katybee
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Post by katybee on May 23, 2022 1:21:16 GMT
I just got back from Target. I was checking out at the self-check, and noticed my first 3 items rang up for more than what they were listed for. So I stopped right there and you better believe my broke, grumpy ass went back and checked all the items in my cart. 1/3 rang up for more than what they were priced at for a total of almost $10…. On a pretty small order. I wonder how much it would have been if it was my usual full cart? These items were food items, a couple of cleaning items, a couple of hygiene items and a couple of craft items.
I got a manager and he was apologetic and corrected all the prices and said they would fix them, but he didn’t write anything down or make any notes….so how is he going to remember? He was just trying to placate me. You’d better believe I’m going to use my Target app to check everything from now on.
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Deleted
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May 2, 2024 5:23:59 GMT
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Post by Deleted on May 23, 2022 1:23:51 GMT
It happens. Family member worked store systems and there are glitches. Humans make the programs. Humans install the programs. Humans make errors.
And just because he didn't write it down doesn't mean he won't remember.
I can remember lots of stuff. Give him the benefit of the doubt.
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sweetpeasmom
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Post by sweetpeasmom on May 23, 2022 1:27:28 GMT
I’ve noticed the last few times I’ve gone to Walmart, a few things rang up $1-2 more than I remembered the shelf being.
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mich5481
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Post by mich5481 on May 23, 2022 1:47:29 GMT
If that happens at Publix, they give you the mispriced item for free.
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Post by Scrapper100 on May 23, 2022 1:51:23 GMT
If that happens at Publix, they give you the mispriced item for free. I wish stores still did that. In the 90’s they would give it free if under $3 and if over they would take $3 off the correct price. I don’t think anyone around here still does anything but correct the price. |
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Deleted
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May 2, 2024 5:23:59 GMT
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Post by Deleted on May 23, 2022 1:54:08 GMT
Happens to my husband a lot on groceries. He reads the receipt but doesn't go back unless it's a lot of money but he will still get upset. I don't bother checking since I don't have the patience to go to customer service and I just figure sometimes the error is in my favor....however, oddly I do sometimes take a picture at Joanne's of the "sale "sign.
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QueenoftheSloths
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Post by QueenoftheSloths on May 23, 2022 1:54:55 GMT
My first thought wouldn't be shenanigans, it would be staffing problems and not enough workers to keep up with changing the shelf tags with all the rapidly changing prices.
As far as him "placating" you, what were you looking for? He changed your prices and got you on your way as quick as possible.
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mich5481
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Post by mich5481 on May 23, 2022 2:28:13 GMT
If that happens at Publix, they give you the mispriced item for free. I wish stores still did that. In the 90’s they would give it free if under $3 and if over they would take $3 off the correct price. I don’t think anyone around here still does anything but correct the price. It's one reason I 💚 Publix. If it's only one item (per SKU), you'll get it for free. If you are buying more than one of a SKU, the first is free and the rest are at the advertised price. Target should be careful - if I recall correctly, it is illegal to sell stuff for more than the advertised price in Florida. |
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mich5481
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Post by mich5481 on May 23, 2022 2:30:56 GMT
My first thought wouldn't be shenanigans, it would be staffing problems and not enough workers to keep up with changing the shelf tags with all the rapidly changing prices. As far as him "placating" you, what were you looking for? He changed your prices and got you on your way as quick as possible. He should correct the mispriced items so other customers don't end up paying more than they thought they were going to pay based on the listed price. |
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QueenoftheSloths
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Post by QueenoftheSloths on May 23, 2022 2:46:37 GMT
My first thought wouldn't be shenanigans, it would be staffing problems and not enough workers to keep up with changing the shelf tags with all the rapidly changing prices. As far as him "placating" you, what were you looking for? He changed your prices and got you on your way as quick as possible. He should correct the mispriced items so other customers don't end up paying more than they thought they were going to pay based on the listed price. Why are you assuming he won't? |
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Post by revirdsuba99 on May 23, 2022 3:33:28 GMT
Little fingers have been known to move the shelf prices... Some bigger ones have been known to lower the shelf prices...
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Post by buddysmom on May 23, 2022 3:35:40 GMT
A few days ago I was at Target and saw a winter long-sleeve shirt marked down from about $25 to $7.
It was on a rack (along with a lot of the same style) that had a sign marked 30% off.
The $7 was a great deal I thought, but I wondered it it would be another 30% off since it was obviously not misplaced--there were many of the same style/color on the same rack.
