oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 20, 2022 13:12:20 GMT
Watching the live, she just said her priority after the live was sorting out all the people who needed access to the class. She did mention an overwhelming number of people to process through. oh good to know, thank you so much for updating! |
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Post by sarahsprettypapers on Sept 20, 2022 15:12:30 GMT
Yes thank you for the update from the live. I was only able to see the first 5 minutes or so, so I never had a chance to ask.
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istamp247
Junior Member
Posts: 98
Jan 24, 2020 14:57:14 GMT
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Post by istamp247 on Sept 20, 2022 15:30:50 GMT
I had signed up for the stamp class and had to email her. It took two or three days to hear back. I've now signed up for the stencil class and am patiently waiting for access to it. If I don't have access in a few days I will email her.
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Post by grammadee on Sept 21, 2022 18:53:52 GMT
oh good to know, thank you so much for updating! Do you have access to the classes now? Hoping so. |
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 21, 2022 19:13:33 GMT
oh good to know, thank you so much for updating! Do you have access to the classes now? Hoping so. Just double and then triple checked. Alas, nothing. Nada. Zip. Crickets. So now it's a full week today. Curious if others are still waiting. |
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Post by sarahsprettypapers on Sept 21, 2022 19:15:34 GMT
I am still waiting too.
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Post by sleepingbooty on Sept 21, 2022 19:30:45 GMT
So sorry for those waiting to get into the Stencil class. I bought the Stamp class a few weeks back and got access almost instantly. Not sure if there was a sudden influx of class attendees but a week is a pretty long time to wait.
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Post by huskermom98 on Sept 21, 2022 19:58:14 GMT
Still waiting.
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Post by groovy on Sept 21, 2022 20:33:09 GMT
Crazy! Are you all able to access your accounts to see if the class has been added or are you waiting for password/access assistance from her?
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 21, 2022 20:35:31 GMT
well, at least I know it's not just me and I'm in good company.
At first I was concerned the order was lost or something. A little communication on her part would go a LOOOONG way. Just a "hey guys, I see and hear you..working on it" kinda thing.
What would be so hard about that? oh well.
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Post by sarahsprettypapers on Sept 21, 2022 20:35:58 GMT
Crazy! Are you all able to access your accounts to see if the class has been added or are you waiting for password/access assistance from her? I have access to my account, just not the new class. I will probably send another email tomorrow. I am ready to get messy with stencils! |
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 21, 2022 20:37:35 GMT
Crazy! Are you all able to access your accounts to see if the class has been added or are you waiting for password/access assistance from her? for me personally I need both. I need pw reset (I emailed her 'tech support' on the mb to reset pw) and I emailed her gmail address a copy of my paid Paypal receipt and asked for confirmation that she got my payment/sign up. I have not heard back either way. |
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Post by infochick on Sept 21, 2022 20:47:42 GMT
Still no class access for me either. I've now been waiting for over a week too, and no response to my email.
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Post by riversong1963 on Sept 22, 2022 14:18:51 GMT
I'm surprised that people are still signing up for more classes. I hope you all get access to what you've paid for soon. This is terrible customer service.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 22, 2022 14:20:38 GMT
yeah, I just checked all my inbox folders and still nothing.
I had no idea what is going on with her but dang, hire some help. IDC raise your prices then.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302 
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Post by pantsonfire on Sept 22, 2022 14:32:40 GMT
This is why I have been reluctant to pay for a class from Shimelle.
I have to be mindful of where my money goes (as do a lot of us and other crafters) and if I am going to spend money on a class I expect to have access to it at the start OR within 24 hours of payment if I sign up after the class.
This has been the downfall of so many in the industry.
They take on more than they can chew and WE are the ones affected. WE are the ones who support them with cash flow and positive praise and buying product and into ideas.
But when we are not treated with respect, it burns.
Shimelle has had this issue for awhile and if she doesn't correct it very soon, it will have some negative consequences.
