oh yvonne
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Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 17, 2022 15:37:32 GMT
9/28: You guys..I'm IN! OMG. She must have been on her IG because she responded almost immediately! She messaged me right back saying she re-set me and 'that usually fixes things". She also gave me the Using Bold Pattern Paper access too! (nothing in there yet, but I have access to the board.
SO YAY! Finally! Okay and I'm kicking myself that I didn't listen to you guys sooner, about messaging her in IG. So take note all, THAT is the way to reach her. Glad I finally listened to you guys. I was being stubborn and refusing to 'chase her down". Well, it worked. So take note!
Thanks all for following along and the support and suggestions you all gave. Our little community is the best!
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So I signed up and paid on Wednesday for both her stencil and stamping class and still no response or access.
I’ve emailed tech support and her directly and nothing. I’m pissed, I was wanting to start working last night and here it is Saturday morning and still nothing.
Is this normal for her?
9/26 update:
well I didn't get an email promising additional classes but I did notice the stamp class is now available to me, however I signed up for the bundle including the stencil class and so far nothing for that.
So now off to email again. <sigh>
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Post by lanena on Sept 17, 2022 16:59:21 GMT
She enters each order manually, so yeah, it sometimes takes awhile.
Did you at least get a confirmation of payment?
I would email again.
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Post by sarahsprettypapers on Sept 17, 2022 17:31:09 GMT
The last time I tried to contact her, she told me my email went directly to her spam folder for some reason. So yes, keep trying! I am still waiting as well, but I have only sent one message.
She doesn't usually work on the weekends or holidays, so it may not be until Tuesday (she mentioned in her last live that the Queen's funeral on Monday is a holiday in the UK, so she will be watching her son as school will be out).
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Post by huskermom98 on Sept 17, 2022 17:45:06 GMT
I signed up Monday and still don't have access but haven't tried to email about it yet.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 17, 2022 18:01:08 GMT
Ok thanks for the responses all, at least I know not to expect anything till next week.
Wish I’d known before but lesson learned.
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Post by kmage on Sept 17, 2022 19:33:59 GMT
So I signed up and paid on Wednesday for both her stencil and stamping class and still no response or access. I guess that if it takes a couple days to enter people manually, signing up on Wednesday, (not sure when you did it, but she is UK time, so depending where you are it might have been later there) then Thursday, and Friday..so then it is the weekend so yeah, Monday (or even Tuesday depending on when you signed up Wednesday) would seem reasonable to me. Also the email response to me for something went in my spam, so maybe check that (that was when I forgot my password) What tech support did you email? I did not know there was a tech support. |
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dianemarie
New Member
Posts: 7
Feb 5, 2021 2:14:40 GMT
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Post by dianemarie on Sept 17, 2022 20:15:44 GMT
I signed up for the stencil class on Monday, the 12th, and still don’t have access. IMHO that’s too long.
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FurryP
Drama Llama
To pea or not to pea...
Posts: 7,290
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Sept 18, 2022 2:28:46 GMT
Check your junk folder too. My stamp class email went to the junk folder. But that was last month.
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Post by joblackford on Sept 18, 2022 3:13:12 GMT
Email her at shimelle@gmail.com if you don't have access. And definitely check your spam folder. The "forgot password" emails from her forum are always flagged by spam filters and it sounds like some other emails are too.
But she also had a busy week with finalizing her Christmas kit/stamp preorders and SBCFest on Friday on top of the usual stuff, and she is a one woman, very small business. She has explained that automating the signup process would force her to charge far more for her classes, something to do with how her business is classified, so it's a trade-off.
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oh yvonne
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Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 18, 2022 17:40:13 GMT
So I signed up and paid on Wednesday for both her stencil and stamping class and still no response or access. I guess that if it takes a couple days to enter people manually, signing up on Wednesday, (not sure when you did it, but she is UK time, so depending where you are it might have been later there) then Thursday, and Friday..so then it is the weekend so yeah, Monday (or even Tuesday depending on when you signed up Wednesday) would seem reasonable to me. Also the email response to me for something went in my spam, so maybe check that (that was when I forgot my password) What tech support did you email? I did not know there was a tech support. But that's the thing, that's not reasonable for any online class I've ever taken, hers (from years back) included. I had no idea that things were different for her now. I've been checking my SPAM and refreshing my emails since I'd signed up, sure something was wrong. If there is a notice that it could take up to a week or longer before you can even start taking the class a lot of frustration could have been avoided. I would have signed up for BPC courses to take this weekend instead of waiting expectantly. Her website still says it takes 24 hours to get access. I do appreciate all the answers guys. I haven't scrapped since before COVID and the last class I took from Shimelle was Pretty Paper party probably about what, 10 years ago now so I had no idea this was her new normal. |
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oh yvonne
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Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 18, 2022 17:45:00 GMT
adding that tech support is on her message boards, there is an option to reset your password and I used that link to email request access and to reset my pw.
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Post by kmage on Sept 18, 2022 18:57:15 GMT
Her website still says it takes 24 hours to get access. That's unfortunate and should for sure be updated to reflect what is actually happening. |
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Post by KikiPea on Sept 18, 2022 19:09:36 GMT
Check your forum account. I emailed her that I hadn’t gotten the link, and she said it was already in my account.
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Post by groovy on Sept 18, 2022 19:12:24 GMT
Are you able to sign in to your account (shimelle.com/forum)to see if your class has been added? I don’t know where her emails go but I don’t see them. I check the forum and find my class access there.
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Post by riversong1963 on Sept 19, 2022 0:04:44 GMT
Sounds like she needs to get her sh!t together. If you're running a business, then run your business. She isn't the only business owner with a child, and her son isn't a baby either. But as long as her customers put up with poor service and keep going back for more, things will continue as they are. I hope you get access to your class soon. I'm sure it's really frustrating and annoying.