So I asked the cashier if it was another 30% off. She said no, that would have just been off the original price and then there was another markdown.
I didn't push the issue, too tired, too lazy, etc but I'm pretty sure (I don't know if it a state-specific rule) that if the store makes a mistake and it should not have been that price, that the customer gets it for the lower price.
So I could/should have gotten it for about $5 instead of $7?
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Post by crazy4scraps on May 23, 2022 4:02:24 GMT
I just had that happen to me at Target too. DD’s water bottle broke so I was looking for a new one that was similar to the one she had. There were a few different ones that had 50% off clearance tags on the shelf with just one of each left, a teal one and a pink one on clearance and several black ones that were the same style but not on sale. Whatever, she would like the colors better so I took both.
When the cashier rang them up I didn’t notice right away that only one rang up at the clearance price. Looked at the receipt right after I walked out the door and saw that it rang up wrong so I turned right around and went back to customer service and had the lady fix it. Yeah, it was a hassle but since I was still right there, it was a $6.50 price difference and I probably wouldn’t have bought it at full price.
I’ve had that happen several times at Kohl’s too. Sometimes I’ll take a photo of the shelf sign in case it rings up incorrectly.
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Post by Eddie-n-Harley on May 23, 2022 4:15:39 GMT
My first thought wouldn't be shenanigans, it would be staffing problems and not enough workers to keep up with changing the shelf tags with all the rapidly changing prices. As far as him "placating" you, what were you looking for? He changed your prices and got you on your way as quick as possible. I've noticed a ton of items, in multiple stores, that are placed over the wrong labels. It's because so much stuff is out of stock that they use what is in stock to fill in spaces and make the shelves look full, without changing shelf labels. This is almost always the cause of any "pricing" errors I expeience these days, but I don't think it counts as a pricing error for purposes of state pricing laws when the item is over a label for a different product. And I hate Target's shelf labels because they use Target's internal skus rather than the UPCs so if the products are similar, it's very hard to check if the label indeed matches the product I want. |
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kimi
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Aug 11, 2020 21:47:04 GMT
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Post by kimi on May 23, 2022 4:21:11 GMT
I just got back from Target. I was checking out at the self-check, and noticed my first 3 items rang up for more than what they were listed for. So I stopped right there and you better believe my broke, grumpy ass went back and checked all the items in my cart. 1/3 rang up for more than what they were priced at for a total of almost $10…. On a pretty small order. I wonder how much it would have been if it was my usual full cart? These items were food items, a couple of cleaning items, a couple of hygiene items and a couple of craft items. I got a manager and he was apologetic and corrected all the prices and said they would fix them, but he didn’t write anything down or make any notes….so how is he going to remember? He was just trying to placate me. You’d better believe I’m going to use my Target app to check everything from now on. This has happened to me at Target frequently over the years. So I doubt the reason is the recent quickly changing prices. From my experience, they (at one Target in particular) take their time changing shelf tag prices. They are also very apologetic and never note the item(s) -- I think it's because they know they will get around to changing the tags soon. I always use the scanner to check prices before going to check out because I hate surprises. |
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caangel
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Post by caangel on May 23, 2022 4:54:31 GMT
Were you comparing to the shelf price of the online price. Their online prices don't always match their shelf prices, but they will price match. I just wish the prices would be the same no matter if it is in the store or online.
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katybee
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Post by katybee on May 23, 2022 5:28:56 GMT
To answer some questions:
These were not items in the wrong place. They were on the shelves with many more behind them. I even double checked the product names when I went back to check the prices. So it also wasn’t children or adults changing the tags.
These are not sale prices. They were the regular prices on the little white tag in front of the products.
I’m sure it’s because the price of the item has gone up and they have not changed the tag. But they have not changed the tag on 1/3 of the items I purchased. And yes – I’m sure that they are short-staffed. I do not blame the employees – I blame target as a major corporation who does almost $100 billion a year in revenue. I’m not even joking – I googled it. It’s $100 billion a year.
The manager was very polite. But he did not stick around for the transaction. He just told the kid monitoring the self check out to do the price adjustments. So there is no way that he would have even known which items were ringing up for more than they were supposed to.
I don’t normally monitor prices as I check out. But one item was a significant difference. And I was purchasing many of the items for school and was trying to stick to a strict budget. So I had it all added up in my head. Otherwise, I would’ve just scanned everything and been shocked by the total like I always am – thinking that I just have no self-control at target. Which is partly true – but it wasn’t tonight.
