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Post by kmage on Sept 27, 2022 16:23:16 GMT
It seems that from forever ago (gosh, in the early 2000's) we were looked down on if we ever said anything negative about any person or product. This is so interesting to me (this thread as well) given the massive hand slap I received for daring to criticize A Cherry On Top. I have since had poor customer service from a couple other places and I do NOT DARE to write about it, as I am afraid I will be 1) called out in person on a message board by the company 2) Jumped on by board members for daring to complain about a beloved company 3) receive a number of annoying PM's about how I should be more careful/reasonable/contact the company instead of airing my grievances publicly on a MB. These all happened, so I am actually surprised that oh yvonne complained at all given what happens to those who do.
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Post by sleepingbooty on Sept 27, 2022 16:37:43 GMT
Shimelle is a curious case. I've bought classes from her and all has gone quite smoothlessly for me but I have also known someone on the board to struggle for every class I've gotten. She was a Garden Girl but from all accounts, she kept her nose clean and kept away from the GG drama. She has been around forever and has remained an incredible teacher but she hasn't moved along with the major changes in online content offerings and is still a dinosaur (with big dino problems) when it comes to the bulk of her earnings, paid-for classes (she should really move on from the classes being accessible through a forum she manages manually, account by account). So, oh yvonne 's struggle is very much real at this point. Let's solve this for her. Clearly, there's a spam folder issue or something along those lines. Can someone WITH working stencil class access leave a message here so oh yvonne can DM them the address email she's using for Shimelle's board and a quick recap of the situation with the dates + Paypal transaction n° for her purchase? That way, the Pea who has gotten through to Shimelle for this most recent class can email Shimelle and ask to solve oh yvonne 's massive problem. Let's just get this over with and put an end to the madness.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 27, 2022 16:45:57 GMT
It seems that from forever ago (gosh, in the early 2000's) we were looked down on if we ever said anything negative about any person or product. This is so interesting to me (this thread as well) given the massive hand slap I received for daring to criticize A Cherry On Top. I have since had poor customer service from a couple other places and I do NOT DARE to write about it, as I am afraid I will be 1) called out in person on a message board by the company 2) Jumped on by board members for daring to complain about a beloved company 3) receive a number of annoying PM's about how I should be more careful/reasonable/contact the company instead of airing my grievances publicly on a MB. These all happened, so I am actually surprised that oh yvonne complained at all given what happens to those who do. Yes I remember that. Dang peas PMed you? 🤦♀️ Wow is all I got. I think if it has happened to others (and this issue has happened to a lot of people), there is more sympathy due to the connective frustration. But when it is seen as the company reaching out, which was in your case an invasion of privacy, there is a different take. That was seen as them stepping up to solve the issue. Whereas Shimelle just ignores it completely. I think a lot of it has to do with have I personally been affected as well as have I seen enough complaints to really feel pulled to one side over the other. As well as how much someone likes the person, product, or company.
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pinklady
Drama Llama
Posts: 6,083
Nov 14, 2016 23:47:03 GMT
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Post by pinklady on Sept 27, 2022 16:59:16 GMT
It seems that from forever ago (gosh, in the early 2000's) we were looked down on if we ever said anything negative about any person or product. This is so interesting to me (this thread as well) given the massive hand slap I received for daring to criticize A Cherry On Top. I have since had poor customer service from a couple other places and I do NOT DARE to write about it, as I am afraid I will be 1) called out in person on a message board by the company 2) Jumped on by board members for daring to complain about a beloved company 3) receive a number of annoying PM's about how I should be more careful/reasonable/contact the company instead of airing my grievances publicly on a MB. These all happened, so I am actually surprised that oh yvonne complained at all given what happens to those who do. While I think it was crappy of companies to contact you here not this board, if memory serves me correctly, you were backed up by peas saying that was not cool of the company to do that. As for your your #2 and #3, I'm going to be honest and say this as nicely as possible. I think you have a bit too thin of skin in a lot of instances. If I'm not mistaken, you've even deleted your account and come back because of said thin skin because I can't recall something too horrible happening to you. If I'm wrong and something horrible happened and I missed it please let me know so I can retract my statement. Frankly, you have every right to call out "beloved" companies for crappy service on this message board. I like that so I know who to stay away from. Hell, I will shout from every rooftop for peas not to shop at PaperTrey Ink or at a minimum shop as buyer beware. If peas were hand slapping me in PMs, I sure as hell would make those public. Any pea that does not have the guts to post a handslap publicly should not be doing it in private.