When you run a business, you need to be customer centered.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
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Post by pantsonfire on Sept 22, 2022 14:33:43 GMT
If payment has gone through, I would dispute it with your bank or credit card company.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 22, 2022 14:54:17 GMT
This is why I have been reluctant to pay for a class from Shimelle.
I have to be mindful of where my money goes (as do a lot of us and other crafters) and if I am going to spend money on a class I expect to have access to it at the start OR within 24 hours of payment if I sign up after the class. This has been the downfall of so many in the industry. They take on more than they can chew and WE are the ones affected. WE are the ones who support them with cash flow and positive praise and buying product and into ideas. But when we are not treated with respect, it burns. Shimelle has had this issue for awhile and if she doesn't correct it very soon, it will have some negative consequences. When you run a business, you need to be customer centered. ITA. I have been out of the scrapbooking loop for so long that I had no idea about her reputation. She's so active all over the place, I saw her giving that free class over at SBdot com and then I saw the thread here talking about how fun the class is so I went and signed up. I wish I'd have known. I'll give it another week before I dispute the charges (I've never done that but I assume there is a way through Paypal). Such a shame, she's such a good teacher and so talented. But yeah, if you take my money you owe me the respect of providing the service I paid you for. *ed to add that I just remembered my old pw and was able to sign into the mb without her help and I was hopeful my access was given but still no class. |
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Post by infochick on Sept 22, 2022 15:27:21 GMT
This is why I have been reluctant to pay for a class from Shimelle. I have to be mindful of where my money goes (as do a lot of us and other crafters) and if I am going to spend money on a class I expect to have access to it at the start OR within 24 hours of payment if I sign up after the class. This has been the downfall of so many in the industry. They take on more than they can chew and WE are the ones affected. WE are the ones who support them with cash flow and positive praise and buying product and into ideas. But when we are not treated with respect, it burns. Shimelle has had this issue for awhile and if she doesn't correct it very soon, it will have some negative consequences. When you run a business, you need to be customer centered. I agree. I am now approaching the second weekend where I would like to have access to the class but there is still no sign of access and no response to my email. I really enjoy Shimelle's on camera personality and I have learned a lot from her, but the lack of customer service is definitely irritating. If she's charging people for this and making money, it's her business and her job. I get that things can be overwhelming and stuff happens, but have a contingency plan in place or get some help. |
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dianemarie
New Member
Posts: 7
Feb 5, 2021 2:14:40 GMT
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Post by dianemarie on Sept 22, 2022 22:09:04 GMT
I have access to the forum, just not the stencil class that I paid for on Sept. 12. I also emailed her several days ago, still nothing.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 22, 2022 23:21:08 GMT
I have access to the forum, just not the stencil class that I paid for on Sept. 12. I also emailed her several days ago, still nothing. Holy crap! Since the 12th? Oh man this is not good. 🤯 |
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Post by kmage on Sept 23, 2022 13:28:03 GMT
Is anyone else slightly concerned that something is actually really wrong? Especially after what she said in the live on Monday...did anyone else watch the live this am? I can't as it is 3:30 am central, waaayy to early. Did she say anything? I know she had a flood/burst pipe in her house...I don't know. It just seems really odd to have things gone on this long.
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Post by Linda on Sept 23, 2022 13:40:52 GMT
Is anyone else slightly concerned that something is actually really wrong? Especially after what she said in the live on Monday...did anyone else watch the live this am? I can't as it is 3:30 am central, waaayy to early. Did she say anything? I know she had a flood/burst pipe in her house...I don't know. It just seems really odd to have things gone on this long. She's only made one post since the 14th on the forum - posting video 3 on the 20th- so it does sound like something might be up - hopefully nothing too serious and everyone here will have access soon. |
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Post by infochick on Sept 23, 2022 15:40:42 GMT
Yes, fingers crossed it is nothing serious, and everyone/everything is okay on her end.
