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Post by joblackford on May 23, 2019 21:47:46 GMT
Did anyone else notice a bunch of the June leafy frames kit DT cards had a "HUG & KISSES" sentiment on them? lol. Just one hug. Nope. Only one. No more hugs for you. I just went to look at the stamp set and it looks like it's been fixed, based on the main stamp image, but the example cards are all missing the S on hugs. ( link) Did they mention that anywhere? I didn't notice anything in my emails but I also didn't look closely because I hated the patterned paper at first sight. I'm warming up to the stamp set now, unfortunately. But if I cave I'll get it separately. It doesn't appear to be flying off the shelves. |
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Post by freeatlast on May 23, 2019 22:17:28 GMT
I didn't notice it but I just went back to look at it and you are right! Only one hug for anyone getting one of these cards. I guess I warmed up to the set, too. My order was placed this morning. The frame of flowers got me.
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Post by joblackford on May 24, 2019 4:06:54 GMT
The frame of flowers got me. I do rather like those frames... especially when I saw KWerner's mail art envelope. But I don't think I need to make anything with it myself. I'm trying to learn the difference between I love it on someone else's cards and I want to make lots of those myself. I have more than enough stamps I haven't made the most of yet. I think Vicki P did a video with the kit so I might watch and see if she says anything about the Hug. |
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scrapnnana
Drama Llama
Posts: 6,123 
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Post by scrapnnana on May 24, 2019 19:40:19 GMT
I can understand typos on a message board, but not for a product that a company is selling.
I've been surprised at how often people here have reported issues like this for paper craft items.
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Post by anniefb on May 24, 2019 20:37:22 GMT
I can understand typos on a message board, but not for a product that a company is selling. I've been surprised at how often people here have reported issues like this for paper craft items. That ^^ |
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Post by joblackford on May 24, 2019 21:17:31 GMT
I can understand typos on a message board, but not for a product that a company is selling. I've been surprised at how often people here have reported issues like this for paper craft items. It's pretty terrible if you're essentially selling typography! But I think it's a bit like signwriter errors. Back when people used to paint signs there were all kinds of mistakes made by people who either didn't know better, couldn't bothered to check, or just didn't see the mistake because they were too caught up in the design. Like the mistake with 'twas the night before Christmas being written as t'was, and I had a MME cut apart that had dependable spelled dependeble (or something like that). Sometimes it's that blindness that comes from needing fresh eyes on something, or what I think of as designer blindness (if I'm doing creative fonts in PS I'm much less likely to notice spelling mistakes). I'm not sure how many of these they made with the mistake but maybe they'll show up as an "oops" clearance item someday. Or maybe they do a trial production run for the DT product (to get it early) and they noticed the mistake once it arrived. |
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Post by freeatlast on May 24, 2019 23:00:57 GMT
No, the mistake was not corrected. My kit arrived today and it’s still “hug & kisses”.
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Post by joblackford on May 25, 2019 0:19:46 GMT
No, the mistake was not corrected. My kit arrived today and it’s still “hug & kisses”. NOooooo! That's terrible. The image on the item page is correct. Did they say anything about it? I'm assuming you're going to complain. :/ |
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Post by freeatlast on May 25, 2019 1:50:58 GMT
No, the mistake was not corrected. My kit arrived today and it’s still “hug & kisses”. NOooooo! That's terrible. The image on the item page is correct. Did they say anything about it? I'm assuming you're going to complain. :/ I’ve contacted them but they’re closed until Tuesday. |
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Post by Eddie-n-Harley on May 25, 2019 1:57:06 GMT
My favorite was Basic Grey's insistence that they meant "Pheobe" and NO, they hadn't misspelled Phoebe.