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Post by hop2 on Sept 27, 2022 17:10:52 GMT
It seems that from forever ago (gosh, in the early 2000's) we were looked down on if we ever said anything negative about any person or product. This is so interesting to me (this thread as well) given the massive hand slap I received for daring to criticize A Cherry On Top. I have since had poor customer service from a couple other places and I do NOT DARE to write about it, as I am afraid I will be 1) called out in person on a message board by the company 2) Jumped on by board members for daring to complain about a beloved company 3) receive a number of annoying PM's about how I should be more careful/reasonable/contact the company instead of airing my grievances publicly on a MB. These all happened, so I am actually surprised that oh yvonne complained at all given what happens to those who do. I haven’t looked at their site since THEY outed your name online. Your thread probably would not have affected wether I shopped there or not, but their response ( using your name ) & complete lack of apology or acknowledgement that it was wrong is a huge red flag for me
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 27, 2022 17:12:28 GMT
My response to the ACOT issue was along the lines of great CS but I do see how for some and you that it was an invasion of privacy.
I shop both ACOT and SB because they carry what I have and go between the two. I am not bowing down to one or the other.
I do appreciate when peas share so I know who to avoid. Money is tight these days with paying off medical formula debt and trying to save money in case we do have to pay out of pocket. So when I spend money, it needs to be worth it in ever way possible.
So don't ever not share. It really is appreciated!
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Post by hop2 on Sept 27, 2022 17:19:09 GMT
My response to the ACOT issue was along the lines of great CS but I do see how for some and you that it was an invasion of privacy. I shop both ACOT and SB because they carry what I have and go between the two. I am not bowing down to one or the other. I do appreciate when peas share so I know who to avoid. Money is tight these days with paying off medical formula debt and trying to save money in case we do have to pay out of pocket. So when I spend money, it needs to be worth it in ever way possible. So don't ever not share. It really is appreciated! I did not mind that ACOT came here to address the situation. That in itself was ok. Fine even. What I minded was that they brought private information here. They did not need to do that, it had nothing to do with resolving the situation. Imo that is unforgivable especially since they didn’t see an issue with it.
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Post by MichyM on Sept 27, 2022 17:21:15 GMT
It seems that from forever ago (gosh, in the early 2000's) we were looked down on if we ever said anything negative about any person or product. This is so interesting to me (this thread as well) given the massive hand slap I received for daring to criticize A Cherry On Top. I have since had poor customer service from a couple other places and I do NOT DARE to write about it, as I am afraid I will be 1) called out in person on a message board by the company 2) Jumped on by board members for daring to complain about a beloved company 3) receive a number of annoying PM's about how I should be more careful/reasonable/contact the company instead of airing my grievances publicly on a MB. These all happened, so I am actually surprised that oh yvonne complained at all given what happens to those who do. I do not want to derail this thread, but I want to add that I too had issues with ACOT and thusly will never purchase from them again. Besides the issue I had with my order, I found him to be snitty behind the scenes when I didn’t answer a PM as quickly as he wanted. FYI: not everyone logs into this forum multiple times daily, or for that matter, even on a daily basis 🙄 Back to Shimelle…. And I like sleepingbooty’s idea to get Shimelle’s eyes on this issue. If all the peas who now have access to their class emailed on the OP’s behalf, maybe this could finally be put to bed.
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Post by Linda on Sept 27, 2022 17:28:47 GMT
Can someone WITH working stencil class access leave a message here so oh yvonne can DM them the address email she's using for Shimelle's board and a quick recap of the situation with the dates + Paypal transaction n° for her purchase? That way, the Pea who has gotten through to Shimelle for this most recent class can email Shimelle and ask to solve oh yvonne 's massive problem. Let's just get this over with and put an end to the madness. if someone else doesn't get to this, tag me later in the week and I'll try. I just don't want to risk starting that process and then being unable to complete if we lose power/internet with the upcoming storm
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 27, 2022 17:29:44 GMT
My response to the ACOT issue was along the lines of great CS but I do see how for some and you that it was an invasion of privacy. I shop both ACOT and SB because they carry what I have and go between the two. I am not bowing down to one or the other. I do appreciate when peas share so I know who to avoid. Money is tight these days with paying off medical formula debt and trying to save money in case we do have to pay out of pocket. So when I spend money, it needs to be worth it in ever way possible. So don't ever not share. It really is appreciated! I did not mind that ACOT came here to address the situation. That in itself was ok. Fine even. What I minded was that they brought private information here. They did not need to do that, it had nothing to do with resolving the situation. Imo that is unforgivable especially since they didn’t see an issue with it. Oh totally agree. Like I said they crossed that line.
