14, 2024 1:12:05 GMT
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Post by Deleted on Mar 16, 2017 15:30:22 GMT
Forgot about these sticky notes. Absolutely love them!  |
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