Listen – I love target as much as anyone. But I can’t believe how many of you are making excuses for them. They make $100 billion a year in revenue yet do not pay their workers a living wage. So they cannot attract workers (and honestly they’re quite happy paying fewer employees). So they cannot change the prices and consumers end up paying more. Meanwhile – their CEO makes $20 million a year while I’m scraping by on $60,000. Yet I am expected to take the hit. And this is happening everywhere. Corporations are making record profits while paying their employees crap, so quality and customer service are going down— and somehow it’s our fault.
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Post by katlady on May 23, 2022 6:20:12 GMT
I had something similar happen to me at both Target and Walmart, for the same item! It is wet dog food. At Walmart, the shelf price was $17.99, it rang up as $22.99. I went to customer service and got the difference credited back. Then, I happened to be at Target later in the week, and saw the dog food. This dog food is often out of stock. Target had the $17.99 price, so I bought another one since I can’t always find this particular item. Yup. It rung up at $21.99! I think prices are changing so fast, it takes awhile for the store to change the shelf prices. When I went back to both stores about a week later, they had the new prices on the shelf. At least both stores gave me the shelf price. If they didn’t, then I would have complained, and probably not have bought the items. But, they corrected their oversight.
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gsquaredmom
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Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on May 23, 2022 8:27:46 GMT
To answer some questions: These were not items in the wrong place. They were on the shelves with many more behind them. I even double checked the product names when I went back to check the prices. So it also wasn’t children or adults changing the tags. These are not sale prices. They were the regular prices on the little white tag in front of the products. I’m sure it’s because the price of the item has gone up and they have not changed the tag. But they have not changed the tag on 1/3 of the items I purchased. And yes – I’m sure that they are short-staffed. I do not blame the employees – I blame target as a major corporation who does almost $100 billion a year in revenue. I’m not even joking – I googled it. It’s $100 billion a year. The manager was very polite. But he did not stick around for the transaction. He just told the kid monitoring the self check out to do the price adjustments. So there is no way that he would have even known which items were ringing up for more than they were supposed to. I don’t normally monitor prices as I check out. But one item was a significant difference. And I was purchasing many of the items for school and was trying to stick to a strict budget. So I had it all added up in my head. Otherwise, I would’ve just scanned everything and been shocked by the total like I always am – thinking that I just have no self-control at target. Which is partly true – but it wasn’t tonight. Listen – I love target as much as anyone. But I can’t believe how many of you are making excuses for them. They make $100 billion a year in revenue yet do not pay their workers a living wage. So they cannot attract workers (and honestly they’re quite happy paying fewer employees). So they cannot change the prices and consumers end up paying more. Meanwhile – their CEO makes $20 million a year while I’m scraping by on $60,000. Yet I am expected to take the hit. And this is happening everywhere. Corporations are making record profits while paying their employees crap, so quality and customer service are going down— and somehow it’s our fault. This is it. Scan everything with the app. If the posted shelf price is lower or I have had a problem with the same item, I take a picture to show at checkout. They don’t have enough staff to update the shelf tags. Never a problem to get it fixed at Target. Wal Mart harder even with a picture. |
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mich5481
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Post by mich5481 on May 23, 2022 11:15:35 GMT
He should correct the mispriced items so other customers don't end up paying more than they thought they were going to pay based on the listed price. Why are you assuming he won't? In my experience, clerks will have management or the bagger correct the price immediately. If the manager isn't writing down exactly which SKUs rang up incorrectly, especially when multiple SKUs are ringing up wrong in a single transaction, they aren't fixing the problem. |
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QueenoftheSloths
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Post by QueenoftheSloths on May 23, 2022 12:21:46 GMT
Why are you assuming he won't? In my experience, clerks will have management or the bagger correct the price immediately. If the manager isn't writing down exactly which SKUs rang up incorrectly, especially when multiple SKUs are ringing up wrong in a single transaction, they aren't fixing the problem. I don't work for Target so I don't have any first hand knowledge of how their POS system works. I would assume it includes some kind of review process for price changes at the register, otherwise what would stop a cashier from marking down all the prices for their friends? Just because the manager didn't write down the items on a piece of paper in front of you doesn't mean there isn't any action being taken. I know any time I have had a price adjusted at Target they haven't taken any notes, but the shelf tags get changed, so there must be some kind of system in place. |
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QueenoftheSloths
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Post by QueenoftheSloths on May 23, 2022 12:46:57 GMT
A few days ago I was at Target and saw a winter long-sleeve shirt marked down from about $25 to $7. It was on a rack (along with a lot of the same style) that had a sign marked 30% off. The $7 was a great deal I thought, but I wondered it it would be another 30% off since it was obviously not misplaced--there were many of the same style/color on the same rack. So I asked the cashier if it was another 30% off. She said no, that would have just been off the original price and then there was another markdown. I didn't push the issue, too tired, too lazy, etc but I'm pretty sure (I don't know if it a state-specific rule) that if the store makes a mistake and it should not have been that price, that the customer gets it for the lower price. So I could/should have gotten it for about $5 instead of $7? I'm pretty sure the fine print at the bottom of those signs say something along the lines of "discount off original prices". |
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Post by auntkelly on May 23, 2022 12:54:23 GMT
I think it’s a big deal that you had three items ring up for more than what they were advertised to cost. I can understand the occasional mistake, but three items in one order is not acceptable.