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Post by kmage on Sept 27, 2022 17:30:24 GMT
Frankly, you have every right to call out "beloved" companies for crappy service on this message board. I like that so I know who to stay away from. Hell, I will shout from every rooftop for peas not to shop at PaperTrey Ink or at a minimum shop as buyer beware. Just to be clear, I did not tell people to stay away from A Cherry On Top, and I have shopped there again. The whole company is not responsible for one person's action. I had just expressed my disappointment in my order service and it snowballed. As for leaving and coming back? Yep, I have acknowledged that it is a terrible idea for me to post anything personal on this MB. I made a mistake and posted a deeply personal problem on NSBR board and when it went badly I was so hurt and upset that I deleted my account. After calming down I decided that I was only interested in scrapbooking and would never post on NSBR again. And I haven't. Similar to other people on this board, I had a change of heart and realized that I was here for scrapbooking, not advice about my personal life. And no, I would never post a PM, no matter how awful it was.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 27, 2022 17:53:30 GMT
Shimelle is a curious case. I've bought classes from her and all has gone quite smoothlessly for me but I have also known someone on the board to struggle for every class I've gotten. She was a Garden Girl but from all accounts, she kept her nose clean and kept away from the GG drama. She has been around forever and has remained an incredible teacher but she hasn't moved along with the major changes in online content offerings and is still a dinosaur (with big dino problems) when it comes to the bulk of her earnings, paid-for classes (she should really move on from the classes being accessible through a forum she manages manually, account by account). So, oh yvonne 's struggle is very much real at this point. Let's solve this for her. Clearly, there's a spam folder issue or something along those lines. Can someone WITH working stencil class access leave a message here so oh yvonne can DM them the address email she's using for Shimelle's board and a quick recap of the situation with the dates + Paypal transaction n° for her purchase? That way, the Pea who has gotten through to Shimelle for this most recent class can email Shimelle and ask to solve oh yvonne 's massive problem. Let's just get this over with and put an end to the madness.while I appreciate your suggestion, I don't think will work. I already have access to the board so its not a SPAM issue. I have access to the Use Your Stamp Sets class. I don't have access to the Stencil class. I also don't wish to involve anyone else. I'll get access eventually, even if I have to email her every day. (edited, that was incorrect statement) kmage As for being brave to post? Heck I'm an NSBR vet, my panties are plenty big, giant, stretched out by now after what, 20 years? Heck there are some posting here that we went several rounds last spring! We move on as always. I'm not afraid of hand slapping, but thank you.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 27, 2022 17:55:10 GMT
Can someone WITH working stencil class access leave a message here so oh yvonne can DM them the address email she's using for Shimelle's board and a quick recap of the situation with the dates + Paypal transaction n° for her purchase? That way, the Pea who has gotten through to Shimelle for this most recent class can email Shimelle and ask to solve oh yvonne 's massive problem. Let's just get this over with and put an end to the madness. if someone else doesn't get to this, tag me later in the week and I'll try. I just don't want to risk starting that process and then being unable to complete if we lose power/internet with the upcoming storm Linda, seriously, thank you but it's okay. Some of you all have waaaay bigger issues to deal with right now, hello Ian. Stay safe!
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Post by kmage on Sept 27, 2022 18:32:01 GMT
kmage As for being brave to post? Heck I'm an NSBR vet, my panties are plenty big, giant, stretched out by now after what, 20 years? Heck there are some posting here that we went several rounds last spring! We move on as always. I'm not afraid of hand slapping, but thank you. This made me laugh...good for you, in the best possible way. Maybe if I am here 20 years I will will feel that way. I willingly admit that this is the first message board I have ever been on and I am constantly shocked at how people go bonkers over stuff and what is said back and forth. Like sitting at my computer with my mouth hanging open shocked. So yeah, I am sure it is just me and my thin skin lol...and tight panties, ouch!
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Sept 27, 2022 21:55:14 GMT
I'm sorry you're still struggling with access oh yvonne. If you want someone else to reach out let me know, I have access to this class as well as the forum for the next class.
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Post by mom on Sept 27, 2022 22:27:29 GMT
This is so interesting to me (this thread as well) given the massive hand slap I received for daring to criticize A Cherry On Top. I have since had poor customer service from a couple other places and I do NOT DARE to write about it, as I am afraid I will be 1) called out in person on a message board by the company 2) Jumped on by board members for daring to complain about a beloved company 3) receive a number of annoying PM's about how I should be more careful/reasonable/contact the company instead of airing my grievances publicly on a MB. These all happened, so I am actually surprised that oh yvonne complained at all given what happens to those who do. While I think it was crappy of companies to contact you here not this board, if memory serves me correctly, you were backed up by peas saying that was not cool of the company to do that.
