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Post by mom on Sept 24, 2022 4:18:37 GMT
Yeah...I was just trying to think of what it could be. The radio silence just seems strange...it's a bummer for sure. In Monday’s YT live she acknowledges she has a huge pile of people to sort through for the class, says she’s going to spend the rest of the day on it. Then goes in to say sometimes she gets down on herself for falling g behind, but then reminds herself she’s just one person, blah blah blah, and essentially excuses her lack of follow through. I’m personally very annoyed in your behalf. I’m still harbouring a grudge for her shitastic rollout of the rainbow class (which, btw, she’s stilllllll not wrapped up in entirety). Yeah, she’s one person. Yeah, she contributes a lot to this community. Yeah, she’s generally likable and her enthusiasm can be infectious. But she constantly over-promises, under-delivers, and bites off more than she can chew. And these obstacles are trying and grating. I think she’s got a temporary jolt of steam/content (stamp class, stencil class, SBC Fest) because she’s in high gear for her upcoming Di$ney World trip, and she’ll flame out afterwards. I hope I’m wrong, but…. All of this (lack of follow through) is why I won't buy from her. She's just one person? Then hire someone to help you out. There is no reason she can't pay some teenager to help her give access to those who have paid for it. IMHO she does the money grabs when she needs an influx and then comes back later and whines that she can only do so much. Yet she had no trouble taking the money for the classes. And so many give her pats on the back and grace (at a nauseating level) for not following through. I do not understand it.
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Post by vsimone on Sept 24, 2022 5:19:24 GMT
I have to agree mom. She's hardly new to the business. I wouldn't have signed up had I known the same old issues are still rearing their ugly head. She used to have someone helping about 5 years ago when I had issues with a lost parcel. Don't know why she still does it all as a full-time working mum? I'm still waiting for access and as usual there has been no acknowledgement of payment or a link to the classes like she does with Journal your Christmas. Usually I would hold my tongue in case there has been a family emergency, but she did her Facebook live and the Scrapbook.com q&a last week. I remember her saying once something along the lines of, if it's a nice day or an opportunity comes up she will always put her child first. Fair enough if you're not a business owner with responsibilities, and customers that have paid for content/ product which is not forthcoming as promised.
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Sept 24, 2022 7:56:40 GMT
And so many give her pats on the back and grace (at a nauseating level) for not following through. I do not understand it. I'm all for giving grace where it's warranted, but the hand slapping that inevitably happens when anyone dares to ask when they will have the product they paid for, quite frankly, annoys me, and she has some very hand slappy followers. The obvious thing would have been to not go live on Friday and spend that time processing at least some of the backlog of enrolments. And it would be nice if she could finish up one class before she launches the next ones, as someone said upthread, the rainbow class still doesn't have the final materials.
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Post by sarahsprettypapers on Sept 24, 2022 11:34:43 GMT
I think this will be the last class I purchase for awhile. This three weeks is the longest I have ever had to wait, and I am getting frustrated. Stencils are new to my stash and I am interested in this particular batch of videos.
I have other classes I need to catch up on anyway, and JYC will be coming out soon. Plenty of material to keep me occupied.
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Post by grammadee on Sept 24, 2022 17:07:18 GMT
I have access to my account, just not the new class. I will probably send another email tomorrow. I am ready to get messy with stencils! Have you tried PM'ing her on the forum? Don't know if it would make a difference, but who knows? I had to wait quite awhile--not this long, but awhile--for the stamping class. But thought okay, for the cost, this is almost like a freebie, so while I was anxious to get started, I wasn't too upset. (Of course I had already been primed for the delay after trying to plan around her rainbow class) Then I lucked out with the stencils class and was accepted almost immediately. The only post in the Stencils class was "Welcome Earlybirds!" Her classes are enjoyable, and I love the techniques in this set. From watching her videos and taking past classes, sometimes I think she is in my head now whenever I am choosing colours or layering mats, or thinking about what I can put into a cluster. But you certainly cannot plan around her posted scheduals, which is annoying.
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kitbop
Pearl Clutcher
Posts: 4,629
Jun 28, 2014 21:14:36 GMT
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Post by kitbop on Sept 25, 2022 1:20:44 GMT
UPDATE FOR ALL: got a group e-mail from Shimelle. A very apologetic e-mail. She has gone overboard (IMO) to make up for her mistakes this month. She is giving us all access to the NEXT class as well (Bold Patterned Papers...a topic I would have signed up for anyways). I signed up for the class this week and knew to expect a wait because of this thread, but it didn't bother me because a) she has taught me so much through the years: very usable approaches to scrapbooking that have heavily influenced my entire approach to my hobby, even tho her classes can go sideways! and b) because it's such a cheap class I'm willing to wait and be flexible. I know what I'm getting into No, I wouldn't slap any hands for being frustrated. I am not patient either. But I think I do cut her some extra slack because of how much I use the information she's given me? Like - even if a class is incomplete, I probably got more out of it than I have from full-length expensive classes I've taken. And, I LIKE that she is a real human, a real mom, a real scrapbooker...it's her brand
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Post by sarahsprettypapers on Sept 25, 2022 3:53:22 GMT
And I finally have access now, yay! It was nice to finally hear back from her, and I do appreciate free access to the next class.
