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Post by elegantsufficiency on Oct 20, 2017 7:27:08 GMT
In looking into the reason why your order was delayed, it looks like it was due to it getting lost in our system. We have been dealing with systematical errors, and unfortunately your order was caught in the midst of it all." They have a system?
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Post by sleepingbooty on Oct 20, 2017 9:56:00 GMT
Welcome to Inked Brands. Do they even have a quality control department?! Three escaped circus monkeys with a stick? Seriously though. How did CT members + Ali unpack those albums to show them off but not do any prep work at all (that's the point of getting stuff super early, right?) or, perhaps even worse, not realise/care the pocket pages were so off? As in: it's always down.
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Post by lasteve1 on Oct 20, 2017 13:17:24 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. Whaaaat. They are going to send replacement pages to everyone who ordered an album?? I cannot imagine the cost of that. I mean, I get it and that's totally what needs to be done if all the pp are defective but omg. That's a lot of mail. I totally get that would be expensive for them to do. But I also paid full (not cheap) price for an album that I was told came with page protectors and 6 of them were defective and not usable. Someone has to eat the cost and since the mistake was not mine, it shouldn't be me.
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 13:43:45 GMT
Thank you, that's very nice of you! My ears are blocked, so I don't dread the cold as much as the change in pressure. And I'm in the South East too! ETA: BTW, has your parcel finally moved from the warehouse? Oh my Gaul. A fellow Provençale? Yep. My parcel finally left on the 16th. Arrived in France today. We'll see how long it takes for it to be processed and launched into the Colissimo system. *watches clock* *sighs* Oh, you'd better not watch the clock then! And neither should I, in fact. My package arrived at midnight today and is now held in the R-CDG warehouse. It was supposed to be delivered on Monday, now they can't tell. I called UPS, thinking it was a paperwork problem since SC&AE never provide invoices. I was told it just mean taxes. Alright then: *just* taxes. This year's Christmas album could have bought me a house by now. ETA: and I didn't even buy the million-dollar chipboards ! nicolep I'm starting to worry, though. On Facebook, all the shipping notice read "charges are due for this shipment". Nothing on mine, just "held in the warehouse". Did any of you get that?
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 13:48:25 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. Thank you for bringing this to their attention. I hope they follow through.
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 14:01:49 GMT
Did someone call for... the French? * Hon hon hon... That is exactly how I picture you both- or at least how I will picture you from now on! Thank you for realizing I was not being a jerk, just not really paying attention. But I look terrible in a striped tee! With a béret! And a fake moustache!
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,423
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 20, 2017 14:06:01 GMT
KP DD officially open for subscribers! She's also offering free shipping over $100 or $15 international discount, no code needed. Kelly Purkey - this is my formal request that next year's main kit be bright and fun and snarky! please and thank you.
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Post by kellyv on Oct 20, 2017 14:15:25 GMT
Just placed my KP order (just the two acrylic albums from Jamaica) because I just can't get past KP's colour choices. They just don't do it for me and I so wanted to like them. So, now what? Not sure. I haven't ordered anything until today so I guess I need to put together a kit of my own. I may just resort to IACB's digital cards or I may suck it up and try to make my own. Anyway, I am excited about those wee albums. I love them and have never been disappointed in the many I have ordered.
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Post by kellyv on Oct 20, 2017 14:16:01 GMT
KP DD officially open for subscribers! She's also offering free shipping over $100 or $15 international discount, no code needed. Kelly Purkey - this is my formal request that next year's main kit be bright and fun and snarky! please and thank you.yes!
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mich5481
Pearl Clutcher
Posts: 2,696
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Oct 20, 2017 14:30:17 GMT
KP DD officially open for subscribers! She's also offering free shipping over $100 or $15 international discount, no code needed. Kelly Purkey - this is my formal request that next year's main kit be bright and fun and snarky! please and thank you. I was just coming here to post the shipping prices. Also, if you are a subscriber, type the word "Bundle" to have it shipped out with next month's kit and have the shipped charges reimbursed. I passed on the TN kit, because as much as I liked the washi, the rest of the kit didn't work for me. I liked the stamps in the other 2 kits, so I bought them. I had the snowflake album in my cart, but took it out-$18.50 was too rich for my blood, even with a subscriber discount. The description for it was incorrect too - it said it is 6x8, not 3x8.