As for your your #2 and #3, I'm going to be honest and say this as nicely as possible. I think you have a bit too thin of skin in a lot of instances. If I'm not mistaken, you've even deleted your account and come back because of said thin skin because I can't recall something too horrible happening to you. If I'm wrong and something horrible happened and I missed it please let me know so I can retract my statement. Frankly, you have every right to call out "beloved" companies for crappy service on this message board. I like that so I know who to stay away from. Hell, I will shout from every rooftop for peas not to shop at PaperTrey Ink or at a minimum shop as buyer beware. If peas were hand slapping me in PMs, I sure as hell would make those public. Any pea that does not have the guts to post a handslap publicly should not be doing it in private. I do recall a Pea defending them, but because I know this Pea away from 2Peas, I know they are friends IRL with the company owners. I do not think she would ever want to hurt another Pea, intentionally. She was just close to the other people involved and wanted to defend her friend. Not excusing what was said, but trying to give some perspective. Edit: ignore me. I was thinking of Persnickety Prints ahead that went south, not ACOT.
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Post by mom on Sept 27, 2022 22:28:37 GMT
Shimelle is a curious case. I've bought classes from her and all has gone quite smoothlessly for me but I have also known someone on the board to struggle for every class I've gotten. She was a Garden Girl but from all accounts, she kept her nose clean and kept away from the GG drama. She has been around forever and has remained an incredible teacher but she hasn't moved along with the major changes in online content offerings and is still a dinosaur (with big dino problems) when it comes to the bulk of her earnings, paid-for classes (she should really move on from the classes being accessible through a forum she manages manually, account by account). So, oh yvonne 's struggle is very much real at this point. Let's solve this for her. Clearly, there's a spam folder issue or something along those lines. Can someone WITH working stencil class access leave a message here so oh yvonne can DM them the address email she's using for Shimelle's board and a quick recap of the situation with the dates + Paypal transaction n° for her purchase? That way, the Pea who has gotten through to Shimelle for this most recent class can email Shimelle and ask to solve oh yvonne 's massive problem. Let's just get this over with and put an end to the madness.while I appreciate your suggestion, I don't think will work. I already have access to the board so its not a SPAM issue. I have access to the Use Your Stamp Sets class. I don't have access to the Stencil class. I also don't wish to involve anyone else. I'll get access eventually, even if I have to email her every day. (edited, that was incorrect statement) kmage As for being brave to post? Heck I'm an NSBR vet, my panties are plenty big, giant, stretched out by now after what, 20 years? Heck there are some posting here that we went several rounds last spring! We move on as always. I'm not afraid of hand slapping, but thank you. Have you messaged her thru FB or instagram? Maybe you'd have better luck attracting her attention over there?
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Matt at ACOT
Junior Member
Posts: 97
Mar 3, 2020 4:10:17 GMT
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Post by Matt at ACOT on Sept 27, 2022 23:01:19 GMT
I haven’t looked at their site since THEY outed your name online. Your thread probably would not have affected wether I shopped there or not, but their response ( using your name ) & complete lack of apology or acknowledgement that it was wrong is a huge red flag for me Hi, you're welcome to review my post history - I have not and will not share anyone's name or other personally identifiable information. That's something that I take seriously and want to be very clear on. I remember talk of another time that happened with someone else, so maybe there was a misunderstanding on who was involved. I also want to take the chance to say that I/we at ACOT welcome any feedback or criticism that anyone would like to post here and that I don't condone harassing any Peas for sharing their experience. We're a company full of humans and we make mistakes, so there are certainly times we deserve to be called out. oh yvonne, sorry to continue derailing your thread. I hope you can get this worked out.
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Post by lanena on Sept 28, 2022 6:44:55 GMT
Edit: ignore me. I was thinking of Persnickety Prints ahead that went south, not ACOT. That's what I remember, too!
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 28, 2022 13:35:28 GMT
Do we need to start an All Things Shimelle thread like we have for others?
Kidding. But not.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 28, 2022 13:45:45 GMT
hi all thank you for the suggestions. I posted on her Stamping message board (there are others apparently still waiting as well). Is anyone else here still waiting or am I the only one left? Matt at ACOT no problem! This has been a great thread, clearing the air so to speak Today I will email her again with a FIFTH REQUEST at the very top and also log into Facebook and post there. This is what I sent: FIFTH REQUEST: NO ACCESS TO STENCILS CLASS. I'm really bummed you won't help me. I paid for both classes. The stamping class is great so far but this experience has been really stressful for me. Please take care of me Shimelle. Prioritize your customers who already paid. Please. <edit> I went to her FB page but it doesn't look very active so I DM'd her on Instagram. I didn't want to have to chase her down like this but, here we are. Thanks for the suggestions!