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Post by honeypea on Sept 23, 2022 17:17:59 GMT
Is anyone else slightly concerned that something is actually really wrong? Especially after what she said in the live on Monday...did anyone else watch the live this am? I can't as it is 3:30 am central, waaayy to early. Did she say anything? I know she had a flood/burst pipe in her house...I don't know. It just seems really odd to have things gone on this long. I saw the live this morning. She seemed totally fine and perky. Chattered away like there were no cares in the world. If she mentioned anything about class/forum stuff it was very brief - I tend to tap-tap-tap the skip ahead button at the start when she does the hashtag ad spiel, so if she said a few words about it I could’ve missed it. I only skipped a minute, two at the most. ETA: the burst pipe wasn’t that big of a deal? All things considered. It didn’t affect the redone kitchen. They still need flooring, but it’s otherwise complete. And that was months ago. |
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Post by kmage on Sept 23, 2022 19:20:06 GMT
They still need flooring, but it’s otherwise complete. And that was months ago. Yeah...I was just trying to think of what it could be. The radio silence just seems strange...it's a bummer for sure. |
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Post by honeypea on Sept 23, 2022 19:38:48 GMT
They still need flooring, but it’s otherwise complete. And that was months ago. Yeah...I was just trying to think of what it could be. The radio silence just seems strange...it's a bummer for sure. In Monday’s YT live she acknowledges she has a huge pile of people to sort through for the class, says she’s going to spend the rest of the day on it. Then goes in to say sometimes she gets down on herself for falling g behind, but then reminds herself she’s just one person, blah blah blah, and essentially excuses her lack of follow through. I’m personally very annoyed in your behalf. I’m still harbouring a grudge for her shitastic rollout of the rainbow class (which, btw, she’s stilllllll not wrapped up in entirety). Yeah, she’s one person. Yeah, she contributes a lot to this community. Yeah, she’s generally likable and her enthusiasm can be infectious. But she constantly over-promises, under-delivers, and bites off more than she can chew. And these obstacles are trying and grating. I think she’s got a temporary jolt of steam/content (stamp class, stencil class, SBC Fest) because she’s in high gear for her upcoming Di$ney World trip, and she’ll flame out afterwards. I hope I’m wrong, but…. |
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 23, 2022 19:55:23 GMT
Is anyone else slightly concerned that something is actually really wrong? Especially after what she said in the live on Monday...did anyone else watch the live this am? I can't as it is 3:30 am central, waaayy to early. Did she say anything? I know she had a flood/burst pipe in her house...I don't know. It just seems really odd to have things gone on this long. I saw the live this morning. She seemed totally fine and perky. Chattered away like there were no cares in the world. If she mentioned anything about class/forum stuff it was very brief - I tend to tap-tap-tap the skip ahead button at the start when she does the hashtag ad spiel, so if she said a few words about it I could’ve missed it. I only skipped a minute, two at the most. ETA: the burst pipe wasn’t that big of a deal? All things considered. It didn’t affect the redone kitchen. They still need flooring, but it’s otherwise complete. And that was months ago. yeah, this is why I'm ticked. She had time to do all that stuff for SBdotcom too. Still no access/no communication, and it's another weekend. |
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Post by sarahsprettypapers on Sept 23, 2022 20:13:08 GMT
I just sent another email, myself. I checked my receipt, I paid for the stencil class on September 3rd, when she first posted about it on her private forums.
I just wanna get messy with stencils! But I wanted to send an extra email in case I get lost in hurricane prep this weekend.
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miascraps
Full Member
Posts: 379
Jun 26, 2014 15:37:58 GMT
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Post by miascraps on Sept 24, 2022 3:28:42 GMT
Weird. I got access pretty quick. I bought the stamp class Aug 29 and had access soon. Same with the stencil class. Ordered when available and had access. Shimelle never sends me anything. I just go to the class forum, log in and then go to the classes I purchase. I do understand if you have email issues. I’m happy to hear Shimelle has had so many people interested in her classes yet I also feel that many of you have waited longer than appropriate.
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