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Post by foucaultgirl on Oct 20, 2017 14:35:34 GMT
You know... I have to say that I really don't have a dog in this fight considering the only thing I bought from Ali was the $2.99 4x6 a albums and I've already received them. I also ordered the million-dollar chipboard bundle during the second selection which obviously will not be coming until later which is fine. Having said that though, if I was waiting on a kit and album etc for DD and I had no communication on where my order was I would be extremely irritated and disappointed to continually be receiving regular class emails, DD emails and regular postings on IG like nothing was going wrong behind the scenes. How many other people are sitting there waiting and wondering where their things are. I will say that I do applaud Katie for coming here and posting and answering questions and yet what happens to those who are not on this board and wondering where their items are? Idk. Just seems like a really crappy situation that should leave a bad taste in a lot of mouths. Such a bummer. I'm in an analogous position - I picked up an album and transparencies during the second selection period, and the difficulties people who ordered during the first run are having is making me suspect I should probably pick up a backup album and set of transparencies elsewhere, as who knows if a) I'll even receive an album or if it will be "oversold", and b) if either of those items will arrive prior to December. Granted, I'm still working on *2016*, but I've also started laying out some pages in extra page protectors to start ideas about how I want 2017's DD to look percolating. If the album/transparencies I ordered are oversold, I'll be disappointed but it's not going to require a mad scramble on my part to source, coordinate, order, and await the shipment of another set of supplies which may not arrive prior to December. Which seems less true for people who bought a December Daily kit, especially one of the main ones. While offering the digitals alongside a refund is nice, I feel the kit not shipping undercuts a major selling point for the coordinated December Daily kits - that you have a matched set of supplies sufficient to complete the item being sent to you as a bundle. Tracking your kit, wondering when it will arrive, sending 50 emails to CS, then trying to find a substitute at the last minute seems like a fair amount of additional stress. The exact sort of stress that the December Daily kits were initially marketed as reducing, no less.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,423
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 20, 2017 15:01:23 GMT
It looks like nothing is sold out at KP yet, just FYI for those who have to wait another hour to shop. Even the coveted 3x8 snowflake album is still plentiful from what I can tell.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,423
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 20, 2017 15:09:05 GMT
Estimated inventory numbers as of 10:05AM CST:
Main kit: 97 4x4 Jamaica kit: 100 Traveler kit: 117 Snowflake 3x8 album: 145 4x4 pink album: 114
Stamps from 2016: I smell snow-66 Christmas spirits-97 Get it-40
I think you non-subbers will be fine as long as you can act quickly when shop opens in less than an hour. Hope that helps!
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Post by mom on Oct 20, 2017 15:25:19 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. I checked mine - and yep. They are wrong. Do we have to contact them or will they just send these to who ordered an album? SaveSave
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mich5481
Pearl Clutcher
Posts: 2,696
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Oct 20, 2017 15:28:03 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. I checked mine - and yep. They are wrong. Do we have to contact them or will they just send these to who ordered an album? SaveSaveIt's Inked - they're never, "Don't call us, we'll call you." If they think you won't notice, they're not going to go out of their way to fix their mistake at their expense.
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Post by paperamy on Oct 20, 2017 15:38:58 GMT
Heads up for everyone who got the oversold notice. I saw this on Facebook. Might be worth contacting customer support to see if you can get the same deal.
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 15:44:05 GMT
Anyone else get a message from Customer Service that they "oversold" the main kit in the second order go round? I've already been refunded the cost via PayPal. Sigh ... I got really excited when it came back in stock. This year is a mess. I sent a lengthy response urging Ali not to allow her brand to go (further) downhill like SC or I'll have to unsubscribe from her too, and I don't want to. I saw on Facebook that they're giving the Digital DD kit version for all the oversold main kits. Did you get it? That's really not the same, but at least they're aware of the frustration and are trying to make it up to their customers. A problem they wouldn't have if they had properly sold the number of kits they had, right? Wouldn't it be cool if there was some sort of, oh, I don't know, warehousing/logistics company to whom you could outsource your fulfillment processes?! That would be awesome, kwim?
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Post by maryboys on Oct 20, 2017 15:44:14 GMT
So after the comments about the page protectors I pulled everything out and took a look. I know what people are saying about the BH protectors having one 3x4 pocket that is off and that the 3x4 pockets have to be snugger than the 4x6 because of the extra seam, but that's not what is happening here. These are truly defective. First of all, I ordered the Jasmine Jones album and additional page protector packs--the additional packs are perfectly fine in good condition. It's only the ones that came in the album that are faulty, and only the design with 4 3x4 pockets. The seam is just about 1/8 inch too far to the right--making the two left pockets too large and the two right pockets too small. When I hold it up I can actually see the difference in size and the cards swim in the left side pockets and won't fit in the right side pockets. This is especially problematic for December Daily because I set up foundation pages and need the ability to move stuff around. I sent a conversation to Ali Edwards' customer service, they should send out replacement pages to everyone that purchased an album--but I'm not expecting anything, with the shipping issues for sending out actual orders, it would be a miracle for them to send out replacement pages. Thank you for bringing this to their attention. I hope they follow through. i just received my box this morning - and i absolutely agree. the 4 3x4 pocket pages in my off white album are all defective, as well. there's no doubt. so yes, thank you lasteve1 for letting AE know.