I really do enjoy the content she creates and her teaching style, and I really do want to support her. Hopefully she has a new strategy going forward that will be beneficial for herself and her students. I am curious to see if she will deliver on the timeline outlined in the email. Fingers crossed, I am choosing to be optimistic!
Now... is midnight too late to start watching scrappy videos? 😄
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Sept 25, 2022 4:21:44 GMT
I'm glad to hear she's making it right for those of you who have been waiting.
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Post by AussieMeg on Sept 25, 2022 6:43:58 GMT
kitbop is there any information or a link for the bold pattern class yet? It sounds like something I'd enjoy.
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kitbop
Pearl Clutcher
Posts: 4,629
Jun 28, 2014 21:14:36 GMT
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Post by kitbop on Sept 25, 2022 22:03:41 GMT
is there any information or a link for the bold pattern class yet? I think that will get released in a couple of weeks and I'll let you know when it is!
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 26, 2022 13:58:04 GMT
well I didn't get an email promising additional classes but I did notice the stamp class is now available to me, however I signed up for the bundle including the stencil class and so far nothing for that.
So now off to email again. <sigh>
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 26, 2022 14:06:47 GMT
well I didn't get an email promising additional classes but I did notice the stamp class is now available to me, however I signed up for the bundle including the stencil class and so far nothing for that. So now off to email again. <sigh> Wow. I feel so bad for you and others affected by her inability to run her business as it should be.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 26, 2022 14:09:15 GMT
I'm glad to hear she's making it right for those of you who have been waiting. I hope that's the case. I never received such email. And, because I'm annoyed again this morning over the whole thing, I can't help but wonder what happens if the new class comes out and again I have issues getting access? am I allowed to complain? or to send her another email? bah. (musings are rhetorical, no need to respond)
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Post by riversong1963 on Sept 26, 2022 15:07:35 GMT
General observation: I don't understand why people keep signing up for more classes if she continues to be so irresponsible and haphazard with her business practices. It doesn't matter how inexpensive the classes are, or how many freebies she may or may not give away to "apologize." JMHO, and I'm probably in the minority here when it comes to Shimelle.
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Post by Linda on Sept 26, 2022 15:22:47 GMT
General observation: I don't understand why people keep signing up for more classes if she continues to be so irresponsible and haphazard with her business practices. It doesn't matter how inexpensive the classes are, or how many freebies she may or may not give away to "apologize." JMHO, and I'm probably in the minority here when it comes to Shimelle. for me - the stamps class was my first Shimelle class and the stencils is my second. I didn't personally have any issues as far as access goes alhough I completely understand people's frustration - especially those who are still having issues post-apology email. I would certainly think twice (or more) about signing up for additional classes with her if I were in that group. However my expectations for a $5 class are much lower than they would be for a more expensive class so I would probably be willing to overlook some delays for a class I was really interested in.
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Post by MichyM on Sept 26, 2022 16:07:53 GMT
100% transparency, card maker here so I have no knowledge of Shimelle other than seeing her name mentioned here and there.
I would be absolutely livid that I had spent this amount of time trying to get my hands on content that I purchased. Regardless whether it’s a $100 class or a $10 class. I’ve got 1000 more productive things I could be doing with that time. Her ineptitude, and (some people’s) acceptance of it astounds me.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 26, 2022 17:05:33 GMT
General observation: I don't understand why people keep signing up for more classes if she continues to be so irresponsible and haphazard with her business practices. It doesn't matter how inexpensive the classes are, or how many freebies she may or may not give away to "apologize." JMHO, and I'm probably in the minority here when it comes to Shimelle. for me - the stamps class was my first Shimelle class and the stencils is my second. I didn't personally have any issues as far as access goes alhough I completely understand people's frustration - especially those who are still having issues post-apology email. I would certainly think twice (or more) about signing up for additional classes with her if I were in that group. However my expectations for a $5 class are much lower than they would be for a more expensive class so I would probably be willing to overlook some delays for a class I was really interested in. I honestly think Shimelle banks on this. She knows she has a hard following and she prices her classes on the cheaper side. So people keep coming back even though there are all kinds of issues because for many it's "just a few bucks." But when you continually shell out $5-10 and don't get great customer services, something has to give. How many years has this gone on? A lot. And yet people keep coming back because the price point is cheap. To me it shouldn't matter if the price is on the low end. A sale is a sale and the product needs to be available in a timely manner. This isn't a you get what you paid for type of deal - $1 store cup vs a more expensive cup. She is selling a class, and needs to be prompt. Every single time.