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Post by riversong1963 on May 25, 2019 2:07:33 GMT
Did anyone else notice a bunch of the June leafy frames kit DT cards had a "HUG & KISSES" sentiment on them? lol. Just one hug. Nope. Only one. No more hugs for you. I just went to look at the stamp set and it looks like it's been fixed, based on the main stamp image, but the example cards are all missing the S on hugs. ( link) Did they mention that anywhere? I didn't notice anything in my emails but I also didn't look closely because I hated the patterned paper at first sight. I'm warming up to the stamp set now, unfortunately. But if I cave I'll get it separately. It doesn't appear to be flying off the shelves. I saw one of Vicki P's videos, and the card she made did indeed say "Hug and kisses." I thought it was odd, but that maybe the set had a separate "s" to create phrases. So you could either send a hug, or hugs and kisses. I guess I assumed incorrectly. |
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Post by artisticscrapper on May 26, 2019 3:32:11 GMT
That’s pretty bad. My favorite is a Heidi Swapp kit years ago that had the days of the week and Thursday was spelled Thrusday.
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Post by anniefb on May 27, 2019 17:57:38 GMT
That’s really bad!
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on May 28, 2019 1:13:03 GMT
"one hug for you" said in the soup Nazi voice from Seinfeld
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Post by wendifful on May 29, 2019 3:33:18 GMT
Sort of hijack: Did you guys notice that SSS has product reviews now? I think it's a great idea, but when I looked at the reviews for this card kit, two of them were from design team members from Simon Says Stamp, which seems somewhat sneaky to me. Neither of the two reviews disclose this information, I was only aware because the names are familiar to me. |
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Post by joblackford on May 29, 2019 4:38:13 GMT
"one hug for you" said in the soup Nazi voice from Seinfeld That's exactly how I read it too! lol Sort of hijack: Did you guys notice that SSS has product reviews now? I think it's a great idea, but when I looked at the reviews for this card kit, two of them were from design team members from Simon Says Stamp, which seems somewhat sneaky to me. Neither of the two reviews disclose this information, I was only aware because the names are familiar to me. That's very dodgy! They should definitely disclose that they have a relationship with the company. I imagine they're trying to jump start the reviewing since it's new, but they're basically employees of the company. I would want to know that when I'm reading reviews. Especially if they got the product for free. |
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Post by wendifful on May 29, 2019 4:51:33 GMT
Sort of hijack: Did you guys notice that SSS has product reviews now? I think it's a great idea, but when I looked at the reviews for this card kit, two of them were from design team members from Simon Says Stamp, which seems somewhat sneaky to me. Neither of the two reviews disclose this information, I was only aware because the names are familiar to me. That's very dodgy! They should definitely disclose that they have a relationship with the company. I imagine they're trying to jump start the reviewing since it's new, but they're basically employees of the company. I would want to know that when I'm reading reviews. Especially if they got the product for free. Yes, definitely! |
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Post by freeatlast on May 31, 2019 21:09:53 GMT
NOooooo! That's terrible. The image on the item page is correct. Did they say anything about it? I'm assuming you're going to complain. :/ I’ve contacted them but they’re closed until Tuesday. Update! They contacted me on Tuesday and, after providing two photos - one of the stamp and one of the stamped image - and following up with them again today, they have agreed to replace the stamp once the replacements have arrived. |
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Post by joblackford on Jun 1, 2019 0:06:56 GMT
I'm glad they're taking care of you freeatlast but a bit surprised that you had to prove anything! Did they acknowledge that it was a known issue? Did they have a mixture of correct and wrong ones go out? I mean, why would anyone complain if there wasn't actually a problem...? |
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Post by freeatlast on Jun 2, 2019 0:40:20 GMT
I'm glad they're taking care of you freeatlast but a bit surprised that you had to prove anything! Did they acknowledge that it was a known issue? Did they have a mixture of correct and wrong ones go out? I mean, why would anyone complain if there wasn't actually a problem...? They didn't really acknowledge it to me but, if they have replacements on order, I think they had to know about it. What I have no feel for is whether they will replace stamps for everyone who got a single "hug" or if you have to complain to get a replacement. |
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Post by joblackford on Jun 2, 2019 1:20:11 GMT
I'm glad they're taking care of you freeatlast but a bit surprised that you had to prove anything! Did they acknowledge that it was a known issue? Did they have a mixture of correct and wrong ones go out? I mean, why would anyone complain if there wasn't actually a problem...? They didn't really acknowledge it to me but, if they have replacements on order, I think they had to know about it. What I have no feel for is whether they will replace stamps for everyone who got a single "hug" or if you have to complain to get a replacement. I have a feeling it will be for complainers only. |
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