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Post by goldenblind221 on Aug 31, 2015 11:21:49 GMT
I'm sorry you are so upset goldenblind221, but happy to see you posting here thanks, sara! I'm definitely a little nervous about joining a whole new community, but this makes me feel really welcome!
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Post by goldenblind221 on Aug 31, 2015 8:29:58 GMT
I'm really wary of AE right now BECAUSE of SC. For example, December daily preorder is right around the corner. With previous experiences with the seven paper preorders, this WITL mishap, and other SC snafus, I just don't know if I'm willing to take the chance with that much money. It's a LOT of money. I'm with you. Maybe I'll chance it for a mini kit (fewer pieces, ideally to be delayed or defective). Even though we've seen real life pictures of some contents, who's to say those are their sample pieces that were sent ahead of the entire shipment. I had a problem with my WITL papers (the pad was cut the wrong way) and was promptly sent a replacement. Imagine my surprise when I found the replacement was the right size, but didn't have the Monday page or a cover no the pad. Thankfully, we have the digital files, but I'm continually impressed by the ineptitude in Bowling Green. I'd assume a paper pad with no cover was not appropriate to send to any customer. Clearly, I think differently to them. You always see those things on pinterest about "You only had one job to do." I think we could build a board of Studio Calico blunders in no time. And it would be hilarious and heartbreaking all at the same time. I feel kinda bad for those folks who don't have the experience with the SC staff the way they used to be. With Lori and Christine and lots and lots of personalization in routine transactions. I'm sure is hard to do when your company is as large as its grown, but should still be strived for every single day.
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Post by goldenblind221 on Aug 31, 2015 6:05:55 GMT
I love Halloween lines! I've refrained from buying anything too theme-y since I don't dress up, have any kids, or do much to celebrate. Last year I made a cute little mini album with a Teresa Collins Halloween collection, and fell in love with Gilligan's idea to do an October Occasionally album. I think if I can squeeze in more autumnal experiences, like farmer's markets, corn mazes, pumpkin patches, etc, I'll attempt that.
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Post by goldenblind221 on Aug 31, 2015 0:48:12 GMT
I'm sorry to hear that you had such lousy customer service from Ali's site, goldenblind221. I hope Ali can nip that in the bud. Can't see SC pulling out of their downward spiral. Hope they don't take Ali with them. I'm really wary of AE right now BECAUSE of SC. For example, December daily preorder is right around the corner. With previous experiences with the seven paper preorders, this WITL mishap, and other SC snafus, I just don't know if I'm willing to take the chance with that much money. It's a LOT of money.
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Post by goldenblind221 on Aug 30, 2015 23:17:38 GMT
Oh, and I also cancelled my Story Kit sub. Not because of anything negative or anything - I just need to take a couple months off of kits purchases so I can save some money for a new phone. But, I am still flabbergasted at how Ali has the same customer service as SC because it is night and day different. After I sent my cancellation to SC, the canned response I received may as well have said, "don't let the door hit you on the ass on the way out." But the response from Ali actually asked for feedback and thanked me for being part of the community. Even though THAT was probably canned as well, it still felt genuine and made me feel like I was valued. So crazy. I actually had really poor CS from Ali's site. I preordered the WITL kit but never got it. I started a convo, they said wait. I got a notification via my tracking info saying it was being returned to sender, and they said they had to wait for it to get there before they would send it back out. Meanwhile, the project had started. So I reviewed my order info (totally by chance!) and saw that they shipped it to an old address. When I preordered, I was living there. Moved out in May, promptly changed my address on all my stuff, have been receiving kits with no problem (June and July). I told them that they shipped it to the wrong address, and they were like, please make sure you have your correct address on file with us next time! Eff you! It was on file! How about, thanks for looking into that for us even though that's our job, we'll be sure to correct our mistake by sending you your items right away. Instead, what she told me was, we'll ship it out as soon as possible. Maybe a week later, I emailed them back to see if it had gone out, they said the old kit still hadn't arrived, so I just asked for a refund, which they gave. Awful. They're damn robots. All of them. They're the most insincere, frustrating responses. I wish they would respond like NORMAL people, and not this disingenuous, canned comment BS. It makes it so much more insulting, you know?
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Post by goldenblind221 on Aug 30, 2015 22:54:46 GMT
Okay. Here goes. I CANNOT wait to quit my SC sub next month (once my commitment is over). I'm so irritated by their poor, awful business practices which seem to focus on alienating their long term, loyal customer base, hoping that new customers won't care about the community side of the club, will pay their money and gtfo. I'm really sad to see it go, because I've loved their kits for so long. It feels to me like a really tough break up with a boy you know does you dirty, but you think you still love. I, like many of you, have been waiting to see how SC cleans up the mess, but they've just kind of left it there, ignoring it to let it decay on its own. The sad thing is that it's really turned me off to scrapbooking altogether. I'm just not doing it anymore ever since all l this sh*t went down, and I think it's because I've spent years associating papercrafting with SC, so now that SC has burned everyone so hard, I'm just kind of done with the whole thing. I want it to change. I want it to be like it was before, and I want to enjoy it again, and I want my old kits back.
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