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Post by KikiPea on Sept 26, 2022 17:49:16 GMT
So I signed up and paid on Wednesday for both her stencil and stamping class and still no response or access. I’ve emailed tech support and her directly and nothing. I’m pissed, I was wanting to start working last night and here it is Saturday morning and still nothing. Is this normal for her? 9/26 update: well I didn't get an email promising additional classes but I did notice the stamp class is now available to me, however I signed up for the bundle including the stencil class and so far nothing for that. So now off to email again. <sigh> I know that this isn’t exactly what you want to hear, but she had significant issues with the stencil class that have been corrected. If you have not heard from her, still do not have access, or received the additional email, you will need to contact her again as there still may be an issue with your account.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 26, 2022 17:58:05 GMT
So I signed up and paid on Wednesday for both her stencil and stamping class and still no response or access. I’ve emailed tech support and her directly and nothing. I’m pissed, I was wanting to start working last night and here it is Saturday morning and still nothing. Is this normal for her? 9/26 update: well I didn't get an email promising additional classes but I did notice the stamp class is now available to me, however I signed up for the bundle including the stencil class and so far nothing for that. So now off to email again. <sigh> I know that this isn’t exactly what you want to hear, but she had significant issues with the stencil class that have been corrected. If you have not heard from her, still do not have access, or received the additional email, you will need to contact her again as there still may be an issue with your account. thank you for updating me. Oy, this has turned into quite the saga. I will keep on her about the no access to the Stencils class, and ask her about the additional email for the free class.
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christinec68
Drama Llama
Posts: 5,437
Location: New York, NY
Jun 26, 2014 18:02:19 GMT
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Post by christinec68 on Sept 26, 2022 22:19:42 GMT
for me - the stamps class was my first Shimelle class and the stencils is my second. I didn't personally have any issues as far as access goes alhough I completely understand people's frustration - especially those who are still having issues post-apology email. I would certainly think twice (or more) about signing up for additional classes with her if I were in that group. However my expectations for a $5 class are much lower than they would be for a more expensive class so I would probably be willing to overlook some delays for a class I was really interested in. I honestly think Shimelle banks on this. She knows she has a hard following and she prices her classes on the cheaper side. So people keep coming back even though there are all kinds of issues because for many it's "just a few bucks." But when you continually shell out $5-10 and don't get great customer services, something has to give. How many years has this gone on? A lot. And yet people keep coming back because the price point is cheap. To me it shouldn't matter if the price is on the low end. A sale is a sale and the product needs to be available in a timely manner. This isn't a you get what you paid for type of deal - $1 store cup vs a more expensive cup. She is selling a class, and needs to be prompt. Every single time. I’ve taken shimelle classes going back before Wonder Boy was born and I don’t remember one class going as planned…there was always a problem with something that caused an unforeseen delay, blah blah blah. I signed up for one class on 2 peas where her engagement was part of the class and she just dropped out part way through. It turned out it was when she found out she when she found pregnant and encountered some privacy issues but say something…”I have personal issues and I regretfully have to bow out, please accept my apologies and appreciate your understanding” would have gone a long way. Now, I’ll never sign up for a live class with her because none I signed up for ever finished on schedule and hesitate with older courses.
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christinec68
Drama Llama
Posts: 5,437
Location: New York, NY
Jun 26, 2014 18:02:19 GMT
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Post by christinec68 on Sept 26, 2022 22:21:15 GMT
I know that this isn’t exactly what you want to hear, but she had significant issues with the stencil class that have been corrected. If you have not heard from her, still do not have access, or received the additional email, you will need to contact her again as there still may be an issue with your account. thank you for updating me. Oy, this has turned into quite the saga. I will keep on her about the no access to the Stencils class, and ask her about the additional email for the free class. Im sorry you still don’t have the access you paid for…it shouldn’t be this hard 😒 I hope you enjoy the class when you get access.