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 28, 2022 14:19:47 GMT
Do we need to start an All Things Shimelle thread like we have for others? Kidding. But not. that's actually a good idea. I don't follow anyone else really but her. I guess. It would help a lot. I'm surprised there is still a Becky H thread. Is she still even producing scrapbooking stuff? I thought she had gone into wrapping paper etc. I'd love a Shimelle thread, I'd participate.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 28, 2022 14:29:09 GMT
You guys..I'm IN! OMG. She must have been on her IG because she responded almost immediately! She messaged me right back saying she re-set me and 'that usually fixes things". She also gave me the Using Bold Pattern Paper access too! (nothing in there yet, but I have access to the board.
SO YAY! Finally! Okay and I'm kicking myself that I didn't listen to you guys sooner, about messaging her in IG. So take note all, THAT is the way to reach her. Glad I finally listened to you guys. I was being stubborn and refusing to 'chase her down". Well, it worked. So take note!
Thanks all for following along and the support and suggestions you all gave. Our little community is the best!
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 28, 2022 14:33:49 GMT
Glad you got in! And yes, paying customers should not have to chase down the creator!
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 28, 2022 15:05:29 GMT
Glad you got in! And yes, paying customers should not have to chase down the creator! absolutely 100% I agree.
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Post by Linda on Sept 28, 2022 15:07:09 GMT
so glad that you're in - I look forward to seeing what you make with stencils. oh yvonne
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Post by mom on Sept 28, 2022 16:32:41 GMT
Do we need to start an All Things Shimelle thread like we have for others? Kidding. But not. that's actually a good idea. I don't follow anyone else really but her. I guess. It would help a lot. I'm surprised there is still a Becky H thread. Is she still even producing scrapbooking stuff? I thought she had gone into wrapping paper etc. I'd love a Shimelle thread, I'd participate. Oh Becky has been a busy bee! Good reading for when you are bored or stuck somewhere with nothing to do. She's had a podcast, moved several times, been in newspapers, etc. There is always something going on with Becky, a.k.a Beggy.
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miascraps
Full Member
Posts: 379
Jun 26, 2014 15:37:58 GMT
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Post by miascraps on Sept 28, 2022 18:08:39 GMT
General observation: I don't understand why people keep signing up for more classes if she continues to be so irresponsible and haphazard with her business practices. It doesn't matter how inexpensive the classes are, or how many freebies she may or may not give away to "apologize." JMHO, and I'm probably in the minority here when it comes to Shimelle. Some of us have been with Shimelle since the beginning and know/understand. I’m kinda like Shimelle myself. Never on time. Terrible with deadlines. Have so many UFOs. Sign up and pay for classes that I really don’t have time for. My expectations for ANY paid class is low. JMHO. I’m never going to access any class when it first releases. Classes get done on my time. My life/days constantly change. However, if a teacher is looking to attract new paid participants they should make a better effort to make it happen. I’ll never stop getting shimelle’s classes. She does provide so much content. The stencil class is awesome! As was the stamping class. I love making my own stuff. IMO I think people are taking this a bit too far. Life is short. Find the sunny side😀 I don’t think Shimelle is alone in this. I took a Summit last week and the final video has not been posted due to life getting in the way. It took a week for this communication to get posted. (Communication took a week. Not the video.) And there is a very big online scrapbook store that I avoid whenever possible. They have a certain way of screwing me. It’s like I’m on their hit list. Red flagged to mess up something. I’ve pretty much given up on them. I’ll stick with SSS. They treat me well😀. They are my sunny side 😀
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Post by skycrashesdown on Sept 29, 2022 4:48:33 GMT
Edit: ignore me. I was thinking of Persnickety Prints ahead that went south, not ACOT. That's what I remember, too! Can I hijack this thread for a minute to ask about Persnickety Prints? I just got back into scrapbooking after about a decade and they had been my go-to for photo printing. Did customer service go south, or..?
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cbscrapper
Pearl Clutcher
Posts: 3,483
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Sept 29, 2022 4:49:37 GMT
Well, I think I am standing on the shoulders of giants, of all those who went before me. I signed up a few days ago, and when I checked this morning, I had access. So, thank you to everyone who stayed on Shimelle so she would work through the sign ups.
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