I don’t always have the time to make sure that every item rings up correctly and I should be able to depend on a store charging me the advertised price for each and every item. In these times especially, $10 can have a significant impact on some families’ food budget.
I would have politely pressed the manager to explain how the overcharges happened and what he planned to do to correct the situation. He may be overworked and understaffed, but it is not acceptable to charge consumers more than the advertised price. If he didn’t give me a satisfactory answer, I’d complain to corporate.
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YooHoot
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Post by YooHoot on May 23, 2022 13:00:31 GMT
To answer some questions: These were not items in the wrong place. They were on the shelves with many more behind them. I even double checked the product names when I went back to check the prices. So it also wasn’t children or adults changing the tags. These are not sale prices. They were the regular prices on the little white tag in front of the products. I’m sure it’s because the price of the item has gone up and they have not changed the tag. But they have not changed the tag on 1/3 of the items I purchased. And yes – I’m sure that they are short-staffed. I do not blame the employees – I blame target as a major corporation who does almost $100 billion a year in revenue. I’m not even joking – I googled it. It’s $100 billion a year. The manager was very polite. But he did not stick around for the transaction. He just told the kid monitoring the self check out to do the price adjustments. So there is no way that he would have even known which items were ringing up for more than they were supposed to. I don’t normally monitor prices as I check out. But one item was a significant difference. And I was purchasing many of the items for school and was trying to stick to a strict budget. So I had it all added up in my head. Otherwise, I would’ve just scanned everything and been shocked by the total like I always am – thinking that I just have no self-control at target. Which is partly true – but it wasn’t tonight. Listen – I love target as much as anyone. But I can’t believe how many of you are making excuses for them. They make $100 billion a year in revenue yet do not pay their workers a living wage. So they cannot attract workers (and honestly they’re quite happy paying fewer employees). So they cannot change the prices and consumers end up paying more. Meanwhile – their CEO makes $20 million a year while I’m scraping by on $60,000. Yet I am expected to take the hit. And this is happening everywhere. Corporations are making record profits while paying their employees crap, so quality and customer service are going down— and somehow it’s our fault. I’m giving retail and restaurant businesses so much slack these days. I don’t for a second believe anything is intentional. Human error and lack of humans to do the work. And for the record, Target pays their employees very well. My daughters boyfriend makes $25 an hour at Target. No degree. I think with the higher wages, they have less workers. Understandably. I get what you are saying. I just pay attention to what I’m buying and 90% of the time I do online orders and in store pickup. (I hope this NEVER goes away). |
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Post by elaine on May 23, 2022 13:23:24 GMT
Since the price adjustment for those items goes into the register - which is a computer that feeds into the store inventory list, among other things - they DO have a record of the three items or more that need to be changed. I wouldn’t be surprised if, at the end of the day, there is a print-out - or some type of email report - that lists all the items during the day that had price adjustments.
It would be a lengthy process for the manager to hand write down all the UPCs of the items that rang up incorrectly during the day and then type them up, or make them legible, for a floor worker to go change the price tags. It seems that it would make more sense to use the computer records of the items that had price adjustments.
Since price adjustments typically need a manager’s approval (so employees aren’t giving discounts to their friends) there is a record of each one.
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Post by threegirls on May 23, 2022 13:54:21 GMT
I find that when something rings up wrong it's usually in the store's favor not mine. It's rare when something rings up under the tagged amount.