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Post by lisacharlotte on Sept 27, 2022 1:43:49 GMT
It seems it’s always something, but that seems to be well known. I guess if I know it’s an issue I can’t really complain when it happens. Either pay and expect delays, not exactly what you paid for, no finish to the class or don’t pay and you won’t be disappointed. 🤷🏻♀️
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 27, 2022 15:06:12 GMT
It seems it’s always something, but that seems to be well known. I guess if I know it’s an issue I can’t really complain when it happens. Either pay and expect delays, not exactly what you paid for, no finish to the class or don’t pay and you won’t be disappointed. 🤷🏻♀️ Hence my thread. I.did.not.know. And it helps to know other's experience because at least I know it's not me/technical glitch so I appreciate the support and comments.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 27, 2022 15:07:39 GMT
For anyone who is still following along..
updating that I still do not have access to the stencil class and I never received that 'apology' email that 'went beyond' offering the next class free.
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Post by mom on Sept 27, 2022 15:08:41 GMT
For anyone who is still following along.. updating that I still do not have access to the stencil class and I never received that 'apology' email that 'went beyond' offering the next class free. I am just angry for you. That is complete bullshit.
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oh yvonne
Prolific Pea
Posts: 8,064
Jun 26, 2014 0:45:23 GMT
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Post by oh yvonne on Sept 27, 2022 15:10:50 GMT
For anyone who is still following along.. updating that I still do not have access to the stencil class and I never received that 'apology' email that 'went beyond' offering the next class free. I am just angry for you. That is complete bullshit. it is. I'm so distracted by all this. Like, unfinished business. I feel like if I move on I'm going to forget and I need to keep on her about it so it's just pissing me off daily.
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Post by mom on Sept 27, 2022 15:11:00 GMT
It seems it’s always something, but that seems to be well known. I guess if I know it’s an issue I can’t really complain when it happens. Either pay and expect delays, not exactly what you paid for, no finish to the class or don’t pay and you won’t be disappointed. 🤷🏻♀️ While it is known by me, I don't know, really, how many people do actually know that its not just a 'one off' issue. It seems like someone complains and they get their issue rectified (usually by Shimelle going above and beyond) but then unless you hear about the others, you dont know its an actual repetitive problem. Everyone always praises Shimelle so the complaints get lost most of the time.
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pinklady
Drama Llama
Posts: 6,083
Nov 14, 2016 23:47:03 GMT
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Post by pinklady on Sept 27, 2022 15:19:46 GMT
It seems it’s always something, but that seems to be well known. I guess if I know it’s an issue I can’t really complain when it happens. Either pay and expect delays, not exactly what you paid for, no finish to the class or don’t pay and you won’t be disappointed. 🤷🏻♀️ While it is known by me, I don't know, really, how many people do actually know that its not just a 'one off' issue. It seems like someone complains and they get their issue rectified (usually by Shimelle going above and beyond) but then unless you hear about the others, you dont know its an actual repetitive problem. Everyone always praises Shimelle so the complaints get lost most of the time. I've heard of Shimelle and all I would have told you before this thread is how awesome I heard she is and how great her scrapbooking is. I've been following this because I was shocked at this saga and thought it was maybe a one off issue. I had no idea Shimelle is such a train wreck. I'm very glad for this thread because I will NEVER purchase anything from her.
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gramma
Pearl Clutcher
Posts: 3,124
Location: Sacramento, Ca
Aug 29, 2014 3:09:48 GMT
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Post by gramma on Sept 27, 2022 15:21:58 GMT
I was going to look into doing one of her classes because of the rave reviews I've seen. Not now.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,302
Jun 19, 2022 16:48:04 GMT
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Post by pantsonfire on Sept 27, 2022 15:58:17 GMT
It seems it’s always something, but that seems to be well known. I guess if I know it’s an issue I can’t really complain when it happens. Either pay and expect delays, not exactly what you paid for, no finish to the class or don’t pay and you won’t be disappointed. 🤷🏻♀️ While it is known by me, I don't know, really, how many people do actually know that its not just a 'one off' issue. It seems like someone complains and they get their issue rectified (usually by Shimelle going above and beyond) but then unless you hear about the others, you dont know its an actual repetitive problem. Everyone always praises Shimelle so the complaints get lost most of the time. It seems that from forever ago (gosh, in the early 2000's) we were looked down on if we ever said anything negative about any person or product. The Garden Girls and others would do a witch hunt. So many of us kept our real thoughts to ourselves or spoke to friends. So the negatives were never really out there. Plus so many were trying to get gigs that it was all sweet talk. And even now, when an issue is resolved, people go on their merry way instead of telling the entire story. Rather it is oh Shimelle (fill in anyone here) fixed it and gave me a free class. That is so nice. Such great customer service. No. No. No. Great customer service is getting what you paid for in full and on time. We need threads like this here and else where so people are aware. And can make a choice if they feel good with waiting or not once paid.
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