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oh yvonne
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Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 19, 2022 15:30:39 GMT
Check your forum account. I emailed her that I hadn’t gotten the link, and she said it was already in my account. that's the frustrating part, I can't remember my password from 10 years ago so the first thing I did was request a reset. So it is possible I've been given access but I doubt it since I've never received a response to my payment. I did forward a copy of my Paypal receipt to Shimelle's gmail proving I paid thinking something may have went wrong. So still nothing. Thanks for the suggestion though. |
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oh yvonne
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Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 19, 2022 15:40:13 GMT
Sounds like she needs to get her sh!t together. If you're running a business, then run your business. She isn't the only business owner with a child, and her son isn't a baby either. But as long as her customers put up with poor service and keep going back for more, things will continue as they are. I hope you get access to your class soon. I'm sure it's really frustrating and annoying. Thank you, I agree. I love Shimelle's content but damn, this is ridiculous. How long does it take if you take a couple of hours out of your day? If you are self employed I didn't think weekends off were really a thing. I'd get up super early and get through my emails, just an hour or two a day would go a long way in avoiding backlog. |
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Ryann
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Post by Ryann on Sept 19, 2022 16:15:58 GMT
So it's that you can't sign in because you don't know your password and the reset function on the site isn't working for you? And not that you don't have the class that you ordered because Shimelle didn't add it to your account fast enough.
Your original post seems misleading. ETA: Or at the very least, unclear.
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oh yvonne
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Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 19, 2022 16:18:00 GMT
So it's that you can't sign in because you don't know your password and the reset function on the site isn't working for you? And not that you don't have the class that you ordered because Shimelle didn't add it to your account fast enough. Your original post seems misleading. I don't have any of it. No password, no access. No email acknowledgement of my sign up/payment and no class. What's misleading? |
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Ryann
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Post by Ryann on Sept 19, 2022 16:22:42 GMT
So it's that you can't sign in because you don't know your password and the reset function on the site isn't working for you? And not that you don't have the class that you ordered because Shimelle didn't add it to your account fast enough. Your original post seems misleading. I don't have any of it. No password, no access. No email acknowledgement of my sign up/payment and no class. What's misleading? I think you were typing as I added my ETA. |
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Ryann
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Post by Ryann on Sept 19, 2022 16:24:23 GMT
oh yvonne have you tried contacting her on IG?
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Post by infochick on Sept 19, 2022 16:26:33 GMT
I have the same problem. I signed up on the 13th and as of today I still don't have access. I was really hoping to be able to go through it this past weekend. Hopefully we all get access soon. I've not experienced this kind of wait before.
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Post by infochick on Sept 19, 2022 16:28:31 GMT
oh yvonne have you tried contacting her on IG? I'm hoping I don't have to resort to this as well. I've sent an email. It seems a bit much to have to try to track down something that you've already paid for on multiple social media platforms, via email, etc. I love Shimelle's content and have been a frequent purchaser, but it is poor customer service. |
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oh yvonne
Prolific Pea
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Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 19, 2022 16:28:32 GMT
oh yvonne have you tried contacting her on IG? actually no, but that's a good suggestion. At this point I'm leaving it alone. The weekend passed where I had set aside time to play/work on a class. Good news is I busted out tons of layouts instead of working on a class so that's a good thing. If I get access eventually I'll get it. Thanks all for the suggestions and going forward I'll know what to expect if I do try for another class with her. I'll btt this thread when I do get access, hopefully tomorrow. |
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caangel
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Post by caangel on Sept 19, 2022 21:58:55 GMT
oh yvonne have you tried contacting her on IG? actually no, but that's a good suggestion. At this point I'm leaving it alone. The weekend passed where I had set aside time to play/work on a class. Good news is I busted out tons of layouts instead of working on a class so that's a good thing. If I get access eventually I'll get it. Thanks all for the suggestions and going forward I'll know what to expect if I do try for another class with her. I'll btt this thread when I do get access, hopefully tomorrow. If you haven't do email her at shimelle@gmail.com. I don't believe the password reset is automated on her site. |
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Post by huskermom98 on Sept 20, 2022 0:53:36 GMT
There are several people on the "sign up to use your Stencils next!" post in the Use Your Stamps forum that have signed up for the stencil class and don't have access. I doubt it's a case of an overwhelming number of people signing up, but something going on preventing her from getting people's registrations finished. She hasn't posted much of anything on IG in the past week. I know she was involved in scrapbook.com's big weekend event, but I couldn't follow along live so I don't know if she was involved live or just her pre-recorded video.
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Post by vsimone on Sept 20, 2022 6:45:49 GMT
Add me to the list of people that have paid but don't have access yet. I decided a long time ago not to sign up for any more of her classes, but figured it would be different this time because she has apparently pre-recorded the classes. I checked on the forum this morning and even the people with access are only seeing one video.
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Chinagirl828
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Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Sept 20, 2022 11:07:25 GMT
I checked on the forum this morning and even the people with access are only seeing one video. There are two videos up now, the second one was added on the 15/9. I really enjoy her classes and her teaching style, but her ability to manage her business has been getting progressively worse and I'm sorry to hear so many of you are experiencing ridiculously long delays which are increasingly becoming the standard for her business. |
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Post by sarahsprettypapers on Sept 20, 2022 11:24:11 GMT
I just sent my second email about my access. Fingers crossed I hear back soon. She does have a live scheduled for about an hour from now. If I can watch, I may ask there too.
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Post by kmage on Sept 20, 2022 13:02:08 GMT
Watching the live, she just said her priority after the live was sorting out all the people who needed access to the class. She did mention an overwhelming number of people to process through.
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