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mich5481
Pearl Clutcher
Posts: 2,535
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Post by mich5481 on May 23, 2022 14:05:32 GMT
In my experience, clerks will have management or the bagger correct the price immediately. If the manager isn't writing down exactly which SKUs rang up incorrectly, especially when multiple SKUs are ringing up wrong in a single transaction, they aren't fixing the problem. I don't work for Target so I don't have any first hand knowledge of how their POS system works. I would assume it includes some kind of review process for price changes at the register, otherwise what would stop a cashier from marking down all the prices for their friends? Just because the manager didn't write down the items on a piece of paper in front of you doesn't mean there isn't any action being taken. I know any time I have had a price adjusted at Target they haven't taken any notes, but the shelf tags get changed, so there must be some kind of system in place. Other large regional/national chains like Publix, Michaels, and JoAnn have all fixed the pricing immediately when I've noticed errors. It seems strange to me that Target would have multiple items in one transaction and not take action to correct the problem as it is pointed out. All of those incorrect prices take money out of consumer pockets and into Target's profits - even if the errors are corrected within 24 hours, how many people are victimized by their corporate ineptitude? $10 may not be a lot to you, but it is to a lot of people. |
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Post by crazy4scraps on May 23, 2022 14:18:03 GMT
To answer some questions: These were not items in the wrong place. They were on the shelves with many more behind them. I even double checked the product names when I went back to check the prices. So it also wasn’t children or adults changing the tags. These are not sale prices. They were the regular prices on the little white tag in front of the products. I’m sure it’s because the price of the item has gone up and they have not changed the tag. But they have not changed the tag on 1/3 of the items I purchased. And yes – I’m sure that they are short-staffed. I do not blame the employees – I blame target as a major corporation who does almost $100 billion a year in revenue. I’m not even joking – I googled it. It’s $100 billion a year. The manager was very polite. But he did not stick around for the transaction. He just told the kid monitoring the self check out to do the price adjustments. So there is no way that he would have even known which items were ringing up for more than they were supposed to. I don’t normally monitor prices as I check out. But one item was a significant difference. And I was purchasing many of the items for school and was trying to stick to a strict budget. So I had it all added up in my head. Otherwise, I would’ve just scanned everything and been shocked by the total like I always am – thinking that I just have no self-control at target. Which is partly true – but it wasn’t tonight. Listen – I love target as much as anyone. But I can’t believe how many of you are making excuses for them. They make $100 billion a year in revenue yet do not pay their workers a living wage. So they cannot attract workers (and honestly they’re quite happy paying fewer employees). So they cannot change the prices and consumers end up paying more. Meanwhile – their CEO makes $20 million a year while I’m scraping by on $60,000. Yet I am expected to take the hit. And this is happening everywhere. Corporations are making record profits while paying their employees crap, so quality and customer service are going down— and somehow it’s our fault. I’m giving retail and restaurant businesses so much slack these days. I don’t for a second believe anything is intentional. Human error and lack of humans to do the work. And for the record, Target pays their employees very well. My daughters boyfriend makes $25 an hour at Target. No degree. I think with the higher wages, they have less workers. Understandably. I get what you are saying. I just pay attention to what I’m buying and 90% of the time I do online orders and in store pickup. (I hope this NEVER goes away). This is how I feel too. Target in my area pays a LOT better than neighboring Walmart and they treat their employees much better too. While they aren’t without fault, they are definitely the lesser evil here. Personally I like Costco the best which is why I always shop there first. If they don’t have what I need, then I try Target next. I’m well aware that their online prices don’t match what they have in store, and that it even varies from one physical location to another. As a consumer it’s on me to be aware of things no matter where I shop if I’m concerned about getting the best price. |
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iowgirl
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Post by iowgirl on May 23, 2022 14:22:31 GMT
katybee - were you checking the price on your app, or remembering what the shelf price was? If you were using the app, and you have your locations services on, and they know you are in their store - the prices change. But if you did not have location services on for the Target app - the app could be showing way lower prices. They use dynamic pricing - so as soon as you get close to the store - the prices change on the app, if you have locations services on. Were you comparing to the shelf price of the online price. Their online prices don't always match their shelf prices, but they will price match. I just wish the prices would be the same no matter if it is in the store or online. This is an example of the Dynamic Pricing - when you approach the store and you have locations services turn on, on your phone - the prices can change.
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Post by padresfan619 on May 23, 2022 14:50:46 GMT
On the flip side I just bought some outdoor lights for our back patio and they were marked $8.00 and rang up for $5.60. No signage or indication that they were on sale.
I’m well aware of price as I’m the one who does the majority of the grocery shopping, seems like stores are raising prices faster than they can change the tags. If it’s something I’m not willing to pay an additional amount on, I ask to have the item removed and leave it off my bill.
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