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Post by Scrapper100 on Oct 20, 2017 15:46:48 GMT
Here is my kit. A bit of everything with the gossamer blue box as the base. I have some stamps I will probably add in too and a new buffalo check album coming. I like what you pulled together. I'm really curious about your buffalo plaid album. I'm a total sucker for it. Where are you ordering and who makes it as I may need one
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Post by Scrapper100 on Oct 20, 2017 15:47:57 GMT
Thank you for bringing this to their attention. I hope they follow through. i just received my box this morning - and i absolutely agree. the 4 3x4 pocket pages in my off white album are all defective, as well. there's no doubt. so yes, thank you lasteve1 for letting AE know. Oh no. I hope they aren't all messed up as I bought extras as well. I also hope they fix the problem.
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 20, 2017 16:06:43 GMT
[quote author=" yeppers" source="/post/1847266/thread" timestamp="1508446242[/quote]I don't know about the sizing problem, but I seriously love that kit. I never got it but so wish I had. It just has a great, classic look and that is the perfect green! I prefer the regular kit but that one might just be worth it in digital. [/quote] yeppers Yeah, I bought it when she had a sale a while back. It really is a great kit!
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hutchfan
Drama Llama
Posts: 6,481
Jul 6, 2016 16:42:12 GMT
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Post by hutchfan on Oct 20, 2017 16:18:23 GMT
If anyone buys the Kelly Purkey main kit and doesn't want the stamp I would gladly buy it.
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Post by ecvnj58 on Oct 20, 2017 16:37:22 GMT
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 17:03:11 GMT
Thank you for bringing this to their attention. I hope they follow through. i just received my box this morning - and i absolutely agree. the 4 3x4 pocket pages in my off white album are all defective, as well. there's no doubt. so yes, thank you lasteve1 for letting AE know. Oh, you did? Awesome. Did they send everything?
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Post by sleepingbooty on Oct 20, 2017 17:12:42 GMT
I'm not paying $33.5 for two album covers... Was hoping for some reduced international shipping for all the holiday products, not just when you hit the $100 threshold. Sorry KP. Don't like any of the kits either. This release did nothing for me. I only liked the one stamp set from last year.
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Post by lasteve1 on Oct 20, 2017 17:13:02 GMT
i just received my box this morning - and i absolutely agree. the 4 3x4 pocket pages in my off white album are all defective, as well. there's no doubt. so yes, thank you lasteve1 for letting AE know. Oh no. I hope they aren't all messed up as I bought extras as well. I also hope they fix the problem. The extra pack I purchased was fine, it was just the ones in the album (and just the ones with the 4 3x4 pockets) that are defective.
UPDATE ON DEFECTIVE PAGE PROTECTORS: I heard back from customer service and they are sending me a package of the 4 3x4 pocket protectors for free as a solution. For others in the same boat, I would suggest contacting them as well. I don't think they will be reaching out to customers with a solution (Inked never seems to do this, and Ali only does after receiving many complaints), but hopefully they give others the same solution as they gave me. It's annoying because who knows when I will actually get them (but thankfully I ordered the additional pack anyways and I have a few other left in my stash from previous projects so I hopefully will have enough to set up foundation pages before they get here), but it's the best solution I could've hoped for so I'm happy with the outcome.
Now, if only they had quality control so stuff like this didn't happen in the first place!
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Oct 20, 2017 17:15:00 GMT
I am another who did not buy anything from KP.
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 17:23:07 GMT
I am another who did not buy anything from KP. I wanted to like her kit more, but the green is a bit too muddy for me. On the stamp, what do you do w/the '15 16 17 18 19 20' numbers? Not getting how to use those.
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Deleted
Posts: 0
Oct 5, 2024 10:30:43 GMT
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Post by Deleted on Oct 20, 2017 17:27:41 GMT
Heads up for everyone who got the oversold notice. I saw this on Facebook. Might be worth contacting customer support to see if you can get the same deal. So they oversold a kit, refunded the money, gave a digital DD for free and now they're sending 80% the kit? Did I get it right?
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Post by sleepingbooty on Oct 20, 2017 17:32:00 GMT
I'm starting to worry, though: on Facebook, all the shipping notice read "charges are due for this shipment". Nothing on mine, just "held in the warehouse". Did any of you get that ? Sorry about those pesky charges! My last status update reads: "France 18/10/2017 15:44 Package arrived at international carrier" Lately, my Inked parcels have gone from the US to France through UPS then, in France, were handed over to the French postal system's parcel delivery service (Colissimo) without any update from UPS about the new tracking number. I never know when it's supposed to eventually arrive.
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